jitu_-_2009

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CURRICULUM VITAE JITENDRA KUMAR C/O ARUN KUMAR H.no.4, Gali no.4, Mehandi Mohalla Kanker khera, meerut cantt Meerut , U.P. Mail to:[email protected] Mob.No. 08010126659 Jitendra Kumar Objective: Seeking career in pr of es si onal ly managed or gani zati on whi ch pr ovi des me cha ll enges , competitive environment & opportunities to explore & enhance my professional & Technical skills to serve the organization in a better way & also keep me upgraded with new technology & latest practices. I wish to add value for the Nations growth through progressive, sincere and sustained effort. Job Profile: Warranty Administration (Diagnosis, Analysis and settlement of warranty claims). Deal customer complaints with respective Service Engineers across India. Correspondence with OEM and OEM Dealers. Service Marketing / warranty audit of the dealer. Follow up activities of new product launch. Handling a team of service en gineers across India. Dealer audit. Regular interaction with customer & provide the solutions for maximum customer satisfaction. Explain complaints & provide positive solutions to field engineers. Conducting promotional activities / presentation for the products. Communicate changes & modification to respective Service Engineers. Generation of warranty sale order & other service activities related to SAP & release material for warranty replacement. Receive failed parts & failure reports (any special failure) from field, analysis & sent to Quality department for root cause of failure & provide solutions for prevent the complaints in future. Look after the new or modified material from venders and sending of samples in field for testing. Hands on experience for troubleshooting of the products. Professional Experience: Currently working as a Service and Warranty Analysis Engineer in KNORR-BREMSE INDIA (P) LTD ( German Based MNC) , Faridabad from October 2007 to till now. Company Profile :- KNORR-BREMSE INDIA (P) LTD is the worlds leading manufacturer of  braking system for rail & commercial vehicles. Knorr-Bremse has been pioneering development,  production and marketing of modern braking systems for a variety of application for over 100 years, making an important contribution to improved safety on the railways and the roads. The company also produces door systems, air condition, couplings, air compressor & windscreen wipers.

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The company extensive product portfolio ranges from electronic control systems, pneumatic control,air supply and auxiliary systems, right down to hydraulic brake systems.

Technical Qualification:

B.Tech. in Mechanical Engineering from U.P. Technical University Lucknow in 2007 with FirstDivision.

Academic Qualification:

High School passed from U.P. Board, Allahabad with Second Div.Higher Sec. passed from U.P. Board, Allahabad with Second Div.

Vocational Training:

(a) One month Practical Training from Bharat Heavy Electricals Limited, Ranipur , Hraridwar Uttrakhand in Turbine Blade Manufacture Department.

(b) One month Vocational Training from Bharat Pump And Compressor Ltd. Naine Allahabad,U.P.

Job Achievement:

Handling Complaint management for India.Dy. Local Complaint manager for the Asia Pacific.Responsible for the ISO, REX and IRIS audit.

Computer Proficiency:

Computer Knowledge: MS-Dos, MS- Windows, MS- office, & Internet Work.One Year Auto CAD:Six Month CATIAV5R14 Designing in 3D and sheets.

General Interest:

Reading Books, Listening Music, Gardening, Cricket, Collecting coins.

Personal Profile

Father’s Name : Karm SinghDate of Birth : 1 st February 1981Sex : MaleMarital Status : Unmarried

Nationality : IndianLanguage Known : Hindi & English

DeclarationI solemnly declare and affirm that the information furnished in the C.V. are true to best of my knowledge.

Place: Faridabad Date: Jitendra Kumar