Jeff WallbankKPSN Partnership Development

Manager

“How will the PSN change the shape of

the Public Sector and the ways in which it

delivers services”

Agenda1. The Stated Benefits of PSN2. The Potential Benefits of PSN3. The Benefits in action4. Issues5. Help6. Summary7. Questions8. Find out more

PSN - The Stated Benefits

PSN Benefits

Interoperability

• Enable a versatile and flexible private network offering interoperability

• Allowing users to share information and access open standard-based services

Seamless Connectivity

• Users linked through a ‘network of networks’ governed by standards

• Users will be capable of accessing a range of business and network services where and when they are needed, with security and integrity guaranteed

Cheaper

• Help make substantial savings of up to £500m a year

• Support HMG Strategic Objectives in Transformational Government, Operational Efficiency Programme (OEP), Digital Britain etc

Service Assurance

• Enhance the benefits of a multi-supplier environment, by providing the assurance and reliability of a single supplier

• Create the tools necessary for end to end service assurance

Open Market Place

• Reduce the cost and complexity of procurement by creating an innovative open market place

• Offer competitively priced services

Potential Benefits• Supporting “Total Place”

• Bringing together multiple organisations together in one place to deliver services

• Using a single communications infrastructure• Using standard equipment and services• Delivering services locally • Delivering services that the citizen wants where they

want it

Potential Benefits (2)• Cheaper services

• Reducing the number of expensive circuits and other network related services used to deliver services

• Standardising on procurement contracts• Using local knowledge to keep costs down• Enhancing the purchasing power of the many

Potential Benefits (3)• Enabling organisations to work together

• Combining Information Assurance policies• Standardising ICT infrastructure services• Dismantling silo’s by removing the technology excuse• Making it easier to access services across all tiers

The Benefits in Action

Kent Public Service Network (KPSN)

Supporting Shared Services (Interoperability, Cheaper, Transformation)

• Kent Public Service Network (KPSN) • Links 1100 sites and 250,000

users• Partners enjoy a 500% increase in

network capacity• Resiliency is inbuilt into the

network reducing down time to a minimum

• Increased business broadband capabilities in Kent by 55%

• Is now able to offer support to local communities that are struggling to receive broadband services

De-Duplication (Cheaper)• Before KPSN – there were some 10+ county wide

networks• After KPSN – there are now 6 left that we know of

and 2 of these are in pilots to transfer across to KPSN

Supporting Shared Service (Interoperability, Cheaper, Transformation)

• GCSx Aggregation• GCSx connections live in March

2009.• All Local Authorities using

aggregated connection April 2009.

• Savings and Efficiencies – in the region of £95k per annum

• Has opened opportunities for new ways of working

• Has provided increased capacity for Partners

Supporting Shared Service (Interoperability, Cheaper, Transformation)

• Gateways• Ease of access – physical/multi

channel• Customer driven• Built on customer insight and

feedback • Partnership from Central, Local

Gov, statutory & 3rd sector providers

• Service hub collaboration• Comprehensive service directory • Integrated processes• Promote self-help• Encourage channel shift

Supporting Shared Services (Interoperability, Cheaper, Transformation)

• Cluster Working• Groups of LA’s sharing

services such as email, audit, building control, HR, Revs & Bens

• These are all District or Borough Council’s combining services at operational and managerial levels

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Supporting Shared Service – it works• Success has been achieved

between 3rd and 2nd tier authorities

• What about the 1st tier?

DISTRICT OR BOROUGHS

SHIRE COUNTY / UNITARY / METROPOLITAN BOROUGH

CENTRAL GOVERNMENT AGENCIES

ORGANISATIONS

TIE

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DISTRICT OR BOROUGHS DISTRICT OR BOROUGHS

SHIRE COUNTY / UNITARY / METROPOLITAN BOROUGH

SHIRE COUNTY / UNITARY / METROPOLITAN BOROUGH

Issues• Multiple Information Assurance criteria

• IL2, Il3, IL4, 224, 334, 444• GCSx, N3, PNN Accreditations

• A lack of trust between public sector organisations• Breaking down the silos, both at a local level and more

importantly with tier 1 authorities (central government departments)

• An in-consistent approach to IA accreditation and service delivery• …………AND many more

HELP• We need to rationalise Information Assurance requirements• We are all public servants paid by the same people the

citizen’s therefore we MUST• Start to work more closely with other Public sector organisations• Demand changes in the way we work at all levels• Focus on delivering Public sectors services in the way the citizen

wants

• Do not just accept NO you can not do it that way – push back

Summary• The PSN if implemented and supported locally can change

the way public services are delivered• Local Regional PSN’s can help transform Public Sector service

delivery if:• All Public sector organisations work together• All Public sector organisations start to trust each other• All public sector workers realise that they work for the citizens

ultimately and therefore deliver services in the way they want• It can be done as KPSN and others like HPSN2 and the PSBA

are doing it now in the regions.

Questions

Find out more• Contact

• Jeff Wallbank, KPSN Partnership Development Manager

• 07850 900277 jeff.wallbank@kent.gov.uk • www.kpsn.net