it-educational technology · •combining traditional training models with online and “on...

IT-Educational Technology Services Portfolio Assessment – August 24, 2011

The Team: Caroline Cappuccio, Mark Lewis, Kim Miller, John Potter, Mary Simone & Apurva Mehta

Educational Technology

Which of these things will be obsolete by 2020

A. IT department (traditional) – replaced with Cloud computing

B. Paperbacks / Text Books – replaced with eBooks

C. Traditional computer – replaced with mobile computing

D. Paper – replaced with Scanning / everything digital

E. Standardized tests – replaced with ePortfolio


Agenda

• Overview of Organization and Changes

• Overview of Departments

• Services and Responsibilities

• FY 2011 Accomplishments & Metrics

• Assessment

• FY 2012 Goals

• Grants, conference presentations & publications

• Q & A

Vice Provost / CIO Anne Scrivener Agee

Administrative Assistant

Salina Allen-Sharpp

Human Resources Officer

Anna Seyedhassani

Assistant Vice-Provost Communications and

Infrastructure Services

Daryl Ford

Assistant Vice-Provost Client Services

Apurva Mehta

Assistant Vice-Provost Educational Technology

and Learning Commons

Apurva Mehta

Assistant Vice-Provost Application Services

Linda Modiste

Administrative Assistant

Eleanor Brown

Operations:

Soule, James - Manager

Di Filippo, Carmine

Luk, Johnny

Morrison, James (Jim)

Siebert, Robert (Bob)

Tansey, John

Tremblay, Ruth

Sys. & Comm.:

Forbes, Brian - Manager

Butcher, Jack

Filoso, Marla

Gilbert, Scott

Gorfine, David

Kroll, Leonard

McDonald, Daniel

Moosavifard, Jamil

Paquin, Paul

President, Ellinor

Rorth, Chhorda

Service Desk:

Adams, Peter - Supervisor

Carpenito, Christine

Wilson, David

Desktop:

Tse, Raymond - Manager

Arcadipane, Andrew (Andy)

DeVillafane, Scott

Nguyen, Hung

Nguyen, Quan

Nguyen, Tam

Okoh, Daniel

Pyle, Keith

Tippit, Margaret (Peggy)

Instructional Technology Center

Cappuccio, Caroline – Manager

Ananis, Katherine

Carretta, Angela

Ed. Technology Operations

Miller, Kim - Manager

Brown, Dann

Butler, Brian

Elkind, Kenneth

Ford, David

Gratto, Marsha

Hill, Donna

Lay, Henry (Henry Y.)

Lobato, Carlos

Ly, Binh

MacAskill, Donald (Terry)

Instructional Support:

Mark Lewis - Manager

Hyseni, Rrezarta

Koutropoulos Apostolos (AK)

Kutz, Eleanor

Mehta, Kalindi

McMahon, Eileen

Nelson-Miller, Theresa

Shwalb,Gene

Toufuri, Jr., Peter

Yukhananov, Irene

Business Manager

Jiuan Mo

PeopleSoft:

Caron, Robert (Bob) – Manager

Arthur, Jeeva

Policar, Alexandrine

Shah, Bhavesh

Phalen, Terry - Manager

Manibusan, Anthony

McClennan II, Thomas (Tom)

Moriarty, Lisa

Nelson, Caroline

Perrotto, Linda

Ryan, Mary

Web Services:

Wyse, Jim - Manager

Berelson, Lisa

Kukkamalla, Bandhavi

Kwok, Chao-Ming

Link, Lisa

Tattlebaum, Peter

Telecommunications:

Jackson, Dianne - Manager

Altarejos, Sereynita

Luciano, Edward (Eddie)

Papargjir, Mimoza

Zukowski, Mary

DL AV Support Ctr.

Jessoe, John - Manager

Foust, Ellen

Girelli, Alan

O’Sullivan, Mark

Ronald, Zack

Wade, Jeffrey

Information Security Officer

Robert Sarao

Digital Learning Studio:

Simone, Mary - Manager

Downa, Jessica

Mazzarella, John

Classroom Technology

Support

Potter, John - Manager

Fish, Richard

Fitzgerald, Robert

Pahud, Christopher

Tran, Vivian

Ed Tech - Instructional Support Manager: Mark Lewis

Overview of Department

Services & Responsibilities

FY 2011 accomplishments & key statistics

Assessment

FY 2012 goals

Instructional Support overview of department

Mission: to ensure that faculty across the university have the tools, knowledge, and support needed to enhance teaching and learning.

Mark Lewis – Manager

Eileen McMahon – Sr. Instructional Designer

Gene Shwalb – Sr. Instructional Designer – Online

Irene Yukhananov – Sr. Instructional Designer – Web-enhanced

Rrezarta Hyseni* - Instructional Designer – Online

Apostolos Koutropoulos, Instructional Support Specialist

Eleanor Kutz* – IT / Faculty Liaison

Theresa Nelson-Miller* –

Kalindi Mehta – LMS Administrator

Peter Tofuri – LMS Administrator

Christian DeTorres, Paula Dinneen, Marisha Marks, Laura Barreiro – Graduate Assistants

Undergraduate Work-Study Assistants

• Support Blackboard Learning Management System & Tools

• Introduce Web 2.0 Tools/ Social Networking for Teaching &

Learning

• Evaluate and introduce instructional technologies such as

i>clickers, assessment tools, and mobile learning applications

• Assist faculty with curriculum evaluation and redesign services

• Promote educational technologies in collaboration with other

administrative units (Library, CIT, Faculty Development

• Evaluate emerging technologies by means of the UMOL User

Group and external collaborations

• Offer “Teaching with Technology Training” in ITC and DLS

Instructional Support services & responsibilities

• Streamline LMS Support procedures for both LMS administrators and instructional design team

Integrate branding material and header/footer links to academic support services for each

course – changed

Shorten standard naming sequence for sections in Blackboard - completed

• Evaluate learning management solutions to replace Blackboard Vista, and arrange campus pilot of

at least one LMS - completed

• Host 2-3 “faculty and staff affinity group” weeks around specific instructional technology tools, as

well as more faculty showcases – completed – in addition held first Fall UC/IT/Faculty Showcase

• Collaborate with Library and Academic Support Services staff on the formation of a faculty/staff

committee to formulate Fair Use Guidelines for reuse of materials in the classroom – in progress

• Build on success of Wikispaces by offering other Web 2.0 tools, including EduBlogs - completed

• Work with College of Education to implement Chalk & Wire ePortfolio solutions in a subset of

courses – in progress

Instructional Support FY 2011 Goals - Assessment

Theresa Nelson-Miller trained and supported 42 faculty in 24 departments during its first

year of using i>Clickers.

Eileen McMahon added 8 new courses to the array of offerings on the University’s

OpenCourseWare site. She also served as one of four organizers of the OCWC Global

Conference held at MIT in the spring.

Under Gene Shwalb’s supervision, 4 additional courses were successful in meeting Quality

Matters review standards and obtaining certification.

• Additionally, the Instructional Support Team:

• Provided support for the introduction of new tools such as SafeAssign for plagiarism

detection, Chalk & Wire for ePortfolios, and the Adobe Creative Suite.

• Continued its ongoing collaboration with the Ross Center for Disability Services to

support students through the deployment of adaptive technologies, including the

acquisition and deployment of software for faculty testing to be made available on

workstations in the Digital Learning Studio.

• Held faculty presentations and focus groups, as well as completed extensive user

acceptance testing on three candidate systems as part of the Learning Platform Review.

Instructional Support FY 2011 Accomplishments

• Additionally, the Instructional Support Team (cont.):

• Created a secure and internally supported instance of WeBWorK software for the Mathematics curriculum. WeBWorK is an open source tool allowing students to complete thousands of homework problems online, with the capability for faculty to check students’ work as a key factor of exam preparedness and overall quality of learning.

• Helped organize and host the 5th annual Educational Technology Conference as a combined conference with CIT and bringing close to 150 faculty and area guests to learn and share ideas on teaching with technology.

• Gained a full-time instructional support specialist through internal transfer from the Library (Apostolos Koutropoulos).

• Partnered with EduBlogs for a rebuild of our current Blog network, adding 25 new templates and enhanced multimedia integration for creating blogs.

• Published four editions of the Ed Tech Newsletter, two in the fall and two in the spring.

Instructional Support FY 2011 Accomplishments

0

200

400

600

800

1000

1200

205

278

102

396 436

167

509 549

203

616 655

257

748 760

302

1014

949

Total Courses

Total Sections

Instructional Support Blackboard Courses & Sections

Instructional Support new Wiki creation:

57% growth in FY11

0

100

200

300

400

500

600

700

800

900

1000

189

306

1050

298 256

201

496

736

349

213

438

251

634

1054

227 205 235

847

407

268 266 287

0

200

400

600

800

1000

1200

PerceptIS Tickets handled

PerceptIS forwarded to Tier II

UMB traffic originating in

[email protected] (not going

through PerceptIS)

Instructional Support Monthly tickets handled by Perceptis

Instructional Support Monthly email traffic on [email protected]

271

664

1202

253 226 256

911

449

286 272 306

0

200

400

600

800

1000

1200

1400

2009-2010

2010-2011

mailto:[email protected]

Instructional Support Faculty Survey- Assessment

0.00 1.00 2.00 3.00 4.00 5.00

Uploading and editing of files

Discussion Board

Groups

Email and Communication

Student Submission of files / Gradebook

Tests and Quizzes / Gradebook

Based on your use of the current LMS tools and features in

order of their importance for your teaching.

Instructional Support FY 2011 Goals - Assessment

74.3%

20.0%

5.7%

0.0% 0.0%

Overall Assessment of Service Provided

Excellent: Often exceeds expectations

Good: Meets expectations

Average: Meets expectations; concerns

remain

Below Average: Often falls below

expectations

Poor: Highly inadequate


• In the coming 5 years which subject do you see

elementary schools introduce?

A. Algebra / Geometry

B. Sciences – Physics / Chem / Bio

C. Programming – Problem solving

D. Earth Science

E. Language - Chinese

Instructional Support Faculty Survey– Assessment

• Of the approximately 35 faculty cited individuals whom they worked with, there was an even distribution of instructional support staff. All of our full-time staff had at least 20% of the respondents working with them.

• Comments regarding customer service:

UMB wikis have changed my life. keep supporting them.

Irene is very competent and had helped me a great deal as a new faculty member teaching on-line. Her ideas for student participation and engagement in WIMBA are guiding the changes I am making to my course for next Fall.

A helpful, dedicated group of people.

People are great. System is inadequate and obsolete.

Eileen is great

It is very helpful that Gene is so available and willing to help. His teaching style works for me.

• “Right-sourcing” our requests for help:

• Making the extended (24/7) support model work to our advantage

• Leveraging diverse talents among our team members

• Including students in our faculty support teams

• Integrating our support with that of the IT Service Desk

• Reconciling Google Apps for Education vs. Google.com

• Combining traditional training models with online and “on demand” training resources (examples: SafeAssign, Presenter). As we train an increasing number of faculty on Blackboard Vista and Blackboard Learn 9, we may choose to expand our 2010 pilot, which offered self-paced online training courses/modules that include assessment and possibly even certification

Instructional Support Challenges

1. Plan and implement Blackboard Learn 9 Pilot, including system integration for our campus

2. Market the UMB Blog Network for teaching, learning and communications

3. Review presentation software tools and services to complement MS Powerpoint

4. Update Adobe Connect Pro license and train users

5. Pilot mobile devices and applications

6. Promote management and use of Open Educational Resources

7. Investigate and pilot iClicker 2

Instructional Support FY 2012 Goals

• UMB Blog Network – http://blogs.umb.edu

• Blackboard Learn 9.1 – test instance

Instructional Support Demos

http://blogs.umb.edu/

Ed Tech – Digital Learning Studio Manager: Mary Simone




Assessment

FY 2012 goals


• Which technology will be used to enhance teaching & learning in the

coming years:

A. The chalkboard

B. PowerPoint

C. Xbox / PS III – interactive apps

D. iPad – interactive apps

E. Facebook / Google +

Digital Learning Studio DLS Overview

Mission:

• Maintain a combined production and consulting center staffed by multimedia specialists and instructional designers who provide the university community with individual and group consultations, training workshops and presentations, and who support the development of multimedia to enhance classroom and on-line courses, and academic and administrative projects.

DLS Team:

• Manager - Mary Simone

• Media Specialist - Jessica Downa

• Media Specialist - John Mazzarella

• Undergraduate Work-Study Assistants

DLS Facility: Media Production A. XPS – Windows Video production and

digitization

B. iMac – Mac Video production and

digitization

C. Mac Mini – Mac Video production and

digitization

D. Optiplex 990 – PC Multimedia production

E. Dimension 5150 - PC Multimedia

production

F. iMac – Mac Multimedia production

G. Video viewing station

H. Black and white printing

Video • Digitizing content

from Mini DV,

DVD, VHS, etc.

• Video/audio editing

and production

• Video conversion

• Burning to DVD

Multimedia • Adobe CS5 production

and training

• Photo, document and

slide scanning

• Color printing

• Camtasia Studio

• Jaws

Services

DLS: Media Group Viewing Room

- chair

A

B

A - Screen

B - Podium

• Accommodates groups up to 25 people.

• 61” Plasma TV which can display

• Video projection from laptop, DVD,

VHS

• Presentation podium with built in

computer New

• Meeting table with electrical and wired

network jacks for up to 8 laptops New

• Voice point access upon request

• Wireless capability

Clients:

• UMASS Boston faculty and staff from administrative departments, and some student groups Marketing and Communications, Beacon Fitness Center, Venture Development Center, Faculty Development Office

• Staff and Students from Centers and Institutes affiliated with UMASS Such as OLLI, Confucius Institute and the Asian American Institute

Services:

• Multimedia Production lab: walk-in and reserve consultations, digitization, recording and editing of video and audio materials for classroom, departmental, and websites, slide and flatbed scanning

• Media Group Viewing Room: management, scheduling, maintenance

• Training in collaboration in ITC: Application workshop training: Camtasia Relay, Wikispaces, Adobe Photoshop, Adobe Flash

• Application consultation in DLS: : Camtasia Studio, iMovie, Adobe Dreamweaver, Audacity, Microsoft Office, etc.

• Online Language Lab: website and Blackboard content design and development

• WEBCAPE on line language placement through Student Testing Center

• Wikispaces support

• Project management : Classroom Capture – Camtasia Relay and Studio

• iTunes U : content development and account administration

DLS Support Clients & Services

Publicity:

• IT Newsletter

• Ed Tech Twitter and Facebook pages

• Video production for iTunesU

• Video Production for UMass Boston You Tube Channel

• Camtasia Day

Events:

• Ed Tech Conference/CIT

• Camtasia Day

• DLS Open House

• Faculty Development Day

Research:

• Voice Thread

• WebEx

DLS Support Publicity, Events, & Research

• Implement policies, procedures and new workflows agreed on by LMS and DLS teams • http://dls-ops.wikispaces.umb.edu/

• HEAT tracking of clients

• The LMS and DLS teams will work together to create an integrated marketing plan using eNewsletters and Web 2.0 sites to engage faculty with digital media • http://umbedtech.wordpress.com/

• Cross train staff to ensure effective backup support all tools, and training offered in the DLS • Camtasia Admin, iTunesU Admin, Wikispaces Admin, HEAT training

• Participate in further outreach activities marketing DLS services, including showcase of faculty work for exhibit in facility. • Ed Tech Conference/CIT, Camtasia Day, DLS Open House, Faculty Development

Day

DLS FY 2011 Goals - Assessment

http://dls-ops.wikispaces.umb.edu/




http://umbedtech.wordpress.com/

• Design and develop a “programmatic” approach to enhancing the use of educational technology on campus integrating training, consultation, production services more closely.

• http://class-capture.wikispaces.umb.edu

• Research application of portable media in instruction for possible grant funding

• Ongoing

• Expand Camtasia Relay program to all faculty and staff

• Camtasia Wiki

• Camtasia Day

• several workshops

• Upgraded to Camtasia 3.0

• Develop online tutorials (CBT) for various instructional applications supported by the DLS

• Camtasia Relay screencast series

• Wikispaces, Youtube and Flip Share

• Continue pilot of private authentication of iTunes U

• on hold – need development for authentication script

DLS FY 2011 Goals - Assessment

http://class-capture.wikispaces.umb.edu



Visits to the DLS

FY 10- 397

FY 11- 661

DLS Consulting Appointments

FY 10- 218

FY 11- 230

Camtasia Recordings

FY 10 -1,024

FY 11- 7,499

Demonstration of Camtasia 3.0 with

audio captioning for universal access

iTunesU

FY 10- 20,684

FY 11- 60,019

ED TECH Conference

NOTE: 191 attendees: Ed Tech teams joint initiative: instructional support,

ITC, Computer Labs, Media Services, DLS

DLS SUPPORT FY 12 Goals

• Expand the client base of DLS to students and market DLS services and events

with email, fliers, social networking to university community.

• Implement several pilots: mobile device applications, Voice Thread, WEBEX,

McGraw Hill CONNECT and Blackboard 9.1, and CREATE, and WEBCAPE for

foreign language student placement.

• Serve on committees for Ed Tech Conference, ED Tech Newsletter, and Faculty

Development Committee for event planning and assist EDTech with vendor demos

for emerging technologies

• Improve instructional support capabilities of Media Group Viewing Room

• Develop screencasts and help aids for Camtasia, Photoshop, Flash, Acrobat and

other multimedia applications

• Roll out Camtasia Relay 3.0 upgrades to labs, classrooms and offices, including

training of faculty and staff.

• Assist EDTech with vendor demos for emerging technologies.

• Develop content for public iTunesU, and assist with IT efforts toward private

authentication.

Comments from Clients

• I always got help and answers (in DLS) to my questions in a speedy manner that I greatly appreciate.

• There should have been an option for EXCELLENT! (faculty review of DLS)

• A big thank you to Jessica for creating and editing the film (Faculty Development) – the long hours and patience with which she worked must be recognized – Rajini Srikanth

• John Mazzarella was excellent and very patient

• Chris Pahud and Mary Simone and her staff John Mazzarella and Jessica Downa did a great job of getting the faculty classroom capture software to work. It took a lot of behind the scenes troubleshooting to pull this off. Great job folks.

• John, thank you for your mad Photoshop skills!

• I loved that the lectures were recorded, it was very helpful to mastering the material

(Student about Camtasia)

Ed Tech – Instructional Technology

Center Manager: Caroline Cappuccio




Assessment

FY 2012 goals


• How do you see faculty learning new technologies in five years?

A. Face–to-face

B. Online – self paced

C. Recorded presentations / on demand

D. Instructional designers / technologists

E. Friends and colleagues

ED TECH – I.T.C. Overview of I.T.C.

The Instructional Technology Center (ITC) staff includes:

• Caroline Cappuccio, Manager/Trainer

• Katherine Ananis – Trainer

• Angela Carretta, Administrative Assistant

• With additional technical support & training contributions by staff

from other IT areas: Binh Ly, Jeffrey Wade, Zack Ronald, Richard Fish,

Theresa Nelson Miller, Jie Chen, Robert Sarao, John Mazzarella, Jessica Downa

ITC’s role is to:

• provide various technology training resources in an effort to help

keep the University community current in popular application software.

• provide an event facility equipped with current technology to the University community for academic and non-academic events.

ED TECH – I.T.C. Services & Responsibilities

Our clients are:

• UMass Boston faculty, staff, and students

• non-UMB individuals

Responsibilities include:

• Manage, maintain and support a facility for:

-training of faculty, staff, and students

-academic events such as graduate level classes relying on technology to

compliment their teaching

-non-academic events such as meetings, interviews, special programs and events, etc.

• Manage, design, develop, and present face-to-face training for the University Community in popular application software such as MS Office, Xythos, etc.

• Manage, maintain, support web-based training registration system

• Manage and provide web-based MS Office training resource.

ED TECH – I.T.C. FY 2011 Accomplishments & Key

Statistics

• Improved Training Portal website www.umb.edu/training

• Upgraded presentation rooms to Office 2010 & Windows7

• Updated existing Office 2007 workshops/materials to Office 2010

• Developed/offered new Windows 7 & Office 2010 workshops

• Offered new Adobe Acrobat & CS5 workshops

• Established new workshop partnership with the Office of Diversity and Inclusion

• Key Statistics:

• 379 workshops

• 1,480 workshop registrations

• 1,754 Training Registration System accounts

• 1,880 events hosted

• 18,174 clients served

http://www.umb.edu/training

ED TECH – I.T.C. Workshops Offered

51

139

105

47

0

342

55

120 114

72

18

379

0

50

100

150

200

250

300

350

400

MS Office EdTech PeopleSoft Other Special Total

By Category & Academic Year FA10/SP11

FA2009/SP2010

FA2010/SP2011

ED TECH – I.T.C. Workshop Registration

406

283 258

346

109 86

0

50

100

150

200

250

300

350

400

450

MS Office PeopleSoft Ed Tech Other Special Requests Special Events

FA10/SP11 Workshop Registration by Category

ED TECH – I.T.C. Workshop Evaluations

571

461

97

19 0 0

0

100

200

300

400

500

600

Total Responses 5 Excellent 4 Very Good 3 Good 2 Fair 1 Poor

FA10/SP11 Evaluation Summary (5-1)

ED TECH – I.T.C. Events Hosted

1,880

1,910

1865

1870

1875

1880

1885

1890

1895

1900

1905

1910

1915

FA10/SP11

FA2010/SP2011

FA2009/SP2010

ED TECH – I.T.C. ITC Room Usage

18,174

14,542

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

20000

FA10/SP11 Clients Served

FA2010/SP2011

FA2009/SP2010

ED TECH – I.T.C. Room Booking/Usage Evaluations

116

100

14

1 1 0

20

40

60

80

100

120

140

Total Responses Very positive Positive Fairly Positive Negative

Spring 2011 Room Booking/Usage Evaluation Summary

Workshops:

• I learned things that, given a 1000 years, I never would have found on my own. Katherine Ananis

• Enjoyed instructor!! Would like more sessions. I liked one on one help. Theresa Nelson

• John (Mazarella) knows how to teach technology, not just use it. John rocks!

• Clear, simple steps through each component. Extremely well organized and Caroline gave examples for each. Gave reasons to use various types of databases.

• A lot of good info-Jessica is very Knowledgeable! …very clear and presentation was interesting. (Jessica Downa)

Room Booking/Use:

• Overall Service: Everyone is so friendly! Especially nice to work with Angela. Melissa Cote'

• All your staff are excellent. They are very efficient and easy to work with. We greatly appreciate the help of Angela, Caroline and John Jessoe and his crew. Wichian, OLLIE

• I wish the whole institution would run so smoothly! Great service and technology. Wilfredo Chiesa

• Guys, you are fantastic! Juan Nunez

Dear Angela, Caroline, Apurva, & Binh,

On behalf of those staff members from the Facilities and Master Planning Offices who participated in today‟s MS Project 2007 training in Presentation Room 1, thanks for all of your help!

Between allowing us to use the room and computers to referring us to New Horizons as a training option, we appreciate your help. Christine DePalma

ED TECH – I.T.C. Feedback

I.T.C. - Assessment

Office/Windows Upgrades:

• Many staff/faculty continue to use older versions of Office/Windows.

• FA10, continued Office 2003 to 2007 transition training. SP11, upgraded to Office 2010; began Office 2003/2007 to Office 2010 transition training. Well attended; very positive feedback. Also presented by request to departmental staff

Adobe Acrobat/CS5:

• SP11, software available to staff/ faculty. Marketing included special event-Adobe Day; very successful; sparked much interest. SUM11, Acrobat, Photoshop, Flash, InDesign workshops developed/offered. Well attended; very positive feedback.

Improve student workshop attendance:

• SPSS workshops promoted through Graduate Studies Office;

• Developed first phase of student retention technology training. Begins this summer. Will continue FA11.

Xythos:

• Presented several Xythos workshops at request of departments for their staff

Training Registration System:

• Promotion of training system: presented overview of system to Director, Office of Diversity & Inclusion. Very positive feedback; they are using it for registration & certificate of completion creation/printing.

I.T.C. – FY 12 Goals

• Increase number of P6 workstations

• Upgrade Projection viewing in P1

• Upgrade workstation monitors in P1

• Promote Xythos through departmental training

• Adobe Acrobat/CS5 training

Ed Tech – Classroom Technology

Support Manager: John Potter




Assessment

FY 2012 goals


• When it comes to the future, which tool do you believe most often used by teenagers, three years from now?

A. Laptop

B. Tablet pc / iPad

C. Smartphone

D. Video game console – Xbox / PS 3

E. DVR

Ed Tech – Classroom Technologies

Overview – Mission Statement &

Responsibilities

• The Classroom Technologies group provides a range of

services and equipment to faculty, staff and students

related to the use of instructional technology in the

classrooms, auditoria and function areas for media

development and presentation on campus. Classroom

Technologies also provides multimedia support for non-

classroom activities such as seminars, conferences, etc. as

well as maintaining and servicing over 100 Technology

Enhanced Classrooms (TEC’s) and Auditoria on campus.



• Full Time Staff:

Richard T. Fish – Evening Lab Supervisor & Tech Support

Robert Fitzgerald – Supervisor of McCormack Media Lab

Chris Pahud – Supervisor of Science Auditoriums

Vivian Tran – Supervisor of Wheatley Media Lab

• Part Time Staff:

Sabrina Luc – Evening Supervisor of Wheatley Media Lab

Judy Mai – Evening Supervisor of McCormack Media Lab

Rosa Oculto – Saturday Supervisor of Wheatley Media Lab

Ed Tech - Classroom Technologies

Student Tech Support

Student Staffing:

Vinay Dagar – Student Tech Support

Subodh Ghosalkar – Student Tech Support

Chandervesh Yadav – Student Tech Support

Vishruti Mehta – Student Tech Support for Camtasia Relay

Classroom Technologies hires approximately 6-10

Work Study students to assist with Media Lab

responsibilities and tech support in the classrooms

Ed Tech - Classroom Technologies

FY2011 Accomplishments & Key Statistics

• Equipment Loans – 14,688

• Service Calls – 7,416

• Special Events – 544

• Laptop Usage in TEC’s – 46,200 Hours Documented

• PC Usage in level 2 TEC’s – 9,120 Hours Documented

• DVD/VCR Usage in TEC’s – 7,763 Hours Documented

• Additional classroom tech support of Camtasia relay program

• Classroom support of I>Clicker technology with base stations

now installed in all Level 2 TEC’s


FY2011 Accomplishments & Key Statistics

• Construction of two new Level 1 TEC’s – W-3-125 &

W-4-122

• Construction of one new Level 2 TEC – M-3-204C

• Updated wireless microphone system in H-11-B

• Installed flat panels in M-1-415 & 421, M-2-415, 420 &

421, W-1-040, W-4-138, W-4-141 & W-5-041

Classroom Technologies

Metrics

0

2000

4000

6000

8000

10000

12000

14000

16000

2009 2010 2011

14,741 14,757 14,688

4,613

6,602

7,416

442 472 544

Equipment Loans

Service Calls

Special Events


Assessment

• Continue to familiarize faculty & staff in the utilization of the Technology Enhanced Classrooms by providing workshops and orientations of the installed equipment

• Provide support to auxiliary departments for design, specification and construction of multimedia systems

• Provide monthly reports to the Director and CIO throughout the fiscal year

• Provide training workshops to develop and upgrade technical skills among part time and student staff


Assessment – Comments & Complaints

• All Technology Enhanced Classrooms should be Level 2

• Multimedia upgrade needed in H-11-A & B

• Installation of multimedia and audio systems in W-4-148


Commendations

• Appreciation from faculty and staff for assistance in the

Technology Enhanced Classrooms, auditoria & special

events

• Appreciation from Chancellor for Convocation,

Graduation and Commencement activities on campus

• Robert “Fitzy” Fitzgerald nominated for the CIO Award

for Excellence


Commendations

Just want to thank you and all the others who made the

audio portion of the CPCS Convocation go so smoothly last

Friday night. I appreciate the help with the recording of the

student comments and the playing of music and the early set

up that accommodated my schedule. Thanks to everyone

involved in making it so simple that even I could do it and

do it right!.

Suzanne Muir Allmendinger

Director of Community Outreach

March 25, 2011


Commendations

I am writing this letter to express my most sincere gratitude and appreciation for the support I have received over the last few years from Chris Pahud. Chris has been consistently available to help with all the various classroom IT problems I have experienced while teaching in the Science auditoriums and other classrooms across campus. In addition, he has been an invaluable resource with Camtasia. For several semesters now he has come to my classroom every week at the beginning of the class to make sure the equipment is functioning properly. This semester he has also helped me in the new classroom in the Archives building, which we now lovingly refer to as „Fort Apache,‟ due to all the unanticipated obstacles we have encountered in making that space functional in terms of media technology.

Not only has Chris (and now his graduate student Vish) been regularly available, he is also friendly and patient, listening to my concerns and then trying to reconcile them to the best of his ability. Even my students recognize him in class each week and are glad to see he is there to make sure the lectures are recorded smoothly.

Thank you to Chris and everyone else in your department who work so hard to support us in the classroom .

Sincerely,

Esther Seibold, DNSc, RN

College of Nursing and Health Sciences


Assessment – New Support Materials

Additional Instructional Support in the Classrooms

• Digital Video Cameras

• Portable Document Cameras

• Additional Laptops & Notebooks


FY 2012 Goals

• Additional student tech support for evening classes on campus

• Additional laptops in the Media Labs for instructional support in the classrooms

• Continue promotion of digitization of faculty and departmental VHS tapes, cassette tapes, etc., so the knowledge can continue to be integrated into their curriculum without experiencing technical difficulties

• Provide excellent customer service for faculty and staff in regards to technical assistance and support in the classrooms, function areas and special events on campus

Ed Tech – Operations Manager: Kim Miller




Assessment

FY 2012 goals

Ed-Tech Operations (Labs) Overview of Department

• Our responsibility to the campus community is to provide general access to computers, software and support in an area that is suitable to research, teaching and peer to peer sharing of information.

• There are labs (240 seats) in General Use Lab (GUL); they consist of the Blue, Gold, Purple, White and Red PC labs and Mac A and C Macintosh labs. The Red lab is the only lab not used for classroom instruction and is available for use during open hours and some holidays.

• The Green lab no longer functions as a classroom lab it has been transformed into the Decision Making Research lab.

• The Graduate Research Center (GRC) provides a quiet environment for writing and research it is for use by graduate students and faculty. The lab has 37 hardwired PC workstations. Within the lab you can scan text, create high quality 35mm slides and produce posters ranging in size from 8.5in x 11in. to 36in x 96in.

• The Adaptive Computer Lab (ACL) offers accommodations via computers and software for students with Orthopedic, Visual and Learning disabilities, Deafness or hearing impairments, Acquired brain injuries and Communication disorders. Students using the ACL are referred by the Ross Center.

Ed-Tech Operations (Labs) Services and Responsibilities

The staffs of the GUL, GRC and ACL are on the front line of the department, we offer support to all university students, faculty and staff, providing access to technology via computer lab availability, mobile classroom access, adaptive technology accommodations, print services, poster creation assistance and licensed software installation and support.

• Dann Brown – Lab Supervisor

• Brian Butler – Lab Supervisor/Macintosh Specialist

• Ken Elkind – Adaptive Lab Coordinator

• David Ford – GRC Network Administrator

• Marsha Gratto – Evening/Weekend Supervisor

• Donna Hill – General Use Lab Network Administrator

• Henry Lay – Evening/Weekend Supervisor

• Carlos Lobato – Graphics & Application Specialist

• Binh Ly – ITC & Media Center Network Administrator

Staffing Changes: Terry MacAskill - Joined the IT - ED Tech Operations Group

In any given semester we have upwards of 30-35 students, without whom we could not do what we do on a daily basis.

Ed-Tech Operations (Labs) Accomplishments and Key Statistics

• Installation of 20 computers on the 8th floor of the library, allowing for more general use stations within the library.

• Purchase and installation of (60) PC’s for upgrading of Gold, Purple and the Adaptive Computer Lab, donation of the older computers to various departments.

• Acquired a laptop cart from the library to hold the additional 20 laptops purchased to handle the increased volume of request for the mobile classroom.

• Upgraded MS Office suite to Office 2010 in the labs.

• Creation of the Decision Making Research Lab (formerly Green lab), purchased new computers and a portable AC unit was installed; painting of the lab has been requested.

• Ken assisted in the creation of VCL for adaptive users

• Adaptive Technology workshops continue to be available via the training portal.


Why has the number of clients served for fall 2010 much larger

than the number for fall 2009?

A. there is no difference

B. the number of orientations held in the labs were increased

C. the hours the labs were open was increased

D. there was a typo on the slide

E. I have no idea

Key Statistics

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

Clients Served Classroom Hours Lab Assists Printing Costs

44

,76

3

3,2

60

53

,49

6

$4

5,2

52

.52

50

,77

2

3,8

63

37

,53

9

$5

0,3

82

.75

12

1,8

25

3,9

50

29

,73

2 $

47

,47

7.5

5

35

,53

3

5,0

69

25

,07

3

$5

2,2

61

.65

fall 2009

spring 2010

fall 2010

spring 2011

Ed-Tech Operations (Labs) Assessment

• The labs are used continually during the hours of operation, with the increase number of exams being held in the labs requiring lab availability anywhere from 4 to 8 hours at a time; we are limited in the amount of time needed for upgrades, maintenance turnaround time and cleaning of the labs and equipment.

• I have scheduled additional lab cleaning times for each of the labs, allowing for a morning and mid-afternoon cleaning.

• Dedicated lab for university new student and transfer orientations

• We need larger labs; currently on the Blue lab can seat 35 students, as you can imagine everyone is looking to use it.

• A lab dedicated for Blackboard Testing. The requirements for Blackboard testing are unique and require existing labs to be reconfigured.

Ed-Tech Operations (Labs) FY 12 Goals

• Replace computers in the Graduate Research Center [if funding approved]

• Replace furniture in the White and Blue lab [if funding approved]

• One common computer image across the labs and the library

• ACL marketing of services & training

• Virtual computer lab – pilot and testing

• Upgrade and maintenance of the Taylor center

• Improving the environment within the labs

• a. Painting of walls

• b. Posters that promote student services

• Portable AC units for White and Blue lab – work with facilities

• Portable AC units for White and Blue lab – work with facilities

Ed-Tech Operations (Labs) Design Work - Carlos


Grants, Conference Presentations &

Publications


Publications

Mary Simone

Presentations:

• “Digital Portfolio Workshops for Chinese Language Teachers.” The University of Massachusetts Confucius Institute , January 8, 12 and February 12 and March 15, 2011.

Conferences Presentations

• “Training Faculty to integrate WIKIS in foreign language courses at UMASS Boston.” New England Association of Learning Lab Directors. Connecticut College, March 25, 2011.

• “IT and Library Collaborations, the Digital Learning Studio and More.” NERCOMP. University of Holy Cross, April 14, 2011.

• “Training Teachers to Integrate Wikis in Foreign Language Classes.” NECLTN, New England Chinese Language Teachers Association, UMASS Boston, May 4, 2011.


Publications

Mark Lewis & Eileen McMahon

Mark Lewis

“Immersion and Continuity: A Blended Model for Introductory Language Courses at the University Level.” NERCOMP Annual Conference, Poster Session, Providence RI, March 2011

Eileen McMahon What Teachers Want: Reusing OpenCourseWare in the High School Classroom, OCW Global Conference 2011, Cambridge, MA May 5, 2011 Learning and Collaborating with Google Apps, Mass Teachers Conference, Williamstown, MA, August 2010 Credit Where Credit is Due, Copyright, Fair Use and the Creative Commons, Boston High School Teachers Workshops, July 2010


Publications

A. Koutropoulos

(in publication) Koutropoulos, A. (2011) Modernizing Classical Language Education: Communicative Language Teaching & Educational Technology Integration in Classical Greek - in Human Architecture (Accepted) Abajian, S., de Waard, I., Gallager, M. S., Hogue, R., Keskin, N. O., Koutropoulos, A., Rodriguez, C. O. (2011) Exploring the MOOC format as a pedagogical approach for mLearning. mLearn Conference Proceedings - Beijing October 2011. (Accepted) Abajian, S., de Waard, I., Gallager, M. S., Hogue, R., Keskin, N. O., Koutropoulos, A., Rodriguez, C. O. (2011) mLearning and the MOOC format as possible answers to the Chaos, Emergence and Complexity in Education. International Review of Research in Open and Distance Learning.


Q & A

it-educational technology · •combining traditional training models with online and “on...

Documents