itsmf czech republic, z. s. · itsmf czech republic, z.s. brno, 17.5.2017 patrik Šolc chairman of...
TRANSCRIPT
• a non-profit organization, focused on development and promotion of best practices in IT Service Management and IT Governance
• a chapter of the international itSMF community (itSMF International)
• 210 members
• 40 companies
Who we are...
• promotion of best practice and standards
• support ITIL and other IT certifications
• share experience with IT Service Management and IT Governance
• „ITSM Prakticky“ workshops – knowledge sharing
What are we doing?
• Monthly
• True stories and experience of our members• T-mobile – liniové a procesní řízení• Penny Market ... Změna IT oddělení v poskytovatele IT služeb• ČEZ ICT Services – Katalog IT služeb vs zlepšení kvality služeb• Autosalon Klokočka – Transformace IT• Česká spořitelna• DHL
• New IT trends• Úvod do IT4IT, DevOps, Agile Scrum vs Waterfall, • Risk Management, Problem Management, Major Incident
Management
Experience sharing workshops – „ITSM Prakticky“
• The largest IT Service Management event in the Czech Republic
• 2 days, a lot of sessions, 45 speakers
Annual Conference
Next conference:
18th – 19th January 2018
Thank you