jerry r. benson - american public transportation association · jerry r. benson. utah transit...
TRANSCRIPT
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Creating a High-Performing Culture
Jerry R. BensonUtah Transit Authority,
President/CEOSalt Lake City, UT
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Defining a High-Performing Culture
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Models: Shingo
Image courtesy of the Shingo Institute. ©
2015. All rights reserved.
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Models: Center for Innovative CulturesIm
age courtesy of the Center for Innovative Cultures. ©2017. All rights reserved.
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Models: ArbingerIm
age courtesy of the Arbinger Institute. ©2016. All rights reserved.
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Strategies for Shaping Culture
‒Change yourself (outward mindset)
‒Change culture in place‒Clarify purpose and
values‒Build relationships
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Listen to Assess Culture
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Listen to Assess Culture
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Final Thoughts
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Resources