“its not all plain sailing – why you need to understand what’s keeping your boss awake at...
TRANSCRIPT
“ITS NOT ALL PLAIN SAILING – WHY YOU NEED TO UNDERSTAND WHAT’S KEEPING YOUR BOSS AWAKE AT NIGHT”
Angelo Malizis13 May 2008
EA NETWORK CONGRESS
Overview
Challenges facing Corporate Australia Why the EA needs to understand
these The changing role of the EA
(“Lieutenant”) Developing Corporate Cognisance The EA is an asset to the organisation
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Important “internal” challenges facing corporate Australia Creating the right organisational
culture Effective management of customers’
satisfaction Right skill mix in a rapidly changing
environment Enhancing employee flexibility Effective introduction of new processes and
IT Are we doing the right things?
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Are we doing the right things? Product Price Place Promotion
4
Important “external” challenges facing corporate Australia
What are the competitors doing?
Challenges facing Australia
Global financial crisis
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Important “external” challenges facing corporate Australia
What are the competitors doing?
Challenges facing Australia
Global financial crisis
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2020 Summit – 10 core challenges facing Australia
1. The future of the Australian economy
2. The productivity agenda3. Population, sustainability, climate
change, water4. Future directions for rural industries
and rural communities5. A long-term national health strategy
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2020 Summit – 10 core challenges facing Australia (continued)6. Strengthening communities,
supporting families and social inclusion
7. Options for the future of indigenous Australia
8. Towards creative Australia9. The future of Australia governance10. Australia’s future security and
prosperity8
Important “external” challenges facing corporate Australia
What are the competitors doing?
Challenges facing Australia
Global financial crisis
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Global financial crisis
Strong economic growthLow Interest ratesCheap and available creditHigh house and share prices
Banks keep cash reservesCredit markets tightenExpensive borrowing costsSubprime lossesFalling housing and share markets
New Financial instrumentsRisk not understoodLarge losses on MB AssetsLoss of confidence on MBS
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Why does the EA need to understand the business challenges? Improve personal
efficiency/effectiveness
Broader contribution to the company’s goals and objectives
Improve “circle of influence”
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Being the Lieutenant to the ships Captain
The EA can be a major contributor to:
Strategic planning
Resource management
Project management
Team Leadership12
Developing corporate cognisance Understand what motivates your boss Find out what’s keeping him awake at night Understanding your boss’s goals and
priorities as well as those of his executive team
Understanding management styles of the executive team
Understanding work styles of the executive team
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How can I solve my boss’s problems?
Circle of Influence
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The EA is an Asset to the organisation Assisting managements’ policy
making, planning and coordination of activities
Increasing the CEO’s flexibility Major contributor to improving the
flow of communication within the organisation
Being a liaison person for the CEO15
The EA is an Asset to the organisation Handling special projects and “trouble
shooting” Bringing confidentiality, special knowledge,
diplomacy and tact to the position Interpreting company policies and
procedures Being a candidate for future
promotion – a tremendous asset to the company in terms of time and money
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