it student survey report 2017 - new mexico state university€¦ · it student survey •survey of...

All About Discovery!

New Mexico State University

nmsu.edu

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IT Student Survey Report 2017

Norma GrijalvaCIO/Associate Vice President

of Information Technology



nmsu.edu

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IT Student Survey

• Survey of NMSU student community

• Conducted every 2 years

• April 20 – May 31, 2017

• 1,337 respondents



nmsu.edu

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Demographics of Respondents

• 56.8% 18-26 years old

• 62.2% Female, 37.2% Male

• 50.4% Hispanic/Latino, 34.1% White

• Less than 4.8% Black, Asian, Native

American, or Other

• 85.9% Live off campus, 14.7% Live on Campus



nmsu.edu

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Credit Hours and Academic Class

6.9%

13.4%

12.5%

15.2%

30.9%

21.2%

On average, how many credits do you

enroll in each semester?

1-3

4-6

7-9

10-12

13-15

16+

3.9%14.3%

25.2%

19.7%15.2%

21.7%

Which best describes your academic

class?

Doctoral

Graduate

Senior

Junior

Sophomore

Freshman



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Primary Campus

73.2%

16.9%

1.6%

2.9%3.3% 2.1%

Which is your primary campus? Las Cruces

DACC (East Mesa, Gadsden,

Sunland Park, Chaparral, Hatch)

Grants

Carlsbad

Alamogordo

Other (please specify)



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Academic College

6.8%

35.3%

11.0%13.2%21.1%

10.5%

0.0% 2.1%

Which college does your major fall under? (e.g., College of Arts

and Sciences, Education)Agricultural, Consumer and

Environmental Sciences

Arts and Sciences

Business

Education

Engineering

Health and Social Services

Honors College

Not applicable



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54% believe technology makes

education more affordable

8%10%

28%

25%

29%

0%

5%

10%

15%

20%

25%

30%

35%

Strongly

Disagree

Somewhat

Disagree

Neutral Somewhat

Agree

Strongly Agreed

Technology makes my education more affordable.



nmsu.edu

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Regularly Used

Operation System

52.6%

19.8%

22.0%

1.0% 4.5%

Which Operating System do you

regularly use? (Check all that

apply)Windows

MAC

Chrome

Linux

Other (please

specify)



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Preferred Used

Operation System

51.8%

19.2%

19.5%

1.4%

7.1%1.0%

What is your preferred Operating System?

Windows

MAC

Chrome

Linux

I have no preference

Other (please specify)



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Learning Disabilities

1.8%

96.1%

2.1%

Do you have a learning disability that

requires assistive technologies?

Yes

No

I prefer not to

answer

1

3

8 87

0

2

4

6

8

10

Very

Dissatisfied

Somewhat

Dissatisfied

Neutral Somewhat

Satisfied

Very Satisfied

How satisfied are you with NMSU

support for the assistive technologies?



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Physical Disabilities

0.8%

97.4%

1.8%

Do you have a physical disability that

requires assistive technologies?

Yes

No

I prefer not

to answer

1

3

5

3

4

0

1

2

3

4

5

6

Very

Dissatisfied

Somewhat

Dissatisfied

Neutral Somewhat

Satisfied

Very Satisfied

How satisfied are you with NMSU support for the assistive

technologies?



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What services have you used?

95.8%

92.9%

91.6%

81.1%

66.5% 65.2%

56.7%

41.5%

21.2%21.1%

15.7%14.0%

9.9% 7.2% 5.3%

0%

20%

40%

60%

80%

100%

120%

Have you used any of these services on campus? (Check all that apply)



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High satisfaction of services on

campus

my.nmsu.edu 85%

NMSU Email 85%

Computers in Labs 74%

Canvas 83%

Office 365 69%

Printing 67%



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Have you used any of these NMSU ICT

computing services or technology services on

the Las Cruces Campus?

53.80%

49.20%45.80%

33.20% 32.40%

19.10%

14.20% 12.80%

7.60%

0%

10%

20%

30%

40%

50%

60%

Student

computing

labs

Campus data

network

(wireless)

Help Desk

(Hardman &

Jacobs

ICT help

pages

(ict.nmsu.edu)

Software

offerings

Campus data

network

(wired)

Virtual Private

Network-VPN

Bookstore

computer sales

SPAM

filtering

Have you used any of these NMSU ICT computing support and technology services on the Las Cruces

campus? (Check all that apply)



nmsu.edu

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Satisfaction with the NMSU ICT computing

support and technology services

0%

10%

20%

30%

40%

50%

60%

70%

80%

Dissatisfied Neutral Satisfied



nmsu.edu

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Satisfaction of using NMSU

network and data services

424

338

419

297

374

327288 304

373 388

337

407415 426

250 237

409

277

5395

113

207

60

129

40 52 6195

4082

0

50

100

150

200

250

300

350

400

450

Wired network

services available in

classrooms

Wired network

services available

outside classrooms

Wireless network

services available in

classrooms

Wireless network

services available

outside your

classrooms (e.g.,

hallways, food courts,

parks, etc.)

Overall wired network

services on campus

Overall wireless

network services on

campus

How satisfied are you using NMSU network and data services?

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied



nmsu.edu

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Have you had any challenges

accessing NMSU Internet?

42.6%

52.5%

4.9%

Have you experienced any challenges

accessing NMSU internet?

Yes

No

I have never accessed

the NMSU internet



nmsu.edu

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Where did you experience

these challenges?

HousingHousing

DACC

Engineering

Complex

Science Hall

Open Areas

Ag Buildings

Athletic

Center



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Top devices students use to

access the NMSU Internet

20.2%

30.9%

39.8%

40.0%

81.5%

88.4%

0.0% 20.0% 40.0% 60.0% 80.0% 100.0%

MAC computer

PC desktop

Tablet/iPad

Campus computer (labs and stations)

Laptop/Netbook/Chromebook

Cellphone

*Students could select more than one option

Other Devices Less Than 5.2%:

• Portable music Devices

• Gaming console

• Dedicated eBook reader

• Digital media player

• Wearables

• Portable gaming device

• Other



nmsu.edu

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76% think professors adequately

integrate the use of technology in

their classes

3%

6%

15%

37%

39%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Strongly Disagree

Somewhat Disagree

Neutral

Somewhat Agree

Strongly Agree

Percentages

My professors adequately integrate the use of technology in their

classes.



nmsu.edu

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Almost 70% report that professors very

frequently to always use technology in their

classes

34%

35%

24%

6%

1%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Always

Very Frequently

Occasionally

Rarely

Never

How often do your professors use technology in their classes?



nmsu.edu

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63% get more actively involved

in courses that use technology

3%

7%

27%

35%

28%

0% 10% 20% 30% 40%

Strongly Disagree

Somewhat Disagree

Neutral

Somewhat Agree

Strongly Agreed

I get more actively involved in courses that use

technology.



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69% believe that technology used in their

courses will adequately prepare them for the

workplace after graduation

4%6%

22%

38%

31%

0%

5%

10%

15%

20%

25%

30%

35%

40%

Strongly

Disagree

Somewhat

Disagree

Neutral Somewhat

Agree

Strongly

Agreed

By the time I graduate, the technology I have

used in my courses will have adequately prepared

me for the workplace.



nmsu.edu

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61% prefer to register for classes

where materials are provided online

4%

8%

27%28%

33%

0%

5%

10%

15%

20%

25%

30%

35%

Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agreed

I prefer to register for classes where materials are provided online.



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79% feel they were adequately prepared

to use technology needed in my courses

2%

6%

15%

34%

43%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Strongly

Disagree

Somewhat

Disagree

Neutral Somewhat

Agree

Strongly

Agreed

When I entered college, I was adequately

prepared to use technology needed in my

courses.



nmsu.edu

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76% believe having computer labs on

campus helps them to be more

successful as a student

2%

2%

20%

26%

50%

0% 10% 20% 30% 40% 50% 60%

Strongly Disagree

Somewhat Disagree

Neutral

Somewhat Agree

Strongly Agreed

Having computer labs on campus helps me to be

successful as a student.



nmsu.edu

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61% feel technology makes them

feel connected to other students

4%

7%

27%

28%

33%

0% 5% 10% 15% 20% 25% 30% 35%

Strongly Disagree

Somewhat Disagree

Neutral

Somewhat Agree

Strongly Agreed

Technology makes me feel connected to other students.



nmsu.edu

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84% believe technology helps them

achieve their academic outcomes

2% 2%

14%

34%

50%

0%

10%

20%

30%

40%

50%

60%

Strongly

Disagree

Somewhat

Disagree

Neutral Somewhat

Agree

Strongly

Agreed

Technology helps me achieve my academic outcomes.



nmsu.edu

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64% believe the use of mobile

devices in class can enhance

learning

4%

7%

25%

31%33%

0%

5%

10%

15%

20%

25%

30%

35%

Strongly

Disagree

Somewhat

Disagree

Neutral Somewhat

Agree

Strongly Agreed

The use of mobile devices in class can enhance learning.



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66% are more likely to get involved in a

campus activity when publicized through

technology

4%

5%

27%

32%

34%

0% 10% 20% 30% 40%

Strongly Disagree

Somewhat Disagree

Neutral

Somewhat Agree

Strongly Agreed

I am more likely to get involved in a campus

activity when publicized through technology.



nmsu.edu

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77% like using Canvas as a learning and

communication tool in their courses

3%

4%

15%

29%

48%

0% 10% 20% 30% 40% 50% 60%

Strongly Disagree

Somewhat Disagree

Neutral

Somewhat Agree

Strongly Agreed

I like using Canvas (learn.nmsu.edu) as a learning and communication tool in my courses.



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56% believe all their classrooms should

have laptops/computers for learning

4%

9%

31%

24%

32%

0%

5%

10%

15%

20%

25%

30%

35%

Strongly

Disagree

Somewhat

Disagree

Neutral Somewhat

Agree

Strongly

Agreed

All classrooms should have laptops/computers for

learning



nmsu.edu

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How do you communicate with your

instructor/professor outside the

classroom?

15.8%

63.1%

77.5%

93.4%

0.0% 20.0% 40.0% 60.0% 80.0% 100.0%

Text messaging

In person

learn.nmsu.edu – Canvas tool

(discussions, announcements, etc.)

Email

How do you communicate with your

instructor/professor outside the classroom


Other Devices Less Than 4.4%:

• Instant Chat

• Web Video (Skype or Other)

• Social Networking

• Other



nmsu.edu

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How would you prefer to communicate

with your instructor outside of the

classroom?

Email In PersonCanvas

Tool




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What types of software do you need that

are currently unavailable in NMSU

computer labs?

Microsoft

Office

Adobe

Suites

Animation

Software

VMware



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What other services do you think should

be provided in the labs that are

unavailable?

More Printers

3D Printers

Tables for Laptops

Headphones

Snacks

Matlab



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If the Help Desk offered computer equipment

repairs at a price comparable to other local

repair shops, would you bring your computer

to the Help Desk for repairs?

83.8%

16.2%

If the Help Desk offered computer equipment

repairs at a price comparable to other local

repair shots, would you bring your computer ot

the Help Desk for repairs? (Help Desk

currently does not do hardware repairs)

Yes

No



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89% believe is it important to be trained using

technologies for academic purposes

3%

1%

6%

26%

63%

0% 10% 20% 30% 40% 50% 60% 70%

Very Unimportant

Somewhat Unimportant

Neutral

Somewhat Important

Very Important

How important is it that you are trained or

skilled at using available technologies to learn,

study, or complete coursework?



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What method of technology training best

works for you?

31.2%

21.5%

47.2%

What method of training best works

for you?

On campus

Online

Hybrid (on campus

and online)



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What are your preferences when it comes

to the use of print stations on campus?

29.4%

5.9%

42.4%

22.4%

What are your preferences when it comes

to the use of print stations on campus?

WEPA print

stations

Non-WEPA print

stations

I do not have a

preference

I do not print on

campus



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Areas for Improvement

• Improving wireless

• More printers on campus

• More software available



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Next Steps

• Survey results will be used to identify areas of focus for

the Student Technology Fee

• The Student Technology Advisory Committee (STAC)

and ICT will work to complete a Proposal to continue the

Student Technology Fee

• The funds from this fee are allocated to student-focused

IT projects recommended by STAC



nmsu.edu

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IT Student Survey Report 2017

Norma GrijalvaCIO/Associate Vice President

of Information Technology

Questions?

it student survey report 2017 - new mexico state university€¦ · it student survey •survey of...

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