ivo favotto executive general manager, duty free & luxury ls … · 2017-11-09 · sapphire...
TRANSCRIPT
Ivo Favotto Executive General Manager, Duty Free & Luxury LS travel retail Pacific
Competing in e-commerce
Who we are – LS travel retail Pacific
25 YEARS EXPERIENCE
140+ STORES
+20 MILLION CUSTOMERS
The region’s most established and successful TR specialist
Diverse portfolio of concepts & brands
Operations in Australia, New Zealand and New Caledonia
The leading Books, News & Convenience & Souvenir Retailer
Growing portfolio in Duty Free & Luxury and Foodservice
$300M SALES
Our e-commerce activities – in pictures
Fully Transactional
Website
Our e-commerce activities – in pictures
Weekly EDMs
Our e-commerce activities – in pictures
Data Mining
Our e-commerce activities – in pictures
Member’s Offers
Our e-commerce activities – in pictures
Our e-commerce activities – in pictures
Our e-commerce activities – in pictures
Call Centre
Our e-commerce activities – in pictures
Multi-platform
The traditional view ...
Marketing
Price transparency Domestic competitors
In-store experience
But ...
Marketing
Price transparency Domestic competitors
In-store experience
But ...
Marketing
Price transparency Domestic competitors
In-store experience
But ...
Marketing
Price transparency
Domestic competitors In-store experience
Result?