Jason Kirby144 W. Villa Maria Drive, Phoenix, Arizona 85023 C:602-989-3596 jasonkirby.az @gmail.com

OBJECTIVE

Experienced manager with 17 years of excellent customer service and operational skills with desire to secure a position with a company seeking an enthusiastic team player with strong work ethic, problem solving skills, and ability to multi-task.

PROFESSIONAL EXPERIENCE

Sports Authority – Phoenix, AZ (1998-2015)Positions held – Store Manager, Co-Manager, Operations Manager, Softlines Manager

Handled discrete information related to employee relations, changes in organization, performances, confidential information issues, and other sensitive HR-related matters

Maintained HR database and payroll system Advised on wage issues of employees including promotions and raises Managed, organized and updated files, records, correspondence, charts and reports Performed HR office services such as: filing documents, printing reports and documents, stocking of equipment and supplies Maintained OSHA logs for HR compliance Conducted annual employee evaluations to review performance and promote growth within the company Educated staff on company benefits program and FMLA guidelines Reviewed applications, scheduled and conducted interviews with potential new hires Conducted background checks Analyzed sales trends to generate store goal expectations Analyzed sales trends versus payroll budgets to ensure payroll budgets were achieved weekly Forecasted sales goals for individual associates Effectively and efficiently communicated with customers to ensure a highly satisfied experience Directed organizational management change and initiatives aligned with strategies and business plans Mentored and coached individual staff members on customer service expectations Motivated staff to achieve company metric goals Maintained a positive sales culture through excellent customer service Directed department managers on visual expectations Reviewed company directives weekly and delegated to appropriate department leads Conducted weekly operational audits to maintain company compliance expectations Conducted weekly conference calls with corporate to generate increased sales and customer service opportunities Participated in corporate webinars quarterly for upcoming events and sales Maintained warehouse to OSHA standards Maintained inventory accuracy through monthly cycle counts out of annual inventory cycle Conducted monthly store safety meetings to ensure OSHA standards are met

SKILLS

Detail-oriented Strategic thinker Excellent written and verbal communication Ability to manage time effectively Strong work ethic Microsoft Outlook, Word, Excel, Kronos, Windows, and Gmail

EDUCATION/TRAINING

North Canyon High School – Phoenix, AZSports Authority Leadership Conference – Denver, CO 2002, 2004