It’s never been easier to engage with citizens, empower your agents and achieve your citizen experience goals.

Power your agency goals with amazing one-on-one experiences.The digital age has made the customer expe-rience the new battleground for industries ev-erywhere. Consumers have ever higher expec-tations for personalized service that is always available in their preferred channels—from phone to mobile to social. They demand con-venience and speed—and they are willing to switch to get better service.

That means improving engagement with cit-izens and achieving your agency goals all comes down to how well you win one-on-one citizen interactions. It’s a simple idea, really—frictionless individual experience, drive engage-ment and simplify the way citizens interact with your agency.

At NICE inContact, we make it easy for contact centers to reach their goals by transforming one-on-one experiences.

We were born in the cloud and we never stop innovating in the cloud. The NICE inContact CXone cloud citizen experience platform is the only FedRAMP certified contact center solution on the market today. With industry leading flexibility and reliability, we make it easy and affordable for Federal, State and Local agencies to turn each and every citizen interac-tion into an amazing experience.

Best-in-class technology is just the start.We know that consistently hitting your performance goals takes more than technology—which is why we surround you with the best customer experience experts in the industry. People who can help strategically guide you along the way. And to make sure every base is covered, we help you partner with the top solution providers in the business.

Through this powerful combination of our technology, our people and our partners, we bring together everything you need to achieve your goals and key business metrics. And of course, create meaningful en-gagements with constituents every step of the way.

Our Technology Our People Our Partners

Turn Insights IntoResults

Unlock Your Team'sPotential

ANALYTICS WORKFORCE OPTIMIZATION

OMNICHANNELROUTINGConnect Journeys Across Any Channel

Streamline ServiceDelivery

AUTOMATION & AI

OPEN CLOUD FOUNDATION Power Rapid Innovation

™

OUR TECHNOLOGY

Win on every front with every tool at your fingertips.

Our industry-leading cloud customer experience platform drives your success in every area that counts. Complete agility across every channel means your constituents can connect however they want.

With CXone Omnichannel Routing you can create the optimal experience in every interaction. CXone Workforce Optimization helps you transform your teams into customer experience pros. With CXone Analytics, you get the data-driven tracking and visibility to drive performance. And it’s all built on our FedRAMP certified, global Open Cloud Foundation with guaranteed 99.99% uptime.

OUR PEOPLE

Shift goal achievement into high gear with strategic experts on all sides.

Even the best technology will only get you so far. So we back you up with a personal team of business and contact center industry experts with the knowledge, processes and best practices to help you achieve your customer experience goals.

OUR PARTNERS

Supercharge your success with seamless solutions, services and relationships.

We’ve built an ecosystem of over 100 trusted, industry-leading partners so you can easily integrate supplemental solutions and services that fast-track your customer experience performance goals across the board.

Achieve your CX goals and drive improvement with continuous collaboration with a Customer Success Advisor who takes a business-focused, outcome-oriented approach through regular business reviews.

Outcome Oriented

Team of Experts

Proven Packages

Gain faster answers with less effort as our team collaborates to bring you solutions. You also have access to a comprehensive Knowledge Base & Self-Service resources.

Choose right-sized engagement strategy from menu of proven, prescriptive options including choice of customer success packages and on-premises migration kits.

Specialist Partners

Innovation Partners

Ecosystem Partners

Expand your capabilities with add-on features and components that integrate with the CXone open cloud platform.

Connect all across the customer experience ecosystem with trusted leaders in CRM, Unified Communications (UCaaS) and carrier networks.

Plug into deep knowledge and expertise with specialists in implementation, customization and consulting.

Deliver greatcustomer experiences

Achieve yourbusiness goals

About NICE inContact

NICE inContact is the industry’s only FedRAMP certified cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact is recognized as a market leader by Gartner, Forrester, Ovum, IDC, Frost & Sullivan, and DMG. NICE inContact is part of NICE (Nasdaq: NICE), the world’s leading provider of both cloud and on-premises enterprise software solutions. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. To learn more visit www.niceincontact.com.

Win every customer interaction