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IVP Operations Hub Users GuideFirst Published: 2017-11-10

Last Modified: 2017-12-06

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C O N T E N T S

P r e f a c e Preface vii

Audience vii

Document Conventions vii

Obtaining Documentation and Submitting a Service Request ix

Reporting Problems ix

C H A P T E R 1 IVP Operations Hub Administration 1

Logging into the IVP Operations Hub 1

User Administration Overview 2

Users, Roles, and AAA Tab Overview 2

Creating a New User 3

Changing a User's Passphrase 4

User Roles Defined 4

Viewing User Groups 4

Configuring Authentication, Authorization, and Accounting (AAA) 5

Configuring the Authentication Server 6

Configuring Group Authorization 6

Viewing Active Sessions 6

Configuring SSO Details 7

Creating a Host/IP Whitelist 8

System Overview 8

Configuring General Logging Options 8

Adding a Login Disclaimer 9

Services Management 9

Configuring and Managing Log Files 9

Viewing Service Instances 10

Audit Logs 11

IVP Operations Hub Users Guide iii

Viewing Audit Logs 11

Deleting Log Files 12

C H A P T E R 2 IVP Operations Hub Content Policies 13

IVP Operations Hub Content Policies 13

Adding Content Policies to a Channel 13

C H A P T E R 3 Linear User Interface 15

Linear User Interface Overview 15

Accessing the Linear UI 15

Creating a Channel 16

Adding a Channel 16

Modifying a Channel 17

Adding Service Definitions to a Channel 17

Adding Additional Service Definition Details 18

Modifying a Service Definition 19

Modifying Additional Service Definition Details 20

Adding EPG Names to a Channel 20

Modifying EPG Names for a Designated Channel 21

Delivery Details for a Channel 21

Adding OTT Delivery to a Channel 21

Modifying an OTT Delivery 22

Adding QAM Delivery to a Channel 22

Modifying a QAM Delivery to a Channel 23

Associating Offers with a Delivery 23

Channel Lineup Overview 24

Adding a Channel Lineup 24

Associating Services to a Channel Lineup 26

IVP Operations Hub Bootstrap Overview 27

Importing Bulk Data 27

Importing Channels in Bulk 28

Importing Channel Lineups in Bulk 29

Validating the Import Data File 30

Exporting Data in Bulk 30

IVP Operations Hub Users Guideiv

Contents

C H A P T E R 4 Household Data Maintenance 31

Identity Management 31

Viewing Household Information 31

C H A P T E R 5 Viewing Dashboards 35

Using the IVP Operations Hubs Dashboards 35

Linear System Dashboard 35

VoD System Dashboard 37

TSTV (Time Shift TV) System Overview Dashboard 38

cDVR (Cloud Digital Video Recording) System Overview Dashboard 40

IVP Operations Hub Users Guide v

Contents

IVP Operations Hub Users Guidevi

Contents

Preface

• Audience, page vii

• Document Conventions, page vii

• Obtaining Documentation and Submitting a Service Request, page ix

• Reporting Problems, page ix

AudienceThis guide is intended to be used by system administrators.

About This Guide

This guide contains instructions for the configuration and use of the IVP Operations Hub.

Document ConventionsThis document uses the following conventions:

DescriptionConvention

Both the ^ symbol and Ctrl represent the Control (Ctrl) key on a keyboard.For example, the key combination ^D or Ctrl-D means that you holddown the Control key while you press the D key. (Keys are indicated incapital letters but are not case sensitive.)

^ or Ctrl

Commands and keywords and user-entered text appear in bold font.bold font

Document titles, new or emphasized terms, and arguments for which yousupply values are in italic font.

Italic font

Terminal sessions and information the system displays appear in courierfont.

Courier font

Bold Courier font indicates text that the user must enter.Bold Courier font

IVP Operations Hub Users Guide vii

DescriptionConvention

Elements in square brackets are optional.[x]

An ellipsis (three consecutive nonbolded periods without spaces) aftera syntax element indicates that the element can be repeated.

...

A vertical line, called a pipe, indicates a choice within a set of keywordsor arguments.

|

Optional alternative keywords are grouped in brackets and separated byvertical bars.

[x | y]

Required alternative keywords are grouped in braces and separated byvertical bars.

{x | y}

Nested set of square brackets or braces indicate optional or requiredchoices within optional or required elements. Braces and a vertical barwithin square brackets indicate a required choice within an optionalelement.

[x {y | z}]

A nonquoted set of characters. Do not use quotation marks around thestring or the string will include the quotation marks.

string

Nonprinting characters such as passwords are in angle brackets.< >

Default responses to system prompts are in square brackets.[ ]

An exclamation point (!) or a pound sign (#) at the beginning of a lineof code indicates a comment line.

!, #

Reader Alert Conventions

This document uses the following conventions for reader alerts:

Means reader take note. Notes contain helpful suggestions or references to material not covered in themanual.

Note

Means the following information will help you solve a problem.Tip

Means reader be careful. In this situation, you might do something that could result in equipment damageor loss of data.

Caution

IVP Operations Hub Users Guideviii

PrefaceDocument Conventions

Means the described action saves time. You can save time by performing the action described in theparagraph.

Timesaver

Means reader be warned. In this situation, you might perform an action that could result in bodilyinjury.

Warning

Obtaining Documentation and Submitting a Service RequestFor information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a servicerequest, and gathering additional information, see What's New in Cisco Product Documentation.

To receive new and revised Cisco technical content directly to your desktop, you can subscribe to the What'sNew in Cisco Product Documentation RSS feed. RSS feeds are a free service.

Reporting ProblemsIf you have questions or experience problems using the IVP Operations Hub, contact your Cisco technicalrepresentative.

IVP Operations Hub Users Guide ix

PrefaceObtaining Documentation and Submitting a Service Request

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IVP Operations Hub Users Guidex

PrefaceReporting Problems

C H A P T E R 1IVP Operations Hub Administration

• Logging into the IVP Operations Hub, page 1

• User Administration Overview, page 2

• System Overview, page 8

• Services Management, page 9

• Audit Logs, page 11

Logging into the IVP Operations Hub

The procedure that follows assumes that you have installed the IVP Operations Hub software and that itis fully operational and you have permission to log in.

Note

To log into the IVP Operations Hub, complete the following:

Step 1 Open your web browser and enter the URL for the IVP Operations Hub. The login window is displayed.

IVP Operations Hub Users Guide 1

Step 2 Enter the Username and Password.Step 3 Click Login

User Administration OverviewFrom within the User Administration feature located under the Administration tab, the following can beperformed.

• Create a new user

• Change a User's Passphrase

• Configure SSO Details

• Configure Host/IP Address Whitelist

• Configure Users, Roles, and AAA

• View User Groups

• View Active Sessions

Users, Roles, and AAA Tab OverviewThe Users, Roles, and AAA tab contains the following IVP Hub features.

• Create a New User

• Change User Passphrase

IVP Operations Hub Users Guide2

IVP Operations Hub AdministrationUser Administration Overview

• User Roles

• View User Groups

• AAA Setup

Creating a New UserYou can create a new user by defining the user and then associating relevant rules and permissions to thatuser. To create a new user, complete the following.

Step 1 Click on the Navigation icon , located on the top left of the page. The navigation panel slides in from the left-handside.

Step 2 Navigate to Console Admin > User Administration > Users, Roles & AAA. The Users screen is displayed.Step 3 Navigate to the Users and Accounts tab.Step 4 Click and enter the User Name and New (and Confirm) Passphrase in the Add user area. To see the Passphrase

requirement, hover over the information icon. Also, choose the groups you want to assign to the user. For example:

The passphrase policy can be changed fromwithin the Local Passphrase Policy section, available in theConsoleAdmin > User Administration > Users and Groups tab.

Note

Step 5 Click Save.


IVP Operations Hub AdministrationUsers, Roles, and AAA Tab Overview

Changing a User's PassphraseTo change a user's passphrase, complete the following.


Step 2 Navigate to Console Admin > User Administration > Users, Roles & AAA. The My Passphrase screen is displayed.Step 3 Enter your old passphrase, followed by the new passphrase and then retype the new passphrase.Step 4 Click Save.

User Roles DefinedUsers can be associated with different Roles. By default, the following user roles are predefined in the systemfor all the user interfaces (UIs):

• SP Business Operator: Performs regular business operations, such as creating a household, managingoffers, entitlements, and so on.

• SP Service Operator: Provides first level of assistance to subscribers, by checking specific issues relatingto configurations, user specific issues, and CPE service assurance.

• Cisco Cloud Services Operator: Performs technical and service operations, and may handle businessoperations. This operator is responsible for monitoring of the platform and handles resolutions of customerissues, with support from development.

Channel UI Privileges

• The Cisco Cloud Services Operator role has complete access to all the features within the Channel UI.

• The SP Business Operator and SP Service Operator roles have access to all the features within theChannel UI, with the exception of Bulk Ingest and the Import and Export of channels.

Viewing User GroupsTo view user groups, complete the following.


Step 2 Navigate to Console Admin > User Administration > Users, Roles & AAA. The Users screen is displayed. Forexample:



Step 3 Navigate to theUserGroups tab. A complete list of configured user groups is displayed, along with following associatedattributes:

• Members - The users assigned to the User Group.

• Audit Trials - Lists the Login and Logout activity details of the user group.

• Export - Allows you to export the task list (based on TACACS+, RADIUS, and LDAP protocol data) associatedwith the user group. The task list represents the attributes of Group for each AAA protocol. The custom attributesrepresent the group privileges and each user of that group has the ability to perform the tasks in that role.

To export the task list, clickTask List and cut/paste the appropriate protocol data into the custom/vendor-specificattribute field in your AAA server.

Note

Configuring Authentication, Authorization, and Accounting (AAA)To configure AAA within the IVP Hub, complete the following.


Step 2 Navigate to Console Admin > User Administration > Users, Roles & AAA. The Users screen is displayed.Step 3 From within the AAA Mode section, enter the following details:

• AAA Source: Choose one of the following options for the source settings: Local, Radius, TACACS+, or LDAP.



• Fall back to local on authentication failure or no server response: Select this option to fall back on the Local source,if the server does not respond.

• Authorization Mode: select the mode of authorization: Local, Remote, Both. Note that this option is not availableif the AAA source is local.

Step 4 Click Save.you can now configure the Authentication Server and complete the Authorization Configuration.

Configuring the Authentication Server

To configure the Authentication Server, complete the following:

Step 1 Based on the server to be configured navigate to the Radius, TACACS, or LDAP tab.Step 2 On the toolbar, click .Step 3 Fill in the relevant information for the server type and click Save. the newly created authentication server is displayed

within the grid.

Configuring Group Authorization

To configure user group authorization, complete the following.

Step 1 From within the User Group Attributes tab, set-up basic attributes for the various user group types.Step 2 From within the User Group Mapping tab, you can map an already existing group in Radius/ TACACS/ LDAP server

with a group present in the database.

Viewing Active Sessions

You can track all logins to the IVP Operations Hub via the Active Sessions tab. To view active sessions,complete the following.


Step 2 Navigate to Console Admin > User Administration > Users, Roles & AAA. The Users screen is displayed.Step 3 Navigate to the Active Sessions tab. For example:



Configuring SSO DetailsTo configure SSO Details:

Step 1 Click on the Navigation icon , located on the top left of the page. The navigation panel slides in from the left handside.

Step 2 Navigate to Console Admin > User Administration > SSO Configuration. The SSO Details screen is displayed.Step 3 Enter the following details:

• Server Host: The IP address of the host server.

• Server Port: The server port.

• User Name: The username.

• User Password: The user password.

• Cache Interval (in minutes): The time period, between 0 and 120 minutes, used by IDP and remote clients todetermine how often token information is updated in memory.

• Token Maximum Inactive Interval (in minutes): The time period, between 2 and 120 minutes that the user canremain inactive.

Step 4 When finished, click Save.


IVP Operations Hub AdministrationConfiguring SSO Details

Creating a Host/IP WhitelistA Host/IP address Whitelist allows user redirection to occur, after the authentication process is complete. Tocreate a Host/IP address Whitelist, complete the following:

Step 1 Click on the Navigation icon , located on the top left of the page. The navigation panel slides in from the left handside.

Step 2 Navigate to Console Admin > User Administration > Host/IP Whitelist. The Host/IP Whitelist screen is displayed.Step 3 Click and specify the Host/IP Address in the Add Row popup.Step 4 When finished, click Save.

System OverviewThe System section of the IVP Operations Hub allows you to:

• Modify General Logging Options

• Add a Login Disclaimer

Configuring General Logging OptionsTo configure general logging options, complete the following:


Step 2 Navigate to Console Admin > System > Logging. The options for log gathering are displayed.Step 3 Enter the following information.

General Log Settings

•Message Level: select the message type: Information, Error, or Trace.

• Enable Log Modules: select the modules for which logs will be enabled.

Log File Settings

•Maximum File Size: enter the maximum log file size allowed (in MB).

• Number of Files: enter the maximum number of log files that can be created.

• File Prefix: set a prefix for naming log files.

Download Log File: Click Download to download the log file to your local machine.


IVP Operations Hub AdministrationCreating a Host/IP Whitelist

Step 4 Click Save.

Adding a Login DisclaimerTo add a login disclaimer that is displayed on the login page, complete the following.


Step 2 Navigate to Console Admin > System > Settings. The Login Disclaimer text is displayed.Step 3 Add in the required Disclaimer text if relevant.Step 4 Click Save. This text will now appear on the Login page.

Services ManagementThe Service Management feature allows you to:

• Configure and Manage Log Levels

• View Service Instances

Configuring and Managing Log FilesTo configure and manage log files levels and properties, complete the following.


Step 2 Navigate to Console Admin > Services Management > Log Management Services. The logs are displayed. Forexample:


IVP Operations Hub AdministrationAdding a Login Disclaimer

Step 3 From the Services Available drop-down, choose the required service. The following information is displayed.

• Log File Size: Displays the maximum size of the log file, with the fill size equal to the number lines within the file.The log file size can be modified and its value is a numeric value between 0 and 999.

• Log File Count: Displays the maximum number of log files that can be created. This value can be modified.

• Pattern: Displays permissible patterns to write log files. This value can be modified.

Step 4 The various loggers associated with the selected service, their log levels, and corresponding categories can be modifiedby double clicking on the desired item.

Step 5 When finished, click Save Configuration.

Viewing Service InstancesTo view the registered services, complete the following.


Step 2 Navigate toConsole Admin > Services Management > Services. The Service Instance List is displayed. For example:


IVP Operations Hub AdministrationViewing Service Instances

Audit LogsThe IVP Operations Hub contains logs that include information such as the username, IP address of themachine used to log in, time, description of action performed, and user group.

Viewing Audit LogsYou can store and view logs of all actions performed by users. The logs include information such as theusername, IP address of the machine used to log in, time, description of action performed, and user group.To view Audit Logs, complete the following.


Step 2 Navigate to Console Admin > Audit Log > Audit List. The audit logs are displayed. For example:


IVP Operations Hub AdministrationAudit Logs

Step 3 Select the check-box next to the log you want to view.

Deleting Log FilesTo delete audit logs, complete the following.


Step 2 Navigate to Console Admin > Audit Log > Audit Setting. The Purge Settings screen is displayed.Step 3 Set the number of days after which the log files will be deleted.Step 4 Select where to send the purged logs to; either delete them entirely or to a folder of your choosing.Step 5 Click Save.


IVP Operations Hub AdministrationDeleting Log Files

C H A P T E R 2IVP Operations Hub Content Policies

• IVP Operations Hub Content Policies, page 13

IVP Operations Hub Content PoliciesThe Content Policy application lets the Service Provider define and evaluate global content policy rules, aswell as rules based on Channels. The policies refer to content consumption and recording policies. For example;Enable/Disable Catchup, Recording Common/Unique copy, and Allow/Disallow Trick modes.

Adding Content Policies to a ChannelTo add a content policy to a specific channel, complete the following.


Step 2 Navigate to Control Plane > Policy Manager > Policies. The Global Policy screen is displayed.Step 3 Click on the Channel Policies tab.Step 4 In the Find Channel drop-down list, select the required Channel.

The Global Policies tab for this channel contains all the options to be configured for the Service Provider content policy.This is the default policy that is used if no other Policies are defined. The following fields are contained within this tab.

Advertisement

• VOD Ad Insertion Type: Enables adding in advertisement. This can be done either at the client side (STB itself)or from the Server side (when the Service Provider is preparing the content for playback).

Recording

• Allow Recording: Enables the end user to record programs.

• Pause Duration: The amount of time the end user can pause the recording for.


• Pre-Guard Band Offset: The extra time that the service provider can add at the beginning of recording a programto allow for mistakes in scheduling times.

• Post-Guard Band Offset: The extra time that the service provider can add at the end of recording a program to allowfor mistakes in scheduling times.

• Recording Retention Duration: The amount of time to keep the recorded program for.

• Recording Copy Type: Defines whether the recorded program shown to the end-user is one common recording,shown to all the end-users that requested that program or if it is a unique copy specific to the individual end-user.

Playback

• Allow Skip: Allows the end user to fast forward the program.

• Allow Pause: Allows the end user to pause the program.

• Allow Forward Skip: Allows the end user to fast forward the program.

• Allow Backward Skip: Allows the end user to rewind the program.

• Forward Skip Speed: Defines the speed at which the end user can fast forward the program.

TSTV - Time Shift TV (TSTV) encompasses Catchup TV and Restart of programs.

• Allow Restart: Allows the end user to restart programs from the middle.

• Catchup Auto Delete Duration: Defines how many days to keep the recorded programs before they are deleted.

• Allow Catchup: If Catchup is enabled, the end user can watch a particular program that has been recorded and fastforward through the content, if needed.

Step 5 Make any required changes to the previously defined fields.Step 6 Click Save.Step 7 Repeat this process for all channels that need to be configured.


IVP Operations Hub Content PoliciesAdding Content Policies to a Channel

C H A P T E R 3Linear User Interface

• Linear User Interface Overview, page 15

Linear User Interface OverviewThe Linear User Interface (UI) provides an interface to manage services and their delivery streams onmultipleplatforms, while providing a modular approach for performing day to day operations. Service metadata anddelivery details can also be viewed and managed using this application.

The Linear UI uses Channels and Channel Lineups to manage services and delivery streams.

Accessing the Linear UI

Step 1 Fromwithin the IVPOperations Hub, click on the Navigation icon , located on the top left of the page. The navigationpanel slides in from the left-hand side.

Step 2 Navigate toControl Plane >Linear > Channels/Bulk Operation/Channel Lineup (Depending on the desired feature,select Channels, Bulk Operation, or Channel Lineup). The Users screen for the feature is displayed. For example:


Creating a ChannelTo create a channel, complete the following:

• Add/modify a Channel.

• Add/modify the Service Definition Details to the Channel.

• Add/modify the EPG Names to the Channel.

• Add/modify any Additional Details for the Channel.

• Add/modify the OTT Delivery to the Channel.

• Configure the Delivery Details.

• Add/modify the QAM Delivery to the Channel.

• Associate the Delivery to a Channel Lineup.

Adding a ChannelTo add a channel, complete the following:

Step 1 From within the IVP Operations Hub, Channels screen, click from the toolbar. A new row is added to the currentchannel screen. For example:


Linear User InterfaceCreating a Channel

Step 2 Specify the service details based on the field descriptions shown below:

• Service Name - Enter a name for the broadcast channel. This name can be up to 40 characters and appears on theSubscriber's screen, based on the default language settings on their STB.

• Service Type - Select a service type category (this is mandatory) from the supported list.

Step 3 Click Save.

Modifying a ChannelTo modify an existing channel, complete the following:

Step 1 Select the desired channel from the Channels list.Step 2 From the toolbar, click . The channel row is now editable. For example:

Step 3 Make the desired changes.Step 4 Click Save.

Adding Service Definitions to a ChannelTo add Service Definitions details to a channel, complete the following:

Step 1 From within the IVP Operations Hub, Channels screen, select the desired channel.Step 2 Select the Service Definitions tab. The Service Definition tab displays. For example:



Step 3 From within the Service Definitions tab, enter the following information as desired.

• Service Name - Enter a unique name for this channel. The name is used as a reference to the channel throughoutthe application.

• Language - The default text language used for this channel. This field is Read Only.

• Service Type - The service type category selected while creating the channel. This field can be modified.

• Additional Details - Click the Additional Details icon in order to define the information for this channel. SeetheAdd Additional Details to a Channel section for additional information.

• Provider - Choose a Service Provider.

• Is Adult - Select this checkbox if this is an Adult Channel.

• Genre - Choose a genre category for this channel. To select the Genre, use the filter option by clicking andtyping the genre name. Multiple genres can be associated to a channel. Then click OK. For example:

• Is PPV - Select this checkbox to enable pay-er-view options for this channel.

Step 4 Click Save.

Adding Additional Service Definition Details

To add additional service definitions details to a channel, complete the following:

Step 1 From within the IVP Operations Hub, Channels screen, select the desired channel.Step 2 Select the Service Definitions tab and click , next to Additional Details. A pop-up iis displayed. For example:



Step 3 From within this pop-up, enter the following information as desired and then click Save.

• Related Recommendation - Click to enable related recommendation for this channel.

• Service Logo Settings - Define the following:Standard Logo: Enter the URL for the standard logo. This is the regular logo that is displayed, along with thechannel on the EPG screen.

Highlighted Logo: Enter the URL for the highlighted logo. This is displayed along with the channel, when it is infocus on the EPG screen.

Step 4 Click Save.

Modifying a Service DefinitionTo modify an existing service definition, complete the following:

Step 1 Select the desired channel from the Channels list.Step 2 Within the Service Definition tab, make the desired changes.Step 3 Click Save.

Before you can save your changes, you will need to click Cancel in the above channel list, where the channelhas turned editable.

Note



Modifying Additional Service Definition Details

To modify existing additional service definition details, complete the following:

Step 1 Select the desired channel from the Channels list.Step 2 Within the Service Definition tab, click , next to Additional Details. A pop-up is displayed. Make the desired changes

and click Save.Step 3 Click Save (again).

Adding EPG Names to a ChannelTo add an EPG Name to a channel, complete the following:

Step 1 From within the IVP Operations Hub, Channels screen, select the desired channel.Step 2 Select the Service Definitions tab. The Service Definition tab displays. For example:

Step 3 From within the Service Definitions tab, select the EPG Names tab.Step 4 Click from the toolbar and enter the following information.

• Language - Select the desired language.

• Name - Enter an EPG name for the channel, in the selected language.

Step 5 Click Save.



Modifying EPG Names for a Designated ChannelTo modify an existing EPG name designated for a Channel, complete the following:

Step 1 Select the desired channel from the Channels list.Step 2 From the toolbar, click . The channel row is now editable.Step 3 Click Cancel, next to the editable row.Step 4 Within the EPG Names tab, make the desired changes.Step 5 Click Save.

You can also delete the EPG Name on this screen, aswell.

Note

Delivery Details for a ChannelThe following provides information on how to add deliveries to a channel and how to edit and associate themwith channel lineups:

• Add and modify OTT Delivery to a Channel

• Add and modify QAM Delivery to a Channel

Adding OTT Delivery to a ChannelTo add OTT delivery to a channel, complete the following:

Step 1 From within the IVP Operations Hub, Channels screen, select the desired channel.Step 2 Click on the Delivery Details tab.Step 3 On the toolbar, click New Delivery > OTT. The Create New OTT Delivery dialog pop-up displays. For example:

Step 4 From within the OTT Delivery pop-up, enter the following information.

• Service Instance ID - Enter a unique name for this delivery. The name is used as a reference to the deliverythroughout the application.


Linear User InterfaceDelivery Details for a Channel

• Is DRM Free - Select this checkbox to enable free DRM.

• Physical Content ID - Enter an identifier for the physical content.

• URL - provide a URL for the delivery.

Step 5 Click Save.

Modifying an OTT DeliveryTo modify an existing OTT delivery, complete the following:

Step 1 Select the desired channel from the Channels list.Step 2 Click on the Delivery tab.Step 3 Choose an OTT delivery and click to access the related metadata.Step 4 Make the desired changes.Step 5 Click Save.

Adding QAM Delivery to a ChannelTo add QAM delivery to a channel, complete the following:

Step 1 From within the IVP Operations Hub, Channels screen, select the desired channel.Step 2 Click on the Delivery Details tab.Step 3 On the toolbar, click New Delivery > QAM. The Create New QAM Delivery dialog pop-up displays. For example:

Step 4 From within the QAM Delivery pop-up, enter the following information.

• Service Instance ID - Enter a unique name for this delivery. The name is used as a reference to the deliverythroughout the application.



• Frequency - Enter a frequency for the delivery system between 0 and 999.99999, inclusive of both values. Theunits of frequency shall be multiples of 100 Hz.

•Modulation - Enter a modulation value for the QAM delivery.

• Program Number - Enter a program number for the delivery.

• DRM Type - Specify the DRM type for the delivery.

Step 5 Click Save.

Modifying a QAM Delivery to a ChannelTo modify an existing QAM delivery, complete the following:

Step 1 Select the desired channel from the Channels list.Step 2 From the toolbar, click . The channel row is now editable.Step 3 Click Cancel, next to the editable row.Step 4 Click on the Delivery tab.Step 5 Choose an QAM delivery and click to access the related metadata.Step 6 Make the desired changes.Step 7 Click Save.

Associating Offers with a DeliveryTo associate offers with a delivery, using the Channel UI, complete the following.

Step 1 From within the Channels screen, select the required channel. The related channel information is displayed in the bottomhalf of the application screen. For example:



Step 2 Click on the Delivery Details tab and choose the delivery you want to associate with the offer.Step 3 Click Action and then Associate Offers. A pop-up listing the available offers is displayed. For example:

Step 4 Choose one or more offers to associate, and click Save.Step 5 Click Save again to save the changes made to the channel.

Channel Lineup OverviewA channel lineup is a collection of channel maps, grouped and sold together to subscribers. Services, whichare a part of the channel maps, are associated with the channel line up as well.

Adding a Channel LineupTo add a channel, complete the following:

Step 1 From within the IVP Operations Hub, selectControl Plane > Linear >Channel Line Up. The Channel Lineup landingpage is displayed. For example:


Linear User InterfaceChannel Lineup Overview

Step 2

Select the , then the Definition tab. The Definition page is displayed. For example:

Step 3 Specify the Channel Lineup details based on the field descriptions shown below:

• Parent Lineup - The Parent Channel Lineup that will be associated with this Channel Lineup. If there is no ParentChannel Lineup this will display as NA. A new channel line up cannot be associated to an existing Parent.

• Lineup Name - The name that defines this broadcast Channel Lineup. This is the name that appears on thesubscriber's screen, based on the default language settings on their Set Top Box (STB). This name can be up to 40characters, in length.

• Lineup Description - Provides a brief description for this Channel Lineup.

• Lineup ID - The Channel Lineup identifier associated with this Channel Lineup.

Step 4 When finished, click Save.



Associating Services to a Channel LineupTo associate a service to a Channel Lineup, complete the following:

Step 1 From within the Channels Lineup screen, select the Associated Services tab and then click on Associate Services.

Step 2 Select a Channel Lineup from the Channel Lineup list by clicking on the Channel Lineup name.Step 3 Click on Associate Services. The Available Deliveries are displayed. For example:

Step 4 Select the desired services and then click OK. The following list provides a brief description of each field contained inthe previous page.

• Service Name - The name for the broadcast or OTT channel. This is the name that appears on the subscriber'sscreen, based on the default language settings on their STB.

• Key - Unique reference for the delivery by the traffic. Note that the availability of this field is configured fromwithin the config.properties file.

• Delivery Type - The medium used to deliver this service.

Step 5 For the associated services of a channel line up its possible to:

• Delete services.

• Edit details - Select number and order number.



IVP Operations Hub Bootstrap OverviewThe Bootstrap IVP application enables you to manage ingest and export of your system data in bulk.

You may consider ingesting or exporting your system data in one of the following situations:

• You are setting up your platform for the first time, or re-deploying an existing platform. For example,adding a new data center.

• You are upgrading an existing platform.

• You are migrating from a test system to a live system.

• You want to make bulk changes to your exported data "offline" and then import the updated data backinto the system.

• You want to save a backup of your data locally.

The Bootstrap UI includes Import and Export sections, as seen below:

Importing Bulk DataTo import system data in bulk, complete the following:

Step 1 From within the IVP Operations Hub, select Control Plane > Bootstrap IVP Services. The Bootstrap IVP screen isdisplayed. For example:


Linear User InterfaceIVP Operations Hub Bootstrap Overview

Step 2 From within the Import section, click Choose File.Step 3 Choose the desired file and click Open.Step 4 Click Import. The data file is validated and imported into the application.

Importing Channels in Bulk

In order to successfully import channels and related data, the import file (in excel format) must include thefollowing entities as separate worksheets.

It is very important to ensure the worksheet names are not altered.Note

The following table provides a description of the import file entities.

DescriptionMandatory?Entity/Worksheet

Includes channel related metadata.YesChannel

Includes logo related metadata.YesLogo

Includes poster related metadata.NoPoster

Includes QAMDelivery relatedmetadata. Each channel must haveat least one delivery.

YesQAMDelivery

Includes OTTDelivery relatedmetadata. Each channel must haveat least one delivery.

YesOTTDelivery

The following provides an example for a channel import file.



Importing Channel Lineups in Bulk

In order to successfully import channel lineups and related data, the import file (in excel format) must includethe following entities as separate worksheets.

It is very important to ensure the worksheet names are not altered.Note

The following table provides a description of the import file entities.

DescriptionMandatory?Entity/Worksheet

Includes channel lineup related metadata.YesChannelLineUp

Includes metadata related to service to channel lineup association.YesServiceToLineUp

The following provides an example for a channel lineup import file.



Validating the Import Data File

To validate the import data file, complete the following:

Step 1 Make sure you have your data file available locally on your system.Step 2 Validate import data file by navigating to the Bootstrap IVP application screen, and then go to the Import section.Step 3 In the Import section, clickChoose File. A window pops up where you can browse for the data file on your local system.Step 4 Choose the data file and click Validate. A successful validation message is displayed below. If any validation errors are

encountered, they are also displayed.Step 5 To clear validation messages from the application screen, click Clear.

Exporting Data in BulkThe export feature can be used to export and save a backup of your application data locally. You may considerexporting your data and later ingesting it back in one of the following situations:

• You are setting up your platform for the first time, or re-deploying an existing platform. For example,adding a new data center.

• You are upgrading your platform.

• You are migrating from a test system to a live system.

• You want to make bulk changes to your data "offline" and then import the updated data back.

• You want to save a backup of your data locally.

To export data in bulk

Step 1 From within the IVP Operations Hub, select Control Plane > Bootstrap IVP. The Bootstrap IVP screen is displayed.For example:

Step 2 In the Export section, from the Select Entity list, choose an entity whose data you want to export.Step 3 Click Export. The data is exported to a default location on your local system, and the exported file is displayed.

The data will be exported in an excel file format. The file has a default name Export <Entity><Date><Time>.xslx.For example, Export-Channels- 18 September 2017 14:08:02.xsls.

Note



C H A P T E R 4Household Data Maintenance

• Identity Management, page 31

Identity ManagementUsing the Identity Management feature of the IVP Operations Hub you can manage households, relateddevices, user preferences, and other services.

Viewing Household InformationTo view Household information, complete the following.


Step 2 Navigate to Control Plane > Identity Management > IM UI. The Households screen is displayed. For example:

Step 3 In the Household tab, select the required filter from the drop-down list (Household ID, Device ID or KDSN ID).Step 4 Enter the desired ID.Step 5 Click on the Search icon.Step 6 Click on the desired household ID that appears in the results field on the left. Information for the desired household is

displayed. For example:


The following tabs contain IVP Operations Hub Household information.

Authorization Tab: Displays the following:

• Subscriptions: A subscription provides information about content that the members of the household are entitledto view.

• Enabled Services: Services refer to actions, such as record content, purchase VOD, and so on.

Devices Tab: Displays the devices attached to a household. For example:

You can also deregister devices with this tab.

Household Details Tab: Provides the following information.

Detailed Information

• Household ID: Unique identifier for the household provided by the Service Provider.

• Household Status: One of the following:Activated: Smartcard is activated and the household can view content.

Suspended: Smartcard is deactivated and the household cannot view any content.

• Bouquet: Channel Lineup ID - for example, which package the end user has signed up for.


Household Data MaintenanceViewing Household Information

• Region: ID of geographical state or province.

• Country ISO Code: Country code.

• Default User ID: Can have multiple users associated with one household. This is the default user ID.

• Account ID: Optional ID used by the Service Provider.

• Billing ID: Optional ID used by the Service Provider.

Preferences

• Adult Content Pin: This PIN Is used by the end user to access Adult content TV. The end user can set their ownPIN via the STB. If the end user forgets the PIN, the Service Provider can reset the PIN back to zero in this tab viathe Reset button, thereby enabling the end user to reset their PIN from the STB.

• Purchase Pin: The customer can set their Purchase PIN, which allows them to pay for VOD. If the end user forgetsthe PIN, the Service Provider can reset the PIN back to zero in this tab via the Reset button, thereby enabling theend user to reset their PIN from the STB.

• Buying Protection for On Demand:When set to true, the end user has to enter a PIN number to purchase content.

• Disk Space Management Mode: Can be set to automatic, in which case the recordings are automatically deletedwhen the space is used up. Or can be set to manual, in which case the end-user is asked to delete recordings tomake more space available.

User Profile:A user profile defines basic user related information, such as User Profile ID and Favorite Channels URL.This section is read-only.

Library and Purchases Tab

• VOD Library: The VOD Library section displays the VOD content that has been assigned to a household. Itdisplays information, such as Asset title, duration, Asset Expiration date, and so on.

• Titles: The Titles section displays the titles and their various attributes.

• PVR Catalog: The PVR Catalog section contains the list of PVR recordings of a household. It includes data suchas Title, State, Channel name, duration, and so on.



C H A P T E R 5Viewing Dashboards

• Using the IVP Operations Hubs Dashboards, page 35

Using the IVP Operations Hubs DashboardsThe IVP Operations Hub dashboards provide a high level view of the system status and its health. Thedashboards also provide a view of the service incidents that have been raised, along with their status.

You can navigate through multiple views of the dashboard via a drop down at the top of the application screen.The following dashboards are supported:

• Linear System

• VoD System

• TSTV (Time Shift TV) System

• cDVR (Cloud Digital Video Recording) System

Linear System DashboardAccess the Linear dashboard via the drop-downmenu, located at the top of the application screen. For example:


The Linear SystemOverview dashboard monitors linear (or live) system applications and also displays serviceincidents raised on the system.

The following key process indicators are displayed within the Linear dashboard. Hover over the refresh icon

to display the last refresh time.

• Active Channels: The Active Channels field displays the number of channels currently active acrosshouseholds and devices.

• Active Streams: The total count of devices playing with active playback stream.

• Linear Stalling Rate: The linear stalling rate chart displays the percentage of linear television contentthat experienced stalling before it could be viewed. Linear Stalling is the frequency of buffering thatoccurs during sustained playback.

The health status of linear stalling rate is displayed as:

DescriptionStatus Color

The percentage of stalling rate is in the acceptable range.Green

The percentage of stalling rate is in the borderline range.Yellow

The percentage of stalling rate is in the unacceptable range.Red

• Tune Success: The Tune Success field displays the percentage of linear tuning that was successfulduring the past (specified and configured) duration.

The threshold level is 97 percent. The health status of tune success can be defined as one of the following:


The tune success rate is above 97.5%. This is a good state.Green

The tune success rate is below 97.5%. This is a severe state.Red

• Tune Latency: The Tune Latency field displays the percentage of linear tuning, with latency less thanthe specified, and configurable, duration of time.

The threshold level is 96.5 percent. The health status of tune latency can be defined as one of thefollowing:




• Bitrates: The Bitrate field provides a distribution of the rate at which devices are streaming videocontent, over a specified period of time.

• Regional Heat Map: The Regional Heat Map is a bubble map indicating playback failure, by region.Increased playback failure is indicated by bigger bubbles on the map.


Viewing DashboardsLinear System Dashboard

• Channels with Errors: The Channels with Errors field indicates the availability test that passed withwarnings for each channel (playback successful but other aspects degraded e.g metadata/scheduledata/logos).

VoD System DashboardAccess the VoD dashboard via the drop-down menu, located at the top of the application screen. For example:

The VoD System Overview dashboard monitors VoD (or live) system applications and also displays serviceincidents raised on the system.

The following key process indicators are displayed within the VoD dashboard. Hover over the refresh icon

to display the last refresh time.

• Successful Assets: Count of successful VOD ingests over a period of time.

• Failed Assets:Count of failure VOD ingests over a period of time.

• VoD Stalling Rate: The VoD stalling rate chart displays the percentage of VoD television content thatexperienced stalling before it could be viewed. VoD Stalling is the frequency of buffering that occursduring sustained playback.

The health status of VoD stalling rate is displayed as:





• Tune Success: Tune Success field displays the percentile of VoD tuning that was successful during thepast (specified and configured) duration.

The threshold level is 97 percent. The health status of tune success can be defined as one of the following:




Viewing DashboardsVoD System Dashboard



• Tune Latency: Tune Latency field displays the percentile of VoD tuning, with latency less than thespecified, and configurable, duration of time.

The threshold level is 96.5 percent. The health status of tune latency can be defined as one of thefollowing:




• Bitrates: The Bitrate field provides a distribution of the rate at which devices are streaming videocontent, over a specified period of time.

• Storage Health: The storage utilization for VOD assets.

• Regional Heat Map: The Regional Heat Map is a bubble map indicating playback failure, by region.Increased playback failure is indicated by bigger bubbles on the map.

• Purchase Notification: Successful VOD purchase notification to service provider billing system.

• Sustained Playback Success: Percent for VOD playbacks that were not aborted by a client or servererror.

TSTV (Time Shift TV) System Overview DashboardAccess the TSTV System Overview dashboard via the drop-down menu, located at the top of the applicationscreen. For example:

The TSTV System Overview dashboard monitors the TSTV system applications, and provides a view ofassociated metrics and KPIs, and displays service incidents raised on the system, as well. TSTV also enablessubscribers to view video content, even after the live broadcasting has started. It includes catchup TV andrestart TV.


Viewing DashboardsTSTV (Time Shift TV) System Overview Dashboard

The following key process indicators are displayed within the TSTV System Overview dashboard. Hover

over the refresh icon to display the last refresh time.

• CatchupRec. Success:TheCatchupRecording Success field displays the percentile of catchup recordingsthat were successful, per the total number of recordings.

The threshold level is 99.5 percent. The health status of Catchup Recording Success can be defined asone of the following:


The Catchup Recording Success is above 99.5%. This is a good state.Green

The Catchup Recording Success rate is below 99.5%. This is a severe state.Red

• Restart Rec. Success: The Restart Recording Success field displays the percentile of restart recordingsthat were successful, per the total number of recordings.

The threshold level is 99.5 percent. The health status of Catchup Recording Success can be defined asone of the following:


The Restart Recording Success is above 99.5%. This is a good state.Green

The Restart Recording Success rate is below 99.5%. This is a severe state.Red

• Catchup Playback Latency: The Catchup Playback Latency field displays the percentage of catchupplayback, with delay in playback less than the specified, and configurable, duration of time.

The threshold level is 96.5 percent. The health status of Catchup Playback Latency can be defined asone of the following:


The Catchup Playback Latency is above 96.5%. This is a good state.Green

The Catchup Playback Latency rate is below 96.5%. This is a severe state.Red

• Restart PlaybackLatency:The Restart Playback Latency field displays the percentile of restart playback,with delay in playback less than the specified, and configurable, duration of time.

The threshold level is 96.5 percent. The health status of Restart Playback Latency can be defined as oneof the following:


The Restart Playback Latency is above 96.5%. This is a good state.Green

The Restart Playback Latency rate is below 96.5%. This is a severe state.Red


Viewing DashboardsTSTV (Time Shift TV) System Overview Dashboard

• TSTV Stalling Rate: The TSTV stalling rate chart displays the percentage of TSTV television contentthat experienced stalling before it could be viewed. TSTV Stalling is the frequency of buffering thatoccurs during sustained playback.

The health status of TSTV stalling rate is displayed as:





• Bitrates:Bitrate provides a graphical distribution of the rate at which devices are streaming TSTV videocontent, over a specified period of time.

• Catchup Playback Success: The Catchup Playback Success field displays the percentage of catchupplayback that were successful, per the total number of playback requests.

The threshold level is 97.5 percent. The health status of Catchup Playback Success can be defined asone of the following:


The Catchup Playback Success rate is above 97.5%. This is a good state.Green

The Catchup Playback Success rate is below 97.5%. This is a severe state.Red

• Restart Playback Success: The Restart Playback Success field displays the percentage of restartplaybacks that were successful, per the total number of playback requests.

The threshold level is 97.5 percent. The health status of Restart Playback Success can be defined as oneof the following:


The Restart Playback Success rate is above 97.5%. This is a good state.Green

The Restart Playback Success rate is below 97.5%. This is a severe state.Red

cDVR (Cloud Digital Video Recording) System Overview DashboardAccess the cDVR System Overview dashboard via the drop-down menu, located at the top of the applicationscreen. For example:


Viewing DashboardscDVR (Cloud Digital Video Recording) System Overview Dashboard

cDVR refers to a cloud based digital video recorder system, where the video content is recorded on the serviceproviders data center rather than the subscribers DVR set-top box. The cDVR System Overview dashboardmonitors the cDVR system applications and displays service incidents that are raised on the system, as well.

The following key process indicators are displayed within the cDVR System Overview dashboard. Hover

over the refresh icon to display the last refresh time.

• Booking Success (24h):TheBooking Success field displays the percentage of successful cDVR bookings.

The threshold level is 97.5 percent. The health status of Booking Success can be defined as one of thefollowing:


The Booking Success is above 97.5%. This is a good state.Green

The Booking Success rate is below 97.5%. This is a severe state.Red

• Recording Success (24h): The Recording Success field displays the percentage of successful cDVRrecordings that were successfully completed from the total number of recording requests made.

The threshold level is 99.5 percent. The health status of Recording Success can be defined as one of thefollowing:


The Recording Success is above 99.5%. This is a good state.Green

The Recording Success rate is below 99.5%. This is a severe state.Red

• Booking Latency: The Booking Latency field displays the percentage of bookings performed in lessthan 2 seconds Success Rate.

The threshold level is 98.5 percent. The health status of Booking Latency can be defined as one of thefollowing:


The Booking Latency is above 98.5%. This is a good state.Green

The Booking Latency rate is below 98.5%. This is a severe state.Red



• Playback Latency: The Playback Latency field displays the percentage of cDVR video content thatwas successfully played back, within the specified and configurable duration of time.

The threshold level is 96.5 percent. The health status of Playback Latency can be defined as one of thefollowing:


The Playback Latency is above 96.5%. This is a good state.Green

The Playback Latency rate is below 96.5%. This is a severe state.Red

• Bitrates: The Bitrate field provides a graphical distribution of the rate at which devices are streamingrecorded video content, over a specified period of time.

• Playback Success: The Playback Success field displays the successful DVR Playbacks/Total numberof DVR playback requests.

The threshold level is 98.5 percent. The health status of Playback Success can be defined as one of thefollowing:


The Playback Success rate is above 98.5%. This is a good state.Green

The Playback Success rate is below 98.5%. This is a severe state.Red

• Storage Health: The Storage Health field displays the percentile of usage of space in the server forcDVR recording.



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