january - february 2014 volume 18 issue 1 - car … · manager 5h[hspl ohz kltvuz[yh[lk nylh[...

January - February 2014 Volume 18 Issue 1

2 MEARS IN MOTION NEWSLETTER • January - February 2014

EMPLOYEE NEWS

Adalisa Jackson-King

Arlyn Moore

Bill Langbein

Bret Voisin

Cari Rubin

Carl Hobbs

Chris Earl

Chris Recicar

Cindy Mackey

City Cab Company Maintenance Team: Robby Phelps, Andy Valentin, Steven Ouy, Denny Robles, Brian Purdy and Carlos Collazo

City Cab Company Operations Team: Brian Roy, Wayne Nassis, Mike McGrath and Lenny LaGrange

Dan Ford

Fritzner Montauban

Gordon King

Gwynn Sutterby

Hugh Dowling

Ian Kaufman

Janice Lowe

Jean Worthington

Jeff Goelz

Jennifer Campbell

Jim Ungvary

Joe Tuero

Jose Pujals

Judy Haley

Julie James

Justin Moore

Karl Clements

Kerri Ludwig

Kim Mouton

Larry Duniho

Linda Kauffman

Lisa Langdon and Hello! Florida Staffers: Brian Langdon, Joe Drogo, Bill Bigelow, Renee Mayo, Paola Santagati, Cindy Turner, Diana Perts, Pat Wahl, Donna Fein, Lori Babb, Steve Babb, Mike Babb, Marilyn Young, Tina Fawls, Irene Hackworth and Dave Langenbach

Lydia Cortez

Marcia Lapetina

Michelle Rodriguez

Mike Lalikos

Nick Stein

Pamela Ocana

Patty Soto

Pete Savoie

Rosemary Gates

Sandy Esteves

Shannon Gravitte

Shieva Jolly

Tonya Dease

Vanessa Velasquez

Warren Wagman

As always, preparations for this event started months in advance and required the efforts of many dedicated volunteers. The 2013 Christmas Party Committee (David Dease, Ron Jones, Rodney Posey, Cathy Larson, Mickie Goelz, Ariel Christenson, Donnie Dieterle, Amanda Trosset, Michelle Brooks and Joy Fleming) would like to thank the following individuals for their support and contributions:

Party was dedicated to raising money to assist The Russell Home for Atypical Children. This year our wonderful employees and independent contractors helped raise $10,569 to support the Russell Home’s important work. (See related photo on page 8.) THANK YOU ALL!

Lastly, our heartfelt thanks to the following

donations:

ABC Companies

Ameno Connector

Balloon Connections

Battery USA

Carroll’s Catering

Charles Sackett Re-pairs, LLC

Cheryl’s Distinctive Creations, Inc.

Cigna

Darland’s Bakery

Disney Cruise Line

Domino’s Pizza LLC #5128

Fun Planners

Gaylord Palms Resort

Grower, Ketcham, Rutherford, Bronson, Eide & Telan, P.A.

Hilton Bonnet Creek

JW Marriott Orlando Grande Lakes

Kirby Rentals

Lancer Insurance

Linda & Murray Collins

Lisa Hayley Lundquist

Lou Holtz

Mandy Ilene Schiff

Max King

Michael Murray, Ent.

Midstate Fire Equip-ment of Central Florida

NAPA

Nickelodeon’s Family Suites Hotel

Orlando Fluid Power

Orlando Freight Liner

Party Guys

Prater Radiator, Inc & Warehouse

Ralph Martinez, Tom Dukes and McEwan Martinez & Dukes, PA

Ritz Carlton Orlando Grande Lakes

Roper YMCA – Jake Steger

Rosen Center Spa

Royal Battery

SeaWorld Orlando

Shadow Graphics

Southern Truck

Specialty Vehicles

Standard Coffee

Streeter’s Weld Fab

Sunbelt Tree Service

T. Skorman Productions

Talk of the Town Restaurant Group: Charley’s, Fishbones,

Hideaway, Vito’s Chophouse and Texas Cattle Company

TIB – Transportation Insurance Broker and Mike Howery

Toyota

TRS

Unisource

Universal Orlando

Vehicle Spa

Waldorf Astoria

Walt Disney World

Westar

Zepp Products

Abdelhay Motassim

Angie Gomez

Anna Cousins

Cari Rubin

Carlos Chavez

Cassy Eye

Chad Falhab

Charles Sasser

Charlie Kauffman

Chris Earl

Chris Olmeda

Christopher Peters

Claudia Jenkins

Corey Reid

Covottis Upshaw

Dan Lawler

David Rose

Donna Fein

Donnie Dieterle

Erin Considine

Erin Leonhardt

Evelyn Nelson

Fred Hammer

George Montalvo

Hamer Diglel

Hien Tran

Ian Kaufman

Ingrid Carvajal

Irving Valle

Jayson Bloser

Jeanne Hamilton

Jennifer Campbell

Jimmy Lawrie

John Hebert

Judy Ray

Julie James

Karl Clements

Kesha Jenkins

Lee Bradley

Lynn Callahan

Lynn Naylor

Marisol Badillo

Mark Bankston

Michael Rojas

Miguel Rivera

Mike Ferrara

Mohammed Khan

Monica Armstrong

Ortancis Gaines

Oscar Torres

Pam Ward

Pat Mayberry

Pooya Behbood

Rafael Riano

Ralph Cuevas

Renee Mayo

Robert Torres

Robert White

Rodney Posey

Roy Richardson

Sonia Robinson

Steve Theodorou

Ulribe Thornbury

Vera Matilda

Vic Kruppenbacher

Vic Laxson

Walt Kreiser

Warren Young

Wayne Nassis

3MEARS IN MOTION NEWSLETTER • January - February 2014

EMPLOYEE NEWS

We welcome Mike McAllister as the new Manager to the Hello!/

Aaron Tharpnew Account Manager

Natalie Vilar Sales Coordinator

Nicole Walker Sales Coordinator

WELCOME ABOARD ON THE MOVE

Account Executive Rachel Bell

Jordan Bickel Account Manager

Megan DeCarloProduct Development Manager

Krista EdgrenAccount Manager at the

Alleson Liebling Account Executive

Natalie Sheahan Product Development Manager

WEDDING ANNOUNCEMENTS

Congratulations to Hello! Arizona Account Manager .

She and Michael Stephens exchanged wedding vows on October 12, 2013.

Hello! Florida Product Development Manager and Johnny Hornbuckle were married on October 12, 2013. Best wishes!


EMPLOYEE NEWS

Mike Cone

Evelyn Naugle

Angel Santos

15 YEARS

20 YEARS

25 YEARS

Karen MacLean

John Wolfe

10 YEARS

Chuck Favorite Luis Martinez Gregory Moore

Emmanuel George Tony Isker Cendy Knight

Stella Leysath Rusty McFatter Darrell Porter

Karren Umstead Marc Whitney Lisa Zafar

5 YEARS

John Klinge Joel Mollay Janet Pagan-White


EMPLOYEE NEWS

1 YEAR

John BallLuis M. ColladoRoger ConboyHiram De Jesus, Jr.Deron DillonGabrielle Garrison

Arthur Gibbs IIIElizabeth Harby

Richard HenryMarsha HepplerSheila Hernandez

Michael ItaniKelly KrugerKrista LawrenceCristal LegaultDashaya MillerArlyn Moore

Christopher OlmedaIvan PayneRobert PowellAngel QuinonesKhrystle RaderCharles Ray

Cameron RustKenneth SalterPrecious ShealeyAriel SommersRuthie LangTereatha Williams

5 YEARS Continued

Ariel Rodriguez Cindy Turner Deb Valyou Stephanie Van Velzen

Lee BradleySusan Ayars Alex Colon Nel-

son Pimentel Karren UmsteadArlyn Moore

Rebecca Katsur:

“Thank you for the outstanding job your team does. Nelson and Karren were instrumental in the success of a high-level group at the Grand Floridian. The meeting planner was very pleased, as was Disney. I know there are countless other times all of your team goes above and beyond – I wish I could recognize each one of them. Please know how much they are appreciated.”

“Please allow me to add my sincere appreciation for the dedication and attention to detail that our team continues to provide. This is one of the many reasons that we continue to set the bar for excellence in our industry and continue to be ‘The best in the business.’ Again, congratulations for a job well done.”

Cristina Marin:

“I was walking through the airport checking out the taxi podiums when I was approached by three customers who had just exited the escalators.

that point I went to the Mears counter because the customers had a town car reservation. There were three agents at the counter. I introduced myself and told the employees about the issue.

“Cristina jumped on the phone and called about -

call, she somehow was able to get a car and a

When I approached the customers and told them, they were so happy, you could see the young lady get a little emotional.

“It is moments like this that make me proud to be a member of the Mears family. Upon further investigation I was able to gather that Cristina was not even on the clock. She was walking out and without hesitation jumped into action. It is because of employees like her I am able to wear my Mears shirt with pride every day.”

Peggy Nance:

“I would like to thank Peggy for stepping up to being our UNCF 5k Run/Walk for Education Team Captain by doing all the legwork. You Rock! I really appreciate everything you did to get this going. I may have been assigned Team Captain,

the title.”

Chuck FavoriteBen Jensen Dave Langenbach Pat Wahl:

“Chuck and the arrival team for Wilson Elser were great. Ben and Dave were awesome, too! Dave went above and beyond to help us with our coaches (he was my greeter for the group). Having him there made it just a little smoother. Ben was great on departures and helped with a lot of pop-ups. This group demands exceptional service and everyone was wonderful! Pat Wahl made sure they got to the right place for dinner. She kept me at ease!”

KUDOS


COMPANY NEWS

Michelle Engram

“I just wanted to say thank you. I’m sincerely thankful to the men and women behind the scenes who work diligently for such a big company that I’m a proud partner of. Without your and their tireless effort to support us, doing what we do

very proud of Mears Transportation. And I’m very thankful to all of you.”

Enthusiasm

Holly Stephens:

“Holly did such an amazing job at Tempe Center for the Arts. She was extremely professional, assertive when she needed to be and got the job done perfectly. I was so proud to have her on our team!”

Respect & Enthusiasm

Cendy Knight:

“Having Cendy as a part of our team is super helpful! My site went really well and I think a lot of that comes from our previous relationship with them, but also because Cendy has that creative background. There have been multiple sites and meetings where she has really sold us because of what she brings to the table. She puts in so much time and effort; I just wanted you to know that

does too!”

Enthusiasm

KUDOS Continued

Jose Ulmos:

and I so appreciate it. It is great to see the drivers wearing the group T-shirts, etc. Thank you for letting them do this. Thanks to Mears Event Staffer Nysha Lucky as well.

“I would also like to thank Azher Quereshi (the wheelchair taxi driver) for all his help this year. He even said to me that if we needed him in the middle of the night, we just had to phone him.

“I think moving to Mears Transportation was one of the best moves we made, and you are

leaving me free to concentrate on PR and have a little bit of retirement!”

Business Manager Rosemary GatesSanta at St. Luke’s United Methodist Church’s annual Buddy Break Christmas Party. Pictured with her are Amari and Tyrill Golding. Buddy Break is a caregiver respite program that allows kids with special needs to make new friends and enjoy various activities while their caregivers

receive a much-needed break. This free service is provided through partnerships with local churches. Rosemary volunteers monthly with Buddy Break.


COMPANY NEWS

Luxury Vehicle Chauffeur Simon

UNCF. Simon placed 3rd in the 60+ age group. Congratulations!

Mears Proudly Sponsors UNCF 5k

Peggy Nance Krista Estepa Michelle Engram


COMPANY NEWS

Calypso Cay Resort (location code #221) is now

4991 Calypso Cay WayKissimmee, FL 34746

407-997-1300Shuttle Zone 4

Luxury Vehicle Zone 143Taxi Zone 361

Country Inn & Suites Maingate (location code #1069) is now

5001 Calypso Cay WayKissimmee, FL 34746



Holiday Inn Express Lake Buena Vista (location code #1077) is now

8686 Palm ParkwayOrlando, FL 32836



Royal Plaza (location code #1042) is now

1905 Hotel Plaza BoulevardOrlando, FL 32830



Gifts Bring Joy to Edgewood Youths

Shieva Jolly Chris Earl Pete Savoie Dan Ford

Proceeds from our 2013 Christmas Party

Atypical Children. Pictured (L to R) are Cathy Larson, Joy Fleming and Rodney Posey presenting the $10,569 check to Judy Harris (second from L), Adminis-trator at the Russell Home. Ms. Harris is the daughter of the home’s founder, Vantrease Russell.


CUSTOMER COMMENTSValerie Matalon Lindsay Leblang Lauren Riffel

“Val, you and your team are absolutely fantastic! Thank you for your hard work and dedication these past few months and certainly this week. Our event was a huge success because of you! I hope to work with you real soon, and you can be sure we will tell all our colleagues there is only one DMC in Miami!”

Vitorio Neves was

“I travel for work and often have the need for transportation. Vitorio is an absolute pro. His customer service values are outstanding. He is the most reliable driver I have consistently used in more than 15 years of extensive travel. He is polite, sincere, honest and keeps an immaculate vehicle. His professionalism is unparalleled.

“I have been in hospitality my entire career. Vitorio knows how to treat people and make them feel special. He is absolutely the reason why I call upon this service so often. I very much appreciate Vitorio; he truly makes it easy!”

Respect, Integrity & Enthusiasm

Karen PitcherelloRachel Bustamante:

“I wanted to let you know how perfectly all of our transportation turned out. Thank you so much for all of your help in arranging the details with me. I really appreciate all that you did for us.”

Enthusiasm

Ortancis Gaines Sam Knechel:

“Everyone had a great time on the Orange County Bar Association Young Lawyers Section trip, thanks in large part to you and your company. Our driver, Sam, was excellent; everyone loved him! Thank you!”

Teneisha NanceWarren Young

“Thank you very much for all your help! The motor coach transport was a success. As always, it is a pleasure working with you and your team. I appreciate all your effort and professionalism.”

Enthusiasm & Respect

Peggy NanceFrancisco Garcia Christopher

Luckie James Shutt Mahadeo SurujballiLorna

Allen Cindy Turner

“Our conference for this year was very success-ful. We are very appreciative of the cooperation that you gave us in planning our event. As you

during the weeks leading up to the event and then had to move quickly at the end. We

the shuttle between OIA and the hotel, but it seemed to go very smoothly at the airport. The Mears personnel that we dealt with over the three days that we spent at the airport were extremely helpful and cordial. I would especially mention Lorna, who always had a smile and quickly moved our attendees along.

“As for the move from the hotel to the Mary Queen of the Universe Shrine, your choice of Cindy Turner as Coordinator could not have worked better. Cindy had good suggestions for us and made the moves exactly as I envisioned them. Christopher, Francisco, James and Mahado were professional in appearance and actions, a real credit to the organization. The attendees were very complimentary about the entire experience. Thanks again for all your assistance.”

Pat Morris Diana Perts:

“Please ensure your management knows that Diana and Pat are must-haves at every meeting. They are truly great!”

Luis Duarte

“I am emailing you to extend a most gracious compliment about your associate Luis Duarte. Wow! He is amazing. As a former corporate

compliment the best of the best.

“Luis took great care of us to and from Disney, as well as on our airport trip. I was impressed by his professionalism, optimistic personality, and his graciousness. He truly takes pride in

his vehicle.

“Thank you so much. I look forward to my next visit to Orlando and will request Luis again for my transportation needs.”


Lisa Wilson“Bo” Azeez, Jonel Edmond

Larry Groves Nadeem Iqbal “Shoby” Lodhi Victor Rodriguez

“I recently traveled to Orlando with 22 nurses. My assistant told me that you were so helpful, patient and kind when she was planning our trip. We are grateful to you. Our entire stay was great, thanks to your very professional drivers, too. “


Jason Bosini:

“I travel about 50 times a year and I would say I am in a taxi roughly 20% of my time. I have never had such a pleasant cab experience in my life. Fabulous!”

“Jason Bosini has made another favorable lasting impression on one of his (our) taxi customers. This is the third compliment on his outstanding customer service I have received in the last few months. What a wonderful asset he is to Yellow Cab and the customers he transports from the Airport. Please pass on to him our appreciation.”



CUSTOMER COMMENTS

Peggy NanceAngel Crespo

Steven Poppick:

“Thank you for taking care of arrangements for my family from the limo pick-up upon arrival to the luxury van upon departure to Sanford/Orlando Airport. Steven was absolutely wonderful, very professional, patient and kind. My mother and family members said Angel was great, professional, patient and as my mother says ‘very sweet.’ Thanks again. I truly appreciate your kindness and assistance in taking care of my needs. Please pass along my appreciation to the drivers, too.”


Eddie Diaz:

“A passenger called to compliment our company for going above and beyond. She

on the return for the inconvenience. The

Eddie. The guest said he was so professional and friendly; she wanted to express her appreciation for a job well done.”


Erin Leonhardt:

“Once again, you have done an outstanding job! Thank you for all of your support with the D&B Program. As always, we had a lot of changes and you responded quickly and your manifests were accurate. I don’t know how you do it! Great job!”

Lisa WilsonRandy Colon Thomas

Sesic:

“Thank you so much for all of your help! We had a wonderful experience and such pleasant, friendly drivers. You made this such an easy experience for this ‘old teacher!’ “


Anthony Reyes:

“Matt Guillen at the Dolphin called to report

Matt had loaded a family into one of our luxury vans, driven by Anthony. Unfortunately, these guests had been storing three car seats in the Dolphin’s luggage/storage room but only two of the car seats were there at the time of their departure. The guest was very upset about this and Anthony was kind enough to step in and offer immediate guest recovery with the use of his personal car seat. The guest was still concerned with what their third child would use when they arrived home. Anthony, noticing the guest’s concern, let the guest take the car seat home for their personal use until the car

pleased with how kind Anthony was to help out in this situation. Matt described Anthony as always displaying great customer service.”

Respect, Enthusiasm and Safety

Mika Duynhouwer Michelle Wilkie

“Thanks for everything you did to make the National Council Meeting so successful. Each restaurant was a huge hit, so great job on creating and executing not 1, not 2, but 3 fabulous evenings. The logistics were spot-on and coming through on the last-minute gift request was a huge help. Looking forward to continued success on our next 2 programs.”

Brittany Willis

“I cannot stop thinking about how great everything went! The centerpieces at the speedway, the aerialist, paparazzi and pretty much everything at the Gatsby Dinner were my favorites, and spectacular. Brittany is

set will take her far in this business. Her

her about the waivers and DVDs on the coaches. Impressive!”


Heather Husom Alleson Liebling

“I wanted to let you know what a WONDER-FUL job Heather and Alleson did on my AT&T program to Scottsdale. As many programs do, this one had its challenges, but Heather and Alleson helped us through them every step of the way. It was truly a partnership from the beginning and I don’t know what I would have done if they had not been there to support me! I cannot say enough about their professionalism and their willingness to do whatever it took to keep the client happy. I look forward to working with them in the future.”

“Great job, ladies! This is a big win and a very sincere note from Peggy. Though I know you do great work every day, program after program, it’s nice to hear it from a very important client.”

Chairman Paul Mears, Jr. shared this letter he received from a grateful father in Maryland:

“Your drivers are amazing! My family and I had the honor of investing a week with Give Kids the World in early October. What an experience! I haven’t seen that kind of ‘servant leadership’ in staff and volunteers in a very long time. We had a blast! There are no words to describe the fun we had while at the village and the amusement parks. The people, food and accommodations were perfect.

“I have enclosed a DVD of highlights from our trip that I put on YouTube. By no means does the DVD cover all we saw and experienced

for all the fun we had while away from home. Juliana, our youngest daughter, was stricken

after dealing with cancer for the third time. There are no words to describe the joy I saw on her face when she went on many of the rides,

(she went on the ride three more times after that). To see her face light up was incredible. There are just no words.

“Thank you for your kindness and compassion for sick kids and their families.”

Respect, Integrity, Safety & Enthusiasm


CUSTOMER COMMENTS

Patrick Peel Rebekah JohnsonKristina Ghiloni

Krista England:

“As always, it is a total pleasure working with you. You are so creative and make the entire experience both fun and rewarding. Not to mention that the end result is always outstanding. We had some challenges thrown at us this year, and yet you managed to create an amazing event inside less-than-inspiring surroundings. And our client was so happy! We look forward to continuing our partnership going forward and continuing to raise the bar with amazing parties. Thank you for your total professionalism, timeless support and patience. It’s a pleasure working with Hello! Las Vegas.”

Gabrielle Garrison Teresa Ano

“Gabrielle was a pleasure to work with. She was very proactive and very professional. Teresa on site was great! I look forward to working with you again. As a former DMC operations executive, I have high standards and you guys surpassed my expectations.”

Kismet Diallo:

“Kismet was amazing for our return trip! Such a professional! She sure represents Mears well!”

Enthusiasm

Ian Kaufman

“I wanted to send you a note of thanks. I traveled in one of your taxis from Rosen Shingle Creek to the Orlando airport and left my cell phone in the cab. It was returned to the hotel that day by your company – it is greatly appreciated! Additionally, when one of my staff tried to tip the person who returned it, he refused the tip – said it was his honor to return the lost property. Please express my sincere thanks, and thank you for creating a great culture at Mears.”


Jose UlmosTina Fawls

“We have another DreamLift coming to Disney World. We would really like to work with Mears again as you always treat us so well! Our experience with Mears last month was incredible and Tina did a fantastic job of assisting us to ensure we were back at Orlando

“Thanks for all of your help, Jose.”

Frantz St. Germain:

“We received a note from Ken Keene saying thank you to driver Frantz St. Germain. Frantz recovered and returned his keys.”

Enthusiasm & Integrity

Linda SchwarzGary Hucklesby Olga Velez

Virginia Velez

“Please thank all the drivers for me. They did a great job, and I appreciate all your help through this process.”


Jack Hicks:

“Just a quick note to praise Jack, whose services I have used on multiple occasions to transport my parents to and from doctors’ visits and visits with each other as they are in separate locations for a while (one in a

living).

“He is very engaging and great with my parents. He is dependable and very safety- conscious when transporting passengers who use wheelchairs. We always know we are in good hands with Jack. Both of my parents’ facilities enjoy working with him and he is well respected by facility staffers. Jack represents well and I wanted to share that.”

Respect, Safety & Enthusiasm

Rachel BustamanteLuis Castro Jack Henkle

William Speigle:

received from my client on an outstanding job by all of you on his recent trip. I would like to add my personal thanks for your excellent service and I look forward to working with each of you again on future bookings.”

“I wanted to send my appreciation to you and all of the staff at Hammock Beach Resort, TPC Sawgrass, and Mears Transport.The reviews from our customers on the trip were outstanding. The motor coach operators were well organized and on time.”

Rosemary GatesMichelle Zwieg:

“A shout out to Michelle who worked on

out to Rosemary for arranging the beverages/coolers for their airport transfers.”

Azher Qureshi

“It was a great service. The driver helped me with everything I needed: Address, locations, talking to people, etc., for a right price. I’m going to call him every time I need a cab again. Great! Great! Great!”


Hamer Diglel:

“He was most helpful and made us feel really

Enthusiasm

Moe Ahmed

“Moe was the best Mears chauffeur we have ever had. He was on time, pleasant and abso-lutely wonderful to deal with. His knowledge of the area and driving skills were exemplary.”

Respect, Enthusiasm & Safety


CUSTOMER COMMENTSAlison Davis Holly Steinebronn Megan DeCarlo Jordan Bickel

“Your ears should be burning, Alison. I just enjoyed lunch with the team and tried to describe the magical environment/atmosphere Hello! Florida conceived and executed in Conway. Obviously, they want/need photos because I was unable to capture such excellence with my meager grasp of the English language, although my passion may have helped a bit. Who besides you deserves praise on the accomplishment? Can’t remember a more impressive transformation of space on any scale. You did yourselves proud in front of a most discriminating audience.”

compliment truly needs to go to you three. Holly, you envisioned this and oversaw the set onsite with Megan. Jordan coordinated putting the elements together for me. Thanks for making me look so good!”

Peggy NanceBill Reardon:

“Our coach trip was enjoyed by all who took part and it exceeded expectations. I received a lot of very positive feedback regarding the whole experience, including the great job done by our driver, Bill.”


Rosemary Gates Sam Masieh:

“I wanted to thank you again for setting up

how great our driver, Sam, was. I used this service to go out to dinner to celebrate my birthday and he went above and beyond to be courteous and to make it special, even decorating and having ‘Happy Birthday’ play as we drove away from my house! He was great and my friends and I thoroughly enjoyed ourselves. Thank you again!”


Linda Schwarz Mary Johnson:

“As always, thank you for your support of our event these last several years. Without a doubt we continue to appreciate the hard work of

plus people every year. We have such a sense -

port, and our associates have provided us very positive feedback regarding the transportation to and from the event each year.

“Something I’m thankful for year after year is

to make our transportation run smoothly and without incident.”

“I received this from a client that I work with every year and have done so for the last 6

luncheon. My lead staff has always been Mary Johnson, and she does a wonderful job.”

Everett McClung:

“I am writing in a letter of commendation regarding Mr. McClung. He was my driver previously and did an excellent job and was very professional. As a result, while vacationing at the Summer Bay Resort in August, when the villa I was staying in collapsed into a sink hole and my son and I lost all of our belongings and had no transportation available, I remembered Everett and called him to ask him to pick us up and take us home. I told him it wasn’t a joke - that it was a serious situation and would he please help. He immediately replied ‘of course’ and was at the site in 45 minutes. He patiently listened to my babble for the next 45 minutes while driving my son and me back to my home. He was very gracious, courteous and professional. As a result I have requested him to be my driver again. I so hope he is available! I wanted to let you know what a valuable chauffeur you have representing Mears Transportation.”

Jeanne Hamilton

“We the members of Mt. Olive AME Church, under the leadership of the Rev. Dr. Mark E. Crutcher, would like to express our sincere appreciation to Jeanne Hamilton who was the driver for our recent trip to Madison, Florida.

“We experienced her warm and pleasing personality along with her great sense of humor. We want you to know how much we enjoyed traveling with her and how much we appreciate her driving expertise. It is employees like Jeanne, who provide excellent customer service, that contribute to the maintaining of clientele. Our prayer is that God will continue to shower her with His blessings.”

“I would like to congratulate Jeanne on a job well done. She continues to go above and beyond, time and time again.”


Silvetta Auguste:

“I want to say how much of a help one of your drivers was when I was in town. Ms. Auguste drove me to the hospital because my child had a food allergy. She was very helpful and very professional. She should have some recognition for her work.”


Cher Brutus, Chris Earl,

Joy Fleming,Rosemary Gates, Sales

Shannon Gravitte,Heather Husom,

Julie James,Kraige Jean,

Bill Langbein, Julie Mezzina,

Emily Nicolas,Lynn Pool,Jose Pujals,

Cari Rubin,David Taitano,

Jim Ungvary,Heidi Ziegler, Melissa Zorko,

NEWSLETTER CREDITSPublished bimonthly through the

teamwork of:

january - february 2014 volume 18 issue 1 - car … · manager 5h[hspl ohz kltvuz[yh[lk nylh[...

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