James ClarkAddress: Flat 1, 19 Derwentwater Terrace, Leeds, LS6 3JL

Contact: 07729 750508 Email: j.clark4944@gmail.com

Profile

A confident Law graduate from Leeds Metropolitan University who currently has over a year's work experience working within the finance sector. During which time he has continuously aimed to professionally develop his skills, knowledge of vast product areas and follow regulatory implemented processes, whilst exceeding targets and simultaneously maintaining a high standard of quality.

Education and Qualifications

Leeds Metropolitan University, LLB (Hons) Law (2:1) 2010-2013Key Skills Gained:

advanced research skills using a range of sources; analytical skills; evaluation skills and ability to interpret and explain information clearly; reasoning and critical judgement skills; lateral thinking and problem solving skills; ability to write concisely and draft documents with precision; confident and persuasive oral communication skills; excellent attention to detail.

John Leggott College 2008-2010

A- Levels: Business Studies (B), Law (C), Applied Science (C), General Studies (C)

Vale of Ancholme Technology College 2003-200811 GCSEs A - C (1A, 4B, 6C) including B in both English and Maths.

Employment History

Capita PLC - Senior Case Handler/ Deputy Manager (Leeds) Nov 2013 - Present

Key duties: Currently employed as a Senior Case Handler as I have progressed throughout my time

at the business from the role of Junior Case Handler, after continuously exceeding weekly targets, maintaining a high quality standard of work and productivity

Role involves the ability to analyse and resolve complaints concerned with the mis-selling of PPI through customer telecommunication and application of certified guidance

Have experience in the management of team members to achieve performance based goals

I have an increased responsibility to provide feedback through creating innovative individual/ team exercises through the use of One Best Way tasks

I have a responsibility to perform weekly call monitoring checks and advise on telephone etiquette

Ability to cope well within a pressurised target environment whilst managing my own work load in a time efficient manner and adapting to ever changing work streams

I have also given specialist training to colleagues on a different type of product and act as an advisor in respect of business matters

Responsibility of communicating various procedural, regulatory and implementation changes to co-workers in group meetings

Ability to draft succinct, informative letters in response to customers and third parties

Tesco Express PLC - Customer Assistant (Leeds) Feb 2013 - Nov 2013

Roles included working in varying departments which keeps me in constant contact with customers and colleagues within the store

This position has taught me invaluable people skills such as communication and listening, and also makes me very approachable and allows me to serve customers with a high level of customer care and help them to the best of my ability

This role has also taught me to be punctual, reliable and have excellent time management. In addition, I effectively followed instructions as well as using my own initiative to achieve the company's targets

Derichebourg Multiservices Ltd - Ramp Operative Driver and Cleaner (Humberside and Robin Hood Airport) Summer 2011, 2012

The business was in charge of ensuring different flights landed safely and departed on schedule. My role included:

Handling baggage from departing passengers. Key skills learnt from this occupation were the ability to work well in a large team of people and perform tasks quickly and efficiently. Sharp verbal communication skills were required as it was vital that each team member knew precisely the tasks to be performed

Elements of this job have also taught me to act intuitively in the event of flight disruptions

Sherwood Cycles - Shop Assistant and Bicycle Mechanic, (Brigg) Summer 2009, 2010

The company sells bikes, parts and accessories and also provides a maintenance service for bicycles. My role included:

Serving customers with excellent customer service skills and the knowledge to repair customer's bikes to their request. I was also in charge of answering the telephone regarding MOT and this has taught me to be articulate and have excellent manners

Main Achievements

Capita has recently awarded me a Star Award for recognition of my performance throughout the last year including my high degree of quality/production and also my ability to manage my case work load efficiently under strict timescales.

During my employment with Tesco, I received on two separate occasions an award equivalent to employee of the month due to my hard work ethic and commitment shown by the amount of overtime worked.

Personal Interests

Travelling and seeing other countries, for example last year I travelled to Croatia by car with a group of friends, whilst visiting many other European countries. This also links in with another passion of mine which is music, as the reason we did this was to go to a festival abroad

I am a very athletic person and frequently go to the gym and take part in group sports such as football

Extra Curricular

Full and clean UK driving licence

I have completed an ICT course which has taught me to be proficient in Word, PowerPoint, Excel & OutlookReferences - Available on request