jim dombrowski

Trend Consulting Services 2011

IT Role in Nonprofitsto Insource or Outsource

Presented to: NCADD Conference of AffiliatesSeptember 8, 2011

2

Agenda

● Introduction

● Trend Perspective

● Technology Assessment

● Success Stories

● Q & A

● Great Prizes!!!

2006 Trend Consulting Services, Inc.

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Company Fast Facts

Trend Consulting is a technology outsourcing company with clients in corporate, government and nonprofit settings. Key facts about us:

●Founded and began delivering technology services in 1978.

●Privately held and 100% owned by Jim Dombrowski & Phil Martino.

●Target market includes organizations with 1,000 employees and fewer.

●Based in Willoughby, Ohio with national support responsibilities.

●Highly skilled team of technology consultants, managers and executives.

●Significant experience and focus on nonprofit organizations.

●Over 15,000 technology devices under management today


Agency Introduction

● Size of Agency

● Agency Technology Effectiveness

● Technology Budget

● Size of Technology Department

● iPad Users

● Prize


Trend Perspective

70% of business concentrated in nonprofit market

3x growth in past 3 years, 80% in nonprofit market

Geographical expansion to Columbus, OH, Pennsylvania, Michigan, Illinois, Virginia, New Mexico, Iowa, California

Types of nonprofit clients include: Human Services

Foundations

Associations

Healthcare

Education

Religious

Agencies

Arts & Science


Trend Perspective

Nonprofits are looking to reduce expenses and optimize efficiency.

Nonprofits are challenged to attract and retain high quality technology staff.

Nonprofits demand a wide range of skills from technology staff.

Nonprofits are looking to increase the use of technology.

Nonprofits need on demand technical support and training.

Nonprofits need stronger technology leadership.

Nonprofits need alignment between business and technology strategy.

Nonprofits have allowed technology to age beyond its useful life.

Nonprofits struggle with accessing data for outcomes and decision making.

Nonprofits want to find ways to collaborate on technology solutions.

Nonprofits want ‘out of the technology business’ and focus on mission.

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Trend Perspective


● People

● Process

● Planning

● Cost


People

Strategy, Planning, Budgeting, Business Alignment, Business Analysis, Applications Workflow, Architecture, Configuration, Integration, Financial, Marketing Fundraising Systems, Clinical, Websites, Social Networks, Application Support, Maintenance, Programming, Systems Administration, Data Warehousing, Database Administration, Reporting Mining, Metrics Portals, Server, Clouds, Hosting, Data Center, Desktop, Laptop, Mini, Thin Clients, CISCO, HP, Unix, Microsoft, Telecommunications, Voice, Data, Cell Phone, Smart Phones, Routers, Switches, Firewalls, Helpdesk, Incident Response, Project Management, Supervision, Vendor Management, Project Support ……

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Process - Gartner GroupCapability Maturity Model


ChaoticLevel 0

ReactiveLevel 1

ProactiveLevel 2

ManagedLevel 3

ValuedLevel 4

•Ad hoc

•Undocumented

•Unpredictable

•Disorganized

•Fire-fighting

•Non-repeatable

• Best effort

• Individual heroics

• Introduction of new is risky

• Alert and event monitoring

• Monitor performance

• Analysis tools

• Set thresholds

• Predict problems

• Automation

• Defined services

• Understood cost

• Service levels

• Managed service performance

• Capacity planning

• IT links to and improves Business

• Leveraged infrastructure

• Strategic planning includes IT

• Continuous IT improvements

ToolsProcess

Quality BusinessEnabler

People

How does your IT organization climb the maturity ladder?


COST

Time

Maturity Curve

Outsource model : people, processes and tools

$

Cost / Value of Maturity

Current Rate

11

Technology Assessment


TASK TIME

Task 1

Task 2

Task 3

Task 4

WAN

StrategicStrategicAlignmentAlignment

PrioritizationPrioritization

OrganizationOrganization& Governance& Governance

CultureCulture

ApplicationsApplicationsEUCEUC

NetworksNetworks

DataDataCentersCenters

SecuritySecurity

Are WeAre We•• EffectiveEffective•• EfficientEfficient•• StrategicallyStrategically

aligned?aligned?

People

Process

Technology


Outcomes

Most need / elect some form of outsourcing model to address:

Leadership

Staffing

Applications / Data Integration

Projects / Alignment

Day-to-Day Support

Helpdesk

Collaboration


Outcomes

Here are a few examples of outcomes from agencies assessing, planning and strategically outsourcing IT:

70% of technology issues are resolved within 30 minutes.

$160,000 annual savings recognized by a $35M nonprofit organization as a result of outsourcing IT.

22% annual savings for a $20M nonprofit and after 1 year of service reduced expenses by 8.6% as a result of outsourcing IT.

Increased visibility into data for improved reporting that better communicates outcomes and effectiveness to funding sources, priceless.

Increased staff productivity by 3% with mini field deployment.

40% reduction in capital improvements as a result of collaboration.

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Closing


● iPad Drawing

● In Kind Donation of Technology Assessment

● Additional Q&A


Contacts

Phil Martino Jim DombrowskiOwner Owner440.220.5153 [email protected] [email protected]

Trend Consulting Services35110 Euclid AvenueWilloughby, Ohio 44094www.trendcs.com

jim dombrowski

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