jameelah’s description - tlcpcp€¦ · jameelah’s description elp learning community (page 9)...

Jameelah’s Description

ELP Learning Community ()



Jameelah’s Description as a Corporate Trainer at AmeriHealth

12-20-18 Dates the description was changed

_________________________________________

What do we hope that this description will help Jameelah accomplish? To be an effective PCT trainer by demonstrating and practicing PCT Skills

Who helped Jameelah with this description? Daughters, Partner, Colleagues



People Map for (name of person)

Jameelah’s Family

Cathy, Dana Sheria,

Mom Miriam Dad Miriam

Kris

Les, Maya, Kiara

People who support Jameelah) at work

Shannon

Leza Eboni Shanice E

Kim

People whose

job is to support

Jameelah at home and other

places

Deb Karen Lynda

JB Tommy

(nail tech)

Shoshannah

Nan

Julie SPS

Becky

Sandy

Tamara Shemika

Dr. Dana

Mairead Lynisha Kelle

Shanice

Tene Sakinah

Alicia

Deneene Verne

Jameelah’s Friends



My Introduction – Great Things About Jameelah

What do people like and admire about Jameelah? What are the good things they say about Jameelah?

“Kind and caring” Lively-full of life & energy “Fashionable- well put together” Supportive-likes to help others Trustworthy-very dependable

Honest-a rule follower

Open Minded-likes to hear multiple perspectives

Organized & Structured-“a bit of a neat freak”

A good listener

“A great trainer-very engaging, friendly, and energetic”

Team Player



What is Important to Jameelah

What do we want other people to know about the things that are important to Jameelah?

Structure and order in my day and training sessions

New Things We Have Learned About Jameelah

To stay healthy & fit

Time in the morning before training to set up – I need to be at the venue at least 1 hr. before the session begins

Regular quality time with family – face timing with daughters when traveling for work

Time for self-care and reflection after training Dance music to get my day going

To be physically warm at all times

Quiet time to unwind after training sessions

Water glass bottle when training

To have leadership present in training sessions



What are the characteristics of people who support Jameelah best?

If we were going to pick a colleagues to work with Jameelah (e.g. co-trainer) what would we look for? What do the people that Jameelah likes to work with have in common?

Outgoing

Supportive

Organized

Self-starter Kind Open Minded

Doesn’t Do Well With people who have these characteristics

o Authoritative o Micro-manager o Overly Talkative

What Others Need to Know or Do to Support Jameelah at Work

What do other people need to know about Jameelah? What do they need to do? How does Jameelah need to be supported at work or when she’s training when?

Sticking to my work out routine and vegan diet



To have clear communication with colleagues

I’m an introvert- I need down time & quiet after a long day of training. Don’t look for me to join dinners every day

I’m a morning person – mornings are best when scheduling meetings & trainings

I need to drink lots of hot water while training

Please don’t assume – ask me if you have questions

I don’t like to be physically cold – it really bothers me

Down time between work travel-I need a week before traveling again



What Other People Need to Know or Do to Support Jameelah at Work

Are there times when Jameelah needs help in managing her travel schedule or coordinating/facilitating training sessions?

When possible I prefer to walk instead of driving

Please don’t assume – ask me if you have questions

I can be a “neat freak”-I like for my surroundings to be clean, neat and orderly I can be controlling at times – don’t take it personally & tell me if I start to take over

Have leadership attend training alongside their staff



How Does Jameelah Communicate

What is happening I do this It usually means And I want you

Long day – not enough sleep

Withdraw, irritable and quiet I’m tired or not feeling well Give me space

Scattered thinking Repeat myself, become more directive & micro-manage

Feeling overwhelmed with training or travel schedule

Remind me to take care of myself

I’m impatient Take over-being controlling I’m agitated & feeling pressured

Don’t take it personally and tell me that I’m taking over



What is Happening in Your Life – The Upside and Downside

Look at what is working and not working, makes sense and doesn’t make sense In your life right now. Think about …

Where you live

What you do during the day

Who you spend time with

The services that you receive to help you stay healthy/safe

Issues with medication – how it works, side effects

What you do for fun

Other parts of your life

What I think – my perspective What works, makes sense, the upside

What doesn’t work, doesn’t make sense, the downside

Working with a great team

Back to back travel with limited time for breaks

Opportunities to travel

Training without leadership present-not having input from leadership about course content, especially when it’s mandatory

Supporting our Members and Associates

Getting moved from a training room

Having support from my VP

Not having support from plan leadership with course content & scheduling

Learning new things



What is Happening in (name of person)’s Life – The Upside and Downside

Look at what is working and not working, makes sense and doesn’t make sense In (name of person)’s life right now. Think about …

Where I live

What I do during the day

Who I spend time with

The services that I receive to help you stay healthy/safe

Issues with medication – how it works, side effects

What I do for fun Other parts of my

life

What others think – their perspective What works, makes sense, the upside

What doesn’t work, doesn’t make sense, the downside

Training associates how to engage with members

Limited PCT trainers

Focusing on member goals Competing priorities with Plans

Providing consistent training across the enterprise

Scheduling training

Teaching MI and PCT at the same time

Not consistently using the LMS

Quarterly training schedule

Coordinating travel schedules

Not having a PCT CBT option

jameelah’s description - tlcpcp€¦ · jameelah’s description elp learning community (page 9)...

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