“It’s amazing what you can accomplish if you do not care who gets the credit”

Harry Truman

Managers and Managing• Definition of Management

• Managerial Functions

• Managerial Roles

• Managerial Skills

Definition of Management• What is management?– The P.O.L.C. of resources to achieve goals

effectively and efficiently

• What is a manager?

Managerial Functions

• Henri Fayol was the first to describe the 4 managerial functions

• Noted that all managers must perform:– Planning – Organizing– Leading – Controlling

Managerial Roles

• Described by Mintzberg– A role is a set of specific tasks a person

performs because of the position they hold

• Roles directed inside (employees) as well as outside (shareholders, etc.) the organization– Interpersonal– Informational – Decisional

Interpersonal Roles

• Coordinate and interact with employees and provide direction to the org.– Figurehead role: symbolizes the organization – Leader role: train, counsel, mentor and

encourage to reach full potential– Liaison role: coordinate people inside and

outside the organization to help achieve goals

Informational Roles

• Tasks associated with obtaining and transmitting information– Monitor: analyses info. inside and outside

organization – Disseminator: transmits info. to influence

member’s work and attitude– Spokesperson: uses info. to promote

organization

Decisional Roles

• Methods managers use to plan strategy and utilize resources to achieve goals– Entrepreneur role: deciding upon new projects

to initiate and invest– Disturbance handler role: assume responsibility

for handling an unexpected event– Resource allocator role: assign people/money

between functions and divisions– Negotiator role: helps find solutions between

stakeholders

Managerial Skills

• Conceptual skills: ability to analyze and diagnose a situation and find the cause and effect

• Human skills: the ability to understand, alter, lead, and control people’s behavior

• Technical skills: the job-specific knowledge required to perform a task

• Time management and decision making skills