ITIL V3

ITIL® V3 to ITIL 4 FoundationKey Differences

4 Ps of service management

Process focused: processes and functions

Prescriptive

Siloed

ITIL 4

Practice focused: general management, service

management and technical management practices

Non-prescriptive: based on the guiding

principles for organizations

Integrated with new ways of working

including Agile and DevOps

Guiding Principles

Governance

Practices

Opportunity/Demand

ValueService Value Chain

Continual Improvement

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AWARDING BODY

Four dimensions of service management

Political Factors

Environmental Factors

LegalFactors

SocialFactors

EconomicalFactors

TechnologicalFactors

1Organizations

& People

2Information

& Technology

Partners & Supplers

3

Value Streams & Processes

4

Products & Services

VALUE

Factors: Every dimension is affected by multiple factors

Lifecycle focus:

• Service strategy• Service design• Service transition• Service operation• Continual service improvement

Service Value System Focus

CO

NTIN

UAL SERVICE IMPROVEMENT • CONTINU

AL SER

VIC

E IM

PR

OV

EM

EN

T • C

ON

TINUAL SERVICE IMPROVEMENT • CONTIN

UAL SER

VIC

E IM

PR

OV

EM

EN

T •

Serv

ice

Transition

Service Design

ITIL®

Service Operatio

n

Se

rvice Strategy