IT Staff Survey

Spring 2012Hoshin Planning

Single point of compassAlignment towards a single goal

Background• 187 staff, 4 locations, 2 personnel

systems• 2.5 years ago Performance

planning “casual”• Comment at all-staff meeting: “executive team can do [say] whatever, but we need to just continue to do our jobs to move things forward.”

Translated as: You guys don’t provide much direction [value], but keep doing what you’re doing and we’ll do the same and status quo will prevail; everyone is happy and fine.”

OIT Employee Empowerment SurveyStarted in Summer of 2012.

Within an employees span of control, assess 5 elements = empowerment:

Overall, I have the…. to do my job.– Authority – Accountability– Responsibility– Knowledge – Tools

Two managerial goals: 100% response rate & fully empowered But not anonymous…

Logistics & Results

Pros/results

• Managers are more serious about managing.

• Addressed/ing authority issues• Updated JD and performance

plans• Increasing alignment and focusing

on deeper issues

Cons/drawbacks

• Single point of failure w/data expert

• Somehow not capture something significant

• Once we get to a relatively high number, lose focus

Qualtrics data import using API and .Net XML librariesWeb app is .Net and dbase is SQL Server w/custom authentication/authorization, security tightly controlled.

Question/Comments?