itu-d report on the usage and provision of cloud computing ...€¦ · cloud computing advantages...

ITU Regional Forum on Emerging TechnologiesTunis, Tunisia, 23-24 April 2019

ITU Forum on Technologies, Regional Emerging Tunis, Tunisia, 23-24 April 2019

ITU-D Report on the Usage and Provision of Cloud Computing Services

in Arab Countries

Presented by: Mr. Slaheddine MAAREFSenior Advisor and Deputy Regional Director

ITU Regional Office for the Arab [email protected]

mailto:[email protected]

Objective of the Study

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ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019

Improve the use and implementation of Cloud Computing Technology in Arab countries through:

assessing the situation of using and providing Cloud Computing in Arab Countries

identifying the main opportunities, barriers, issues and needs

proposing a set of relevant guidelines allowing all related stakeholders to benefit from the use of cloud computing technology at different levels

In order to collect information and experiences on the consumption and the provision of cloud computing services in Arab Countries to be used to elaborate the report, a survey was disseminated in June 2018, and was sent to the 22 Arab countries

Overview on the Survey

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Topic Nb. of Questions Overview

General Questions 12Line of Business, internet connection type, number of CSPs and Data Centers in the country, most sectors using the Cloud in the country, social and economic advantages of Cloud Computing, …

Use of Cloud Computing Services 15

Motivations for use, deployment models, cloud offerings and applications, costs, criteria for the choice of CSPs, advantages, internal and external barriers, …

Provision of Cloud Computing Services 11 Motivations for provision, deployment models, provided cloud services,

infrastructure requirements, challenges, …

Towards an improved use and provision of Cloud Computing services

13 National initiatives, data protection and security, Capacity Building and Support, standardization requirements, data centers improvements, Experiences and success stories, …

Survey on :

Usage and Provision Of Cloud Computing Services in Arab Countries

Overview on the Respondents

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Country Number of Respondents1 Comoros 12 Egypt 13 Iraq 14 Jordan 255 Kuwait 16 Palestine 17 Qatar 18 Saudi Arabia 29 Somalia 4

10 Sudan 111 Syria 112 Tunisia 4

Total 43

Sector Number of Respondents

1 Telecommunications/ICT 17

2 Education/reserach 14

3 Healthcare 2

4 Public services 5

5 Banking/finance 5

Total 43

43 responses on the survey were received from 12 different Arab countries:

Respondent organizations are diverse and belong to different sectors:

Some Findings from the Survey (1/9)

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Motivations for Cloud Services Adoption

The main motivation for Arab organizations to migrate to the cloud is to increase work efficiency, mainly by:• improving collaboration within the

organization’s staff• enhancing mobility• offering office tools and productivity-

enhancing applications on the cloudDecrease

total cost ofownership

Replace on-premiselegacy

systems

Enablebusiness

continuity

Increasework

efficiency

Other NoResponse

58%

47%

61%69%

6% 6%


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Adopted Cloud Deployment Models

The Private Cloud Computing is the mostadopted deployment model by Araborganizations (61% of respondents)

61%

28%

39%

6% 8%

64%72%

31%

42%

14% 11% 8%

Security is the most important factor that influencesthe choice of the cloud deployment model by Araborganizations (72% of respondents)


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Cloud Computing Services and Applications

The responses to the survey show that personal productivity software (61% of respondents), servers hosting (56% of respondents) and storage (44% of respondents) are the most Cloud Computing services currently used by Arab organizations

0%

10%

20%

30%

40%

50%

60%

70%

Currently using Planning to usewithin 1 year

Planning to usewithin 1 to 3

years

Planning to usewithin 3 to 5

years

No plans to use

Collaboration and communication tools

Storage

Servers hosting

Backup Storage

Disaster recovery

Enterprise and Business software

Application platforms & developmentsoftwarePersonal productivity software

Utilities/management software

Networks


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Cloud Computing Advantages According to the survey’s findings,

service availability was ranked as the most important advantage of Cloud Computing for Arab organizations (51% of respondents)

High importance was also given to other advantages such as the reduction of capital expenditure (47% of respondents), business continuity (44% of respondents) and the disaster recovery capabilities (42% of respondents)0% 20% 40% 60% 80% 100%

Reduction of capital expenditure

Operational cost saving

Outsourcing non-core/non-strategic activities

Faster time to market

Scalability on demand/flexibility to the business

Frequent software updates

Convenience for the IT development teams

Reliable data storage

Business Continuity

Disaster recovery capabilities

Increased collaboration

Mobility

Service Availability

47%

33%

14%

19%

37%

26%

19%

28%

44%

42%

23%

33%

51%

26%

33%

14%

37%

33%

28%

26%

40%

35%

37%

23%

19%

26%

9%

12%

23%

19%

12%

19%

23%

14%

9%

9%

23%

26%

9%

2%

7%

14%

7%

5%

12%

7%

7%

5%

2%

5%

5%

2%

12%

2%

5%

2%

9%

2%

2%

7%

2%

2%

5%

2%

2%

2%

2%

1- Most important 2- Very important 3- Important 4- Quite important 5- Least important Do not know No Response


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Internal Barriers to Cloud Services Adoption

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Unawareness of Decision makersGeneral Resistance to change

Measuring ROICost management

Integration with existing systemsLack of resources /expertise

Governance/control issues

22%14%14%

19%22%

14%22%

11%17%

22%36%

28%33%

28%

11%25%

25%8%

14%14%

17%

11%14%

8%8%8%

6%11%

14%11%

6%3%

8%8%

3%

11%6%

8%6%

6%8%

6%

1- Most important 2- Very important 3- Important

4- Quite important 5- Least important Do not know

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Lack of regulatory framework

Lack of benchmarking

Security issues

Privacy and data protection issues

Trust in CSP

Location of data

Data ownership

Service Quality/SLA issues

Lack of technical support

Vendor lock-in concerns

Availability concerns

Performance concerns

Lack of customization opportunities

Regulatory/compliance concerns

Technical complexity

28%

17%

44%

42%

31%

31%

36%

28%

14%

17%

19%

14%

11%

22%

6%

19%

8%

19%

17%

22%

25%

22%

25%

14%

11%

22%

28%

19%

22%

22%

25%

31%

8%

14%

11%

17%

14%

17%

14%

14%

14%

6%

6%

3%

11%

6%

11%

3%

6%

6%

3%

3%

3%

3%

6%

3%

3%

6%

11%

11%

6%

3%

8%

6%

3%

3%

6%

3%

6%

6%

11%

3%

6%

3%

3%

3%

3%

6%

3%

3%

3%

1-Most Important 2-Very important 3- Important4- Quite important 5- Least important Do not know

According to the survey’s respondents, Privacy and dataprotection issues are the most important externalbarriers to Cloud Services Adoption in Arab countrieswhile Governance/ control issues, integration withexisting systems and unawareness of decision makersabout the potential of the Cloud are the mostimportant internal barriers

External Barriers to Cloud Services Adoption


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Challenges of Cloud Service Providers

The lack of regulatory framework for Cloud Computing services and data privacy are the top two challenges for Arab Cloud Service Providers

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Lack of regulatory framework for Cloud Computing services

Lack of resources and expertise

Security requirements

Data privacy

Lack of standardization

Regulatory compliance

Performance requirements

Managing Multiple Cloud Services

Competition

Provisioning of new services

Interoperability

Finding the appropriate technology partners

Infrastructure needs

100%

67%

100%

67%

67%

33%

33%

33%

33%

33%

67%

67%

33%

33%

33%

33%

33%

33%

33%

33%

33%

33%

1-Most important 2-Very important 3- Important 4- Quite important 5- Least important Do not know


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National Initiatives to Promote Cloud Computing

60% of the respondents mentionedthat their countries have alreadylaunched national initiatives topromote Cloud Computing

42%

42%

28%

51%

63%

14%

16%

12%

7%

21%

26%

35%

19%

21%

21%

21%

14%

23%

21%

14%

16%

7%

30%

12%

5%

9%

12%

7%

19%

2%

5%

5%

2%

5%

7%

2%

2%

5%

5%

2%

2%

2%

2%

2%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Reduce the cost of Bandwidth

Invest in IT infrastructure

Protect intellectual property

Combat cybercrime

Guarantee data protection and privacy

Raise awareness on the benefits of CC

Cooperate with international institutions

Benchmark experiences of other countries

Stimulate investments in broadband

Promulgation of legislations and regulations

1-Most important 2-Very important 3- Important 4- Quite important 5- Least important Do not know

60%27%

13%

0%Yes

Yes, ongoing

No, but on theroadmap

No initiatives

The most recommended initiatives to be launched in order topromote Cloud Computing in Arab countries are to guarantee dataprotection and privacy, combat cybercrime, reduce the cost ofbandwidth and invest in IT infrastructure such as implementingIXPs and building national data centers


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Best Practices to enhance Security in the Cloud

0%

10%

20%

30%

40%

50%

60%

70%

80%

Controlshared

responsibilitybetween CSC

and CSP

Deployaccess

managementsolutions

Verifycompliance

requirements

Secureendpoints

Encrypt dataand conduct

audits

Other No response

Encrypting Data and conducting audits wereranked as the most important and helpfulbest practices for Arab organizations toenhance security in the Cloud (74% ofrespondents) followed by securingendpoints (53% of respondents) andverifying compliance requirements (47% ofrespondents)


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Need for capacity building

The main area where capacitybuilding is needed by Araborganizations in the field if CloudComputing is security management(67% of respondents)

Capacity building is also needed inthe domains of data centersmanagement and technicalrequirements including IT andnetworks (53% of respondents)

0%

10%

20%

30%

40%

50%

60%

70%

Some Recommendations (1/3)

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Arab Governments need to establish of a cloud computing regulatory framework which focuses on theregulatory issues related to Cloud Computing and defines clearly the rights and obligations of the main actors inthe Cloud Computing ecosystem, essentially CSPs, Individual Customers, Government entities and organizationsusing the Cloud

Building Data Centers in Arab countries could drive the use of Cloud Computing Services as the hosting of dataoutside the country is considered problematic and raises many concerns related to security and data protection

The coordination of legislations between countries and sub-regions on data protection aspects in the cloudwould be important to promote a wider use of Cloud Services inside the Arab region and to help local CSPs enternew markets

More Internet exchange points (IXP) should be established in the Arab Countries, on national and/or regionalbasis


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Policy makers and regulators in Arab countries should put in place policies and regulations that support thedevelopment of broadband infrastructure and ensure the availability and the affordability of broadband accessfor all citizens

Concerns about data security should not prevent Arab organizations from using cloud services and benefit fromtheir multiple advantages. The selection of the most suitable deployment model and of the right CSP that meetthe requirements of the organizations in regards to security of data and compliance, could mitigate the securityrisks

At a national scale, ICT Academic institutions should include Cloud Computing studies in the universitycurriculum and award degrees dedicated to Cloud Computing

CSPs should establish a team of experts certified in many Cloud aspects and build strong partnerships withinternational companies specialized in Cloud Computing in order to help them build their data centers, installservices platforms and enrich their services portfolio


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Raising awareness about Cloud Computing Advantages may help convince top managers of organizations aboutthe importance to migrate to the Cloud and reduce the impact of resistance to change

Arab countries which are more advanced in Cloud usage and provision could share their experiences with othercountries as well as develop best practices that could be helpful for the other countries

Arab countries should get more involved in the standardization activities of international SDOs (StandardsDevelopment Organizations) and communicate on their needs for Cloud Computing standards and theirconcerns which could be addressed by standards in order to take account of them in future standardizationwork

A Task Force for Arab countries around Cloud Computing could be created in order to further and effectivelycontribute to the standardization activities of international SDO and groups working on Cloud Computingstandards

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Thank you

Forum Régional de l’UIT sur les Technologies Emergentes Tunis - Tunisie, 23-24 Avril 2019

itu-d report on the usage and provision of cloud computing ...€¦ · cloud computing advantages...

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