it's not in the job description
DESCRIPTION
Keynote presentation for STC France annual conference, 2009TRANSCRIPT
![Page 1: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/1.jpg)
IT’S NOT IN THE JOB DESCRIPTION
OR HOW BEING A TECHNICAL COMMUNICATOR CAN ALSO TURN YOU INTO A(N).. .
R a y G a l l o nCulture Communication Technologie
![Page 2: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/2.jpg)
ENTOMOLOGIST...Take your place in the never-ending search for BUGS
Get your company out of impossible situations
Wait a minute! The control room
is AC, but the rocket is DC!
![Page 3: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/3.jpg)
GENDARME...Enforce standards and practices:
Procedures
Terminology
Consistency
Style
User experience
Quality assurance
![Page 4: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/4.jpg)
The Terminology
PoliceIt’s a thankless task, but somebody’s got
to do it!
![Page 5: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/5.jpg)
NETWORKER...even multicultural
![Page 6: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/6.jpg)
FIREFIGHTER...Be the first to discover that two teams in your project are working at cross purposes without realizing it!
Mediate conflicts
Be the user’s advocate when someone proposes a solution that’s easy for them, but bad for...
![Page 7: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/7.jpg)
EVANGELIST...Someday, sometime, you will certainly need to persuade some colleague or other that your customers need to be informed.
Typical counter-arguments (I didn’t make any of these up):
“The interface is so good you don’t need information”
“Nobody reads the documentation anyway”“Who cares, we’re M___soft!”“Interface? Choices? Everything needs to be configurable”
Just like an evangelist, sometimes you have to thump “the bible” and fight against ignorance.
![Page 8: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/8.jpg)
What we Specified
![Page 9: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/9.jpg)
What they programmed
![Page 10: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/10.jpg)
HUMAN FACTORS EXPERT...
Performing serious analysis
![Page 11: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/11.jpg)
HUMAN FACTORS EXPERT...
Performing serious analysis
Applying intelligent design ideas
![Page 12: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/12.jpg)
Performing serious analysis
HUMAN FACTORS EXPERT...
Meeting user needs
![Page 13: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/13.jpg)
HUMAN FACTORS EXPERT...
Meeting user needs
Using common sense
![Page 14: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/14.jpg)
PSYCHOTHERAPIST...You understand everyone, and everyone’s point of view - because you’re a translator
Because you understand everyone, you can make them feel good about themselves
When you make people feel good about themselves, you contribute to team unity!
![Page 15: It's Not in the Job Description](https://reader036.vdocuments.us/reader036/viewer/2022070304/54c749954a795989488b45af/html5/thumbnails/15.jpg)
...IN SHORT, THE GLUE THAT HOLDS IT ALL
TOGETHERHAPPY STICKING!