jan - jun public 2017 service training guide€¦ · 6 7 professional development calendar jan -...

2017JAN - JUN PUBLIC

SERVICE TRAINING GUIDE

Institute of PublicAdministration Australia

WAExcellence in the Public Sector

www.wa.ipaa.org.au

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OUR SERVICESYour Professional Development and Training Specialist

We offer a range of services to our members, supporters and the broader public sector community including:

MembershipJoin as an Individual or Corporate member and show your dedication to building your career, knowledge and networks in the public service. There are four membership categories to choose from which include a number of exclusive benefits. See page 4.

TrainingWe offer over 45 facilitated face-to-face Public Service Training courses and are continually adding to this highly rated and relevant program. Courses are designed for all levels across the public service and various career stages. Members receive up to 25% off training and 20% off customised in-agency programs.

EventsThe Institute is recognised for its high quality, thought leadership events – from influential Ministers and Directors General to Young Professional and Executive lunches. Individual members receive up to 50% off events.

Event Administration ServiceSpecialising in the delivery of outstanding professional events, we can assist in planning, marketing and managing your next conference, information seminar, training session or awards presentation.

AwardsOur awards program has been developed to promote, recognise and reward excellence in the public service. The IPAA WA Achievement Awards recognise both individual and organisational achievement across the WA public service. Our W.S. Lonnie Awards recognise excellence and transparency in State government annual reports.

ResourcesMembers stay informed on a national level by receiving the quarterly publication, the ‘Australian Journal of Public Administration’ and have access to ‘The Mandarin’, a new publication showcasing and sharing the work of leaders at all levels within Australia’s public sector.

Subscribe to iNews today and be kept informed of new event and training opportunities, special offers and the latest research and thinking in public administration.

TABLE OF CONTENTS

ABOUT US & THIS PUBLICATION

The Western Australian Institute of Public Administration Australia (IPAA WA) established in 1945, is a not-for-profit, professional association which enables those with an interest in public administration and public sector reform to exchange ideas on trends, practices and innovations. Our mission is to advance excellence in the public sector.

As a strong membership organisation, we represent the interests of over one hundred thousand public sector professionals across Western Australia.

By promoting healthy governance and excellence across local, state and commonwealth governments, we attract members from the public, private and not-for-profit sectors who are passionate about contributing towards better outcomes for the public sector.

About Us............................... 2

Our Services......................... 3

Membership......................... 4

In-Agency Organisational Development Programs......

5

Professional Development Calendar............................... 6

Public Training..................... 8

Recommended Series......... 9

Index..................................... 10

Facilitators............................ 49

Terms and Conditions......... 51

Section Page

http://ipaa.us2.list-manage.com/subscribe?u=68eca8c79001386f3a2c75996&id=3f65b6caa9

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Our In-Agency Programs provide a flexible and cost effective way of delivering expert training solutions to groups in your organisation.

We provide professional and high-quality organisational development solutions for all of government. We can assist you in achieving your organisation’s strategic goals and objectives through developing the skills, behaviour and expertise that your organisation requires.

Through our large network of consultants and facilitators, we are sure you will find the right solution for your organisation. Any of the courses featured in this guide can be delivered for your organisation, at any location state-wide.

Customised ProgramsAll of our programs can be tailored to meet your organisation’s specific needs and outcomes. We work closely with you to develop the content to ensure that the messages align with those of your organisation.

If you would like an organisational development program that is not currently on offer in this guide, please feel free to talk to us about a solution for your organisation’s development needs. We can build a program just for you, ensuring your organisation’s specific outcomes are not only met, but exceeded.

Any of the following offerings can be incorporated into your solution:

• Action Learning Groups• Individual Coaching• Mentoring• Real Case Studies• Meeting facilitation• Guest Speakers• Internal Policies/Procedures• Professional Memberships

with IPAA WA• Consulting

Corporate MembersCurrent financial Corporate Members receive a 20% discount on any of the programs delivered in-agency.

Book six in-agency workshops at the same time and we can offer you a further 10% discount.

ContactFor a free quote or further enquiries, please contact Amy Bouckley, Manager, Organisational Development and Corporate Member Relationson (08) 9360 1400 or email [email protected].

IN-AGENCY ORGANISATIONAL DEVELOPMENT PROGRAMS

MEMBERSHIPThe Professional Association for the Public Service of Western AustraliaThe Institute of Public Administration Australia WA is the peak independent professional association for public sector professionals in WA across the state, federal, local, academic and not-for-profit sectors.

INDIVIDUAL MEMBERSHIPThe Institute has two levels of Individual Membership and members can join at any time and receive a full 12 months of membership.

Associate Members receive benefits including discounts on training and events, the opportunity to nominate for IPAA WA’s Achievement Awards and the ability to join special interests groups such as the Young Professional Advisory Committee (YPAC). Associate Members receive a PD Voucher to the value of $25 when joining.

Personal Members receive the benefits of Associate Members plus priority access to group Member Mentoring sessions and other member only events, discounted coaching services, a subscription to the Australian Journal of Public Administration and the right to nominate or vote for IPAA WA Council. Personal Members receive a PD Voucher to the value of $75 when joining.

CORPORATE MEMBERSHIP Save on professional development costs for your staff by becoming a Corporate Member. The membership period is per financial year from July to 30 June. Any organisation is able to join and fees are based on the total number of full time employees. Premier or Gold Members are organisations who demonstrate their support and commitment to government at all levels, and gain unprecedented exposure across the Institute’s entire learning and development program.

JOIN TODAY AND… Advance your thinking by participating in environments for dynamic debate.

Connect with people and ideas through networking opportunities, meet colleagues from all levels of government and establish links with academics and industry specialists.

Celebrate the public sector by showcasing best practice, nominating for award programs and promoting the public service as a fulfilling and challenging career.

Learn from members and partners through exposure to cutting edge ideas and practices, thought leadership seminars and training.

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CALENDAR JAN - JUN 2017PROFESSIONAL DEVELOPMENT Institute of PublicAdministration Australia

WA

APRIL MAY JUNE3

4

5

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7

10

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12

26

27

28

Hard Conversations: Effective Feedback in Performance Management

Writing With Style: The Power of Plain English

Writing Policy Documents

Honing Editing and Proofreading Skills for Government

Capturing Social Outcomes - The Most Signifi cant Change Technique

Getting the Application Right

Executive Writing Skills

Developing Resilience

Mental Health in the Workplace

Leadership: What Every New and Experienced Manager Needs to Know

Brushing Up On Your Grammar and Punctuation

2

3

4

8

9

10

12

15

16

18

23

25

29

31

Introduction to Policy Work

Grammar and Punctuation Essentials

Negotiating With Confi dence

Excellence in Annual Reporting

How to Develop Good Report Writing Skills

Financial Statements in the Public Sector

Infl uencing Without the Power Card

Writing Ministerial Letters & Briefi ngs

Getting Started in Project Management

Developing Good Communication Skills in the Workplace

Advanced Writing Skills

Policy Evaluation

Speed Reading

Building and Leading High Performance Teams

2

6

7

12

13

14

21

22

23

26

27

29



Coaching Style of Leadership


Writing Skills for Government


Introduction to Program Logic

Confl ict Management


Change Management for Team Leaders

Strategic Planning


PROFESSIONAL DEVELOPMENT CALENDAR JAN-JUN 2017JANUARY FEBRUARY MARCH

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30

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Strategic Planning


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9

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Policy Evaluation

2

7

8

9

13

14

16

17

20

22

24

28

29

Presenting to Infl uence and Persuade With Confi dence


Developing a Sound Business Case

Introduction to Monitoring and Evaluation

Speed Reading

Building a Culture of Accountability





Public Sector Finance and Budgeting in State Government



Dates correct at time of printing. To fi nd out more or to register go to www.wa.ipaa.org.au


WA

APRIL MAY JUNE3

4

5

6

7

10

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12

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27

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Capturing Social Outcomes - The Most Signifi cant Change Technique




Mental Health in the Workplace



2

3

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8

9

10

12

15

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18

23

25

29

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Policy Evaluation

Speed Reading


2

6

7

12

13

14

21

22

23

26

27

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Strategic Planning


PROFESSIONAL DEVELOPMENT CALENDAR JAN-JUN 2017JANUARY FEBRUARY MARCH

16

17

20

23

24

30

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Strategic Planning


2

6

7

8

9

10

13

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27

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Policy Evaluation

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7

8

9

13

14

16

17

20

22

24

28

29

Presenting to Infl uence and Persuade With Confi dence


Developing a Sound Business Case


Speed Reading









Dates correct at time of printing. To fi nd out more or to register go to www.wa.ipaa.org.au

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PUBLIC TRAINING RECOMMENDED SERIES

participants can share ideas and experiences in a professional learning environment.

This guide provides a basis to start planning your professional development for you or your staff. Courses fall into one of seven categories (see legend below), to help you easily find what you need.

Each course also maps to a range of career stages, including:

New Recruits/Graduates

Supervisors

Managers

Leaders

COURSE CATEGORIES

Business & Finance Leadership & Management

Communication Skills Monitoring & Evaluation

Government & Policy Project Management

Human Resources

Our Public Courses are designed to meet the training needs of the sector, and are delivered face-to-face, where

Several of our Public Service Training courses can work best when attended as a series:

Leadership & Management1. Leadership: What Every New and Experienced Manager Needs to Know 2. Hard Conversations: Effective Feedback in Performance Management3. Coaching Style of Leadership 4. Negotiating with Confidence5. Influencing Without the Power Card6. Building and Leading High Performance Teams7. Change Management for Team Leaders8. Strategic Planning

Government & Policy1. Introduction to Policy Work2. Writing Policy Documents 3. Policy Evaluation

Communication Skills1. Writing Skills for Government2. Writing Ministerial Letters and Briefings3. Advanced Writing Skills

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INDEX

Business & Finance

Financial Statements in the Public Sector................................ 25

Public Sector Finance and Budgeting in State Government... 42

Communication Skills

Advanced Writing Skills................ 12

Brushing Up On Your Grammar and Punctuation........................... 13

Developing a Sound Business Case.............................................. 20

Developing Good Communication Skills in the Workplace..................................... 21

Developing Resilience.................. 22

Excellence in Annual Reporting.... 23

Executive Writing Skills................ 24

Grammar and Punctuation Essentials.................................... 28Honing Editing and Proofreading Skills for Government.................................. 30

How to Develop Good Report Writing Skills.................................. 31

Negotiating With Confidence........ 38

Presenting to Influence and Persuade with Confidence........... 41

Speed Reading............................. 43

Writing Ministerial Letters and Briefings........................................ 45

Writing Skills for Government....... 47

Writing With Style: The Power of Plain English.................................

48

Government & Policy

Introduction to Policy Work.......... 34

Policy Evaluation.......................... 39

Policy in Practice.......................... 40

Writing Policy Documents............ 46

Human Resources

Getting The Application Right...... 27

Leadership & Management

Building a Culture of Accountability............................... 14

Building and Leading High Performance Teams.................... 15

Capturing Social Outcomes - The Most Significant Change Technique..................................... 16

Change Management for Team Leaders........................................ 17

Coaching Style of Leadership...... 18

Conflict Management................... 19

Hard Conversations: Effective Feedback in Performance Management................................ 29

Influencing Without the Power Card............................................. 32

Leadership: What Every New and Experienced Manager Needs to Know............................................. 36

Mental Health in the Workplace... 37

Strategic Planning........................ 44

Monitoring & Evaluation

Introduction to Monitoring and Evaluation.................................... 33

Introduction to Program Logic..... 35

Project Management

Getting Started in Project Management................................

26

Training LocationsOnce you have registered for a training course, your confirmation email will advise the location of the course within five (5) working days of the date of the course. Please note that courses are generally held in the Perth CBD.

IPAA WA would like to acknowledge the ongoing support of StatePlus for hosting many of IPAA WA’s public training courses.

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OverviewIn this workshop you’ll learn how to build on what you know to transform basic writingskills into expertise. You’ll get an advanced toolkit for clear and effective writing andgain confidence in taking a fresh approach. Before the session you are invited to submita sample of a current writing task—at the workshop you’ll get feedback and guidelinesfor reworking and editing it.

Course OutcomesAttendees will be able to:• write a first draft quickly and

confidently• rewrite and edit your work without

supervision• create documents that engage

readers• use reader-centred strategies in order

to communicate effectively in writing

Benefits to You• increased ability to work

independently• increased confidence in writing and

editing skills• increased productivity in all aspects

of writing and editing

Benefits to Your Organisation• reduce time that managers spend

editing and rewriting documents produced by their team

• create a shared understanding of what constitutes good writing

• project a consistently professional image through written material

Associated Courses• Writing With Style: The Power of Plain

English

Career Stage

To find out more or to register go to www.wa.ipaa.org.au

“It is an outstanding workshop in every way and I am so glad that I attended.”

“The professor had so much practical knowledge which really helped to embed the information to all.”

CLASS SIZE: 25

FACILITATOR/S Dr Alan Hancock

LENGTH Half Day

TIME 9:00am - 12:30pm

DATE 24 FEB, 23 MAY

COSTS

MEMBER $340

CORPORATE $375

NON-MEMBER $445

OverviewAlthough executive writing does not need to be contrived or complicated, it does need to be clear, concise and correct. Using good grammar and the appropriate punctuation is vital in our writing. This interactive, full-day workshop covers the basics of both grammar and punctuation in a manner that enables everyone participating to come away with a much better understanding and working knowledge of the essentials.

Course OutcomesAttendees will be able to:• self-edit their writing and identify and

correct grammar and punctuation errors

• become more self-assured in their employment of good grammar and correct punctuation, leading to less editing and rewriting by senior management

• write with clarity and precision, leading to quicker understanding and less re-reading by readers

Benefits to You• your grasp of good grammar and

punctuation is a transportable skill, available to you in everything you write

• your ability to write well and succinctly is improved

Benefits to Your Organisation• documents will be more succinct and

technically accurate, reflecting well on writers and their departments

• productivity is enhanced as the time spent by managers editing and correcting errors will be greatly reduced

Associated Courses• Honing Editing and Proofreading

Skills


“John Harman made what could have been a very dry, boring topic, extremely interesting and enjoyable.”

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

CLASS SIZE: 20

FACILITATOR/S John Harman

LENGTH One Day

TIME 9:00am - 4:30pm

DATE 28 APR, 6 JUN


Career Stage

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OverviewA performance culture is one in which individuals deliver on their promises. Similarly, they do not promise or undertake to do something unless they can achieve it to the desired standard within the specified timeframes. This workshop provides participants with an understanding of what is required to create a performance culture through clearly articulated work requests and being prepared to evaluate performance, provide meaningful feedback and importantly, hold individuals to account.

Course OutcomesAttendees will be able to:• understand the importance of

personal accountability and the consequences of a lack of accountability

• be able to recognise the symptoms of a culture devoid of accountability

• develop a set of strategies to establish accountability and hold team members to account.

Benefits to You• accepting personal accountability

builds your value to the organisation and increases your productivity

• accountability will help you to rise above challenges and direct influence on your surroundings

• driving accountability in your team will also lift their performance and reflect positively on your leadership

Benefits to Your Organisation• increased focus on results and delivery

of outcomes• less blame, denial, confusion

and other symptoms of a lack of accountability

• more action, ownership, responsibility, trust, freedom and productivity

Associated Courses• Leadership: What Every New and

Experienced Manager Needs to Know

Career Stage


CLASS SIZE: 20

FACILITATOR/S Alistair Box or Greg Bayne

LENGTH One Day


DATE 14 MAR

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

“The workshop gave me a broader and deeper understanding of the meaning of accountability, and how to create such a culture in an organisation.”


OverviewIn this current climate where we are required to do more with less, knowing how to maximise your team and individual team member’s potential is critical to organisational survival. This interactive workshop is targeted at managers and leaders who want to create a successful, high functioning team and get the most out of their people. If you are a manager who needs to do more with less, then this workshop is for you.

Course OutcomesAttendees will be able to:• gain personal insight around thinking

styles and personal purpose • understand personal response

to stress and one’s emotional intelligence

• feel confident in resolving conflict in a group setting and develop a high level of trust and loyalty

Benefits to You• increased individual self-awareness –

task-oriented approaches, values and preferred behaviours

• work through the stages of a team effectiveness model

Benefits to Your Organisation• increased awareness of task oriented

differences within the team • improved capability to resolve conflict

and issues within your team

Associated Courses• Conflict Management • Leadership: What Every New and

Experienced Manager Needs to Know

Career Stage


CLASS SIZE: 20

FACILITATOR/S Greg Bayne or Heather Bayne

LENGTH One Day


DATE 23 FEB, 31 MAY

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

“Allowed an opportunity to reflect on my current leadership style and make changes to better suit the needs of the team.”

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OverviewWhy is it that many change programs fail or don’t achieve the outcomes sought by the organisation? There are some important elements that need to be considered when managing or leading a change process. This interactive workshop has been developed to assist you to plan for a change process in your organisation.

Course OutcomesAttendees will be able to:• identify the key elements of a

successful change process• determine the readiness for change in

an organisation• determine the context of change and

organisational fit• plan for a change program/process • identify the monitoring required for a

change program • plan for engaging key stakeholders• state what is important to consider

when leading change

Benefits to You• develop a step-by-step change

process to suit your organisational context that considers all of the important elements of a change management process

• have the opportunity to work on and discuss your own change process

Benefits to Your Organisation• develop change management plans

that are aligned with organisational goals and strategies

• plan for managing risk during the change management process

Associated Courses• Influencing Without the Power Card

Career Stage


CLASS SIZE: 20

FACILITATOR/S Karen Schwenke

LENGTH One Day


DATE 22 FEB, 26 JUN

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

“I came away with a much greater understanding of the topic, along with new skills to deal with it in the workplace.”

Capturing Social Outcomes - The Most Significant Change Technique

OverviewWith the sector’s focus on outcomes we are often looking for qualitative tools which can tell the story of outcomes from a human perspective – what changes have we made? How important have these been in improving people’s lives? The Most Significant Change (MSC) technique is a participatory monitoring & evaluation technique ideally suited to providing qualitative information on project outcomes/program impact. MSC focuses both staff and stakeholders on impact rather than counting numbers and reporting on outputs/inputs.

Course OutcomesAttendees will be able to:• understand how MSC works• understand how MSC fits within

broader Monitoring and Evaluation efforts

• understand the benefits and weaknesses of MSC and when and where to use it

• be able to undertake the essential steps of MSC (story collection, selection and feedback)

Benefits to You• gain skills in narrative based interview

techniques used to capture outcomes • gain an innovative and flexible

approach in capturing qualitative data and reporting on outcomes

• adds value to your existing output based reporting

Benefits to Your Organisation• gain rich qualitative data on outcomes

to complement quantitative data - particularly useful for programs with a social change focus

• supports organisational culture change to focus on achievement of outcomes

• provides powerful good news stories for reporting /PR

Career Stage


CLASS SIZE: 20

FACILITATOR/S Theo Nabben

LENGTH One Day


DATE 07 APR

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

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OverviewLearn how to apply two different coaching approaches to gain commitment and draw out the best from the team you manage or lead. This workshop is a facilitated process whereby the participants are actively involved throughout the session with a significant focus on practical application of the skills.

Course OutcomesAttendees will be able to:• understand the benefits of using a

coaching style of leadership• know when to use this style• understand and be able to use two

different coaching approaches

Benefits to You• learn how to develop team members

to become motivated and committed to their work

• improve your communication and relationships with your team members

Benefits to Your Organisation• enhanced leadership skills• enhanced motivation and

commitment from team members

Associated Courses• Hard Conversations: Effective

Feedback in Performance Management

• Building and Leading High Performance Teams

Career Stage


CLASS SIZE: 20

FACILITATOR/S Alistair Box or Kath Polglase

LENGTH One Day


DATE 29 MAR, 07 JUN

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

“Great facilitator – knowledge and experience was evident.”

“Highly relevant - good mix of theoretical and practical.”

Conflict Management

OverviewConflict can be beneficial to organisations as it challenges the status quo and allows people to question why and how things are achieved. This can lead to both personal and professional growth. Resolving conflict effectively is an essential skill for all leaders and managers – it can be the difference between a positive or negative outcome. This workshop will explore various conflict resolution strategies and look at what personal skills are necessary to develop effective conflict resolution techniques.

Course OutcomesAttendees will be able to:• become better equipped to manage

conflict in the workplace • have a toolbox of strategies for

conflict management, developing team capability, and team effectiveness

• understand emotional intelligence – particularly self-awareness and self-management

• use cognitive and behavioural defusing strategies

Benefits to You• be equipped with the knowledge

and skills to effectively maximise the performance of your team members

• develop an understanding of strategies for effective conflict management

Benefits to Your Organisation• manage conflict within the team and

work better with tension• develop the strengths of your team

and improve the organisational culture

Associated Courses• Coaching Style of Leadership • Change Management for Team

Leaders

Career Stage


CLASS SIZE: 20

FACILITATOR/S Alistair Box or Kath Polglase

LENGTH One Day


DATE 20 JAN, 22 JUN

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

“This course provided tools that were useful and practical. Discussions were fluid, and it wasn’t structured to the point that our own reasons for being there didn’t have the time to be discussed.”

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OverviewThis half-day course focuses on how staff may improve their communications skills at work. Though some attention is given to good communication through writing, the primary focus is on enhancing personal, face-to-face and telephone communication skills. Much emphasis is given to improving listening skills, which, when deployed, enable people at work to build positive interactions with others.

Course OutcomesAttendees will be able to:• develop more effective

communication skills• build their interpersonal skills• be aware of their own default

communication style as well as that of others

• engage in more focused communication

• match their required communication style to the situation

• be assertive rather than passive or aggressive

• possess a greater ability to handle difficult situations

Benefits to You• understand your own default

communication style, as well as those of the people you work with

• know how to adapt your communication style to suit the occasion

• improve your listening skills• develop the ability to listen for what

isn’t being said• improve your questioning skills

Benefits to Your Organisation• save time, money and frustration

that comes from poor inter-personal communications within and between departments

• reduce inter-personal issues between staff and reduce the need for arbitration and counselling by managers

Career Stage


CLASS SIZE: 20


LENGTH Half Day

TIME 9:00am - 12:30pm

DATE 21 FEB, 18 MAY

COSTS

MEMBER $340

CORPORATE $375

NON-MEMBER $445

“The facilitator John Harman was a pleasure to learn from.”

“I valued learning about four main styles of communication and how to communicate/approach those types.”

Developing Good Communication Skills in the Workplace Developing a Sound Business Case

OverviewThis practical, highly interactive course is designed to assist you with targeting your business case to its intended audience with appropriate information, structure and format. The session will help you build a cohesive case with information and structure. The course will provide you with the opportunity of working through a real life example, to assist you in understanding how the process can be applied to your own situation.

Course OutcomesAttendees will be able to:• identify stakeholders and their needs• align business cases with strategic

needs• develop a robust options analysis• state the elements required for a

cohesive and persuasive argument for the business case

Benefits to You• understand how to build a cohesive

case with an appropriate level of justification and supporting data

• target your business case to its intended audience with appropriate information, structure and format

Benefits to Your Organisation• development of a customised

Business Case outline which is designed to suit your organisational context

• review of why Business Cases generally fail and how to target the right level of detail

• a strong focus on risk and stakeholder management

Associated Courses• Writing Skills for Government

Career Stage


CLASS SIZE: 20


LENGTH One Day


DATE 08 MAR

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

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OverviewAre you feeling overwhelmed, overworked or overtired, or are noticing these things within your team members? Then this course is for you. Designed as an interactive workshop to help you successfully manage the demands of the current workplace more effectively.

Course OutcomesAttendees will be able to:• understand why we need new

strategies for managing stress in the modern workplace

• understand the impact of stress on productivity, creativity, health and well-being, and workplace culture

• understand the value/importance of managing stress both personally and professionally

• learn strategies that address physiology, decision making, and prioritising, as well as the management of energy, emotions and time to achieve the right balance

Benefits to You• reduce your stress • improve your productivity, health and

well-being• understand how to manage your own

stress and stress in the workplace

Benefits to Your Organisation• increase productivity and creativity• increase health and well-being• improve the workplace culture

Associated Courses• Hard Conversations: Effective


• Mental Health in the Workplace

Career Stage


CLASS SIZE: 20

FACILITATOR/S Heather Bayne or Kath Polglase

LENGTH Half Day

TIME 9:00am - 12:30pm

DATE 17 JAN, 12 APR

COSTS

MEMBER $340

CORPORATE $375

NON-MEMBER $445

“Learning the strategies to deal with a constantly changing work environment were the most useful components of this workshop.”


OverviewSubmitting an annual report to parliament, shareholders or stakeholders is a yearly obligation. The report is a complex document and necessarily involves input from several areas of an organisation. Most often, its development and completion are onerous, thankless and stressful tasks that few enjoy. However, this need not be the case. If a few basic principles and some planning are applied, producing annual reports can be a straightforward and creditable accounting of an organisation’s performance.

Course OutcomesAttendees will be able to:• identify and interpret standard

requirements (e.g. PSC Guidelines)• understand best practice

principles for annual reporting (e.g. accountability, accessibility and availability)

• create a noteworthy report by fulfilling requirements and applying key principles

• complete the annual reporting cycle with a smile, rather than a frown!

Benefits to You• greater confidence in taking on

annual reporting projects• more enjoyable experience working

on annual reports

Benefits to Your Organisation• introduction of best practice into their

annual reporting of performance• more effective annual reporting

Career Stage


CLASS SIZE: 20

FACILITATOR/S Dr Jim Rhoads

LENGTH Half Day

TIME 9:00am - 12:30pm

DATE 14 FEB, 17 MAR, 08 MAY

COSTS

MEMBER $340

CORPORATE $375

NON-MEMBER $445

“I am now more ready than ever to tackle this year’s annual report!”

http://www.wa.ipaa.org.au/courses/2013-2014/Developing_Resilience.aspx

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OverviewWe all appreciate the importance of good writing, however many of us find it difficult and write in a style that both mystifies the reader and muddies the message. What we write creates a permanent record; how we write it represents and defines us and our organisation, reflecting how clearly we think; how simply, informatively and persuasively we transmit our message. In this informal yet intensive one-day workshop, you will learn how to write simply and achieve clarity, impact and influence.

Course OutcomesAttendees will be able to:• write shorter, clearer more precise

reports, policy documents, manuals, memos, emails

• prepare and order and then write any piece of writing that transmits information or seeks to persuade with powerful and informative sentences

• edit out unnecessary words and phrases to achieve greater clarity and impact in their writing

• target their writing to specific readerships

• know how to structure, revise and rewrite quickly and competently

Benefits to You• write less but be understood more• create more influential arguments

Benefits to Your Organisation• save senior executives’ time by

reducing the editing and rewriting of policy documents and ministerial briefings

• well-written, succinct and grammatical communications reflect well on departments and the organisation


Skills for Government• Writing With Style: The Power of Plain

English

Career Stage


CLASS SIZE: 20


LENGTH One Day


DATE 31 JAN, 11 APR, 23 JUN

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

“A very interactive course with a great facilitator. The training material is very useful to look up information after the course.”


OverviewThis half-day interactive workshop will equip you with the necessary skills to read and understand financial statements prepared by an agency in the public sector. It is essential that government officers have a working knowledge of this fundamental subject. The concepts of accrual and cash based accounting will be covered, together with a variety of statements such as income statements, balance sheets and cash flows.

Course OutcomesAttendees will be able to:• explain the meaning of assets,

liabilities, equity, income, revenues and expenses

• distinguish between accrual and cash based accounting and appreciate the use of accrual accounting for measuring an entity’s performance

• appreciate the content and purpose of the balance sheet, statement of comprehensive income and statement of cash flows

• demonstrate a working knowledge of financial statements prepared for an agency in the public sector

Benefits to You• be able to talk with more confidence

about financial reporting • perform basic analysis of financial

statements • have more confidence when reading

a set of financial statements

Benefits to Your Organisation• understand the importance of

financial reporting for the agency • communicate better with accounting

staff in the agency

Associated Courses• Public Sector Finance and Budgeting

in State Government• Writing an Effective Business Case

Career Stage

CLASS SIZE: 20

FACILITATOR/S Professor Phil Hancock

LENGTH Half Day

TIME 9:00am - 12:30pm

DATE 10 MAY

COSTS

MEMBER $340

CORPORATE $375

NON-MEMBER $445


“The introduction to some of the accounting terminology and practices was really good for beginners. The other useful aspect was the analysis of the last financial statements - we were able to get some real experience analysing government financial statements.”

26 27


OverviewThis one-day course is designed to introduce basic project management principles, tools, and techniques to give structure and confidence to general business as well as your projects. This introductory session is for anyone who is new to project management, whether they seek to add rigour to ad hoc projects and business initiatives, or consolidate informal skills.

Course OutcomesAttendees will be able to:• follow a basic project process• break down project tasks• better understand and identify risks,

issues and benefits• identify key stakeholders and ways to

engage with them• navigate the weird and wonderful

language of project management• confidently identify and progress next

steps for their projects

Benefits to You• be confident in defining and

managing your project or business initiative

• take-away course notes and a toolkit to use in the workplace

• develop an action plan for the next steps in one of your current projects/initiatives

Benefits to Your Organisation• improved confidence in empowering

staff to address business/customer needs

• enhanced ability to deliver the promised outputs and benefits of a project or business initiative

• in time, create meaningful and lasting organisational change


Career Stage


CLASS SIZE: 20

FACILITATOR/S Hannah van Didden

LENGTH One Day


DATE 08 FEB, 16 MAY

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

“This course covered the life cycle of a project which is complex, but Hannah was able to do it all in one day. Impressive!”

“A very well structured day session. Excellent resources and superb knowledge of subject by facilitator.”

Getting The Application Right

OverviewGain insights into the skills and qualities public sector agencies are looking for in employees. Discover how individual personal abilities measure up against the capability framework, identify the challenges in marketing yourself for career opportunities and learn new ways to confidently approach the job selection process.

Course OutcomesAttendees will be able to:• better understand government

selection processes • develop their research abilities in

relation to selection processes• know how to use the latest tools

and selection techniques to improve application and interview preparation

• undertake effective interview preparation

• maximise the use of post interview feedback for future advantage

Benefits to You• use the capability framework as a

career planning tool• demonstrating self-awareness

through matching skills and behaviours required to specific individual job requirements

Benefits to Your Organisation• sharp and focussed recruitment

practices to maximise your applicant pool

• achieving the ‘best fit’• embedding core attraction and

recruitment factors in your workplace

Career Stage


CLASS SIZE: 20

FACILITATOR/S Susan Kurtjak

LENGTH Half Day


DATE 24 JAN, 10 APR

COSTS

MEMBER $340

CORPORATE $375

NON-MEMBER $445

28 29


OverviewWhat are the principles that underlie clear and effective written English? It doesn’t matter how good your ideas are if your writing skills are not up to the task. This half-day interactive course shows you how to apply the basic rules of grammar and punctuation to improve your writing. The notes for the course include summary sheets that you can use at work and simple approaches to checking your written work.

Course OutcomesAttendees will be able to:• identify and correct common errors of

grammar and punctuation• apply the ground rules of sentence

structure and syntax• write with clarity and precision• edit documents for grammatical

correctness

Benefits to You• increased ability to work

independently• increased confidence in writing and

editing skills• increased productivity in all aspects

of writing and editing

Benefits to Your Organisation• reduce time that managers spend

editing and rewriting documents• create a shared understanding of

what constitutes good writing• project a consistently professional

image through written material

Associated Courses• Writing With Style: The Power of Plain

English

Career Stage


CLASS SIZE: 20


LENGTH Half Day

TIME 9:00am - 12:30pm

DATE 07 FEB, 22 MAR, 03 MAY

COSTS

MEMBER $340

CORPORATE $375

NON-MEMBER $445

“Dr Alan was very engaging and knowledgeable.”

“The speaker was great and I gained a lot more knowledge on punctuation and grammar.”


OverviewLearn how to give effective feedback. Gain a comprehensive understanding of maximising the performance of individual staff members with a specific focus on performance feedback conversations. Participants will come away with strategies and practical tools to implement straight away into the workplace. This workshop is not a how-to for performance management reviews. It is about the ongoing feedback conversations you will have with your staff throughout the year.

Course OutcomesAttendees will be able to:• have a different and more empathetic

view of the ‘poor performer’ i.e. understand why they are performing poorly

• have a toolbox of tools and strategies to get higher performance from team members

• be capable of having effective and constructive difficult conversations

Benefits to You• equip yourself with a framework for

understanding how to approach, plan and implement the performance conversations

• feel more confident in conducting constructive feedback and performance conversations with your staff

Benefits to Your Organisation• better productivity by being able to

setup action plans for team members based on development opportunities

Associated Courses• Building and Leading High

Performance Teams • Coaching Style of Leadership

Career Stage


“The content and presentation were exceptional. It usefully combined the why with the how to and was incredibly useful.”

CLASS SIZE: 20

FACILITATOR/S Alistair Box or Heather Bayne

LENGTH One Day


DATE 16 FEB, 03 APR

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

30 31

“This was the most invigorating and practical workshop I have been on in a long time!”

“This course was professionally run by an experienced language practitioner (editor), who had a lot to share with the group.


OverviewThis course is suitable for all those in the public sector who either experience difficulty in editing their own material or who need help in re-writing or editing reports, briefings and submissions written by other people. The course focuses on the editing techniques that will improve documents by making them more professional, factual and persuasive. It will also help those attending to identify and correct common writing and editing errors and to improve their overall grammar and punctuation skills.

Course OutcomesAttendees will be able to:• know how to make their own writing

and the writing of other’s more professional, factual and persuasive

• know what constitutes a well-written report, briefing or submission, and how to make it fit for purpose

• understand and have a good working knowledge of the editing process

• have a better understanding of the principles of modern grammar and punctuation

• write more clearly and concisely and to re-write more effectively

Benefits to You• more confidence in your ability to edit

your own and other people’s writing• your writing will be substantially

improved• may enjoy an enhanced reputation in

your organisation as a good editor

Benefits to Your Organisation• more confidence in your staff to

produce professional, well-written, error free documents

• spend less time substantially re-writing and editing documents submitted to you

Associated Courses• Brushing Up On Your Grammar and

Punctuation

Career Stage


CLASS SIZE: 20


LENGTH Half Day

TIME 9:00am - 12:30pm

DATE 02 FEB, 06 APR, 14 JUN

COSTS

MEMBER $340

CORPORATE $375

NON-MEMBER $445


OverviewThis course will assist all public servants in the essential skills of report writing. It is designed as an introduction to those new to report writing, as well as a refresher for those who are seeking to improve their report writing skills. The course aims to provide you with the knowledge and skills to become an excellent report writer.

Course OutcomesAttendees will be able to:• produce reports that are succinct,

to-the-point and crystal clear• gather and organise information

effectively• structure information that makes it

easy for readers to understand and act on

• present complex information and issues in the simplest manner possible

• make conclusions that are supported by the report’s evidence

• produce appropriate and practical executive summaries

• have more confidence in their ability to write good reports

Benefits to You• know how to write complex

information in a clear, concise way and have more confidence in your ability to write excellent reports

• know how to write reports that are valued in your organisation

• an enhanced reputation as a person who can produce excellent reports

Benefits to Your Organisation• have more confidence in your people

to produce professional reports• spend less time trying to understand

the reports submitted to you• have more confidence in the

accuracy of reports


Skills for Government

Career Stage


CLASS SIZE: 20


LENGTH Half Day

TIME 9:00am - 12:30pm

DATE 28 MAR, 09 MAY

COSTS

MEMBER $340

CORPORATE $375

NON-MEMBER $445

“It helped provide additional context on what a report is, how to prepare one, and how it should be written.”

32 33

Influencing Without the Power Card

OverviewIn many organisations the need for effective influence is increasing, particularly in organisations that use a matrix structure or organisations where staff need to influence across divisions/areas and across levels. This workshop provides an insight into a model of influence with practical tools and strategies for more effective influence, and in particular influence without the use of power and authority.

Course OutcomesAttendees will be able to:• have a significantly increased

understanding of personal communication and decision making styles

• communicate the ‘why’ for any action or task and explain the context for organisational goals and decisions

• understand brain preferences and be able to communicate more effectively with others

• be confident in having a two-way conversation

• utilise skills learnt to keep employees engaged and motivated

Benefits to You• gain insight into how you think,

behave and influence those around you

• understand how to communicate more effectively, with particular focus on why, how, who and then what

Benefits to Your Organisation• use story-telling in a dynamic manner

in the workplace to inspire and lead people effectively

• develop individual action plans based on the individual gaps



Career Stage


CLASS SIZE: 20

FACILITATOR/S Greg Bayne or Alistair Box

LENGTH One Day


DATE 20 MAR, 12 MAY

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

“Really good course - probably one of the best I have attended in recent times.”

“This course should be compulsory for the public service.”


OverviewMany people fear evaluation because they think it’s all about being judged. But when done well evaluation provides useful feedback to aid in decision-making and improves projects, ultimately leading to positive social change. This workshop is designedto de-mystify the evaluation process. Participants will be equipped to develop the right evaluation strategy to suit an organisations program needs, within budget and to satisfy information and reporting needs.

Course OutcomesAttendees will be able to:• understand the key monitoring and

evaluation concepts • understand the steps in monitoring

and evaluation planning • develop an understanding of

engagement with stakeholders• understand how to interpret and

present findings• better understand the ethics to

consider in evaluation

Benefits to You• understand key monitoring and

evaluation concepts and terminology including how monitoring and evaluation fits with the program cycle

• understand the role of key evaluation questions

• understand what is included in a monitoring and evaluation plan

Benefits to Your Organisation• understand how monitoring and

evaluation contributes to continuous improvement

• understand how program logic is used to clarify outputs and outcomes

Associated Courses• Introduction to Program Logic

Career Stage


CLASS SIZE: 20

FACILITATOR/S Carina Calzoni

LENGTH One Day


DATE 09 MAR

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

“The facilitators ability to apply the theory being discussed into real world examples and the many opportunities to discuss and share ideas and experiences, was the best part of this course.”

This workshop is offered in partnership with the Australasian Evaluation Society (AES). AES members please register through the AES’ website.

34 35


OverviewThis is an essential course for people who aspire to policy work, and is the first module of the Institute’s highly regarded suite of policy skills courses developed for public sector participants. You will gain a greater understanding of the policy making process and the phases in policy development, implementation and evaluation. During the course you will analyse a number of case studies relevant to practical policy work. If you are new to policy and want to gain an idea of what policy work involves, this course is for you.

Course OutcomesAttendees will be able to:• understand the theory underpinning

public policy work and the practical realities of working in a policy role

• appreciate the policy development cycle

• understand the hallmarks of policy success

• become familiar with the processes of policy consultation

Benefits to You• understand the context in which

government policy is developed• know what skills and attributes are

required for policy work• understand what senior decision-

makers are looking for in policy proposals

Benefits to Your Organisation• staff will have a better idea of when

policy is needed• staff will understand what is required

for effective policy implementation

Associated Courses• Policy Evaluation • Writing Policy Documents

Career Stage


CLASS SIZE: 20

FACILITATOR/S Jan Saggers

LENGTH One Day


DATE 16 JAN, 07 MAR, 02 MAY

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

“Facilitator was excellent. She was very knowledgeable, yet relaxed and had a passion for the topic that was contagious!”


OverviewProgram logic is a simplified model of expected cause-and-effect relationships between activities, immediate changes, intermediate outcomes and final outcomes. This workshop introduces the program logic concept and lays out a step by step process for creating a logic model. The workshop concludes with an overview of how this logic model can be used for program design and to be the spine of a monitoring, evaluation, reporting and improvement framework.

Course OutcomesAttendees will be able to:• have the confidence and ability to

develop a simple program logic model

• understand how program logic can be used for planning and for monitoring and evaluation

Benefits to You• understand the uses of program logic

and the key concepts• be able to build a simple program

logic model for your project• know how program logic is useful

for project planning, monitoring and evaluation

Benefits to Your Organisation• projects will be outcome focused• provides the organisation with a

framework for evaluating the impact and effectiveness of projects

• KPI and organisational performance monitoring frameworks can be better aligned to projects achievements

Associated Courses• Introduction to Monitoring and

Evaluation

Career Stage


CLASS SIZE: 20

FACILITATOR/S Carina Calzoni

LENGTH One Day


DATE 06 FEB; 21 JUN

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

This workshop is offered in partnership with the Australasian Evaluation Society (AES). AES members please register through the AES’ website.

36 37

OverviewThis workshop provides a comprehensive overview of the strategies necessary for leading a team successfully. Participants will be provided with a framework that will assist with increasing their understanding of how and when to apply different leadership styles. This workshop is of particular relevance to those new to management roles but also to anyone who needs to lead people to meet performance goals, change or significant challenges.

Course OutcomesAttendees will be able to:• have a comprehensive understanding

of strategies for leading a team successfully

• understand the framework on how and when to apply different leadership styles

• come away with strategies and practical tools to implement straight away into the workplace

Benefits to You• explore what makes a great leader• understand various leadership styles• learn strategies for maximising

performance

Benefits to Your Organisation• immediately be able to apply tools

learnt on the course in day-to-day leadership

• be able to lead people to meet performance goals, change or significant challenges


Performance Teams • Hard Conversations: Effective


Career Stage


CLASS SIZE: 20

FACILITATOR/S Greg Bayne or Alistair Box

LENGTH One Day



COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

“This course has given me the tools and information to identify the key elements of what it is to be a leader and how we now need to handle our roles of being leaders on a day to day basis.”

Leadership: What Every New and Experienced Manager Needs to Know Mental Health in the Workplace

OverviewA brief introduction to common (and not so common) mental health conditions which might present in the workplace. Participants will develop an understanding of signs and symptoms of mental health conditions, and learn strategies for managing people with these conditions. Community resources will also be discussed. This workshop is designed for team leaders and managers to develop skills and confidence in understanding and managing mental health conditions.

Course OutcomesAttendees will be able to:• understand the behavioural,

emotional, physical and cognitive components of depression, anxiety disorders, substance use disorders and psychotic disorders

• understand personality disorders and implications for the workplace

• have confidence in dealing with individuals with mental health conditions

• understand issues for managers in relation to workers compensation and stress claims

Benefits to You• increase your confidence in talking

about, and dealing with mental health issues

• understand your obligations around dealing with mental health conditions in the workplace

Benefits to Your Organisation• develop open communication in the

workplace about mental health issues• intervene early and support people in

seeking treatment if required• comply with Workers Compensation

requirements



Career Stage


CLASS SIZE: 20

FACILITATOR/S Heather Bayne or Kath Polglase

LENGTH Half Day

TIME 9:00am - 12:30pm

DATE 26 APR

COSTS

MEMBER $340

CORPORATE $375

NON-MEMBER $445

“Content rich, relevant content and excellent presenter.”

“Was a very worthwhile course, the facilitator adapted well to the audience & delivered to expectations.”

38 39

Negotiating With Confidence

CLASS SIZE: 20


LENGTH One Day


DATE 27 FEB, 04 MAY

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

OverviewEffective negotiation with colleagues, managers or key stakeholders can be one of the biggest communication challenges in the workplace. Competing or even opposing priorities can create significant tension and breakdown in negotiation situations. During this one day interactive program you will be reviewing your own negotiation skills and planning for a negotiation using a formal process. You will also assess our own personal style and how this impacts on your negotiation approach and outcomes. This course is suitable for people with little formal negotiation training.

Course OutcomesAttendees will be able to:• state types of negotiation approaches

and chose an appropriate manner to suit the circumstance

• identify the types of negotiation scenarios and situations that create discomfort

• identify helpful thinking and behaviours to employ during negotiation

• develop a comprehensive negotiation plan

• practice negotiation skills in a safe environment

Benefits to You• leave the session with a plan for an

actual negotiation• identify your current negotiation skills

and approach• identify how your personal style

impacts on your negotiation approach

Benefits to Your Organisation• structured and planned negotiation

approach and strategy• the ability to consider the needs of all

parties in the negotiation• choose the appropriate approach

and behaviours to for each negotiation opportunity

Associated Courses• Influencing Without the Power Card• Developing Good Communication

Skills in the Workplace

Career Stage

Policy Evaluation

OverviewGovernment and stakeholders are increasingly requiring public sector agencies to evaluate their policies, strategies and new initiatives. This comprehensive and practical one-day course will assist you to build in evaluation at the start of the policy development cycle, and plan a high quality evaluation study.

Course OutcomesAttendees will be able to:• be aware of contemporary

approaches to policy evaluation• identify the key steps in planning an

evaluation of a policy or strategy• develop key questions for an

evaluation brief• have practised the skills to write an

evaluation brief• take-away practical tools and

templates that are helpful in producing high quality evaluation

Benefits to You• understand the multiple uses of

evaluation in policy work• understand how to make evaluation

studies more powerful influences in policy development and review

Benefits to Your Organisation• develop a strategic approach to

policy evaluation• resources for evaluation studies may

be allocated more efficiently and effectively

Associated Courses• Introduction to Policy Work • Writing Policy Documents

Career Stage


CLASS SIZE: 20

FACILITATOR/S Professor Rick Cummings

LENGTH One Day


DATE 28 FEB, 25 MAY

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

“It was nice to have practical examples to work through and getting the views of the group.”

“The hands on activities with real transferable applications was the most useful components of this workshop.”

40 41

Policy in Practice Six Day Program held over three months

OverviewPolicy in Practice delivers the essential toolkit for tomorrow’s public sector. This intensive six day program is designed to equip participants with the knowledge and skills to make a major contribution to policy development and policy / program implementation. Nous Group and IPAA WA have partnered to deliver a program that will add new tools to your toolkit, sharpen your existing skills, and unleash your policy leadership potential.

Course OutcomesAttendees will be able to:• Build mastery, not just understanding: The program is designed to stretch

participants and provide them with the tools to lead and deliver fundamental changes to policy in the increasingly complex and uncertain environments of contemporary government.

• Establish lasting networks: The program provides a platform to facilitate networking across agency silos and as such build long-lasting networks and relationships.

• Gain a greater understanding of WA government: Course content will be developed in conjunction with WA government agencies to ensure that the material and case studies are authentic and transferable to participants’ day to day work.

Course DatesPolicy in Practice is an intensive program delivered across six full days over a three month period. Due to the intensive nature of the program, this course is only scheduled into our Public Service Training program once per year. Find out more by visiting: http://www.wa.ipaa.org.au/Policy-in-Practice.aspx

Career Stage


CLASS SIZE: 20

FACILITATOR/S Nous Group

LENGTH Six Full Days


DATES06 APR, 07 APR, 04 MAY, 05 MAY, 26 MAY & 09 JUN

COSTS

MEMBER $4,290

CORPORATE $4,510

NON-MEMBER $4,950

Facilitated By

“The structure of the course provided unparalleled access to people in the know, from senior public servants leading successful policy to CEOs who see the opportunities across the sector for the future. The contemporary learning approach of the course and connecting with other public sector policy practitioners made this an invaluable and challenging learning opportunity.”

Presenting to Influence and Persuade With Confidence

OverviewMost presentations are made in-house to small groups of colleagues. They are an opportunity to persuade people to your point of view; a unique chance to influence your audience. But without the requisite skills – without the knowledge of how to structure the presentation, of how to overcome your nervousness and of how to make your presentation more effective using rhetorical techniques and, at certain points, the precise words – that chance could be lost.

Course OutcomesAttendees will be able to:• plan, prepare and deliver a logical

and memorably persuasive presentation

• learn how to influence an audience, leading it to a logical conclusion

• overcome the natural fear that many presenters experience

• become adept at finding the right words and phrases to persuade the listener

• achieve a higher level of self confidence through knowing how to prepare mentally, physically and emotionally

Benefits to You• build your confidence and self-

esteem in presenting to a group• learn how to persuade through the

power of the spoken word• learn the logical sequences of

planning a persuasive presentation

Benefits to Your Organisation• good public speakers reflect well on

the credibility of the organisation and give the organisation an edge

• logical and memorable presentations can persuade the audience to view the organisation favourably and act positively on its behalf


Career Stage


CLASS SIZE: 20


LENGTH One Day


DATE 02 MAR

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

“John is a seasoned professional and engaged the group with just the right level of lecturing/interaction. I was engaged the WHOLE day, which is a huge compliment, given I usually fade after the lunch break.”

42 43


“The presenter had excellent knowledge of the subject matter & her delivery was very engaging.”

“Facilitator was amazing - had so much knowledge and made the information easy to understand.”

CLASS SIZE: 20

FACILITATOR/S Kylie Coulson

LENGTH Half Day Extended


DATE 24 MAR

COSTS

MEMBER $375

CORPORATE $395

NON-MEMBER $485

OverviewThis workshop will show you how financial resources are managed in accordance with the principles and requirements of legislation and policy governing the public sector. You will be encouraged to reflect upon issues or problems you have confronted in dealing with the preparation or review of material for the budget in your agency. This course is intended for officers with no accounting or finance qualifications, who may be involved in research or policy roles, as project officers, in middle management positions, or in specialist occupations such as planners.

Course OutcomesAttendees will be able to:• understand the roles and

responsibilities of Parliament, Cabinet, Ministers, Treasury, government agencies and the Auditor General in relation to the budget process, and how these roles are discharged

• understand fiscal targets, and why budgets and forward estimates at individual agency level are formulated in the context of the Government’s financial strategy

• understand the key processes and timeframes in the budget cycle

• understand the role of staff within agencies in preparing material for the budget process, and the main formats in which it is prepared

• locate both whole-of-government and agency specific information in budget documents

Benefits to You• appreciate the complexity of whole-

of-government finances, and how the different parts interconnect

• nderstand internal agency budget-related processes and how they contribute to the State Budget.

• locate and interpret information in budget papers and related documents.

Benefits to Your Organisation• understand whole-of-government

finances, and the contribution of your agency

• knowledge of processes required to develop, submit, prioritise and approve different aspects of the agency’s, and ultimately the State’s budget.

Associated Courses• Financial Statements in the Public

Sector

Career Stage

Speed Reading

OverviewMost senior managers and executives, as well as many members of staff, spend at least 30% of their time reading, usually at a speed of around 250 words a minute – which is our average reading speed. If they could double this reading rate their overall productivity would improve by more than 15%. This represents a substantial saving in time and costs. After a few hours training in this fast-paced, practical workshop, participants will know how they may increase their reading speed to double its previous level, while, with practice, also increasing their comprehension and retention levels.

Course OutcomesAttendees will be able to:• improve their comprehension and

retention levels with practice • employ a variety of strategies to

overcome poor reading habits• apply visual pacing to eliminate

regression and boost reading speed• know how to reduce fixating on one

word at a time• know how to vary their reading

speed, depending on the level of difficulty of the material

• learn how to scope material to obtain an overview of contents and to access specific information

• apply speed reading to copy on a computer screen

Benefits to You• increase your reading speed • increase your confidence in your

reading ability • improve your ability to retain key

information Benefits to Your Organisation• those members of staff who are

trained in speed reading may increase their productivity

Career Stage


CLASS SIZE: 20


LENGTH Half Day

TIME 9:00am - 12:30pm

DATE 13 MAR, 29 MAY

COSTS

MEMBER $340

CORPORATE $375

NON-MEMBER $445

“I was a bit sceptical that the session would be able to deliver what it promised, so I was delighted to discover that it did!”

“Impressed with the achievement made in just half a day.”


44 45

Strategic Planning

OverviewLearn about the TLC Solutions Strategic Planning tool and process. A simple but effective tool that includes current and future state, critical focus items and strategy development. This is an interactive workshop where you will gain the knowledge and practical skills to conduct a strategic planning process.

Course OutcomesAttendees will be able to:• understand how to conduct a

strategic planning process• understand what the essential criteria

are that need to be addressed• identify and prioritise strategic issues• determine a strategy for key issues• better understand how to develop

skills and resources to deal with the future

Benefits to You• clarify the ‘how’ of the strategic

planning session• learn how to identify and prioritise

strategic issues • be able to determine a strategy for a

chosen number of key issues

Benefits to Your Organisation• understand how your agency

works and how strategically and operationally that affects desired outcomes

• understand capabilities of self and business, and practical implementation


Career Stage


“I learnt more than what I expected to learn about strategic planning, and the workshop setup was effective as all participants were able to share amongst the group, ask questions and seek input.”

CLASS SIZE: 20

FACILITATOR/S Greg Bayne or Heather Bayne

LENGTH One Day


DATE 30 JAN, 27 JUN

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

Writing Ministerial Letters and Briefings

OverviewThis one day course is for middle-level public sector employees who do not have extensive writing experience in writing ministerial letters and briefings. The course will provide participants with a sound understanding of the role, purposes and types of ministerial letters and briefings they will be asked to write. Participants will receive detailed instruction on the knowledge, techniques and skills required to produce quality writing which meets the needs of their agencies and Ministers.

Course OutcomesAttendees will be able to:• understand the purposes, importance

and types of Ministerial letters and briefings and the differences between them

• know the characteristics of well written Ministerial letters and briefings which meet the needs of the Minister and the agency

• understand how to decide what is important and relevant and what can be left out

• understand and be able to apply the techniques and strategies that result in high level writing skills, particularly in relation to Ministerial letters and briefings

Benefits to You• you will understand what makes a

quality and effective ministerial letter and briefing

• you will be able to apply that knowledge and your skills to improve your ministerial letters and briefings immediately

• you will become an effective writer with the capacity for continual improvement of your writing

Benefits to Your Organisation• your manager will spend less time

editing or returning your work to be rewritten

• your documents will better represent your agency and your Minister

Associated Courses• Writing Skills for Government

Career Stage


CLASS SIZE: 20

FACILITATOR/S Gloria McQuillan

LENGTH One Day


DATE 13 FEB, 15 MAY

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660

“Gloria was an absolutely brilliant facilitator and I really enjoyed her session even though it was a refresher for me, I understood ministerial processing much better the way Gloria delivered the information than the first time around (seven years ago!).”

46 47


OverviewThis one-day course is part of the Institute’s popular suite of practical policy courses. It identifies the range of policy documents public sector employees might be required to prepare. It also includes practical work in designing and preparing policy documents. If you are new to the public sector and/or new to a policy role this course will assist you to develop the necessary knowledge and skills required to produce effective, high quality policy documents.

Course OutcomesAttendees will be able to:• understand the different types of

policy documents in relation to the policy cycle

• identify the key features of a good policy document

• identify key processes followed to develop a policy draft

• understand the quality control issues

Benefits to You• understand the different types

of policy documents used in government

• understand the process involved in developing a policy statement, proposal or initiative

Benefits to Your Organisation• develop more comprehensive and

effective policy documents• understand document tone and

writing for a range of audiences from Ministers to the general public

Associated Courses• Introduction to Policy Work • Policy Evaluation

Career Stage


“It is one of the best IPAA courses I’ve attended. The facilitator was terrific, the course material useful and the guest speaker inspirational. First class training session - applicable to my role.”

CLASS SIZE: 20

FACILITATOR/S Susan Barrera

LENGTH One Day



COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $660


OverviewWriting is at the heart of what government does and is a critically important skill for public servants. Participants will receive a comprehensive overview of the key principles, techniques and skills required to produce effective and quality writing in the government setting. Participants will undertake a series of practical exercises that will allow them to put these skills and insights into practice and will gain the confidence to put these techniques into practice in the workplace.

Course OutcomesAttendees will be able to:• understand the principles of writing

with clarity and impact • understand the requirements for

preparing effective documents in a government context

Benefits to You• improve your writing skills• understand effective writing in a

government context• be aware of the different types of

government writing

Benefits to Your Organisation• senior staff will save time with less

editing and re-writing• your documents will better represent

your agency

Associated Courses• Writing Ministerial Letters and

Briefings• How to Develop Good Report Writing

Skills

Career Stage


CLASS SIZE: 20

FACILITATOR/S Gloria McQuillan

LENGTH One Day


DATE 23 JAN, 16 MAR, 13 JUN

COSTS

MEMBER $495

CORPORATE $550

NON-MEMBER $650

“Gloria was excellent - has vast knowledge, articulates so well and handles a diverse group extremely well.”

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OverviewWhatever you are writing, you need to make sure you put your reader first. This workshop shows you how to write the kind of English that communicates effectively with a reader, that is clear and concise. You will learn how to streamline your written work by following some straightforward rules, and how to structure a piece of writing for maximum readability and impact.

Course OutcomesAttendees will be able to:• use time and effort efficiently when

writing and re-writing• write material that is reader-centred• edit documents for readability,

content, structure and style• produce written material that

communicates effectively with a range of readers

Benefits to You• increase your confidence in writing

and editing • increase your productivity in all

aspects of work that involve writing

Benefits to Your Organisation• reduce the time that managers spend

editing and re-writing documents produced by their team members

• create a shared understanding of and approach to writing

• project a consistently professional image through written material

Associated Courses• How to Develop Good Report Writing

Skills • Writing Skills for Government

Career Stage


CLASS SIZE: 20


LENGTH Half Day

TIME 9:00am - 12:30pm


COSTS

MEMBER $340

CORPORATE $375

NON-MEMBER $445

“A very worthwhile workshop. I am keen to put all the knowledge and tips into practice so that my future writing tasks will be more clear and concise for my readers. The readability challenge is on. Thank you Alan.” Susan Barrera

Susan Barrera worked for over 30 years in a number of senior management and policy positions in the Western Australian public sector. Her last position was Director General, Department for Communities. Prior to that she was Executive Director, Labour Relations. She also held senior policy and management positions in the Department of Premier and Cabinet and Corrective Services. She currently works as a consultant specialising in training, human resource, organisational development and evaluation.

Greg Bayne Greg has a passion for leadership and maximising the potential of both individuals and groups. He has worked in the corporate arena as a psychologist, a management consultant and a coach. He holds a Masters in Counselling Psychology (Cum Laude), in addition to an undergraduate degree in education and an honours degree in Psychology and has been assisting people to achieve their personal capability for over 13 years.

Heather BayneHeather is highly skilled at integrating sound principles of program development while supporting and managing staff. She has written and delivered content for a support program which is currently delivered nationally for Tennis Australia. It covers content around developing independence, resilience, emotional control and self-regulation, building relationships and effective use of networks. Heather has facilitated a series of interactive workshops around culture change for TennisWest with a view to improving the day to day work ethic, encouraging accountability for performances and improving results. All involved have commented on the improved culture which is now being evidenced in improved rankings.

Alistair Box Alistair is a registered psychologist, experienced facilitator and coach. Commencing his career within the public sector as a rehabilitation consultant for WorkCover WA. Alistair is an engaging facilitator who draws on his past experiences and formal education in leadership and management to provide both colour and theoretical relevance in his workshops.

Carina CalzoniCarina is enthusiastic and passionate about program design, monitoring and evaluation with over 15 years professional experience in evaluation working for State Government and as a consultant. She has facilitated over 50

program logic workshops and prepared over 30 design and evaluation frameworks and has led evaluations across a range of sectors including environment, agriculture, community development, mental health and local government. Carina is the current Managing Director of Clear Horizon WA and the AES representative for WA.

Dr Kylie CoulsonDr Kylie Coulson has more than 15 years’ experience in the public sector. Her work experience is mainly in public financial management and policy in Australian state and federal government, parliament, and bilateral and multilateral international development organisations including AusAID and the World Bank. She also conducts research in public financial management, public sector governance and accountability, and effective policy and decision making in government.

Professor Rick Cummings Prior to joining Murdoch University, Rick Cummings held a number of senior policy and research positions in the WA government. He has more than 20 years experience in planning and conducting evaluation studies in Australia and overseas, and has lectured in post-graduate courses on evaluation, as well as conducting workshops on designing evaluation. Rick is currently President of the Australasian Evaluation Society.

Professor Phil Hancock Phil is currently Associate Dean of Teaching and Learning in the Faculty of Business at the University of Western Australia. He is a Fellow of CPA Australia and an Associate of the Institute of Chartered Accountants. He has over 30 years experience in teaching and has won various teaching awards including a National Carrick Institute award. He is active in training programs and has presented seminars in the public sector including a program on Strategic Financial Management.

Dr Alan Hancock Dr Hancock is an author and scriptwriter; his work is published internationally, and produced by the ABC and BBC. He has worked in business language training, and has a wide experience of training and mentoring writers and presenters. He works as a lecturer at ECU and Curtin University. Dr Hancock is a skilled and experienced presenter, who brings his understanding of, and skills in, stage work and storytelling to his presentations.

FACILITATORS

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John Harman John Harman has written for a living all his working life. An ex-Fleet Street journalist he is also a scriptwriter, having written scripts for many popular UK television series. John has lectured extensively: at the University of Cambridge UK, at UCLA Davis in the United States and at UWA. He is an adjunct senior lecturer at the school of Communications and Contemporary Arts at ECU. He specialises in conducting workshops for companies and for State and Local Government on: simple and effective writing skills; presentation skills; the use of creativity and visioneering in leadership.

Susan Kurtjak Susan has over 30 years experience in Commonwealth Government. Before starting her own consultancy in 2012, Susan held the senior position of Regional Director of the Australian Public Service Commission in WA/SA/NT. She brings a good balance of operational and senior management experience to her workshops and has managed large scale change management projects and handled downsizing, skill retention projects and positive transition exercises. Susan is a skilled HR strategist, trainer and course designer and has expertise in turning theory into practical solutions in the workplace. She has a Executive Masters in Public Administration and a Certificate IV in Training and Assessment.

Gloria McQuillanGloria has extensive writing experience and a passion for outstanding writing that is designed and written to leave readers in no doubt about what the author is telling them, recommending to them, or requiring of them. Gloria is also passionate about developing writing expertise in others. Her experience includes: 5 years as Senior Adviser to the WA Deputy Premier, 11 years experience at ECU. Previous experience includes publication of Building Partnerships between Consumers and General Practice: a Consumer Action Plan for Divisions of General Practice, the Northern Territory Government policy for the provision of infrastructure in homeland centres (Aboriginal outstations), policy and options papers for the Northern Territory Cabinet, a three year Community Housing Plan approved by Territory and Commonwealth Ministers and numerous other papers. Kath Polglase Kath is an executive coach and consulting psychologist. Kath’s focus is on maximising performance and enhancing the well-being of individuals and teams. With a master’s degree in counselling psychology, post graduate

qualifications in education and strong managerial experience, Kath offers a professional and positive outlook to motivating staff, developing leaders and inspiring untapped potential in individuals and groups. Kath is an experienced and skilled trainer and facilitator who believes learning should be interactive and fun.

Dr Jim RhoadsDr Jim Rhoads has extensive experience in public sector policy development and review, strategic planning and program management, often in specialist areas. He served as a senior / executive manager during 11 of his more than 20 years working in the Commonwealth, as well as Victorian and WA state governments. Jim was an IPAA WA Councillor from 2003 until 2011. During this time he was held various positions including Council Secretary and Chair Promotion and Membership Services Committee. Jim’s involvement in the WS Lonnie awards goes back to 2004. Jim is currently pursuing a career in Aboriginal archaeology as Director Rhoads Bird & Associates, a cultural heritage and native title consultancy firm. Jan SaggersWhile in government, Jan worked for seven agencies in research and policy roles and spent one year as Executive Officer to the Ministerial Taskforce on the Condition and Status of Teaching. Since leaving government in 1995, Jan has consulted back to government on a variety of projects involving strategic people management, policy development, organisational design, systems review and executive selection and remuneration.

Karen Schwenke Karen has over twenty years experience in public and private sector companies, providing services in project support, organisational and managerial development, quality and risk management, training and human resources. She has worked with numerous Team Leaders and Middle Managers in designing and implementing change programs in many industries.

Hannah van Didden Hannah has over 18 years experience in business, communications, planning and program/project management in government and private consultancy, with formal qualifications in business (BCom, MBus) and project management (PRINCE2 Practitioner). Known for her personable approach, energy, and ability to get results, she has realised high value projects as a Project Manager, Program Manager and PMO Manager across diverse areas including: ICT development and reform, procurement, construction, policy and legislation, human resources, ethics, community engagement, and business strategy.

TERMS & CONDITIONSTRAINING & EVENT REGISTRATIONS

Confirmation Upon receiving your registration, a confirmation email will be sent by the Institute to the email address you have provided the next working day (Monday - Friday) including weekend registrations. Once the confirmation email has been sent, it is taken that your registration is valid for the purposes of cancellations, transfers and payments. When your registration is confirmed, it is assumed you have obtained approval from your organisation. If you don’t receive the confirmation email within 48h from your registration, please contact our office on 9360 1400.

Payment Your registration is to be paid in full before you attend our Training courses and/or Events. Payment wherever possible must be made by Credit Card. In special circumstances and on request we may accept payment via Electronic Funds Transfer (EFT). A remittance advice to be sent to the Accounts Department at [email protected].

Invoices & ReceiptsEvery registrant receives a confirmation email with a tax invoice attached. It is the responsibility of the attendee to pass this invoice onto their accounts department. Requests for copies of invoices will incur an administration fee of $16.50 and may take up to five (5) working days to re-issue additional copies. The confirmation email is a receipt of payment when payment has been received and recorded. It should be kept if required for reimbursement purposes or proof of purchase. Requests for a Receipt will incur an administration fee of $16.50 and may take up to five (5) working days to re-issue additional copies.

Cancellation and Refund PolicyTo receive a full refund notice of cancellation must be received in writing, preferably by email or fax, more than 14 days prior to the course or event delivery date.

If you cancel between 8 and 14 days prior, you will receive 50% refund of the course

fee, please note that any merchant fees are non refundable. No refund will be given on cancellations received within 7 days of the delivery date. Substitutes are always welcome, please advise us in writing if you are unable to attend and wish to send someone else in your place. The substitute should have the same membership status or a surcharge may apply.No shows - you or your organisation is still responsible for full payment of your registration. Unfortunately being unable to attend due to illness/health/personal reasons is still deemed a ‘no show’ and not eligible for a refund. Again we suggest finding a replacement if at all possible. NB: The Policy in Practice program is covered by a separate cancellation policy. Please refer to the Policy in Practice brochure for more details.

TransfersIf you wish to transfer to another Training course, this must be done in writing at least 14 days prior to the original course date. Transferring between courses is not possible inside 14 days, however a substitute may be sent in your place. A transfer is not possible for an Event as they are often held only once.

ChangesWe reserve the right to make changes to the course or event date if registration numbers are not met. If a course or event is cancelled, you will be notified in writing and your registration will be transferred to the next available course date (or a refund made available to you for an Event registration). If a suitable date cannot be found for the course, your fee will either be refunded in full or held in credit towards your next course choice depending on your preference.

At times the training course content may change to meet the needs of participants on that particular day. However, this will only happen if group objectives have been identified and if the group agrees to amending or changing the content. Any changes are made only in the interest of the participant, ensuring the best possible learning outcomes.

For full terms and conditions visit www.wa.ipaa.org.au.


WA

BITL Building (#461) Level 3, Murdoch University90 South Street, Murdoch WA 6150 PO Box 288, Bull Creek WA 6149

T: 08 9360 1400 F: 08 9360 1410 [email protected]

2016/17 PREMIER MEMBERS

www.wa.ipaa.org.au


WAExcellence in the Public Sector