j.d. irving ltd: importance of senior leadership ......2014/07/03 · martin is an experienced pmp...
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J.D. IRVING LTD: IMPORTANCE OF SENIOR LEADERSHIP IN EFFECTIVE CHANGE
July 3, 2014
The Hackett Group Advisory Webcast
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| 3 © 2014 The Hackett Group, Inc. All rights reserved. Reproduction of this document or any portion thereof without prior written consent is prohibited.
Martin Davis
J.D. Irving, Limited – Irving Group Moncton
VP Information Technology
Martin is an experienced PMP certified Senior IT leader / CIO with over 25 years of IT
experience ranging from project / program management to IT leadership roles in the UK,
Canada and the USA. His experience spans global corporations, privately owned
companies, manufacturing, automotive, consumer goods and transportation industries.
Martin is currently the VP of IT for J D Irving Ltd and also a Board Member of the New
Brunswick IT Council.
Today’s Presenter
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Change Leadership Martin Davis
Martin Davis MBA, BSc, PMP
VP of IT, J. D. Irving Ltd
Importance of Senior Leadership in Effective Change
Who is J.D. Irving Limited? 5
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Change Leadership Martin Davis 6
Session Overview
1
2
Introduction to Organisational
Change Management
Organisational Change
Leadership
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Why do Companies need to Change?
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Why do Companies need to Change?
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Change Leadership Martin Davis 9
Why do Companies need to Change?
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Change Leadership Martin Davis
Why should I care?
“In the United States, we spend more than $250 billion each year on IT
application development:
• 31% of projects will be cancelled before they ever get completed.
• 53% of projects will cost twice as of their original estimates,
• overall, the success rate is less than 30%.”
Why should I care about Change Management?
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Change Leadership Martin Davis
Why should I care?
Top reasons projects fail
• Executive sponsorship
• Clear Business case / requirements
• Project Management / Planning / Governance
• Resources / Funding
• Organisational Change Management
– (includes: communications, org. change, stakeholder
management, culture issues etc)
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What is Change Management? Wikipedia Definition
Change management is an
approach to transitioning
individuals, teams, and
organizations to a desired
future state.
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Remember the pain….
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Change is hard; especially under stress…….
Desire to change
Draw back to the familiar
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Change Leadership Martin Davis
• Conflicting priorities
• Culture
• Politics
• Regulatory Compliance
• Market pressures
• Leadership alignment and desires
• Cost
• Time / Patience to make it happen
Change is Hard!! What gets in the way?
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Organisational Change Management – Why Should I care? Martin Davis
Approaches to Change Top Down Mandates are Quick, BUT……..
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Organisational Change Management – Why Should I care? Martin Davis 17
Top Down vs Bottom Up Change (Planned vs Emergent)
Planned
Top down
change
Emergent
Build
Capability
Bottom-Up
Short term
Shareholder
returns
Medium to long
term returns
based on
increased
organisational
capability
Emergent
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Organisational Change Management – Why Should I care? Martin Davis
Approaches - Step Models of Change
CHANGE
Lewin (1951)
Unfreeze Move Refreeze
Kotter (1996)
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Change Leadership Martin Davis
“Good business leaders create
a vision, articulate the vision,
passionately own the vision,
and relentlessly drive it to
completion.”
Jack Welch
Change Leadership
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Change Leadership Martin Davis
Importance of Change Leadership
“Progress occurs when
courageous, skillful leaders
seize the opportunity to
change things for the better”
Harry S Truman (1884 – 1972)
“Management is doing things
right; leadership is doing the
right things”
Peter Drucker (1909 – 2005)
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Change Leadership Martin Davis
Importance of Change Leadership
“Leadership is about results. A
leader’s vision must in the end
produce the desired results:
successful, profitable change
where employees
are committed and engaged”
Peter Drucker (1909 – 2005)
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What is Change Leadership?
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• Initiating Change on a large scale
• Creating a sense of urgency
• Inspire belief
• Invigorating the organisation
• Creating the vision for the new normal
• Empowering people to create change
What is Change Leadership?
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Blockbuster
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Ford – Jacques Nasser
Ford's Jacques Nasser Is Ousted as CEO
“Mr. Nasser's management methods
alienated and distracted many people
whose goodwill he needed”
The revolution at Ford Jac Nasser wants to turn Ford Motor
from the very symbol of mass
production into a consumer-products
and services company
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Change Leadership Martin Davis
Importance of Change Leadership No Success without Strong Leadership
Anchor the new reality in the
Organisational culture
Lead the impacted staff towards a new vision
(“the promised land!”)
Leaders must paint a clear picture of the reason for
change (create a climate for change)
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No Success without Strong Leadership
Importance of Change Leadership
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1
2
4
5
Leaders are credible
Leaders sponsor people in
change
Leaders are accountable
Leaders are accessible
Leaders are open to ideas
“Change Capability Framework” (Carnall, 2007)
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Ford CEO Alan Mulally
Change Leadership In Action
Get every employee:
• to understand the vision
of the company,
• buy in to the plan,
• feel supported in their
jobs.
REUTERS/Tim Shaffer
“If people aren't optimistic,
they're not going to make the
sacrifices and do the work
required to turn things around.”
Business Insider, Nov 2013
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Change Leadership Martin Davis
• Modify their approach to the mood of the Organisation
• Provide clear guidance and direction
• Focus attention on most impactful changes
• Relate well with all the key stakeholders
• Actively and Visibly Participate
• Build coalitions of support with peers and managers
• Communicate effectively and directly with employees
Effective Leaders
No Success without Strong Leadership
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The Interrelated Pieces
Vicious Circle of Change
Lack of Change
Leadership
Unclear
Messages
Less Drive
To Change
Apathy Uncertainty Increased
Fear
Lack of
Momentum
Greater
Resistance
Reduced
Results
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The Interrelated Pieces
Virtuous Circle of Change
Change
Leadership
Clear
Communication
Urgency
Engagement Clarity
People Embrace
The Change
Empowered
Employees
Improved
Results
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Organisational Change Management – Why Should I care? Martin Davis
Success with Change Management Key principles
An Art not a Science
Not just a Check Sheet
Exercise
Focus on helping
Individuals change
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Change Leadership Martin Davis
• Change is Hard!
• Leaders cannot dictate the Change
• Leaders MUST:
– Mobilise the organisation to want to change
– Have a clear and inspirational vision
– Lead their people to the new reality
– Empower their people
– Anchor the change into the organisation
Things to Remember!
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Change Leadership Martin Davis
THANK YOU!
Q&A
For further information:
Twitter: @mcdavis10
Blog: http://martindavis01.wordpress.com/
and: Enterprise CIO Forum at http://bit.ly/18xU0CC
| 35 © 2014 The Hackett Group, Inc. All rights reserved. Reproduction of this document or any portion thereof without prior written consent is prohibited.
Statement of Confidentiality and Usage Restrictions
This document contains trade secrets and other information that is company sensitive, proprietary, and confidential, the disclosure of which would provide a competitive
advantage to others. As a result, the reproduction, copying, or redistribution of this document or the contents contained herein, in whole or in part, for any purpose is strictly
prohibited without the prior written consent of The Hackett Group.
www.thehackettgroup.com