26 October 2007 ■ dentaltown.com

jet stream dental lab corporate profile

Jet Stream DentalLaboratory knows what you’re

thinking: “Great, another lab makingthe same promises I have heard over andover again… to deliver the utmost in qual-ity, best customer service, and unbeatableprices, etc.” And, actually, you are correct.Jet Stream’s commitment to these state-ments is not only unfaltering, but assuresdental professionals it is not just anotherdental laboratory.

Located in the city of Manila, the capi-tal of the Philippines, Jet Stream DentalLaboratory resides in the thriving metropol-itan area also known as the National CapitalRegion (NCR). This strategic location hasbeen the home to many successful globalcompanies within various areas of interest.Since the addition of Jet Stream Dental Lab,the list of flourishing businesses expandsinto new horizons. Taking advantage of thisprime location, Jet Stream is able to receive,fabricate, and ship your cases in seven days.

For more than two decades, the corner-stone of Jet Stream’s success begins with pro-viding high-quality dental restorations at themost competitive prices for labs around theworld. The consistency of work coupledwith excellent service has kept labs satisfiedwordwide. With the increased number ofaesthetic and restorative work being out-sourced, Jet Stream decided to extend itsspecialized lab services directly to dentistsand establish a presence in the United States.

With the onset of increased patientdemands, dentists have been forced to seekout cost-effective laboratory services thatwill deliver quality restorations at the mostaffordable prices with faster turnaroundtimes. As a domino effect, dental laborato-ries have outsourced to meet the demandsof dentists without increasing costs andworse yet, compromising the quality ofrestorations delivered. In fact, most dentistsare often unaware if their lab is outsourcing.

Do you know if your lab is outsourcing?If so, can you be sure of the quality of work

youare receiving?Jet Stream is able toaddress these issues with den-tists to help overcome the unknownfactors that feed the negative perceptionsabout outsourcing directly overseas. Suchissues include: whether or not these labs areusing experienced and educated employees;if the quality of work and materials receivedcan be guaranteed; and if dependable turn-around times can be achieved. In address-ing these issues, dentists who have sent theircases to Jet Stream feel as if they are work-ing with a local lab.

Jet Stream’s staff of more than 300 tech-nicians and customer service employeeswork together to provide a positive out-come for the dentists and their patients tocreate a win-win situation. By illustratingJet Stream’s successful process for receiving,fabricating, and shipping cases, the best-kept secret among dentists is revealed…

Standing from left: Dr. Lee, Dr. Augustin, Dr.Gonzales, Dr. Yu, Dr. Medina and Dr. Carpio.Sitting from left: Dr. Mabutas, Dr. Gonzales andDr. Dela Torre.

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corporate profile jet stream dental lab

dentaltown.com ■ October 2007

DAY 2: On the second day, cases arrive at Jet

Stream’s U.S.-based receiving location in ElSegundo, California. They are logged intothe system and prepared for shipping toManila on the same day. Each package mustmeet certain FDA requirements and mustalso pass through customs. All of the generaladministrative work is completed overseas tosave time.

DAY 1:With a single phone call to Jet Stream and

the arrangement of a case pick-up, the fabri-cation process is launched. DHL is JetStream’s primary courier, and depending onthe region of the country and time of day, thecase is picked up and overnighted to JetStream’s U.S.-based receiving location inCalifornia. Shipping to Jet Stream’s receivinglocation is $4.25 per box, each way, and den-tists who send more than one case can consol-idate them to save money. Jet Stream’s internaltracking system makes it easy to provide doctors with information regarding the fol-lowing: when their cases were received, where

the cases are in the fabrication process, and when cases are shipped back to

the office…

DAY 3: Aboard a commercial airline with daily

non-stop service, Jet Stream cases arein transit for the entire thirdday to Manila.

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jet stream dental lab corporate profilecontinued from page 27

DAY 5:Utilizing the latest technology and mate-

rials available, the fabrication of cases beginson the fifth day. Jet Stream is registered withthe Food and Drug Administration (FDA)and follows the FDA’s “Good ManufacturingProgram” (GMP) to assure dentists that thematerials being used are of the same qualitythey would receive from a U.S.-based lab. Asa result, Jet Stream overcomes the skepticismthat offshore labs substitute high qualitywith low-grade materials.

DAY 4:On the fourth day,

the cases arrive at Jet Stream’sstate-of-the-art facility in Manila and

are diagnosed by highly skilled and edu-cated technical support teams. Unique to JetStream Dental Laboratory, the technicalsupport teams are composed of not onlyU.S. highly trained and CDT certified labtechnicians, but of dentists who have prac-ticed for many years. Once the cases arrivein Manila, they are checked to make sureeverything is in order. If so, the cases movealong in the fabrication process; if moreinformation is required, a Jet Stream tech-nical support team member will initiate acall to the dentist. Doctors can then providethe additional information required for thecompletion of the case over the phone. Theability to receive diagnostic support fromone dental colleague to another establishesoverall better communication and under-standing of the case to ensure the fabrica-tion is a success. Jet Stream’s business modelprovides a lucrative avenue for dentists whohave practiced in areas where poor dentalhygiene is prominent and dental health careis limited due to cost. By working with JetStream Dental Lab, dentists are able to takeadvantage of this opportunity by stayingabreast of the latest restorative options andmaterials used.

DAY 6:The final day of

the fabrication process hasarrived. The cases are completed andinspected by the quality control team.Strict attention to detail is performedwhen inspecting cases to keep contacts andocclusal adjustments to a minimal andprosthetics fitting accurately. Cases passinspection and are then prepared to beshipped back to the U.S. Communicationbetween the lab in Manila and the U.S.receiving location is maintained on a dailybasis to report which cases have passedquality control and will ship as scheduled.Finished cases are then prepared to meetFDA and custom requirements. The casesthen leave Manila for Jet Stream’s U.S.-based receiving location in California onday six. Dentists can now rest assured thatthe cases have been fabricated as requested.

29dentaltown.com ■ October 2007

corporate profile jet stream dental lab

Jet Stream Makes a Difference

Dr. William “Bill” Bloink, a clinical mentor and hands-ontrainer for Heartland Dental Care doctors, has experienced success withJet Stream cases, first-hand. “Cases I have received from Jet Streamare aesthetically pleasing to the patients and I was able to seat thecrowns with minimal to no adjustments,” says Bloink. With his approvaland expertise advice, Jet Stream Dental Laboratory continues to effec-tively and efficiently meet the laboratory needs of Heartland dentists.

Dentists working as international dental consultants for Jet Streamnot only practice dentistry, but teach it. Embracing the latest technologyallows them to stay abreast of innovations while keeping their col-leagues informed. Here’s what some have experienced thus far:

“Introducing new technology to colleagues and sharing ourthoughts and opinions opens my mind to other possibilities for improve-ment,” says Dr. Lee.

For Dr. Gonzalez, it is a new experience. While still continuing towork with his wife in a private practice, they both find that, “beingable to communicate with our western colleagues and imparting withthem new products and technology utilized in the laboratory, is a win-win situation.”

According to Dr. Yu, “Having the ability toproperly diagnose cases in the early stages of fabrication helps elimi-nate endless problems for the dentists, patients, and lab. The fact thatwe get to discuss the options, alternatives and solutions to the clientgets me excited to share the knowledge and experiencethat I have generated over the years.”

Dr. Carpio says, “As a dentist and a privatepractitioner for eight years, I have encounteredpatients with oral health problems needing someimprovements, therefore, I understand perfectlywhy Jet Stream Dental Lab always makes sure itdoes quality products for the patient’s satisfactionand tries to give them their best smile.”

“While still practicing and working for JetStream I am able to experience the best ofboth worlds,” says Dr. Medina. ■

DAY 7: Understanding the importance of time

constraints, the cases are invoiced anddelivered to the dental offices immediatelyon the seventh day. At Jet Stream, greatexpectations are met and systems are con-sistently maintained to provide hassle-freeresults directly to dentists.

In the end...By strategically utilizing national car-

rier services; FDA-approved materials;highly trained, experienced employees; andby providing reliable turnaround times, JetStream overcomes the negative perceptionsdentists might have of outsourcing over-seas. At the end of seven days, Jet Streamproves it is not just an ordinary dental lab,but one that has managed to combine keyingredients such as, steadfast commitment,timeless energy, reliability, confidence,modern technology, and good old-fash-ioned customer service to equal thestrength and success it has been built upon.When all is said and done, what mattersmost is that final restorations meet dentistsand patients expectations without the com-promise of quality and time. ■

Leading Brands: Leading brands offered by Jet Stream

Dental Lab guarantee quality and savings forthe dentist and patient. They include, butare not limited to the following:

• Captek• Ceramco®3• IPS Empress• belleglass HP• Wol-Ceram®

• Procera®

• IPS e.max®

• tcs®

• Portrait® IPN®

• Vitallium®

• Vitallium 2000Plus®

• Cristobal®+• Valplast®

• VITA® Physiodens• Blueline™

• Cerec in Lab®

• Argen

Dr. William BloinkClinical Mentor, Heartland Dental Care