“itemized statements why agencies request them!” december 8 th, 2015
TRANSCRIPT
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“Itemized StatementsWhy Agencies Request them!”
December 8th, 2015
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COLLECTION AGENCYRidiculously nice…
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Kenlyn T. Gretz
President and CEO of…
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» This is not legal advice. You should contact your company attorney for legal advice.
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Why do agency’s request the Itemized Statement?
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Why» Validation of Debts:» Fair Debt Collection Practices Act:» § 809. Validation of debts [15 USC 1692g]» 30 days from the date of letter request validation of
the debt.
» After 30 days, not required but you should.» Agency must send, not the creditor.
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30 Days
If you don’t respond, we need to cancel
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Why Else?» Validation of Debts:» Fair Credit Reporting Act:» FCRA 623(a) (8), (F), (i) » We must do a reasonable investigation when a credit
bureau dispute happens.
» Not as many as come because of this.
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How Many» Dispute Totals
» 2-3% of the accounts listed get a dispute
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Frivolous Dispute Letter
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Dispute Letter
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Why ? Small Claims Court Cases» Redacted information
( Patient Initials and MM/YYYY )
» We need it for back up to verify the type of services and charges. It could later be introduced in the case.
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Why
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Should you send them at Listing?» Depends on your volume of accounts. » Depends on how many your agency is requesting.» Depends on how you list your accounts with the
agency?
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The stall …
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41HV
Send me something….
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Cost » Educate the askers.
1. Agency: 2 minutes to request & postage
2. Creditor: 4 minutes to respond & postage
3. Agency: 5 minutes to image in and send out
4. 11 Minutes X 1100 = 201 labor hours per month.
5. HIPAA & Privacy Breach risk
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Reduce
1. Track for Agency
2. Agency Track
3. Agency develop a audit
4. Agency create generic statement for you.
5. Send agency greater data ( charges, payments, adjustments ) ( skip diagnosis codes – if you are feeling un easy )
6. Remote Access for a few staff members to print their own. Audit control. Other benefits to access.
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Remote Access» 70% of our larger clients give us access. » VPN – Tunnel » Citrix » Print capability » 1 or 2 logins depending on your size » Checking balances. » We know over 30 different healthcare systems
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Stream Line » Use your account # or data you need quickly access
the account. » Weekly request via secure website or email. » Collaboration Center to upload images.
www.americollect.com » Second Screen activity: slow time on calls, evening
shift, ER patient access
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Thank You. SIX time winner of Inc Magazine’s Fastest Growing
Private Company – 2009 - 2015!
And we just found out we‘ve been Honored for a 7th year!
SEVEN time winner of Inside ARM Best Places
to Work in Collections