jennifer love, business development...• honeywell in july (web controller) • emerson deltav in...
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Advanced Services – CyberSecurityJennifer Love, Business Development
© ABB Group February 20, 2015 | Slide 1
© ABB Group February 20, 2015 | Slide 2
Advanced ServicesEquipment and Process Performance Services
Diagnose
Goal: Measure system performance
Detailed scope and defined objectives
Improvement plan and ROI forecast
Implement
Improve performance
Apply corrective actions
Sustain
Maintain performance
Preventive maintenance
© ABB Group February 20, 2015 | Slide 2© ABB Group February 20, 2015 | Slide 2
Service
Increased
Performance
Diagnose
• Measure performance
gap
• Forecast ROI
• Deliver action plan
1
Implement
• Fix performance gap
• Define and monitor plan
2
Sustain
• Manage performance
gap
• Schedule maintenance
• Define condition triggers
• Maintain to conditions
3
Advanced ServicesEquipment and Process Performance Services
Identify and deliver value
1. Diagnose: Software
tools are used to collect and
diagnose system data
2. Implement: Activities
identified in diagnosis are
prioritized by economic
payback and implemented
3. Sustain: Once
improvements have been
made, ongoing attention
ensures improvements do
not degrade
Activity:
Diagnose:
Measure
performance gap,
deliver action plan,
forecast return
Implement:
execute corrective
maintenance,
define monitoring
plan
Sustain: Schedule
maintenance,
define condition
triggers, maintain
to conditions
Rapid
ResponseLifecyle
Management
Operational
Efficiency
Performance
Improvement
© ABB Group February 20, 2015 | Slide 3
Advanced ServicesMy Control System
Comprehensive ABB control system
information in one place
Lowers operations cost through access
to self-help database and support tools
Increases performance by continuously
enhancing system and quickly
implementing software
Better decision making through direct
access to filtered information about
installed control system
Reduces support cost through shorter
software delivery times
Rapid
ResponseLifecyle
Management
Operational
Efficiency
Performance
Improvement
© ABB Group February 20, 2015 | Slide 4
Advanced Services
Control systems are robust by design and development and therefore tolerant towards occurring issues.
Non-optimal system settings and conditions often do not cause incidents immediately, but might result in disturbances over time.
Advanced Services provide continuous improvement for automation and processes through a systematic approach to problem-solving and a pro-active commitment to service.
Sophisticated report simplifies management decision process by focusing on high impact opportunities for improvement
Improvement plan provides clear path to quickly closing performance gaps
Provides a solid foundation for continuous improvement based on data analysis methodology.
Benchmark – Fingerprint – Health Check
Rapid
ResponseLifecyle
Management
Operational
Efficiency
Performance
Improvement
© ABB Group February 20, 2015 | Slide 5
Advanced ServicesBenchmark
Health status of control
system checked with
benchmark that indicates
optimization possibilities
Reduces risk and increases
uptime through pro-active
maintenance work
Increases control system
performance, availability
and reliability
0%
20%
40%
60%
80%
100%
1.Role Model
2.Client Relationship
3.Profit Center
4.Strategy Development & Implementation
5.Know ledge Exchange & Netw orking
6.People Competence
7.People Motivation
8.Safety, Health & Environment
9.Finance & Cost
10.Information
11.Material
12.Contractors
13.Facilities, Tools & Equipment
14.Partnership Fulf illment
15.Maintenance Concept
16.Maintenance Operations
17.Plant Performance Improvement
18.Shutdow n
19.Client Satisfaction Results
20.Client Value Results
21.People Results
22.Safety & Environmental Results
23.Profitability Results
24.Effectiveness and Efficiency Results
Return to
Main Menu
Rapid
ResponseLifecyle
Management
Operational
Efficiency
Performance
Improvement
© ABB Group February 20, 2015 | Slide 6
Advanced ServicesFingerprint
System Fingerprint is a
complete audit of control
system status and
performance, including
analysis, impact and
recommendations
Reduces risk and increases
uptime through proactive
maintenance
Increases system
performance, availability
and reliability
Bridges performance gaps
with in-depth analysis and
recommendations
Rapid
ResponseLifecyle
Management
Operational
Efficiency
Performance
Improvement
© ABB Group February 20, 2015 | Slide 7
Advanced ServicesHealth Check
Comprehensive evaluation of critical areas that affect system performance, including hardware, software, firmware, system and Ethernet communications, and current maintenance practice
Reduce maintenance cost
Improve system maintainability
Reduce component failures
Enhance system performance
Rapid
ResponseLifecyle
Management
Operational
Efficiency
Performance
Improvement
© ABB Group February 20, 2015 | Slide 8
Advanced Services Scope of 800xA data collection and analysis
System 800xA CoreBenchmark & Fingerprint
Software
· ABB Software· Microsoft Software· MS Security updates· Third-party Software
Hardware
· Graphics· Hard Disk· File System· CPU· RAM
System
· Time Synchronization· Regional Settings· Auto-Start Processes· SIDs· Processes· Connectivity Logs· Service Status· Aspect Directory· Licensing · Event Logs
Network
· DNS Name Resolution· Registration in DNS· Discarded packets· NetBIOS· Throughput· Binding order
Aspect System
· Exception & Hang Dump· Licensing errors & Warnings· System Backups· Node Admin Structure · FSD Cache settings &
Utilization· PPA Structure Consistency· Service Status· Lost & found Objects
Controller
· Controller Node· CPU load· Clock Synch Status· Heap Utilization· Task Information· Module bus Fail counters.· MMS diagnostics · IAC diagnostics.· Thread execution
information· Network information
© ABB Group February 20, 2015 | Slide 10
Advanced ServicesCyber Security
Cyber SecurityIn the News
Some press articles
In the Newshttp://www.bloomberg.com/news/2014-06-30/symantec-warns-energetic-bear-hackers-threaten-energy-firms.html
Cyber Security
Control Systems need to be patched in
order to avoid vulnerability
Vulnerabilities of systems are reported
on the ICS-CERT web page (Home
Land Security)
Frequency of cases and frequency of
attacks within the last 2 months are on
the rise
2014 Control
System
Attacks
http://ics-cert.us-cert.gov/#recentlypublished
Home Land Security
DCS, SCADA,
PLC, …
General
Announcements
Industry has become a key target for attackers
The number of attacks on control systems has been rising dramatically since end of June!
• 1000 attacks on utility companies on July, 1• 1500 attacks on oil & gas companies on June, 23• Attacks on all companies in energy and oil sector in Norway on August 28
• Home land security reports show that control systems have also become vulnerable.• Siemens in May, July (WinCC), and August (S7-1500)• Honeywell in July (web controller)• Emerson DeltaV in May• Yokogawa Centum in July• ABB IED in July• Copa Data SCADA in June• Omron in July• Schneider Wonderware in August• …
Without cyber security measures including security updates and patching this creates a potential risk
Cyber Security2014 Control System Attacks
http://hackmageddon.com/2014-cyber-attacks-timeline-master-index/
NEW
Cyber SecurityMore 2014 Control System Attacks
Cyber SecurityWhy is it now an issue for Control Systems?
Cyber Security
Home Land
Security View on
attack points
http://ics-cert.us-cert.gov/content/overview-cyber-vulnerabilities
Cyber Security Defense Measures
The coordinated use of multiple security measures,
addressing people, technology, and operations
Protect Against
Security Threats
Procedures and Policies
Physical Security
Security Updates
User Access Control
Intrusion Protection
Intrusion Detection
High availability solutions
Only available for
supported versions
Cyber SecuritySecurity Update Service
Using ABB Windows Security Update
Service (WSUS), the latest security
updates can be immediately deployed
after daily validation and approval by
ABB.
Control system always updated with the
latest patches
System performance and security on the
highest level
Minimize user efforts in evaluating, installing
and testing of security patches and updates
Reduce the risk of introducing an
unauthorized patch into a running system
Enhance safety and security against cyber-
attacks and cyber threats
Rapid
ResponseLifecycle
Management
Performance
Improvement
Operational
Efficiency
Advanced ServicesSecurity Update Service
Using ABB Windows Security Update
Service (WSUS), the latest security
updates can be immediately deployed
after daily validation and approval by
ABB.
Control system always updated with the
latest patches
System performance and security on the
highest level
Minimize user efforts in evaluating, installing
and testing of security patches and updates
Reduce the risk of introducing an
unauthorized patch into a running system
Enhance safety and security against cyber-
attacks and cyber threats
Rapid
ResponseLifecycle
Management
Performance
Improvement
Operational
Efficiency
ABB ServicePort
Secure portal at customer
site that delivers:
Configuration tools
Diagnostic applications
Improvement activities
Scheduled optimization
Condition monitoring
Remote tools
SupportLine
SolutionsBank
ABB Process Automation ServicesPerformance services powered by ABB ServicePortTM
Rapid
ResponseLifecyle
Management
Operational
Efficiency
Performance
Improvement
© ABB Group February 20, 2015 | Slide 21
Advanced ServicesPerformance channels delivered through ServicePort
ServicePort channels
continuously monitor the
control system to ensure
system and process
performance is
maintained and improved
Keep up to date with
process
Statistical evaluation of
historical KPIs
Ensures stability of KPIs
Crucial to ensure
continuous improvement
Rapid
ResponseLifecyle
Management
Operational
Efficiency
Performance
Improvement
© ABB Group February 20, 2015 | Slide 22
Math
Rules
View
Scan
Track
Goal Present
Gap>rule = Alarm
KPI(s)
Se
ve
rity
Raw Data
Trends for Experts
Advanced ServicesEvent Monitoring
Online recording and
analyzing of system events
Identification of deviations
or critical event pattern with
incident escalation
Decreases time and cost
spent identifying system
problems
Alarm notifications for
critical situations
Rapid
ResponseLifecyle
Management
Operational
Efficiency
Performance
Improvement
© ABB Group February 20, 2015 | Slide 23
Cyber Security Fingerprint and Monitoring ServiceKey Performance Indicators
© ABB Group | Slide ‹#›
Challenges
The plant extracts and processes nickel and
cobalt from one of the largest deposits in the
world
It is expected to produce 60,000 metric tons
of nickel oxide and 4,300 – 5,000 metric tons
of cobalt carbonate annually
The service contract includes the ongoing
optimization and maintenance of the installed
System 800xA extended process automation
system
Benefits
Long-term support for critical assets
Smooth transition from commissioning to
operation
Access to ABB global control system
expertise
Agreed performance based targets
System optimization
Advanced ServicesCase study: Performance services extend system life
Vale Inco nickel and
cobalt plant, New
Caledonia
Scope
Management of
control system
service and
maintenance
On-site control
system service
engineers
Spare parts
management
Control system
evolution
support
Training
Remote service
Control systems lifecycle support
commitment and dedicated
resources will help one of the
largest mineral operations in the
South Pacific
© ABB Group February 20, 2015 | Slide 25
ABB Process Automation Services Our claim and commitment to our customers
We respond rapidly, manage your investment lifecycle,
improve performance and enhance operational
efficiency
With over 20,000 trained experts in 100 countries, no
other company can respond more quickly with a
deeper understanding of your systems and processes
We maintain the highest competence in automation
and production processes so problems are solved
quickly, correctly and safely
By helping you plan for your entire asset lifecycle,
process disruptions are minimized, risks are mitigated,
and sustainable improvements are achieved
Our portfolio aligns with your strategy to ensure
business goals are met as cost effectively as possible
© ABB Group February 20, 2015 | Slide 26
Questions
© ABB Group February 20, 2015 | Slide 27
© ABB Group February 20, 2015 | Slide 28
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