TAI TRUONG

Cell phone: (773) 474 - 8802 1918 W. Hood Apt GB

E-mail: taihtruong87@gmail.com Chicago, IL 60660

OBJECTIVE

To obtain a challenging and informative position to further enhance my career development by working my way up to

network administration and security management.

EDUCATION

DePaul University, Chicago, IL August 2007 - March 2010

Bachelors of Science in Network Security

PROFICIENT AND SKILLS _______________________________________ _____

Manage and Support: VM-Ware ESXi & Windows servers 2003-2012R2 (roles and services), O365

with ADFS, Network Operation Center management duties, Onsite management duties.

Application: AVG management Platforms Monitoring services, MS Office 365, Microsoft Office Suites,

vcenter/vsphere, Symantec Endpoint Protection, AVG Cloudcare, Axcient, Acronis, Backup Exec 2012 , SQL

Database management, Salesforce.

Network & Client Operation Systems: ESXi, Windows Servers (SBS), 2000 - 2012 Family, Cisco IOS,

Untangle Web filtering, Sonic Wall Firewall, Cisco ASA, PIX, NAS (Netgear, Iomega, Synology), Backup

Exec, CCNA & CCNP lab experienced. Windows 95, XP, Vista, Windows 7, Windows 8, Mac, Ubuntu.

Languages Spoken & Written Fluently: English and Vietnamese

WORK EXPERIENCE

3POINTS, LLC February 2012 - Present

Network Operation Center, IT network Engineer Oak Brook, IL

Onsite Operation

- Meet with client for the day’s objectives

- Checkup with Backups: Axcient, Acronis, Intronis, Backup Exec, Barracuda

- Servers and network routine maintenance and health checkup (WSUS, Antivirus monitoring, Active

Directory, DNS, DHCP, system logs, hardware checkup)

- Network equipment checkup: UPS, Firewall firmware, switches firmware, NAS status…

Hardware Configuration :

- ESXi (Upgrade and Install): ESXi 4.0-6.0, Vcenter, VMA, OSMA setup.

- Windows Server (SBS) 2003, 2008 R2, 2011, 2012 R2

a. Installation of a new server

b. Setup & Maintain: AD DS, DNS, DFS, WSUS, IIS, RADIUS, WINS, TS, FTP

c. iDrac, iLO Setup, TeamNICs

- Firewalls: Sonic Wall (NSA, TZ,SR), Cisco ASA 5505 series & PIX, Cisco routers and switches

a. VPN configuration: Point to point/clientserver, RAIDIUS, IPSEC and Split Tunneling

- Network equipment: Managed switches/ WAP/Routers, patch panel setup.

- Backup Storage: Axient appliance, Barracuda appliance, Netgear Ready NAS, iOmega, Online

storage

- Cisco: maintain M5 devices, Cisco POE IP Phones, firewall, routers and switches

- Web filtering: SonicWall web filtering/app control,Setup and configure Untangle box upon

requested categories

- Network Printers/plotters, scanners, projector setup

- Battery setup

a. Network management setup

b. Test and replace batteries

Software Setup and Management :

- Remote Tools: Bomgar online remote support, Level Platforms, RDP, VPN, NTR

Global, Teamviewer.

- Microsoft Exchange O365, on premise Exchange 2003-2012

a. O365: Skykick email migration projects assistance

b. Create: mailboxes, exchange users, alias, forwarders, and security setup

c. Install and assign certificates, mailboxes diagnosis, Circular logging

d. AppRiver Hosted Exchange

c. Hosted Spam solutions: Postini, MXLogic

- Salesforce: Create, close & schedule tickets, clients account management

- Anti-Virus: AVG cloudcare, SEP, Trend Micro, McAfee: diagnose and quarantine viruses, Tools:

FixTDSS, ComboFix, TempFile cleaner, Unhide, Malwarebytes, PStools, regedit, msconfig

- Backup: Create, schedule & recover backups, diagnose log files, shadow copies

- Backup Exec: Run scripts, setup and test backup jobs to tape, clean & diagnose tapes

- Intronis online backup: Create, schedule & recover backups

- Outlook 2003-2016: User account setup, PST repair, archive emails, .NK2 edit

Network Auditing

- NEWT Pro Scan, Netscan, mxtoolbox

- Network Auditing worksheet: Domain, Firewall,Web filtering appliances, Data

switch, router, Data Circuit, Websites, Email, Backup Softwares, Anti-Virus softwares...

BEST COMPUTER MANAGEMENT SYSTEMS February 2011 - February 2012

Best RX Pharmacy Application Support Bloomingdale, IL

Technical Support (Via Phone, Symantec PCanywhere, & Teamviewer Remote controllers), LAN

support (Network files sharing, printers sharing, 56K Fax modems setup, troubleshoot routers’

connectivity and Firewalls settings)

Database Client & Server (Install and configure BestRx, BesPOS softwares, Pervasive Database

management)

CHRISTOPHER HOUSE December 2009 – August 2010

Network Administration Intern/ Help Desk/ Desktop Support Chicago, IL

SWEDISH COVENANT HOSPITAL PHARMACY June 2006 – Feb 2011

Pharmacy Technician Chicago, IL

ACTIVITY AND INTEREST

Vietnamese Eucharistic Youth Group Leader – St. Henry Parish, Chicago, IL July 2004 – Present

Teach & organize activities (Responsible for Planning and Executing Activities)

Associate with many other Vietnamese Eucharistic Youth Groups in the Midwest (Nationwide Connections)