Jitendra Patil,

Email: Patiljitendra96@gmail.comContact no: 8007885525

OBJECTIVE

To work as a Maintenance & Technical Support Engineer ; where I can apply my knowledge and skills to build my career as an inter-networking specialist for demonstrated drive and commitment towards superior job performance.

TECHNICAL SKILLS

Hardware and Maintenance:

Installing and configuring the peripherals, components and drivers. Installing and configuring EPBAX & Gateway. Hardware Troubleshooting. Understanding general PC components, partitioning and formatting a Hard disk. Maintenance & Repairs, Installation & Commissioning, Expert in computer Network &

Desktop Support,Telecom-Designer, Electrical Egg. Miscellaneous works professional.

Windows Networking and Administration:

LAN, MAN, WAN technology and Architecture. Network implementation, Network components, protocols. Understanding of OSI model. Basic Knowledge of Router , Switches , Firewall , Bridge & Hub. Basic Knowledge of Windows XP and Windows 7.

CERTIFICATION

Automation (Plc & Scada Design).

Will pursue CCNA soon and have a strong desire to achieve CCNP & CCIE certification.

WORK EXPERIENCE Shetty Infrastructure pvt. ltd

AV Technical Engineer: Aug 2012- Jan 2014

Job Location – Atos India Pvt. ltd PuneContract Assignee: Aug 2012- Jan 2014

Principal Duties and Key Responsibilities:

Worked for Atos Internal IT as Technical Support engineer. Got exposure on CCM Tool (Customer and call monitoring) Once Job/Ticket raised have to analyze the fault & have to inform respective teams.

Giving end to end technical support to user’s network infrastructure. Judging the priority of the incident and assigning the correct severity level depends

on the impact. Making sure that the issue is resolving within the SLA. Otherwise have the

responsibility to provide valid reason. Documenting the Tickets with the observations/ troubleshooting outputs and

suggestions. In additions to this the responsibility to update the customers/ Users/ necessary teams in a transparent and simple way.

Troubleshooting WAN problems, coordinating with Broadband lines. Certify the all applications are running after any release or any Connectivity / Network

related troubleshooting. Configuring and Troubleshooting Network, Shared Printers and shared drives. Troubleshooting the internet connection issues. Establish connection of all voice – data port as per the drawing & architecture Resolve the problem of all telephone- data Installing & Configuring of IP Phones Provide resolution of Av related problems

Compass Group

Job Location - Tata Consultancy Services PuneContract Assignee: Feb 2014 - March 2016.

Principal Duties and Key Responsibilities:

Worked for TCS Internal IT as Technical Support engineer. Got exposure on CCM Tool (Customer and call monitoring) Once Job/Ticket raised have to analyze the fault & have to inform respective teams. Giving end to end technical support to user’s network infrastructure. Judging the priority of the incident and assigning the correct severity level depends

on the impact. Making sure that the issue is resolving within the SLA. Otherwise have the

responsibility to provide valid reason. Documenting the Tickets with the observations/ troubleshooting outputs and

suggestions. In additions to this the responsibility to update the customers/ Users/ necessary teams in a transparent and simple way.

Troubleshooting WAN problems, coordinating with Broadband lines. Certify the all applications are running after any release or any Connectivity / Network

related troubleshooting. Configuring and Troubleshooting Network, Shared Printers and shared drives. Troubleshooting the internet connection issues. Establish connection of all voice – data port as per the drawing & architecture Resolve the problem of all telephone- data Installing & Configuring of IP Phones Provide resolution of Av related problems

MAX INDIA PVT LTD.

AV Decent Engineer: April 2016- Till Date

Job Location – John Deere India PVT LTD.

Contract Assignee: April 2016 to Jan 2020

Principal Duties and Key Responsibilities:

Worked for Atos Internal IT as Technical Support engineer. Got exposure on CCM Tool (Customer and call monitoring) Once Job/Ticket raised have to analyze the fault & have to inform respective teams. Giving end to end technical support to user’s network infrastructure. Judging the priority of the incident and assigning the correct severity level depends

on the impact. Making sure that the issue is resolving within the SLA. Otherwise have the

responsibility to provide valid reason. Documenting the Tickets with the observations/ troubleshooting outputs and

suggestions. In additions to this the responsibility to update the customers/ Users/ necessary teams in a transparent and simple way.

Troubleshooting WAN problems, coordinating with Broadband lines. Certify the all applications are running after any release or any Connectivity / Network

related troubleshooting. Configuring and Troubleshooting Network, Shared Printers and shared drives. Troubleshooting the internet connection issues. Establish connection of all voice – data port as per the drawing & architecture Resolve the problem of all telephone- data Installing & Configuring of IP Phones Provide resolution of Av related problems

ACADEMIC QUALIFICATION

ACHIEVEMENTS Discipline Coordinator for college annual function in 2011.

Event in-charge for Tree Plantation in Kolhapur.

Precedent of Electronics Department in 2012.

PERSONAL PROFILE

EXAMINATION INSTITUTE BOARD/UNIVERSITY YEAR OF PASSING

B.E.(Electronics)Bharthi Vidyapeeth College of Engineering Kolhapur

Shivaji University,Kolhapur. 2012

H.S.C. Devenchand College Nipani Kolhapur Kolhapur Board 2008

S.S.C. Anandrao Patil Prashala Kolhapur Kolhapur Board 2006

Name : PATIL JITENDRA MARUTI

Nationality : Indian

Date of Birth : 3rd May 1990Hobbies : Listening music, Social Working

Languages Known : English, Hindi & Marathi

Email : Patiljitendra96@gmail.com

Pan Card Number : BWLPP1533R

Passport Number :

Declaration: I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

Place: Jitendra Patil