it resume
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Kyle Barnes
9211 NE 15th Ave, K337 – Vancouver, WA, 98665 – (360)-721-5263 – [email protected]
www.linkedin.com/in/kylenbarnes
Education Bachelor of Business Administration, Finance 2012 - 2015 Minor in Criminal Justice Wichita State University, Wichita, KS Professional Experience IT Support Specialist Tier 1 December 2011 - July 2012 Tiger Financial, Wichita, KS
§ Resolved technical problems and answered queries by telephone/on-site in support of internal and/or outside customer computer hardware, software, network and telecommunications systems
§ Recommended information technology strategies, policies, and procedures by evaluating organizational outcomes, identifying problems, evaluating trends, and anticipating requirements during new store openings and acquisitions
§ Monitored and maintained databases and facility equipment (workstations, switches, servers, telecommunications, displays, etc.) for over 150 Speedy/ Rapid Cash stores across the US, UK and Canada - partnering with third-party vendors
§ Managed windows server operating systems, including Active Directory, DNS, DHCP, file/print services, certificate services and group policies
§ Partnered with developers, QA, BSA and marketing to help rollout projects such as but not limited to Opt+
§ Weekly on-call shifts via VPN to support domestic and international stores after hours
Tier 1 Help Desk Support Technician April 2011 – December 2011 Tiger Financial, Wichita, KS
§ First responder, provided excellent customer service by having an extensive working knowledge of all operations including Curo, Cito, Cujo and Curo UK
§ Investigated, documented and resolved incoming tickets by accessing knowledge base articles and if need be partnering with the right person(s)
§ Served as point of contact for local/remote locations and system users to obtain clarification of problems and if necessary escalating tickets to the proper departments with excellent follow-up and resolution
§ Installed, maintained, and repaired computer hardware and software § Strong knowledge of Microsoft Active Directory (provisioning, group policies,
OU, scripting, etc.) § Use of Exchange Management Console to create new user and group mailboxes
and manage mailbox permissions § Coordinated (low to midrange) Technical Projects with multiple internal
departments and external vendors § Assisted in recovering lost/deleted data § Monitored licensing utilization and inventory of new and existing equipment for
IT department also brick and mortar stores when applicable