EDUCAUSE

IT Trends in Higher Education
Mark Luker

ACE FellowsJune 5, 2005

Purposes of CDS

Create a systematic network for data Dispel myths and reduce hypeCreate an awareness of variationsCreate a basis for outcome analysesAllow for informed comparisonsProvide assistance in planning efforts
NOT an assessment tool !

A Service Not a Survey
To help members planTo assist members in seeking infoTo provide a research basisTo enhance a culture of evidence

Some Features of the Survey
Web-based data collectionRe-issuance of data51 questions, with 267 data elementsDefinitions in fly-oversGlossaryData integrity checks Restricted access to the dataRigorous use agreement

Some Features of the Service
Ability to identify specific participantsAvailable only to those who participatedAbility to create your own peer groupsFilters for Carnegie, size, control, etc.Ability to sort dataGraphics & statistics Trend dataRatio analyses

Sample View of Summary

Sample Trend Analysis

Who participated?
835 institutions in 2003An increase of 33% over 200257% Public / 43% PrivateCarnegie Classes
DR 163MA 228BA 170AA 145Other 45International 79
Nearly 60%of theEDUCAUSE membership

Some Observations
Participation was reflective of the EDUCAUSE membership

The value is in the breadth of participation

Support from the vendor community

Complementary with other efforts

Five Areas of Focus

IT Organization, Staffing & PlanningIT Financing & ManagementFaculty & Student ComputingNetworking & SecurityInformation Systems
a flavor of the data . . .

The Scope of Central IT
Central IT usually includes:Academic computing, enterprise info systems, desktop computing, identity management, learning technology, IT policy, IT security, multimedia, networks, student computing, R&D, telephone, web, Sometimes includes:Computer store, distance education, library, mailroom, printer/copiers, research computingOften shared with multiple providers

The Size of Central IT
FTE staff:Min 1, max 652Mean 61, median 30Budget:Min $75,000, max $107,000,000Mean $7,900,000, median $3,400,000ComputersMin 75, max 65,000

Percent of Top IT Administrators Who Are Members of the Presidents Cabinet
Analysis of titles

294 unique titles out of 822 CIO in the title of 29.2%

Students Who Own Computers

Centralized vs. Decentralized
Percentage of Central IT Personnel expendituresAs a Percentage of Total Campus IT Personnel Expenses

Key Findings and Trends
More top level IT administrators have the term CIO embedded in their title

There has been an increase in the percentage of top IT administrators reporting to the president, with the biggest increase in AA schools from about 34% to 43% over the last year.

The % of top-level IT persons sitting on the presidents cabinet overall has remained constant over the last year at 44%, but a notably higher percentage (57%) of AA schools reported this.

Key Findings and Trends
More institutions reported computer replacement plans than last year, but with longer cycles.70% of the responding institutions reported having a plan and living up to the plan, an increase from last year.There was an increase in the % that reported using external suppliers to run one or more of the various IT functions or services, from about 40% to 45%.

Key Findings and Trends
Providing e-mail access to all students increased 3% Classrooms with wireless connectivity increased 2%Classrooms with projection capability increased 5%Classrooms with computers in them increased by 4% The average percentage of students owning their own computers increased from 51% to nearly 64%.The percentage of campuses that used a course management system for most or all of their classes increased significantly to 20%

Key Findings and Trends
There was a 10-13% increase in schools reporting tracking bandwidth utilization and bandwidth shaping by campus location, by direction, and by type of traffic. The most common security practice is the expeditious patching / updating of critical systems, with 96% of all campuses reporting this practice (up from 82% last year).Firewall usage and the extent of firewall deployment are up 16%.

Trend in the Making
More campuses this year included an auditor, member of the presidents cabinet, CFO, CAO, trustees, and state agency in developing policy for information security and privacyReflects serious new risks!Professional bad-guys everywhereUnrelenting attacksRegular mistakesCampus accountable for information losses!CMS and network now mission critical

External Drivers
Higher Ed called a threat to national securityOur many computers and fast networks launch powerful Denial-of-Service attacksWe must fix the problem or See EDUCAUSE/Internet2 Task Force on Computer and Network Securitywww.educause.edu/security

Hard Choices!
Security solutions involve the professionalization of system and network administration (in addition to better awareness, better policy, etc.)But many campus IT staff may report to colleges, departments, labs, theaters, stores, etc., with:little IT management or professional developmentculture of decentralizationculture of turnoverculture of independenceYet institution is responsible for the resultsCompare with the adoption of physical security

Future Trend?
Voice and video services are moving to the networkCould dramatically improve our services at lower costCould streamline our operationsCampuses are going there nowStudents and faculty can install and run these servicesStudents and faculty increasingly rely on their own personal devices for communications and informationEnormous varietyChallenges traditional plansWhat are new roles of central IT?

Part of a Larger Picture
Voice over Internet Protocol breaks federal policies and corporate business modelsCongress must address the changesPotentially grave consequences for higher educationHigher Education Coalition: ACE, AAU, AACC, AASCU, NAICU, NASULGC, UNCF, EDUCAUSE, Internet2, ACUTA, and NACUBOOur voice in telecom reformFuture impact on CDS?

Core Data Service Summary Report
For non-participantsAggregate DataRatio AnalysesStatistical analysesOver 100 tablesA resource for all members

A Different Slice:Current Issues Committee
Top-ten issues that are:Critical for strategic successWill increase in significanceGreatest demand on leaders timeMost expensive in FTE and $

And the winners are:
FundingSecurity and ID MgmtERP/Information SystemsStrategic PlanningInfrastructure ManagementFaculty development and supportE-LearningGovernance, OrganizationEnterprise Portals Web Systems and Services

To Find Out More
www.educause.edu/coredata

892 for 2004
Now 46.5%
Mean now 67%, median 80%
Total central IT FTE ranges from 1 to 652; mean 61; median 30DR is 65%!, BA is 94% - come back to this later re security
Student ownership mean now 67%Only 1.2% have not and do not plan to support a course management system69% support a single, commercial CMSCMS is now a mission-critical, enterprise application---think security
CIO 96%, CSO or PO 64%, CAO or CFO 57%, Pres Cab 63%, Counsel 53%, Auditor 43%5 years ago major institutions had 0-1 security officers
CIO 96%, CSO or PO 64%, CAO or CFO 57%, Pres Cab 63%, Counsel 53%, Auditor 43%5 years ago major institutions had 0-1 security officers
CIO 96%, CSO or PO 64%, CAO or CFO 57%, Pres Cab 63%, Counsel 53%, Auditor 43%5 years ago major institutions had 0-1 security officers
VOIP up 12.5% on campusE-Bay speaker re capture the energy