jack steele, head of technology, data analysis, anz
TRANSCRIPT
![Page 1: Jack Steele, Head of Technology, Data Analysis, ANZ](https://reader030.vdocuments.us/reader030/viewer/2022020314/58d1097d1a28ab823e8b56f5/html5/thumbnails/1.jpg)
BANKING ON CUSTOMER EXPERIENCE
Presented by Jack Steele, Head of Technology – Data, ANZ
7 March, 2017
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DIGITAL TECHNOLOGY HAS EMPOWERED CONSUMERS
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PRODUCTS ARE BECOMING COMMODITISED
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THE BETTER EXPERIENCE IS THE WINNER
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PICK A BANK FOR A CREDIT CARD
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NOW PICK A BANK FOR A CREDIT CARD
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GREAT CUSTOMER EXPERIENCES DEMAND GREAT DATA
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USE DATA TO CREATE HAPPY CUSTOMERS
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THANK YOUPresented by Jack Steele