it services summary
TRANSCRIPT
Summary of
IT Support Services
Unit 12 Epsom Business Park Kiln Lane Epsom Surrey KT17 1JFTel: 0844 770 7000 [email protected] www.intralan.co.uk
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The following 3 approximate business
sizes will help guide you towards the most
appropriate NetCare package for you:
Larger businesses (100 - 250 users) Largelyindependent
Smaller businesses (5 - 25 users) Extensivesupport,builtonMicrosoft’sOffice365
Medium businesses (5 - 100 users) Mediumtohighsupport
NetCareLITE
NetCareLAN
NetCareSERVER
NetCareWORKSTATION
NetCareMOBILE
NetCareON-SITE
NetCare365
Business Continuum
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NetCareLAN
NetCareSERVER
NetCareWORKSTATION
NetCareMOBILE
NetCareON-SITE
NetCare365
Business Continuum
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NetCareON-SITE
NetCare365
Business Continuum
CHOOSE
CHOOSE
CHOOSE
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ADD
This datasheet sets out a summary of all IT services from
IntraLAN Group Ltd.
IntraLAN’s NetCare support packages are
modular, offering great flexibility to accommodate
your business’ changing needs as you grow –
with predictable monthly costs.
Central to our NetCare support is IAMS (IntraLAN Advanced
Monitoring System) web portal that monitors, tracks and
raises alerts for all Windows servers, workstations, mobiles,
failed back-ups etc.
Allcostsshownarepermonth,excludingVAT
1
2
3
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Sample IAMS dashboard (server tab)
IntraLAN NOC
Bottom panel provides details for the specific server highlighted in the top panel
Alert type
Click on ‘All Monitored Servers’ Top panel lists all your servers (by geographic site)
Check type
For more information, click on the description in the ‘Extra’ column
Legend
Server
Workstation
24x7 Frequency
DailyChecks
Anti-virus Update Check
Backup Check
Critical Events Check
Drive Space Change Check
Event Log Check
Exchange Store Size
File Size Check
Hacker Check
Physical Disk Health Check
SNMP Check
Vulnerability Check
WSUS Check
24x7Checks
Bandwidth Monitoring
Disk Space Check
Event Log Check
File Size Check
Performance Monitoring Check
PING Check
Script Check
SNMP Check
TCP Service Check
Web Page Check
Windows Service Check
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NetCareLAN
NetCareSERVER
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NetCare365
Business Continuum
This package is designed for customers with strong in-house IT skills looking for
self-managed network tools and occasional 3rd line PAYG help-desk support.
Includes
IAMS dashboard
3rd line help-desk support
Asset tracking + remote takeover + patching
Costs
• Retainer £100
• Server £20
• Workstations £2
• Per incident £100 (PAYG, includes first 30 minutes)
Optional
• Anti virus/anti spam/malware prefiltering £3 (includes Kaspersky + Vipre licenses)
• Office365 (E3) £15
• On-line backups (servers + workstations) £2/Gb (min. 2Gb/device)
Contract
• £250 one-off set-up fee
• Rolling 3 months
1
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Includes
LAN infrastructure (switches, printers, wireless etc.)
IAMS dashboard (servers, PCs, laptops + mobiles)
Help-desk + fault fix (all IAMS devices)
Firewall (requires at least 1 WAN line through us)
Connectivity* of all IAMS devices (including VPNs)
Account management and support
Costs
• Head office £200
• Branch £50
• Home (1-2 users) £25
Ifyouhavenoin-houseITskillsandrequireadministration+non-faultsupport,usecombinationof regularvisits,toppedupwithinterimadhochelp-deskdial-insasneeded
Contract
• Site survey acceptance
• £250 one-off set-up fee
• Rolling 3 months
For customers with less in-house IT skills looking to outsource their IT support.
We will monitor and look after all IAMS alerts and faults. This is the “base module” so
that you can then selectively add servers, workstations, mobiles and regular on-site
engineering to your IAMS dashboard.
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*Thisensurestheinfrastructureiscapablefortheconnectionofdevices.Supportforthedevices themselves is offered within and
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Full monitoring
All fault-fixes
Weekly management reports
Optional
• Server back-up/DR (see Business Continuum)
Monitor your BYOD + company mobile devices in the same
central dashboard as your servers and workstations
Basic
Asset tracking
Location tracking
Threshold spend alerts
Advanced
Remote management (push commands)
Policies
Help-desk support
Full monitoring and fault-fixes
Asset tracking (hardware + licensing)
Remote takeover
Anti-virus/anti-spam/anti-malware prefiltering
On-site Kaspersky + Vipre licenses
Full patching + reports
Emergency email access
Optional
• Microsoft Office365 At cost +£1
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Nowselectfromthefollowing4modules:
For customers who want additional peace of mind through
regular on-site engineering visits at a fixed monthly cost,
just add to
Prescheduled on-site engineering*
36% discounted engineering rate
£350half day on-site
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Business Continuum
£2per mobile
basic
£4per mobile advanced
Site: Partners Wealth Management (HQ
Device: PWMSRV1 ( 04-Mar-2011 06:00 AM ) Fri Sat Sun Mon Tue Wed Thu
Anti-virus Update Check - McAfee GroupShield
Anti-virus Update Check - McAfee Viruscan
Backup Check - Acronis Backup
Drive Space Change Check - drive C:
Drive Space Change Check - drive D:
Drive Space Change Check - drive E:
Drive Space Change Check - drive F:
Drive Space Change Check - drive G:
Exchange Store Size - First Storage Group\Mailbox Store (PWMSRV1)
Exchange Store Size - First Storage Group\Public Folder Store (PWMSRV1)
Physical Disk Health Check
Vulnerability Check
February 2011 25 26 27 28 1 2 3 March 2011
£75per server
Weekly workstation
report
Weeklymanagement
report
£10per workstation
(*minhalfday)
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on-premise server:
When you have 5 or more users in an office, we recommend an on-premise server:
•Localfilestorageforinstantnon-OneDrivefileaccess(backeduptoIAMSon-line)
•Localdomaincontrols(security,centralupdates,printing)
•Localapplicationfileshare(e.g.forSage)
•IncludesHPserver+Windows2012Essentials+SQLExpress2012
•Includes+monitoring&support
Contract
• One-off installation charge per user to upload emails, files, install Office & initial training
• Annual contract (users added mid-term will be pro-rata to maintain synchronised end-point)
• Can substitute users throughout term
• Can seamlessly grow to >25 users to , including Active Directory integration
Whilst Microsoft’s Office365 is supported for any number of users under ,
the ≤25 business generally needs a closer “support wrap”. therefore
provides each user:
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Office 2013 (Word, Excel, PPT, Outlook) license installonupto5PCs/MACs •
50Gb Office365 hosted Email + Calendar + Tasks includeallyourarchivedemail •
Anti-virus (email) + anti-spam prefiltering •
Lync (Presence + IM) •
Office mobile apps useOfficeoniPad+Android •
1TbGb shared file space (OneDrive) allfilesauto-synctoalluser-authorisedPCs •
Anti-virus (PCs + files) •
SafeSend sendasecure/recordedfileattachment •
2Gb IAMS on-line autoback-upnon-SkyDrivefiles+roll-backs •
support 1PCperuser •
Dedicated account manager + Office365 administration + 99.9% uptime SLA •
£125 + £25 per user
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£175per month
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BC provides a fully managed server protection and Disaster Recovery service.
It includes complete server images, with server suite testing every 6 months
and off-site hosting if the worse should happen.
Fully managed back-ups:
• All fault management
•IntegratedintoIAMSdashboard
•DedicatedNAShardware+Acronissoftware(includingversionupdates)
•Simultaneousoff-siteTestRestoresofallservers(2xperyear)
•Fullserverimages(100%portabletonewhardware)
•Upto28dayroll-backsforinstantdrag-&-droprestore
• Removable drive for off-site
•All256AESencrypted
•Certificationfor3rdparties
Contract
• One-off set-up fee of £1,000 + £500 per server
• Rolling 12 months (pre-requisite + )
in the event of a full DR scenario, we will provide:
•Dedicatedprojectmanager(IT&Tel)
•Loanserversandhardware/softwareprocurement
• Total end-to-end engineering cover
• DataCentre hosting
Custom built NAS
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2. IAMS on-lineAuto-sync PC and laptop files and folders. Take real-time
snap-shots of server data. Includes up to 28 days
roll-backs.
Contract
• Useage per month
Back-ups & Disaster Recovery
1. Business Continuum
We offer two solutions to all our NetCare customers.
• Full server + DR: Business Continuum
• Individual files: IAMS on-line
£75per server
£2per Gb
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Telephony • On-site PBX (Avaya + SpliceCom) • Hosted • LCR/SIP/ISDN
Managed lines • aDSL • EFM • Fibre • Private networks
Mobiles • Handsets • Group contracts
Cloud Services • Hosted servers (our clusters or your hardware) • DNS + web-sites • Office365
Disaster Recovery • Full server DR including bi-annual off-site test restores • Online cloud back-up
Cloud ServicesIntraLAN runs a full datacentre suite in Sovereign House, Canary Wharf with all
the benefits of multiple Gb Internet links, independent power supplies, high security,
fire suppressant gases etc.
There are volume discounts available on most Cloud services
ISP services
• DNS hosting £5
• Web-sites £40
Private Cloud
• Your hardware in a datacentre environment £250/Amp
•Optional:BusinessContinuum £75
•Optional: £50
• Virtual servers on one of our clustered HP servers + external SAN.
Alsoincludesback-ups,Windowslicensesand
•Small(2Gbmemory,100Gbdisk) £200
•Medium(8Gbmemory,200Gbdisk) £450
•Large(16Gbmemory,500Gbdisk) £750
•Customisedmemory+disk available on request
Public Cloud
• Based on Microsoft Office365
•For≤25users,see •For>25users(pre-requisite+) £15 (Office365 E3)
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IntraLAN has been a Microsoft Partner since 1995, based in Epsom and Maidstone.
For further information, please call us on 0844 770 7000.
Other Services from IntraLAN
IntraLAN Customer Services
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