jeff walkowski itracks webinar series january 14, 2010
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Getting the Most From OLFGs: Top Tips for Moderators. Jeff Walkowski Itracks Webinar Series January 14, 2010. Agenda. Background Top Tips for Chats Q & A. Background. Jointly developed with Casey Sweet 25+ years of online experience Co-chaired Online Task Force Train online moderators - PowerPoint PPT PresentationTRANSCRIPT
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Jeff Walkowski
Itracks Webinar Series
January 14, 2010
Getting the Most From OLFGs:
Top Tips for Moderators
![Page 2: Jeff Walkowski Itracks Webinar Series January 14, 2010](https://reader035.vdocuments.us/reader035/viewer/2022070406/568140c7550346895dac90b3/html5/thumbnails/2.jpg)
Agenda
Background
Top Tips for Chats
Q & A
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BackgroundJointly developed with Casey Sweet
25+ years of online experience
Co-chaired Online Task Force
Train online moderators
Published articles/books
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Other NotesThese tips are based on:
Personal experienceObserving studentsListening to respondents
“Online Moderating 202”
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Three Sets of Tips
MANAGE
INSPIRE
HUMANIZE
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Three Sets of Tips
MANAGE
INSPIRE
HUMANIZE*
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Tips to Manage the Flow
1. Deliver guidelines
2. Avoid sideline conversations
3. Ask one question at a time
4. Provide transitions
5. Rely on Tech Support MANAGE
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Tip #1
Lay down appropriate guidelines at the beginning
MANAGE
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Guidelines
1. “Listen” and “talk” to each other – not just to me.
2. Stick to the topic.
3. Heed the “STOP!” request if it occurs.
4. Don’t worry about spelling or grammar
5. Don’t worry about how fast (or slow) you type.
6. It’s OK to disagree, but do it in a nice way.
7. If you get “bumped,” just log back in.
8. If I seem to disappear, wait for me.
MANAGE
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‘Don’t wory abuot spellin eras as we will al makke them.’
MANAGE
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Tip #2
Avoid engaging in sideline IDIs
MANAGE
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Tip #3
Provide transitions from one topic to another
MANAGE
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Please finish your posts so we can move to another topic.
Let’s switch gears and talk
about something
else.
I wish we had time to discuss
this further, but I need to
move us along.
Ready to move
on?
MANAGE
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Casey (Mod): 4. HOW LONG DO YOU TYPICALLY LISTEN TO THIS STATION? DO YOU THEN SWITCH TO ANOTHER STATION OR TURN THE RADIO OFF?
Kimberly: 3. I usually don't listen to the radio first thing in the morning.
Joan: 4. all day
Kimberly: 4. By mid morning I have XXX on. I don’t like a lot of talk radio.
Jennifer: 4-mostly all day long
Nickie: 4. 3 hours & I turn off the radio
Heather: 4 - for about an hour then i shut it off
Casey (Mod): KIMBERLY, WHEN DO YOU USUALLY START LISTENING AND HOW LONG HAVE YOU BEEN UP AT THAT POINT?
Joan: 4. only chage if they are playong a song I hate
Jenefer: 4.I switch to Kson about noon.
Karen: 4 on and off all day
Kimberly: I usually listen through out the day on the computer.
Casey (Mod): 5. ARE YOU LISTENING TO THIS STATION AT WORK OR ANOTHER STATION? PLEASE EXPLAIN.
Monica: 4. I listen to all of Jeff & Jer's show then I turn it off
MANAGE
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Tip #4
Ask one question at a time
MANAGE
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Casey (Mod): 4. HOW LONG DO YOU TYPICALLY LISTEN TO THIS STATION? DO YOU THEN SWITCH TO ANOTHER STATION OR TURN THE RADIO OFF?
Kimberly: 3. I usually don't listen to the radio first thing in the morning.
Joan: 4. all day
Kimberly: 4. By mid morning I have XXX on. I don’t like a lot of talk radio.
Jennifer: 4-mostly all day long
Nickie: 4. 3 hours & I turn off the radio
Heather: 4 - for about an hour then i shut it off
Casey (Mod): KIMBERLY, WHEN DO YOU USUALLY START LISTENING AND HOW LONG HAVE YOU BEEN UP AT THAT POINT?
Joan: 4. only chage if they are playong a song I hate
Jennifer: 4.I switch to Kson about noon.
Karen: 4 on and off all day
Kimberly: I usually listen through out the day on the computer.
MANAGE
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Tip #5
Rely on Tech Support
MANAGE
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What Tech Support Can Do For You
MANAGE
Check technical things
Primary greeter to respondents
General instructions
Take care of latecomers
Help in emergencies
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Three Sets of Tips
MANAGE
INSPIRE
HUMANIZE
*
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Tips to Inspire Participation
6. Keep a good pace
7. Monitor participation
8. Foster interaction
9. Use the whiteboard
INSPIRE
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Tip #6
Keep a good pace
INSPIRE
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How to Set a Pace
Slow down!
Read before asking next question
Allow respondents to read, too
Don’t leave respondents behind
Back-track, re-ask as needed INSPIRE
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Tip #7Monitor participation
INSPIRE
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Tip #8
Foster interaction
INSPIRE
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Don’t just answer my
questions, but “talk” to each
other.
Joe said X. Do you agree or disagree
with him? Be sure explain.
Scroll up and review the
ideas mentioned. Which one
appeals to you most?
INSPIRE
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Tip #9
Use the Whiteboard
INSPIRE
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Whiteboard Uses Guidelines
Keywords
Fill-in the blank stems
Picture of you
Other relevant imagesINSPIRE
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Three Sets of Tips
MANAGE
INSPIRE
HUMANIZE
*
![Page 29: Jeff Walkowski Itracks Webinar Series January 14, 2010](https://reader035.vdocuments.us/reader035/viewer/2022070406/568140c7550346895dac90b3/html5/thumbnails/29.jpg)
Tips to Humanize the Experience
10. Greet them in Waiting Room
11. Use respondents’ names
12. Inject personality into the group
13. Assure about incentives
HUMANIZE
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Tip #10
Greet respondents in the Waiting Room
HUMANIZE
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Tip #11
Use respondents’ names
HUMANIZE
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Jeff Why's it important to ask more questions of people by name?
“Shows that you are paying attention”
“Keeps us personally involved”
“So you feel like it matters that you respond”
“So that person can clarify on their answer”
HUMANIZE
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Tip #12
Inject one’s personality into the group
HUMANIZE
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Ways to Inject Personality
Compose guide like you speak Go along with humor Recover from gaffes/delays Introduce yourself at beginning
HUMANIZE
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Tip #13
Reassure respondents about their incentives
HUMANIZE
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How to Reassure Them
At the very end …Remind them of the amountHow long it should takeHow they will knowContact info (name, email, phone)
HUMANIZE
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Three Sets of Tips
MANAGE
INSPIRE
HUMANIZE
![Page 38: Jeff Walkowski Itracks Webinar Series January 14, 2010](https://reader035.vdocuments.us/reader035/viewer/2022070406/568140c7550346895dac90b3/html5/thumbnails/38.jpg)
Chat Tips Summary
Manage the Flow
Inspire Participation
Humanize the Experience
Guidelines No Sideline IDIs Transitions One Q at a Time Rely on the Tech
Good Pace Watch Participation Foster Interaction Use Whiteboard
Be in Waiting Area Use Names Inject Personality Assure at End
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Q&A