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TRANSCRIPT
WWCD?
What would a citizen do?Jennifer Pahlka, Code for America
The Consumer Experience
The Citizen Experience?
Consumer• Buying• Using• Interacting
Citizen• Voting• Agitating• Volunteering
Consumer• Buying• Using• Interacting
Citizen• Voting• Agitating• Volunteering
The Virtuous Consumer
The Connected Consumer
The Citizen Consumer
The Barn-Raiser Consumer
Consumer Participant Citizen
“Working in government is like running a marathon. Blindfolded. Wearing sandbags.”
- Katie Stanton, White House Director of Citizen Participation
