JAIPUR

https://rbi.org.in

EMPANELMENT OF VENDORS FOR SUPPLY OF COMPUTER HARDWARE, SOFTWARE &

PERIPHERALS AND ANNUAL MAINTENANCE OF HARDWARE

Tender Notice for empanelment of vendors for supply of computer hardware, software &

peripherals and Annual Maintenance of hardware/ Software

Reserve Bank of India, Jaipur intends to prepare a panel of reputed vendors for supply of computer

consumables, hardware, software and peripherals and for undertaking annual maintenance of

Hardware/Software. Vendors, fulfilling the eligibility criteria and desirous of being included in the

Bank’s panel of vendors, may apply in the prescribed format. Separate lists of vendors will be

prepared for supply and maintenance of Hardware, Software & Peripherals. Application form duly

filled in/completed in all respects should be submitted in a sealed cover addressed to The General

Manager/Officer-in-Charge, Reserve Bank of India, Department of Information Technology, Ram

Bagh Circle, Tonk Road, Jaipur-302 052 so as to reach us not later than 15:00 hours on May 28, 2015.

Terms and Conditions:

1. The empanelment will be for a period of two years subject to satisfactory services. If the service provided by the vendor is found to be unsatisfactory or if at any time it is found that the information provided for empanelment or any tender/bid is false, the Bank reserves the right to remove such vendor from the empanelled list.

2. The Bank reserves the right to inspect the facilities of the vendor to verify the genuineness and to ensure conformity with the details given in the tender/bid.

3. The Bank's satisfactory previous experience, if any, with the bidder shall be an important criterion for selection and empanelment. However, the Bank reserves the right to reject any or all the applications without assigning any reason and will not entertain any correspondence in the matter.

4. The panel will be reviewed on completion of one year from the date of empanelment or during the year, if required.

5. Applications received after due date and time or incomplete in any respect are liable to be rejected.

For any clarifications including the application format and other associated terms and conditions

please contact: Manager, Department of Information Technology, Jaipur Tel No. 0141-2567717/

2573528, Mobile No.09829255617, e-mail.

-sd-

General Manager/Officer-in-Charge

May 14, 2015

JAIPUR

https://rbi.org.in

Eligibility Criteria for Empanelment of Vendors for Supply of Computer Hardware, Software and

Peripherals and Maintenance of Hardware, Software and Peripherals:

For Supply of Computer, Hardware, Software and Peripherals:

1. The vendor should have a registered office in India and having adequate infrastructure at Jaipur for timely supply, installation and commissioning of different computer systems and to provide requisite warranty services and after sales services.

2. The vendor should have sufficient past experience, at least 5 years, in large scale supply and installation as also in system integration.

3. The vendor’s clientele should include banks, Financial Institutions, Government Undertakings and other reputed concerns.

4. The vendor should be Original Equipment Manufacturer (OEM) or its channel partner or system integrator or Authorized Distributor/ Authorised Reseller/Authorised Service Provider (ASP) of Premium brands of computer systems etc.

5. The vendor/ firm must not have made losses during last three financial years (as on 31.03.2015). They must submit audited balance sheets for the last three years in support of the above.

For Annual Maintenance of Computer, Hardware, Software, Peripheral and Software(s) :

1. The Vendor should have a registered office in India and having adequate infrastructure at Jaipur with a good reputation in the market.

2. The vendor should have the capability to handle AMCs for all brands and types of Computer systems like PCs (desktops and laptops), servers, printers and scanners.

3. The vendor/ firm must not have made losses during last three financial years (as on 31.03.2015). They must submit audited balance sheets of the last three financial years in support of this.

4. The vendor should have an adequate number of qualified hardware and software engineers & must submit a list of such qualified engineers available with them, who can install/re-install or resolve issues relating to SCO-UNIX/Oracle, Fox-pro, Lotus Notes, Windows, Windows Server etc. platforms which are in use.

5. The clientele of the vendor should include banks, Financial Institutions, Government Undertakings or other reputed concerns.

6. The vendor will be required to station a minimum of three qualified resident engineers in the Bank.

7. Details of scope of work, agreement copy etc. will be provided to the empanelled vendors at the time of calling quotations.

JAIPUR

https://rbi.org.in

Instructions to the Applicants for Furnishing Information as a part of Pre-Tender Qualifications

to be signed and submitted by the Applicant :

1. The Bank is preparing a panel of reputed vendors for its proposed procurement of Computer Hardware/ Software & Peripherals and Maintenance thereof at Jaipur including maintenance of existing Computer systems, Printers, Scanners, Laptops etc. under AMC.

2. Intending applicants are required to submit their full bio-data giving details about their organisation, experience, technical personnel in their organisation, spare capacity, competence and adequate evidence of their financial standing etc. in the enclosed form which shall be kept confidential.

3. While deciding upon the selection of the vendor, besides the rate structure of the items, emphasis will be given on the ability and competence of the applicant to do quality work within the specified time schedule and in close co-ordination with the Bank's officials and other agencies.

4. The decision of the Bank in the selection of the vendor for empanelment will be final. The Bank is not bound to assign any reason therefor.

5. Each page of the application shall be signed by person/s on behalf of the organisation having necessary authorization/ Power of Attorney to do so.

6. If the space in the format is insufficient for furnishing full details, the information shall be supplemented on separate sheets of paper stating therein the part of the statement and serial number. Separate sheets shall be used for each part.

7. Any letter or document accompanying the empanelment application shall be submitted in duplicate.

8. Applications containing false or inadequate information are liable to be rejected and the Bank's decision in the matter will be final.

Signature of the applicant _______________________

Address:_____________________________________

____________________________________________

Empanelment of Vendors for Supply of Computer Hardware, Software and Peripherals and

Maintenance of Hardware, Software and Peripherals – Undertaking to be signed by Applicants

(Last date for submission: 15.00 Hrs on May 28, 2015)

To,

The General Manager/Officer-in-Charge

Reserve Bank of India,

Ram Bagh Circle, Tonk Road,

Jaipur 302 052

I/We have read and understood the conditions for supply of computer hardware & peripherals,

conditions for Annual Maintenance of computer hardware & peripherals and notice for

empanelment of vendors and instructions to the applicants. I/We do hereby declare that the

information furnished in the proforma from pages_____to______ and in the supplementary sheets

from pages______ to ______ is correct to the best of my/our knowledge and belief.

Yours faithfully,

Signature_____________

Name________________

Designation___________

Address______________

Date_________________

Seal

Empanelment for Supply of Computer Hardware, Software and Peripherals to RBI, Jaipur and for

Maintenance of its Hardware, Software and Peripherals

Part I- Basic Information

Sl No. Items Details

1. i)Name of the applicant/

organisation:

ii)Address of the Registered office:

iii)Phone No.:

iv)Email address:

v) Web site if any:

vi)Year of commencement of

Business:

vii) Sales Tax Number:

viii)Income Tax Number:

2. Type of organisation (whether Sole

Proprietorship/ Partnership/ Private

Limited/ Limited or Co-operative

Body etc.)

3. i)Name of the Proprietor/ Partners/

Directors of the Organisation/ Firm:

ii)Name and designation, Phone/

Mobile No, fax, mail ID of the

person authorized to make

commitments to the Bank:

4. Details of Registration- (whether

Partnership firm, Company etc.)

Registering Authority, Date,

Registration No. etc. mentioning

the business/ activity of the firm.

5. Details of offices in other Centres

including complete address,

telephone No. Fax Numbers, mail ID

of contact person etc.

6. Address of offices at Jaipur :

Name of Contact person:

Telephone/Mobile No:

Fax :

Mail ID:

7. Technical personnel available in the

organisation (details to be

furnished in part III)

8. Address of office through which the

proposed work of Reserve Bank of

India, Jaipur will be handled and the

name and designation of the

Officer-in-Charge.

9. Autho

Authorised distributor / Reseller of

hardware and software. Enclose a

detailed list of brands along with

certificate/s from the principal/s.

10. Adequate and satisfactory evidence

to indicate financial capacity of the

Organisation to undertake the said

work with names of Bankers and

their full address. (Solvency

certificate from the Bank and

Income Tax clearance certificate

shall be attached.)

11. Details of company and its location,

technical personnel employed

(Attach a separate sheet)

12. Yearly Turnover/ Profit of the

company during last 3 years(year

wise).

(not of group)

Turnover:

Profit (year wise):

(Audited Balance Sheet, P&L A/c

and Annual Report must be

enclosed)

(2012-13)

(Rs.)

(2013-14)

(Rs.)

(2014-15)

(Rs.)

13. Ability to Provide Bank Guarantee

or other equivalent forms of

security from a Scheduled Bank.

14. Whether any civil suit/ litigation

arisen in the contracts executed

during last 5 years/ being executed,

please furnish the name of the

project, employer, nature of work,

contract value, work order and date

and brief details of litigation.

(please attach a separate sheet, if

required)

15. Whether the application is for

empanelment for supply or

maintenance of Hardware/

Software or both

(please tick appropriate column)

Supply of

Hardware/

Software

Maintenance of

Hardware/

Software

Both

16. Clientele

(Certificate regarding after sales

service and support from the

mentioned companies should be

furnished)

Banks and FIs

with Phone No.

Government

Undertaking

with Phone No.

Reputed Concerns

with Phone No.

17. Brands of Hardware, Peripherals of

which the vendor is OEM/

Authorised Dealer/ Reseller of.

(Certificate from the Principal to be

enclosed in case of Authorized

Dealers/ Resellers)

18. Software brands of which the

vendor is developer/ Authorised

Dealer/ Reseller/ Support Partner.

(Certificate from the Principal to be

enclosed in case of Authorized

Dealers/ Resellers/ Support

Partner)

19. Whether vendor is a System

Integrator

(Details of Systems Integration work

undertaken)

20.

Whether the vendor has ability to

provide alternate equipment to

ensure that there is no break in the

Bank’s operations in case they are

not able to immediately repair

malfunctioning hardware/ software

falling under their warranty/ AMC.

21 Category of equipment Tick( √ ) whichever applicable

Supply Maintenance

Computer Hardware: Personal

Computer, Laptop, Server etc.

Computer Peripherals: Printers,

Scanners, CD writers, Multi-functional

devices, related components/parts

including Connectors and Cables etc.

Network Products

PC link Projectors

Operating Systems/

System softwares

22. Has the vendor been black-listed by

any of the offices of the Reserve

Bank of India? If so, details may be

provided.

Part-II

a) Previous experience- List of Important Works Executed by the firm during last Five years. At least

one work item to be indicated for each of the last five years. (Copy of work orders to be enclosed)

Sl

No.

Name

Of

Work

&

location

Nature of

Work

Involved in the

Contract (e.g.

Installation of

Servers, PCs

etc., System

Integration

etc.)

Banks/

Financial

Institutions,

Government,

or semi

Government

of India

Undertaking

or private

body with

full address

& full name

of the official

from the

owner side

for whom

the work

was

executed.

Contract

Amount

Completion

period

Whether

the work

was left

incomplete

or

contract

was

terminated

from either

side. Give

full

details

Any

other

relevant

information

including

reason,

if any,

for delay

in

completion

of work

Stipulated Actual

1. 2. 3. 4. 5. 6. 7. 8. 9.

b) List of Important items of work in hand (Copy of work orders to be enclosed)

Sl

no

Name

of

work

&

location

Nature of work

involved in the

Contract (e.g.

Installation of

Servers, PCs

etc., System

Integration

etc.)

Banks/

Financial

Institutions,

Government,

or semi

Government

of India

Undertaking

or private

body with

full address

& full name

of the official

from the

owner side

for whom

the work

was

executed.

Contract

Amount

Completion

period

Any

other

relevant

information

including

reason,

if any,

for delay

in

completion

of work

Stipulated Actual

1. 2. 3. 4. 5. 6. 7. 8.