it solutions for banking and financial services · b2b customer portal ongoing client-advisor...

www.scnsoft.com © 2020 ScienceSoft ®

IT Solutions for Banking and Financial Services

http://www.scnsoft.com/


Key Facts About ScienceSoft

ScienceSoft is an international software development and consulting

company with the HQ in McKinney, TX, an EU office in Helsinki, Finland,

and a development center in Eastern Europe

700employees

Customers in 37 countries,

including Fortune 500 companies31 years in IT business,

15 years in Banking & Financial services



Our Customers

76% of our revenue comes from 1+ year Customers



What We Offer

Cross-departmental collaboration

Customer portal

Document managementData analytics

Customer communication management

CRM

Mobile banking

Information security Custom banking software

ITSM



REDUCED OPERATIONAL COSTS

INCREASED VOLUME OF LOANS AND DEPOSITS

SHORTER SALES CYCLES

Business Value

HIGHER CONVERSION RATES

HIGHER LIFETIME VALUE

HIGHER CUSTOMER SATISFACTION

IMPROVED OPERATIONAL EFFICIENCY

Cross-departmental collaboration

Customer portal

Document management

Advanced data analytics

Customer communication management solution

CRM

1

2

3

4

5

6

7

Mobile banking

Information security

ITSM

Maintenance & support



Services

Developing a new solution

Improving an existing solution

The entire cycle from app

concept development to

maintenance & support

Design update, upgrades and

patches, performance tuning,

maintenance & support



Mobile Banking: Core Functionality

Account management

Money transfer

Payments

Mobile RDC

GPS-navigation

Customizable alerts

checking account balances and transaction history

scheduling regular payments and paying bills in a snap

to another person and between theowner’s accounts within different banks, with the option of an instant transfer

receiving text, email and push notifications (account alerts, bill pay reminders, security alerts)

finding the nearest service point

checking deposits using a mobile device's camera



Mobile Banking: Advanced Functionality

Augmented reality

Personal financial management

Loyalty program integration

Personalized bank product offering



CRM

CRM as a front-end

Dealing with customer-facing activities such as sales

and customer support

Solutions for retail and commercial banking

Customer data management

Tracking channel activity, responses to campaigns,

etc.

Systematic lead nurturing

Automating regular activities across various

acquisition channels

Customer Experience Management

Supporting integrated experiences across multiple

customer touchpoints

Reporting and analytics

Real-time reports on critical performance

indicators



Customer Experience Management

Data collection

from all the bank

units that influence

CX (service centers,

call center, etc.)

Integrated

data analysis

based on

customer

segmentation

Gathering

Voice

of

the

Customer

Workflows

for

immediate

corrective

actions

Workflows

for

long-term

corrective

actions



Loyalty Program Management

Integrated customer data

Omni-channel customer interaction

Personalized messages via email, text message, mobile application, website

Flexible reward systems

Rewards based on customer

activity across multiple bank product lines

Gamification elements

Online investment games, quizzes and prizes to increase customer engagement



B2C Customer Portal

Easy account management

Multiple types of transfers and payments

Online application for bank products (mortgages, loans, debit cards)

Personal finance management

Customized personal dashboards

Personalized news and offerings



B2B Customer Portal

Ongoing client-advisor communication

Clear portfolio viewer and manager

Financial planning

Role-based content personalization

Multiple logins for customer employees (portfolio managers, product managers, auditors, etc.)



Customer Communication Management

CRM

Core banking

Effective cross-selling and upselling

Personalized promotion

Bank account statement +



Cross-departmental Collaboration

Centralized environment for information sharing

to share calendars, project schedules, documents, and

contact lists

Corporate knowledge baseto get information

relevant to daily activities, research, and corporate

education

Unified discussion hubto keep in touch, discuss events and customer requests, ask questions and get consultations



Document Management

Connecting to

information stored in

a bank’s systems

A single library supporting multiple

document formats

Document compliance

with internal standards

and regulations (e.g. SOX)

Automated workflows

for receiving, routing and

completing documents

Powerful reporting to

monitor and track a

document's progress



Custom Application Development

The advantages of custom solutions over out-of-the-box software:

Functionality that is tailored exactly

to your requirements

Fast implementation of changes caused by shifts in your needs or

industry standards

You retain complete intellectual property rights, including the

software source code



Data Analytics and Reporting

Data warehousing

OLAP cubes

Reporting & dashboards

Predictive analytics

Cleansing and integrating data from CRM, customer portal, call center, core banking and other systems

Dimensions and metrics on assets, liabilities, liquidity, revenue and more

Interactive UI that can be tailored to particular roles

Tapping into customer trends and liquidity forecasts

1

2

3

4



Predictive Analytics

Loan and deposit

behavior forecast

Churn prediction

Estimation of growth potential

Early detection of a

decrease in customer value

Problem and

opportunity detection



Information Security

Security Information and Event Management (SIEM)

Identity and Access Management

Penetration testing

ScienceSoft is an IBM Gold Business Partner that has been working in the

Security Intelligence area since 2003 and has over 150 information security

projects behind its belt



Suspected incidents

True offense

Security devicesand applications

Configuration info

Server activity

Network activity

Online activity

Data activity

Application activity

User activity

Event correlation

Activity baselining & anomaly detection

Fine-tuning

Threat detection

We develop LSXs to

collect information from

extensive data sources:

We perform deep

analysis to create

correlation rules:

You get actionable

and accurate

security insight

SIEM: How It Works



Identity and Access Management

Automated management

of user identities

Role-based access

management

Secure access to web,

mobile and cloud applications

User activity monitoring

Protection of sensitive

enterprise data



Penetration Testing

WE TEST Network services

Web applications (e.g., Internet banking)

Mobile banking application

Remote access

Employee behavior *

* Social engineering testing



ITSM

Incident management

Problem management

Request fulfillmentChange management

Event management

Service level management



Success Story

Award-winning Mobile Banking App

Android SDK, Gradle, SQLite, Objective-C,

UIKit, CoreData, Vasco SDK, Apple Touch

ID, UiAutomator, Android Wear

Tools & Technologies

Mobile app for both iOS

and Android that allows

bank clients to check

balance, transfer money,

make online payments,

etc. The solution has

received a silver award in

a contest out of 10

competing apps

Customer Solution

Belgazprombank,

a bank with $1.9

bn in assets and

80 service centers



Success Story

CRM for a Retail Bank with 7 mln Clients

3 CRM modules:

• customer base

management

• sales activities

planning

• analytics and

reporting

MS Dynamics CRM, .NET, WPF, MS Reporting Services

Customer Solution


Bank with 7 mln

clients, 7,000

employees and

180 branches

across the

country



Collaboration Portal for a Bank with 45,000 Employees

Success Story

The SharePoint-based

Intranet solution that

provides tools for sharing

documents, storing the

corporate knowledge

base and streamlining

business processes

across all the bank levels

SharePoint, .NET, C#,

JavaScript, jQuery, Visual

Studio, SharePoint Designer

Customer Solution


A bank with

$400+ bn in

assets and

45,000+

employees



Success Story

IBM QRadar SIEM Consulting for a Top 30 US Bank

Customer


A US bank with

more than 3 mln

consumer,

business and

government

clients, and

$100 bn in assets

IBM Security QRadar SIEM, Python, Regex, Linux Shell

IBM Security QRadar

SIEM fine-tuning

according to the

Customer’s network

topology, data flows

and regulatory

compliance

Solution



Success Story

Penetration Testing for a Payment Services Company

Customer Solution


A North American

provider of services

and products for

financial institutions

with offices in more

than 30 cities across

the US and Canada

Nmap, sqlmap, metasploit, OpenVAS,

w3af, BurpSuite, fierce, manual testing

ScienceSoft performed

black box penetration

testing of the Customer’s

website and web server in

an extremely short

timeframe of just one week

and revealed the most

critical vulnerabilities



Let’s Keep in Touch!

SCIENCESOFT USA

5900 S. Lake Forest Dr., Suite 300 McKinney, TX 75070, USAPhone: +1 214 306 68 37Email: [email protected]: www.scnsoft.com

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it solutions for banking and financial services · b2b customer portal ongoing client-advisor...

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