itil and the superbowl best practices are sometimes the root cause of failure superbowl xlix l....
TRANSCRIPT
ITIL and the Superbowl
Best Practices are sometimes the root cause of failure
Superbowl XLIXL. Ryan, 2/1/15
Best practices are sometimes the root cause of a failure!
IT business assessment
Service planning
IT strategy and architectureCustomer management
Service build and testRelease to production
Availability management
Continuity managementSecurity management
Capacity managementFinancial management
Service-level managementChange management
Configurationmanagement
Operations management
Problem management
Incident and servicerequest management
What is the best practice for:
Cover zero (expecting a run)
Wide Receivers
Along with:26 sec remaining in the gameSeahawks defense allowed Patriots to score two touchdowns taking the leadOnly one time out (two had been squandered)Only time remaining for one pass and two runs
Goal line
PASS!
What is the best practice for:
Cover zero (expecting a run)
Pass
Goal line
FailDang!
Big day for rookieMalcolm Butler