JEFFREY A. COLLINS ♦ Atlanta, Georgia

Cell (404) 201-0361 ♦ jacatl@yahoo.com

SUMMARY

Accomplished Information System professional with proven track record of ten plus years of success. Tenacious in problem solving and resolution, yet amiable enough to obtain critical information from others. Strengths include skills in requirements planning, user requirements, and application development. Conceptual problem solving in matters related to detailed programming and system development, finance, budgets, revenue management, team building, leadership development and computer system development.

TECHNOLOGIES

Oracle PL/SQL 11g, SQL Developer, Data Warehousing, Business objects, SQL, Windows 7, UNIX, File Transfer Protocol (FTP), Database Management, COBOL .

EXPERIENCE

SOUTHEASTERN DATA COOPERATIVE, Dunwoody, GA 2010-PresentSystems Analyst/DeveloperInstrumental in implementing major system wide modifications related to online interfaces that the companies clients use on a day to day basis.

Developed interactive GUI applications for cooperative utility companies for their billing, revenue collecting, billing arrangements, uncollectibles, refunds, and credit card processing.

Enhanced applications of the customer GUI interface to enable the company to broaden its customer base into new utilities with multiple services.

Developed applications that enhanced service order processing for utilities such as sewer, metered, and non-metered services.

Created new and more efficient PL-SQL packages and procedures. Also embedded Oracle SQL program modules within Micro-focus COBOL that retrieved, updated, and stored customer data in regards to billing, general accounting, and payroll applications which our clients use. Most of these PL/SQL applications use XML input from .Net.

Collaborated with the Microsoft .Net team with respect to design, modification, and implementation of critical and high profile upgrades with the customer GUI interface.

LANIER WORLDWIDE, Atlanta, GA 1998 – 2008 Systems Analyst/DeveloperOrchestrated successful completion of program and application development and systems analysis related to the automation of sales commissions, inventory management, customer mailings, interface development for dealer repayment, and Y2K compliance.

Gathered requirements, produced, maintained, and implemented the I.T. systems functions and programming that processed all daily commission related activities which are necessary for producing the monthly commission payout of approximately 3 million dollars. Resulted

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in a fully automated commission system for a combined sales force for 2000 direct sales reps and 1800 service techs.

Developed applications and streamlined business processes that increased productivity and reduced operating costs. Designed the commissions’ database structure using data warehouse which provided user access for abstracting data using Business Objects and reduced the time of making ad hoc queries from hours and days to minutes while empowering users to make their own queries without need of assistance from I.T.

Enhanced the automated commission incentive process by working with Sales Planning, Finance, and the Sales Compensation department and implementing the compensation plans for sales reps and their managers.

Designed and implemented systems programming that created 20 standardized financial reports for the commission system which ran on a monthly, quarterly, and yearly basis.

Collaborated with the marketing department in implementing mechanisms to facilitate Marketing Promos by way of the automated commission system.

Developed and implemented automated system applications to support multiple marketing and sales commission and awards programs apart from the regular commission payout system.

Enhanced the billing/shipping application to allow for inventory management improvements Created business processes and system applications for multiple users to capture fee

repayment to third party vendors for services rendered

WALT DISNEY WORLD, Orlando, FL 1997 – 1998 Systems AnalystImplemented a broad range of system modifications to existing programs to support the New Disney Cruise Lines.

Enhanced existing New Disney Cruise reservation systems that enabled in-house reservation agents to select specific customer requests, enabling the Company to capture more detailed and relevant information about cabin occupancy, type of cabin, and cruise package selection.

Modified the presentation and availability of online screens to improve the effectiveness of the Company’s ability to record requests for cruise options.

Provided on-call technical support to resolve issues related to the central reservation system.

FLORIDA DEPARTMENT OF REVENUE, Tallahassee, FL 1993 – 1997 Programmer / Analyst Expedited staffing and managed multiple projects with profitable results and high satisfaction ratings. Served as Team Lead for multi-functional teams.

Modified and updated the systems responsible for processing external corporate tax payments to the Department of Revenue to support the internal corporate audit function.

Analyzed and developed applications that minimized the auditing necessary by the Department of Revenue and shortened the time of refunds provided to external corporations.

Responsible for the enhancement of the accounts receivable system and development of reports that provided improved customer identification on delinquent accounts.

Enhanced system applications and improved processes that allowed the Department of Revenue to capture potential lost revenue and generated an additional $3.8 million in revenue.

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EDUCATION

Bachelor of Science, Information Systems with Concentration in Oracle Data Base DeveloperStrayer University, Atlanta, Ga

Graduated Magna Cum Laude with GPA of 3.88 on a 4.0 scale

Bachelor of Science, Management Information Systems, Minor: Computer ScienceFlorida State University, Tallahassee, FL

Data Processing Certificate, Lively Vo-Tech, Tallahassee, FL

AWARDS

Member of the Florida Department of Revenue Corporate Workload Reduction Team which generated $3.8 million in new revenue and won the “Peoples Choice Award” in Florida’s One Sterling competition. Received the Davis Productivity Award for process improvements in Corporate tax in 1995 and 1997. Achieved added automated centralized collaborated completed converted counseled defined delivered directed discovered enlisted equipped expanded extracted finalized financed founded generated governed guaranteed guided handled hired identified solved improved improvised increased informed innovated inspected interpreted integrated interviewed introduced judged launched standardized promoted saved supervised tracked trained