jabber for ipad training overview
TRANSCRIPT
Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. 1
Cisco Jabber for iPad 1.0
Maria Vazquez
Integrated IM Service Mgr
Yana Jabri
Integrated IM Ops & Suppt Mgr
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
• What is Cisco Jabber for iPad?
• Product Walkthrough
• Who to Contact for Support with Jabber for iPad
• Support and Troubleshooting
• Questions and Answers
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• Integrated voice, video, presence & IM client
• Complete collaboration experience on the most popular tablet in the world
• High-quality video experience
• Flexible deployment models
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Instant Messaging• Person to person
• Group chat **
• Broadcast messages **
• Offline messages
• Concurrent IM sessions
• Emoticons
Presence• Standard presence status messages
• System-generated presence status messages
• IM forking with multiple resource login
Meetings•Start an instant Cisco WebEx meeting
•Join a Cisco WebEx meeting
Security•Policy enforcement
•Encryption
•Single sign on
Contacts•Favorites
•Groups
•Click to call, email, IM
•Corporate directory search
•Contact management
•Location Maps
Connection•Auto-reconnect
•Wi-Fi prioritization
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Call Control
IM & Presence
Corporate Directory
MeetingsVoice
MessagingVPN &
FirewallWireless Access
Cisco WebEx Meeting Center
Cisco Unity Connection
AnyConnectCisco WebEx Connect Service
Cisco Unified CM
Cisco Aironet or Wireless Access Point
Cisco WebEx Connect Service
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Inter-domainFederation
InternetXMPP
XMPP
Internet
Secure Internet ConnectionXMPP, HTTPS, SSL, AES
webexConnect Service
Cisco
webexMeeting Center
Cisco
Jabber for iPad
Meetings
IM & Presence P2P calling
Voice & Video
Cisco Unified CM
AnyConnect
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• iPad 2 or The New iPad
• iOS 5.1.1iOS 5.1.0 might work but is not supported
• Wi-Fi Connection3G/4G may work, but is not supported
• Connect (IM) Service Account (auto-provisioned)
• Cisco WebEx Meetings App (optional)Required for Start/Join Meeting & Meeting Escalation
• UC TAB Device Service(optional)TAB device is required for Voice/Video/Voicemail access on the iPad while on-prem or on AnyConnect
• AnyConnect (optional)For access to the Corporate network when not on campus/CVO/VPN
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USER- Any Device
GTRC Webex
Self Servicehttp://iwe.cisco.com/html/
index.html#url=/web/c-on-c-jabber-windows-pilot/home
Incident Incident
ProvisioningInstant
Messenger
CCP-Webex
No Yes
infrastructure
infrastructure
GSD-Video App-T2
UCVS- Operations
Client video endpoint
TAC
GTRC-VS-MAC
GFS- Tier2
Infrastructure Voice & Video
UCVP-IMC
WebEx-CCATGWebEx BU
Webex Conf. and IM
noYes
GTRC Helpdesk
Request for Voice & Video
UCVP-IMC
Jabber Webex issue
Jabber Webex issue
Route accordingly Route accordingly
YesNo
Request for Anyconnect/ Mobile Mail
GTRC- Mobility
Connectivity AnyConnect
GTRC-Mobility
GTRC-Mobility-L2
MOBILITY-TIER3
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• Check settings to determine the configuration
• Once the configuration is known, use the appropriate escalation path
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Jabber Video isWeb Support Only
Jabber Video isWeb Support Only
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• The customer must be on their corporate Wi-Fi or VPN connection
• Cannot start a meeting within Jabber (has to use the Meetings Client)
• CUCM 9.0 is not supported yet (planned for future release)Refer to the release notes for other on-prem version requirements
• For CUCM deployments, a new COP file needs to be installed in order to use Jabber for iPad – the profile name will start be TAB<username>
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• Double-tap the Home buttonA slider with all running apps appears
• Tap and hold the IconA red – button displays onthe icon
• Tap the red – button
NOTE: The icon will onlyshow if the Jabber appis not in the foreground
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• Tap and hold the icon from the launcherAn X button will display and the icons will wiggle
• Tap the X button
• Tap Delete to remove
• Reinstall from the App Store
NOTE: Make sure you add theJabber for iPad app and not the Jabber for iPhone app.
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• Opening Logs
Unzip the file
Open the logs with WBX tracer tool, downloadable from http://support.webex.com/support/downloads.html
• File names
The filenames contain the date and a unique identifier
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• No “In a WebEx Meeting” self status support
• User must change their status in Jabber for iPad manually
• Cisco Meetings (WebEx 11) Free users are not supportedFree users will get an error message when trying to login
Only “for fee” or Enterprise accounts are supported in Jabber for iPad
• GSB Failover not supportedRequired stopping the Jabber for iPad app and rejoining the meeting
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• Cisco Jabber for iPad Pagehttp://www.cisco.com/en/US/partner/products/ps12430/index.html
• Cisco Jabber for iPad Data Sheethttp://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6789/ps6836/ps12430/data_sheet_c78-704194.html
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