JJAAMMEESS HHOOWWEELLLL Address: 1415 Ray Lynn Drive Lawrenceburg, Indi ana 47025

Phone: 812.961.2046 Email : jhowell456@comcast.net

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TECHNICAL SUPPORT SPECIALISTHELP DESK SUPPORT

Q U A L I F I C A T I O N S P R O F I L E

Highly dedicated and success-driven IT professional, with extensive experience in executing technical operations within the

design and manufacturing industry; complemented with strong background in application deployment and installation as well

as help desk issue resolution.

Adept at creating strategic plans and objectives, participating with cross-functional projects and initiatives, and

streamlining processes to achieve operational excellence. Armed with broad range of practical business knowledge

and computer expertise. Highly capable of designing and implementing information management strategies with

outstanding results. Equipped with strong troubleshooting skills, with the ability to identify and resolve problems

in an incisive and expedient manner.

A R E A S O F E X P E R T I S E

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R E L E V A N T E X P E R I E N C E

Technical Project ManagerUNIX Administrator—Sonoco Display & Packaging Erlanger, KY 2000–2013

Spearheaded technical projects on both regional and national levels.

Held responsible for budget preparation, project planning, and user additions and removal within active

directory.

Rendered technical support with multiple facilities as well as user support in using standardized help desk

model.

Expertly controlled approximately 200 desktop and laptop computers; as well as help desk tickets up to its

completion.

Administered software loads in Mac environments as well as Windows, which included Microsoft Office,

Lotus Notes, ArtiosCAD, Autodesk 3D Max Design, and Adobe Illustrator and Photoshop.

Provided strong focus on customer service with regard to assigned tickets.

Took charge of six servers within the environment which involved backup rotation.

Maintained tight security for standardized folder structure and ensured accurate documentation of all

hardware changes with the Asset Tracking System.

Assumed full accountability in shutting down over 200 systems as well as documenting assets.

Career Highlights:

Successfully generated ghost imaging for standardized hardware, which helped reduced deployment times

and costs.

Conducted follow-ups with clients to produce prompt problem resolution and to guarantee high-level of

customer satisfaction.

Systematically presided over meetings and coordinated project communications, which included Avaya IP

office phone and WAN integration, thus enabling the company to save $100K every year.

Earned three-time promotion for demonstrating solid commitment and dedication to operational excellence.

Drove key efforts in maintaining 98% uptime by proactively managing the systems, thus enabling all

divisions to be more efficient and productive, which allowed the company to save costs.

Traveled to each division and implemented changes for the new owners, allowing them to view and

communicate with different divisions.

JJAAMMEESS HHOOWWEELLLL Address: 1415 Ray Lynn Drive Lawrenceburg, Indi ana 47025

Phone: 812.961.2046 Email : jhowell456@comcast.net

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Earlier Positions Held:

Technical Services Manager—Chesapeake Display & Packaging Winston-Salem, NC

Technical Services ManagerMIS Systems AdministratorTechnical Specialist—Color-Box Richmond, IN

INDIANA UNIVERSITY EAST Richmond, IN

Computer Consultant

O T H E R E X P E R I E N C E

UPS SUPPLY CHAIN SOLUTIONS Location

Warehouse Associate II Apr 2016–Present

UNITED STATES AIR FORCE–LACKLAND AIR FORCE BASE San Antonio, TX

Personnel Specialist—E4 Sergeant

E D U C A T I O N A N D C R E D E N T I A L S

COURSEWORK IN COMPUTER PROGRAMING, WORD, EXCEL, AND MICRO COMPUTERS

Indiana University East Richmond, IN

Windows NT Server and Workstation Certification

P R O F E S S I O N A L D E V E L O P M E N T

Programming-Progress Version 6.0 AIX UNIX 4.2Microsoft ATEC Technical Workshop

MAC OS X Support Essentials Course

A C T I V I T I E S

Computer Information Systems Advisory Board

Commissioner of the Richmond Youth LeagueRS 6000 Power Conference

T E C H N I C A L A C U M E N

Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)Windows 8 and 7

Windows ServerActive DirectoryWindows NT ServerMac ProIMacs