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_______________________________________ 100 Cummings Center, Suite 457J, Beverly, MA 01915 978-921-1755 978-921-1490 fax [email protected] www.iti4training.com v0301
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ITI e-Course Catalog and Expert Backgrounders
Section 1 - ITI e-courses Available by June 2001
Tentative e-course Releases July through December
Section 2 - Additional e-courses Under Contract Section 3 - ITI e-course Descriptions Section 4 - Content Partner Profiles
March 2001
_______________________________________ 100 Cummings Center, Suite 457J, Beverly, MA 01915 978-921-1755 978-921-1490 fax [email protected] www.iti4training.com v0301
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Section 1: ITI e-courses Available by June, 2001
(Courses in bold italics available now or by March, 2001) Personal Skills
Preparing Effective Presentations Alan Vinson Delivering Effective Presentations Alan Vinson Listening to Lead Alan Vinson Persuasion Marlene Caroselli e-z business writing Leslie Kreithen e-z email Leslie Kreithen
Organizational Skills
The Gender Communications Gap Dianne Booher Workshop in Conflict Resolution Jack Baker Being a Team Player Glenn Parker Coaching and Counseling Jack Baker Articulating a Vision Bob Brown Effective Change Management Rebecca Setliff Maximizing Employee Involvement Eileen Clancy
Managing to EXCELTM : Management Competencies (HRD Press and Traininghouse)
Time Management and Prioritizing Scott Parry Setting Goals and Standards Scott Parry Planning and Scheduling Work Scott Parry Listening and Organizing Scott Parry Giving Clear Information Scott Parry Getting Unbiased Information Scott Parry Training, Coaching, & Delegating Scott Parry Appraising People and Performance Scott Parry Disciplining and Counseling Scott Parry Identifying and Solving Problems Scott Parry Making Decisions, Weighing Risks Scott Parry Thinking Clearly and Analytically Scott Parry
Sales Methods Partner Selling (6 e-courses) Bob Frare Play-by-Play Selling Chick Waddell Asking Questions, Winning Sales Steve Schiffman
Customer Care
Breakthrough Customer Service Don Benenson Building Better Customer Relationships Peter Garber Principles of Call Center Service Peter Garber
_______________________________________ 100 Cummings Center, Suite 457J, Beverly, MA 01915 978-921-1755 978-921-1490 fax [email protected] www.iti4training.com v0301
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Workplace Safety
Hazard Communications Steve Giles Fire Safety Fundamentals Steve Giles Office Ergonomics Steve Giles Personal Protective Equipment Steve Giles
Self-Assessment Library (e-profiles) Listening Skills Larry Cipolla Communicating Larry Cipolla Valuing Differences Larry Cipolla Conflict Larry Cipolla Coaching Larry Cipolla Team Skills Larry Cipolla Customer Service Larry Cipolla Managing Change Larry Cipolla Selling Strategies Larry Cipolla Negotiating Skills Larry Cipolla Career Development Larry Cipolla Stress Performance Larry Cipolla Problem Solving and Decision Making Larry Cipolla Supervisor Performance - I Larry Cipolla Supervisor Performance - II Larry Cipolla Project Management Performance Larry Cipolla Performance Management Larry Cipolla Interviewing Performance Larry Cipolla Ethics and Values Larry Cipolla Diversity Larry Cipolla Influencing Performance Larry Cipolla Creativity Larry Cipolla Working Together Larry Cipolla Telephone Performance Larry Cipolla Writing Performance Larry Cipolla Trainer-Consulting Performance Larry Cipolla Trainer-Facilitator Performance Larry Cipolla Selling Skills Larry Cipolla Time Management Larry Cipolla Presentation Skills Larry Cipolla
Descriptions of ITIs e-courses and e-profiles are available upon request
_______________________________________ 100 Cummings Center, Suite 457J, Beverly, MA 01915 978-921-1755 978-921-1490 fax [email protected] www.iti4training.com v0301
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Tentative e-course Releases July through December
Personal Skills
e-z editing Leslie Kreithen Building Rapport on the Telephone Dianna Booher Computer Mediated Communication Heidi Campbell Making Meetings Work Ray Wells
Organizational Skills Motivating Others Bob Brown Empowering Others Bob Brown Encouraging Teamwork Bob Brown Preparing People for Change Bob Brown Ensuring Employees Are Qualified Steve Giles Evaluating Performance Steve Giles How to Fix a Broken Team Judith Segal
Sales Methods
Guerrilla Selling (3 e-courses) Orvel Ray Wilson The Way Pros Sell Today Bill Johnson Selling Across Gender Lines Dianna Booher
Customer Care Coaching Call Center CSRs Peter Garber Creating and Adding More Value JoAnna Brandi Creating a Customer Caring Culture JoAnna Brandi Customer Care 1 Being Proactive JoAnna Brandi
Workplace Safety
Protecting Against Slips, Trips, Falls Steve Giles Conducting Safety Inspections Steve Giles Hearing Protection Steve Giles Material Handling Steve Giles
_______________________________________ 100 Cummings Center, Suite 457J, Beverly, MA 01915 978-921-1755 978-921-1490 fax [email protected] www.iti4training.com v0301
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Section 2:
Additional e-courses Under Contract Personal Skills
Thinking, Listening, and Problem Solving How to Listen Your Way to Success Bill Brooks Memory Skills in Business Madelyn Burley-Allen Mind and Memory Mapping Jeanne Baer Problem Solving Don Simpson Workshop in Problem Solving Terry Murray Memory Tips Marlene Caroselli Thinking on your Feet Marlene Caroselli Leveraging Your Intellectual Capital Rick Barrera How To Be Your Own Best Mentor Page Morahan Making Useful Financial Observations in Business Bob Hogan Personal Rights Sexual Harassment Awareness Julie Lynch Life Management Stress and Health Management Ken Nowack The Balancing Act Judith Katz Keeping Oxygen on the Flame Jeff Conley Balance and the New World of Work Jeff Conley Exiting the My-Way Highway Jeff Conley Career Management Accomplishment-based Resumes Judith Katz Managing Your Career Katie Darden Hiring The Interview Detective Lee VanGossen Writing and Speaking Right Words at Work Marlene Caroselli Effective Business Writing Marlene Caroselli Sharpen Your Grammatical Clause Marlene Caroselli
Organizational Skills Interrelating at Work Intercultural Communications Janet Cherry Embracing Diversity S. Thiagarjan Taking a New Look at Diversity BJ Hateley Global Business Etiquette Janet Cherry Gender Issues in the Workplace Joan Pastor
_______________________________________ 100 Cummings Center, Suite 457J, Beverly, MA 01915 978-921-1755 978-921-1490 fax [email protected] www.iti4training.com v0301
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Dealing with those Difficult People Joan Pastor e-business Networking Nancy Roebke
Team Interaction Light Bulbs for Team Learning Barbara Glacel Virtual Work Teams in the Global Mkt Janet Cherry Teamwork Birds of Different Feathers BJ Hateley Building Team Relationships Pamela Dungan Adaptability: How to Adjust your Style for Leading and Building Teams Tony Alessandra
Managing and Coaching
Motivation Why Coaches Fail Chick Waddell Helping Managers Coach Pamela Dungan Performance Management Performance Management Julie Lynch Painless Performance Appraisal Judith Segal Communicating Management Communication Julie Lynch Management Style Managing Assertively Madelyn Burley-Allen Performance Under Pressure Murray Banks Skills for Managing from a Distance Peter Garber Leadership Ethics in Business Dick Kropp Breathing Space for Leaders Jeff Davidson Identifying Components of Leadership Pamela Dungan The Process of Excelling Roger Herman Vision, Strategy, and Action Decision Making Analysis Doug Leigh Negotiation Win-Win Negotiation Al Vinson Negotiating Skills for Women Judith Katz Negotiating as an Interpersonal Communication Skill Pamela Dungan TQM Qtc Evaluator Ned Barber Qualitys Impact on the Bottom Line John Etrie
_______________________________________ 100 Cummings Center, Suite 457J, Beverly, MA 01915 978-921-1755 978-921-1490 fax [email protected] www.iti4training.com v0301
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Process Improvement Eric Parish Improving Work Processes Don Simpson Continuous Improvement Dave Everett Process Mapping Dave Everett Performance Management Competency Modeling Dave Everett Performance Measures Dave Everett Knowledge Management Dave Everett Line/Staff Partnering Dave Everett
Sales
Consultative Selling Selling Professional Services Eric Parish Customer Focused Selling Tim Connor Relationship-based Selling JoAnna Brandi Sales Tactics Closing Strategies Stephan Schiffman Account and Territory Management Key Account Planning Tim McMahon Strategic Mapping/Territory Analysis