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Implementing eLearning

The AGL experience

Jane Marsden & Stephanie Ley

February 2012.

AGL External

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Presentation Title

February 2008

AGL Internal

About us

About us

Stephanie Ley, current eLearningManager, AGL

Jane Marsden, former eLearningManager, AGL

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About AGL Energy

Implementing eLearning - The AGL experience

February 2012

AGL External

175 yearsyoung

An integratedgas and

electricityenergy

company

Customer

accounts

3.4 million

ASX 50 listedcompany with

around110,000

shareholders

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About AGL Energy

Implementing eLearning - The AGL experience

February 2012

AGL External

Largest privateinvestor ofrenewableenergy inAustralia

hydro, wind,solar,

geothermal,biogas and

landfill gas.

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About AGL Energy

Implementing eLearning - The AGL experience

February 2012

AGL External

1,800

employees

Office

locations

CustomerServiceCentres

Operating sites

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2003-04

Microsoft 97 to2003 Upgrade

Compliance

2005 2009

LMS andelearning falls

into disuse

2009

New inductionprogram

Relaunchelearning system

DedicatedElearningspecialist employed

2010

Inductionprogram launched

HSE adoptselearning

Access issuesrevealed for somesites

2011

Treble elearning

offeringExtend elearningtopic range

Increaseengagement

Event managementfunctionalitylaunched

Transition toexternal hosting Empower AnytimeAnywhere

Blended learningmodels

InitialAd-hoc processes

PlannedClear objectivesfor elearning

DefinedDefined processesfor elearning

Managed

Ensuring the qualityof both elearningresources andlearning outcomes

OptimisingContinual

improvement

A general elearning maturity model

Implementing eLearning - The AGL experience

February 2012

AGL External

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Challenges

History

Perception

Engagement

Geography/Distance

Acquisitions Information security

Main drivers

Compliance

Distance

Implementing eLearning - The AGL experience

February 2012

AGL External

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What and how . . .

Relaunch with fresh new look and feel

Engage

Access to elearning

Secure gateway with single sign on

Implementing eLearning - The AGL experience

February 2012

AGL External

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Implementing eLearning - The AGL experience

February 2012

AGL External

Educational theory & elearning

A Critical Conversation aboutPerformance

Slides 8,9,10

Behaviourist, cognitivist, humanist,constructivist ???

Systems based design anddevelopment (e.g. ADDIE)

Context, relevance, experience

Quality learning supports acquisitionof knowledge and skills

Delivery method secondary

Constraints budget and resources

Accessibility

Simulate as closely as possible theideal learning strategy

Courtesy: G+T Human Resource Development

Real Training Right Now

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Key Elements for Success

Relevance

Implementing eLearning - The AGL experience

February 2012

AGL External

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Presentation Title

February 2008

AGL Internal

Whats next?

Whats next?

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Web mediatedlearning

communities

Whats next

Implementing eLearning - The AGL experience

February 2012

AGL External

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UniversalLearningDesign

Whats next

Accommodatelearning

differencesRepresentation

Expression

Engagement

Quality control

Implementing eLearning - The AGL experience

February 2012

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Maintain

Thebuzz

Executivesponsorship

IT

Implementing eLearning - The AGL experience

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Presentation Title

February 2008

AGL Internal

Whats next?

Questions?