it process automation ayehu eyeshare solution overview
DESCRIPTION
eyeShare is a light-weight IT toolbox that lets you automate IT processes within hours. Using a visual workflow and over 500 pre-built activities, you can automate tasks across almost any systems environment and operation – Linux, Windows Server, Active directory, File systems, Database, Storage, Network, Web and many more.TRANSCRIPT
™
IT Process Automation
Under Control
Solution Overview
Gabby Nizri, CEO.
www.ayehu.com
"Just knowing there is a problem doesn't solve it!"
o Today more than 85% of outage processes are done manually and
require human intervention.
o IT staff (support & admin) are using manual procedures to diagnose,
analyze, notify, escalate and resolve problems.
o IT staff spends between 30%-50% of their time troubleshooting and fixing
problems.
o Level 2 production support spend the majority of their time on issues that
could be resolved (with the right solution) by NOC personnel
Automating problem isolation & resolution can reduce an
outage duration by more than 70%
Detect
26%
Identify
28%
Resolve
46%
The solution – Automating IT Ops. Processes
Source
Capture Data Process
Automation
Bi-Directional
Communication
Manage & Control
™
eyeShare for IT automation
o Automate manual maintenance & routine tasks
o Built in tasks and templates
o Ability to include human decision
o Very simple to implement and use
o Scalable!
o Integrated easily via API’s
Use Case #1 Insurance firm
Company Leading insurance, pension, and financial services group
Challenges • Lost business due to failures of financial web portal serving
thousands of agents/clients
• Slow IT response time leading to slow recovery
Results • Automated alerts, escalation and incident ownership
• Automated pre-defined recovery workflows, pausing at specific
decision points to receive remote instructions from the IT
person
• Portal recovery time cut by 90%
Increasing app availability
Use Case #2 - Cloud based SaaS Company
Company SaaS: web & mobile app toolbars
Challenges • Operate 150 web apps in live production servers
• Small operations team becoming bottleneck
• Ensure rapid response to critical incidents
Results • Automated IT production operations, 90% faster
• eyeShare processes manage servers, DBs, disk space…
• Hundreds of daily tasks vs. 10-15 manual processes
• Full control over automation with alerts
Accelerating IT Operations Management
Use Case #3 Online Bank Services
Company Large banking groups with over 300 branches worldwide
Challenges • Inefficient and slow handling of routine IT events
• Response to critical events during off-duty hours & weekends
• Manual processes consume IT scarce time
Results • Automated processes interface with multiple IT systems
(Siebel, MQSeries, TSM, telephony..)
• 430 hours of IT work eliminated on a monthly basis
• Response time to failures in a critical system reduced from 15
minutes to seconds
• Enforcement of event handling procedure with consistent
performance
Reducing Operational Costs by 50%
• Simple yet Powerful:
• Incident Resolution ▫ Event-driven alert management and problem resolution
• Interactive Automated Notification ▫ Automated event and alert notification and escalation
procedures
• IT Task Automation ▫ Schedule and execute pre-defined critical and routine tasks
• Real time as well as historical data ▫ Real time and historical view of the IT processes
Ayehu eyeShare — IT Process Automation Solution
• Incident management
• Aggregates Events
• Control Processes
• Real Time View
• Customized UI
eyeShare Dashboard – Real time Process View
Simple & Powerful
• Design & Plan
• Execute & Control
• Schedule Tasks
• 500+ Activities
• 100+ Templates
•Integration API’s
eyeShare Studio – Drag and Drop Tool Box
Ayehu solution for IT operations
Solution Architecture
IT Process Automation Solution
Physical, Virtual and Cloud infrastructure
Automation under control
eyeShare workflow involves human decisions
thru interactive IVR, SMS and email messaging
Reduce Costs (TCO)
By more than 45%
Reducing complexity
Improve staff productivity
Minimizing human intervention
The Value Proposition of eyeShare™
Reduce Service Downtime
Reduce the MTTR of incident resolution
Reduced number of incidents
Improves SLA’s
Thank You!
Everything should be made as simple as possible, but not one bit simpler Albert Einstein, 1879-1955
Gabby Nizri, CEO
http://www.ayehu.com
Watch NOW demo online: UKfQjTSEoA8http://youtu.be/