IBM Tivoli software for Linux environmentsTo support your business objectives

IT service management solutions and Linux — driving business value through technology.

Discovering new ways to manage IT resources in your Linux environmentVirtually all business activities today rely on technology — whether it’s monitoring security threats or availability of critical business processes, or ensuring compliance with regulatory obligations. With so many users dependent on IT resources, meeting service levels — whether formal or implied — is critical to the success of your company. However, fast-changing market demands, unpredictable application workloads and the need to manage high volumes of information across heterogeneous resources can make it difficult to meet these service levels.

To achieve success in this challenging environment, you need to employ new methods to manage your IT resources. Using an operating platform based on open standards — like the Linux® operating system — enables you to change or align your technology in response to unexpected market and compliance demands. Giving you freedom and choice — and greater potential to turn your IT investments into quantifiable business value.

2

“We selected IBM Tivoli System

Automation for Multiplatforms

because we needed 99.99 percent

availability and nothing less.

With Tivoli System Automation

for Multiplatforms clustering

software, we never have to

worry about downtime.”

Dirk Rademacher, Data Center Manager,

Proximity Group, Germany*

Help maximize the value of your Linux investmentAs you deploy innovative technology

on Linux to improve the operation of

your core business processes, IBM

IT Service Management solutions can

help maximize the value of your Linux

investments while helping to reduce the

cost to manage these environments.

IBM IT Service Management solutions

translate IT processes into manageable

pieces, or services, and then automate

their integration across all operational

areas. With IT processes integrated

end to end across your company, you

can more easily manage your entire

IT infrastructure — while ensuring

your technology resources are fully

aligned with your business strategies.

To help implement a new IT service

management strategy within your Linux

environment, IBM offers a multilayered

approach to IT service management

designed so you can:

• Help maximize the value of your

current and future IT resources.

• Accelerate the connection of people,

processes, information and tech-

nology across heterogeneous

platforms, including Linux.

• Provide a link between your business

priorities and IT infrastructure.

IBM Tivoli® software, a critical part of the IBM IT Service Management portfolio of solutions, can help you understand how the performance and availability of IT resources affect the applications, processes and services that power your business. IBM Tivoli software provides the security, reliability and manageability you need to maintain performance levels while helping you reduce the time and costs associated with managing your IT challenges. Last but not least, IBM Tivoli software provides the capabilities to help your business meet compliance and regulations.

3

Open. Reliable. Secure. Cost-effective. Together, IBM Tivoli software and Linux provide the flexibility to respond to market changes, fuel growth and simplify your IT infrastructure. All critical elements necessary to help you become an On Demand Business — an organization that is engineered for change and ready to respond efficiently to shifts in the marketplace.

IBM software for Linux: a history of successIBM has a long commitment to Linux and open computing. IBM quickly recognized the potential of an open, nonproprietary Linux operating system and embraced it. During the evolution of Linux, IBM has helped define standards and share technology to help others build solutions on Linux. Every month, IBM tracks an average of 2,000 developers who are actively working on IBM software applications built to run on the Linux operating system. These developers have already created more than 2,500 Linux technology–enabled IBM soft-ware applications. As part of its commitment to the Linux community, IBM provides world-class support for Linux software, including:

• A single support contact for quick, efficient assistance.

• The largest Linux support organization staffed by

Linux experts.

• Linux Integration Centers, which provide real-life

implementation demos.

IBM IT Service Management for the on demand worldWithin the IT industry there is an increasing awareness that IT resources need to be managed not as groups of servers, software, databases and networks, but as an integrated system of components — across hetero-geneous resources, including Linux — that supports the on demand delivery of IT services. Built on the tenets of the Information Technology Infrastructure Library (ITIL), IBM IT Service Management solutions provide IT process-oriented solutions to manage IT services in a reliable and predictable manner.

Operating your IT processes in a service management paradigm will help you keep people and IT resources focused on business priori-ties, such as delivering more accurate inventory information to the sales force. This approach also helps minimize disruptions caused by common IT changes, which typically cause up to 80 percent of unplanned system outages.

An IBM IT Service Management infrastructure can help you:

• Harness key technologies to help optimize business

value.

• Meet your service level agreements in an efficient and

cost-effective manner.

• Leverage your IT investment by integrating business and

IT process management.

• Deliver services through well-defined, repeatable

processes where business value can be measured and

improved.

Built on proven best practicesWhat’s the best way to implement an IT service management strategy for your Linux environment? By utilizing best practices gleaned from years of experience managing heterogeneous IT environments. That’s exactly what ITIL delivers. An internationally recognized and constantly evolving collection of IT best practices, ITIL is designed to help organizations overcome current and future technology chal-lenges. IT departments around the world use ITIL as a roadmap to help guide the effective deployment of current technology, including the realization of an IT service management strategy.

As a leading proponent of both ITIL and Linux, IBM provides the software and services you need to efficiently and cost-effectively implement an IT infrastructure that’s built on Linux, aligned to ITIL best practices and based on IT service management processes.

4

Maximizing success: IBM IT Service Management solutions for LinuxWhether you are integrating Linux into your existing environment or have built your infrastructure solely on Linux, you can depend on IBM IT Service Management solutions to help keep your applica-tions and resources available, optimized and secure. For example, IBM Tivoli Monitoring allows you to automate the monitoring of operations and provide policy-based self-healing to facilitate recovery. IBM Tivoli Storage Manager helps the efficient backup and recovery of your Linux-based systems. Functions that are all core to an ITIL-aligned IT service management strategy.

Implement an IBM IT Service Management strategy within your Linux environment IBM Tivoli software offers an integrated IT Service Management portfolio of solutions to help optimize the security, scalability, availability and reliability features of your entire infrastructure, including your Linux-based systems. These solutions can help you quickly prioritize your IT systems and processes to drive the highest business value. Using a highly modular implementation approach, you can select which process areas can help generate the greatest value today, and then build out more as your needs change. The following sections detail some specific IBM Tivoli software products that facilitate a successful IT service management strategy within your existing IT infrastructure.

��������������������������������������������

��������������������������������������������������������������������������������

�������������������������������������������������������������������������������������������������������

��������������������������������������������������������������������� ����������

������

�������

���������������������

����������

��������������������������������������

������������������

��������������

���������

��������������

���������

������������������

���������

���������������

���������

�������������

���������

���������������

���������

����������������

���������

������������

���������������������������������

�������������������

������������������������

�����������������������������

�����������������������

Effective and efficient delivery of IT services in support of business goals.

5

Availability management• IBM Tivoli Monitoring — centrally monitors resource

performance and availability at the enterprise level to

ensure efficient and cost-effective IT operations.

• IBM Tivoli Composite Application Manager for

WebSphere® — provides real-time problem detection,

analysis and repair to improve application availability

and performance, including monitoring the effect of new

application versions.

• IBM Tivoli OMEGAMON® XE for Linux — monitors and

manages the performance and availability of your

Linux systems using predefined industry best-practice

situations to identify common problems and automate

corrective actions.

• IBM Tivoli System Automation for Multiplatforms —

manages the availability of business applications

running on Linux, Linux on zSeries® and IBM AIX®

clusters, and provides you with an end-to-end

automation management component that enables you

to manage applications on your IBM z/OS® clusters.

• IBM Tivoli Business Systems Manager — helps you

align, monitor and manage IT resources in the context of

service management and business priorities.

• Tivoli Enterprise Portal — provides centralized work-

space spanning mainframe and distributed platforms

to monitor availability of IT resources, sense for events,

isolate problems, diagnose the cause and take appropri-

ate actions to resolve the problem.

Release management• IBM Tivoli Configuration Manager — helps deploy

complex mission-critical software and hardware appli-

cations and security patches to multiple locations from

a central point and provides advanced inventory and

reporting capabilities to track existing configurations.

• IBM Tivoli Provisioning Manager — automates the

manual provisioning of servers, operating systems,

middleware, applications, storage and network devices.

Change and configuration management database• Manages and views IT asset configurations and the

relationships between those assets for improved audit

compliance and impact analysis.

• Manages, audits and coordinates the change and

configuration management processes with user

interfaces and workflows designed to facilitate

cross-silo cooperation.

Security management• IBM Tivoli Identity Manager — provides a secure,

automated and policy-based solution that effectively

manages user accounts and passwords from creation to

termination across both legacy and on demand business

environments.

• IBM Tivoli Access Manager for Operating Systems —

provides consistent, identity-driven control from a single

administration console, enabling single-policy access

management across a broad range of resources.

6

• IBM Tivoli Federated Identity Manager — extends

security management to both the identity provider and

the service provider infrastructure, enabling you to

exchange user identification and attributed information

with trusted entities that share an open standards–

based authentication framework.

• IBM Tivoli Security Compliance Manager — integrates

with system management tools across your enterprise

to help you centrally manage all aspects of your security

compliance processes.

Data life-cycle management• IBM TotalStorage® Productivity Center — provides an

open storage infrastructure management solution

designed to help reduce the effort of managing complex

storage infrastructures, improve storage capacity utiliza-

tion and increase administrative efficiency. To address

a complete set of functionality, the solution includes

multiple products including:

– IBM TotalStorage Productivity Center for Data.

– IBM TotalStorage Productivity Center for Fabric.

– IBM TotalStorage Productivity Center for Disk.

• IBM Tivoli Storage Manager — automates data backup

and restore functions and centralizes storage manage-

ment operations.

• SAN Volume Controller — combines the capacity from

multiple heterogeneous storage systems into a single

reservoir of storage, enabling you to modify physical

storage systems with minimal or no impact to the appli-

cations running on the hosts.

• SAN File System — provides a single, centralized point

of control for managing storage devices and data.

Why choose IBM IT Service Management solutions?The answer is simple. IBM is committed to both Linux and IT service management. In fact, IBM has a long-term strategy that clearly outlines how to develop an IT service management infrastructure for your Linux environment. This strategy includes:

• Component-based adoption models and roadmaps that

allow you to integrate IT service management processes

on a timeframe that best suits your business.

• Product offerings that help you leverage automation

technology and maximize IT efficiency.

• Standards-based solutions that enable you to easily and

cost-effectively shift your IT management focus from

managing IT as a system to managing IT as a service.

Best of all, IBM is ready to begin building an ITIL-aligned IT service management strategy for your Linux-based IT infrastructure today.

For more informationTo learn how IBM can help you deploy an IT service management strategy for your Linux environment, contact your IBM representa-tive or IBM Business Partner, or visit ibm.com/software/linux

7

GC27-1689-02

© Copyright IBM Corporation 2005

IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A.

Produced in the United States of America 10-05 All Rights Reserved

AIX, IBM, the IBM logo, OMEGAMON, the On Demand Business logo, Tivoli, TotalStorage, WebSphere, z/OS and zSeries are trademarks of International Business Machines Corporation in the United States, other countries or both.

Linux is a trademark of Linus Torvalds in the United States, other countries or both.

Other company, product and service names may be trademarks or service marks of others.

* http://ausgsa.ibm.com/~mmmm/public/CR/ index.html