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ITIL® 4Why?


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Presenter for Today

Marcel FoedererMaster Trainer, ITpreneurs

A core member of the AXELOS Lead Architect Team

Lead Author - ITIL 4 Foundation


Agenda for Today

● Why ITIL® 4?

● Why the move from Lifecycle to Value Stream?

● Changes in relationship to ITIL V3

● Certification scheme ITIL 4

● What’s next?


Why ITIL 4?


ITIL 4 - The New ITIL

● ITIL 4 will play a role in supporting individuals and organizations to navigate

the Fourth Industrial Revolution - so this is ITIL 4.

● The purpose of ITIL 4 is to provide organizations with comprehensive

guidance for the management of information technology in the modern service

economy.

ITIL 4 Foundation

will be launched in

February 2019


Key questions from a CIO

Some key questions CIOs are dealing with:

1. How realizing value for ALL stakeholders involved?

2. How to get aligned with the more demanding business needs?

3. How to optimize the work flow?

4. How to create more reliable solutions?

5. How to keep my staff motivated and prepared for the challenges


Why the move from

Livecycle to Value

Stream?


Why move to Value Stream?


Changes ITIL V3 =>

ITIL 4?


New elements of ITIL 4


ITIL 4 Overview - Service Value System


ITIL 4 Service Value Chain


4-Dimensions


ITIL Guiding Principles

Focus on value Start where you are

Progress iteratively with feedback Collaborate and promote visibility

Think and work holistically Keep it simple and practical

Optimize and automate


Co-creation of valuePROVIDERS AND CONSUMERS CO-CREATE VALUE

Those to whom services

are delivered are

referred to as service

consumers.

More and more, organizations recognize that value is co-created through an active

collaboration between providers and consumers, as well as other organizations that are

part of the relevant service relationships.

Organizations who

deliver services are

referred to as service

providers.


Service relationships

Service providers are also service consumers.


Processes evolved to Practices

General management practices

• Architecture management

• Continual improvement

• Information security management

• Knowledge management

• Measurement and reporting

• Portfolio management

• Organizational change management

• Project management

• Relationship management

• Risk management

• Service financial management

• Strategy management

• Supplier management

• Workforce and talent management

Service management practices

• Availability management

• Business analysis

• Capacity and performance management

• Change control

• Incident management

• IT asset management

• Monitoring and event management

• Problem management

• Release management

• Service catalogue management

• Service configuration management

• Service continuity management

• Service design

• Service desk

• Service level management

• Service request management

• Service validation and testing

Technical management practices

• Deployment management

• Infrastructure and platform management

• Software development and management


Qualification Scheme


What’s next?


The ITpreneurs Perspective

Together, we deliver an interactive course that is fun to teach, engaging to

participate and will provide the practical knowledge to understand the

implementation of ITIL 4 concepts in real scenarios and will result in candidates’

ability to pass the exam.


COURSEW4RE

COMPONENTS


Choice - available to you for our ITIL 4 portfolio

Select

ITpreneurs Quality

Courseware that will prepare

learners optimally for taking

and passing their ITIL 4

Foundation exam.

Pro

ITpreneurs Quality

Courseware supplemented

with additional reference

materials and tools that

learners can use in their

workplace.

Premium

Premium Quality

Courseware – highly

interactive content, case

study driven training

program with a full range of

extra options.


Bloom’s Taxonomy


Three Variants, Three Delivery Methods

Group based

Interactive

classroom

Individual

online self-

paced

Blended

learning, an

optimal mix of

self paced and

group based

learning

Select

Everything needed to

understand

ITIL 4 and pass the exam

Pro

Pass the exam and apply ITIL in

a real world context

Premium

The most optimal learning

experience

ITIL 4 Foundation

Instructor Led Select

2-day classroom learning

program

ITIL 4 Foundation

Instructor Led Pro

2 or 2.5 day

classroom learning program

ITIL 4 Foundation

Instructor Led Premium

2 or 2.5 day

classroom learning program

ITIL 4 Foundation

Blended Learning Select

10-hours self paced learning

and 1 day (virtual) classroom

ITIL 4 Foundation

Blended Learning Pro



ITIL 4 Foundation

Blended Learning Premium



ITIL 4 Foundation

Online Learning Select


ITIL 4 Foundation

Online Learning Pro


ITIL 4 Foundation

Online Learning Premium



ITIL Foundation “Pro”

● ITpreneurs ITIL 4 Pro courseware helps learners to pass their exam and helps

them to understand what ITIL 4 means in the context of the real world of the

learner.

● The “Pro” variant further includes additional learning tools to enhance the

experience of the learner. This includes pre-course reading materials, pre-

assessment, practice questions, and a quick reference card.

● A comprehensive case study (Axle Car Hire) is integrated in the course,

building a real world connect, and presenting challenges to the learner they

will also face every day.


Meet Henri, the CIO of Axle Car Hire


TR4INING

MODULES


Course Modules

Module # 1: Course Introduction

Module # 2: Service Management: Key Concepts

Module # 3: The Guiding Principles and Governance

Module # 4: The Four Dimensions of Service Management

Module # 5: The ITIL Service Value System - Service Value Chain

Module # 6: Continual Improvement

Module # 7: Practices


Agenda Day 1

DAY 1 Time per section (minutes)

9:00 10:00 Introduction and Recap of ITIL 4 based on pre-reading 60

10:00 10:30 Service Management: Key Concepts part 1 30

10:30 10:45 Morning Tea 15

10:45 11:40 Service Management: Key Concepts part 2 55

11:40 12:40 The Guiding Principles part 1 60

12:40 13:30 LUNCH 50

13:30 14:10 The Guiding Principles part 2 40

14:10 15:20 The Four Dimensions of Service Management 70

15:20 15:35 Afternoon Tea 15

15:35 16:40 The Service Value System and Service Value Chain 65

16:40 17:00 Questions / Debrief Day 1 / Homework 20


Agenda Day 2

DAY 2 Time per section (minutes)

9:00 9:30 Review of Day 1 / Homework 30

9:30 10:10 The Service Value System and Service Value Chain 40

10:10 10:25 Morning Tea 15

10:25 11:10 Continual Improvement 45

11:10 12:10 The ITIL Practices Part 1 60

12:10 13:00 LUNCH 50


14:30 14:45 Afternoon Tea 15


16:00 17:00

Day 2 Wrap up / Exam Preparation Guide/ Mock Exam /

Advice 60


TIME 4 QUESTIONS

itil® 4...itpreneurs itil 4 pro courseware helps learners to pass their exam and helps them to...

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