it jobs as a profession by: alex talampas jordan boshers brandon ashbaugh steven davis chris boos
Post on 19-Dec-2015
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IT Jobs as a Profession
By: Alex TalampasJordan Boshers
Brandon AshbaughSteven DavisChris Boos
Helpdesk Coordinator
• Entry level (Tier 1) position
First point of contact* Interpersonal skills
• Responsibilities
Troubleshoots basic hardwareand software problemsAnswer calls to the Helpdesk,email & walk-ups
Helpdesk Coordinator
• Education2 year degree
• CertificationsA+, N+, MCSE, CCNA
• ExperienceCallcenterPrevious helpdesk experience a plus
• Career path--> Network Admin--> Helpdesk Mgr
Helpdesk Manager
• Middle management position
Business point of contactfor all helpdesk issues• Responsibilities
Ensure staff have thenecessary tools & trainingEnsure all issues are managed to resolution
Helpdesk Manager
• Education
Four-year degree or equivalent work experience
• CertificationsSee Helpdesk Coordinator
• Experience
Five years experience inIT support or customer svcThree years in management
Network Administrator
• Mid to Senior-Level of Technical / Network Staff (Tier 3)
• Roles will vary• What is a Network Administrator in charge of?• Deployment, configuration, maintenance and monitoring of active network equipment
• Overall health of the network
Network Administrator• Maintenance of network facilities• Maintenance of certain network servers• Keeping the organization connected!
Qualifications / Experience• Normally 2 years+ in field and 4 year degree
o Start in Helpdesk Area (Tier 1)o Progress to Desktop / Network Tech (Tier 2)
• Many different certificationso Cisco CCNAo Cisco CCIPo Cisco CCNPo Cisco CCIE
Many Career Paths
• Tier 3 Positions Have Many Options / Careerso Other Options: System Admin, Database Admin, Security Admin, Web Admin
• Average Salary of $72,000/Yr.
Database Designer
•Entry level position •Write, design, maintain, modify, and test DBMS •Create system requirements •Determine who as access to the data •Set up and over see security for the database •Fix glitches and other problems in the system
Work Paths • PC support• Web developer• Software programmer• Program analyst
DBA (Database Administrator)
• Mid level employee
• Make sure the database is up and running
• Work with database security
• Monitor database, tasks, performance, as well as database designers
• Fix databases
Work Paths
• Network management • System developer• Architect• Project management • May also choose to work freelance and work for many different smaller companies
Education
•Best 3 degreeso Software Engineeringo Computer Scienceo Information Technology
•Can also haveo Math degreeo Computer engineering degree
Business Intelligence
Divided up into 5 parts• Administration Technology
• Data Integration• Data Analysis and Design• Business Analytics • Leadership and Management
Data Integration Developer
• Combines data from different sources into a valuable resource
• Works to Extract, Transform, and Load
• Understands extract tools• Informatica, ETL, SQL, and PL/SQL
Continued
Qualifications • BS in computer science or engineering• 4 or more years developing and programming experience
Business Analyst
• Strategically uses data to motivate change and action in an organization.
• Helps decision makers make better choices
• Identifies problems, analyzes data, makes recommendations
• Takes experience to do this job alone
Continued
Qualifications• BA in Math or Statistics• 5 or more years in Intelligence analysis and reporting
• Knowledge of SQL• Good people skills
IT Manager
•Networking
•Training and Lab Maintenance
•Internal Systems
•Help Desk Administration
•Asset Management
•Communication
IT Manager (cont.)
•Qualifications?
•Experience?
•Salary?
Chief Technical Officer (CTO)
•Oversight of Technical Staff
•Technical Problem solving
•Design and development
•Strategic Planning
Chief Technical Officer (CTO)
•Qualifications?
•Experience?
•Salary?
Chief Information Officer (CIO)
Interchangeable with CTO in most companies
•Policy Setting
•Planning, Directing, Coordinating
•Business Strategy
Chief Information Officer (CIO)
•Qualifications?
•Experience?
•Salary?
Conclusion
References
http://jobsearch.monster.com/Help-Desk-Manager/get-jobs-5.aspx http://www.payscale.com/ http://www.schoolsintheusa.com/careerprofiles_details.cfm?carid=466 http://www.prospects.ac.uk/p/types_of_job/database_administrator_job_description.jsp#section2 http://www.technical-resumes.com/jobs-dba.html http://wiki.answers.com/Q/What_is_the_difference_between_data_administrator_and_database_designer http://oracle.ittoolbox.com/groups/career/oracle-career/difference-between-database-administrator-and-developer-2212819