Information Technology

Making IT All Make Sense...

Michael A. Litka Director Information Technology March 16, 2016

Information Technology Introduction Organizational Chart Users Areas of Responsibility Current Projects Future Endeavors Questions

Director Information Technology

Michael A. Litka

Oracle D-Base Administrator

Sarah Ann Tolliver

GIS Manager James P. Touchet

GIS Systems Administrator Vinny Lautato

GIS Analyst Brad Feldman

GIS Technician Tom Withers

Network Manager Dennis Moore

Technical Support Specialist

Greg Wahl

Basis Administrator George Gonzalez

IT Technician Jim Quirk

Computer Center Manager

Darlene Cierzniewski

Senior Keypunch Operator

Debra Randone

Senior Machine Operator

Kerry Cabales

Machine Operator Stephanie Paukner

Junior Machine Operator

Debra Annessa

Junior Machine Operator

Bianca Grant

Programming Manager

Eric Heim

Senior Programmer/Analyst

Keath Otis

Programmer Analyst Rose Canepa

Senior SAP System Analyst

Prameela Grandhi

SAP Programmer/Analyst

Patrick Fields

Telecommunications Manager

Marlon Hoffman

Network Telecommunications

Assistant Electra Bennett

IT Users

IT Users & Other Influences

Areas of Responsibility IT Equipment Applications Support Customer Billing

Functions Network Infrastructure

Telecommunications GIS Training Security Protection SCWA Website

IT Equipment

IT Equipment

450+ Personal Computers

195+Printers/Copiers/Scanners

45+ Servers

600+ Desk Telephones

280+ Cell Phones

120+ Smart Phones

50+ Network Devices 100+ Video Cameras 25+ Time Clocks

40+ Mobile Laptops

Applications Support SAP Email Voice Mail Operating Systems PC Applications Active Directory Domain Helpdesk GIS Document Imaging

Network Monitoring Enterprise Backup Itron LIMS SCADA Hydraulic Model Anti-Virus Protection Web Content Filtering

Customer Billing Functions Billing

Rate Maintenance Managed Districts 1.3 Million Bills Produced Annually 270,000 Reminder Bills

Payments Lock Box 695,000 Billtrust 387,000 Online Banking 354,000 Checkfree 3,500

Customer Billing Functions Correspondences (Annually)

Collection Letters 50,000 AMR Letters 30,000 Welcome Letters 15,000 Read H2O 80,000

Outbound Calls Collection 223,000 Service Order 8,500 Weekly RPZ 1,500

Ebilling/Autopay Customers Ebilling 64,000 Autopay 27,000

Emails Generated 162,472

Network Infrastructure Connectivity

6 Main Sites – Wide Area Network (WAN) 2 Satellite Sites - East Hampton & Huntington (Optimum) Local Area Network (LAN) Virtual Private Network (VPN) WiFi

Security Protection Firewalls Sonic Wall – Intrusion Protection – Malware SPAM Filtering (85% Blocked) Anti -Virus Web Content Filter Intrusion Prevention

Video Surveillance

Telecommunications TASKE Call Management System

eCAS Call Accounting

Avaya Aura Communication Manager

CSI Virtual Observer

Call Vectoring & Routing

Avaya Aura Messaging

GIS ArcReader Users Office Field Personnel from Various Departments

New Web-based “Front Counter GIS” ArcGIS - Advanced for Full Analytical/Editing and

Statistical Capabilities

GIS

Involvement with Other Agencies (Townships, Counties, State, etc) Interface with Other Critical Systems 100 Annual FOIL Requests LICAP Cooperative Support SCWA “Tap In” Initiative Distribution Map Project Water Main Break Mapping, Tracking & Analysis

Training SAP Basic Navigation SAP Advanced Reporting Purchasing Customized Department

Training

Desktop Support

Third Party Training Intranet Learning Center

SCWA Website 1,500 Sessions Per Day 4,500 Pages Viewed Daily Educational Outside Agencies Potential Vendors Customer Information Public Bids

Employee Portal Career Opportunities Water Quality Reports Online RPZ Compliance Ebilling Maintenance Announcements Main Breaks Press Releases

Current Projects SAP Maintenance/Enhancements Network Improvements Telecommunication Upgrades Hardware Equipment Upgrades File Servers Upgrades Video Surveillance Upgrades

Document Imaging IT Assessment SAP Access Controls Assessment Rate Study AutoCAD/GIS Disaster Recovery & Relocation

Centers

Disaster Recovery & Relocation Centers

Future Projects Upgrades

Applications Desktop & Servers (Virtual) Network Infrastructure

Department Requests

Mobile Workforce Management Project Phases

Determination of Department Requirements Completion of Design and Final RFP Implementation Phase

Primary Goals

Elimination of Manual Paper Work Orders Optimization of Scheduling and Routing of Field Personnel Increase Field Personnel Productivity Improve Asset Management Improve Customer Service Decrease Operating Expenses and Overhead

Asset Management Customer Service Automated Meter Reading Customer Growth Workforce Technology

Employee Development Emergency Management Water Quality and Treatment Future Water Supply Needs Financial Strategy and Rates SCADA

Questions

We put the IT in QualITy, OpportunITy, and UnITy