it department meeting presentation slides
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UNH Information Technology Department Meeting May 31, 2012 Rotating Slide ShowTRANSCRIPT
IT MEETING 5/31/2012
IT for Higher Education
WELCOME
2
Celebrate IT’s many achievements over the past year
Look to the future; what’s on the horizon for this next year
Why are we here today???
THANKS
Agenda3
Introductions Joanna Young Organizational Achievements
IT Security: Petr Brym
Client Services: Diane Byron Project Management: Paul DeMello Enterprise Computing: Bill Hall
Break Organizational Achievements (Continued)
Strategic Technology: Scott Valcourt Academic Technology: Terri Winters Finance & Planning: Deb Bronson
Future Plans Joanna Young Break Out Session Paul et All
Non Academic Unit Program Review How does IT measure effectiveness and prove efficiency
Introductions
Guests: Mary Eisenhauer, UNH HR Patrick Messer, Director, Research
Computing Sean Embree, IT Manager, UNHM
4
IT SECURITY
PETR BRYM FY 12
IT for Higher Education
IT Security Successes6
Over 1,000 Identity Finder Clients Active IT Security Incident Training Completed IT Security Incident Response Plan
Published University Identifier Policy Approved Info Security Resources On-Line in
Blackboard Vendor Security Questionnaire
Operationalized New Employee Information Security
Training Successful SEED and Imprivata Programs
Shared And New Info Sec Initiatives Accelerated Manual AD Password
Enforcement Automated Enforcement of AD & Banner
Passwords Standardized Security Camera Rollout Documented Security Program HIPAA Training, Assessment Tool and
Policies Campus-wide PCI Assessment And
Compliance Symantec PGP Rollout Just In Time Phishing Training
7
CLIENT SERVICES ACCOMPLISHMENTSDIANE BYRON FY12
IT for Higher Education
Client Services Accomplishments
Computer Repair & Desktop Support, Accounts & Remedy, Service Desk, Communications
Across All Teams: UNH IT ITIL & ITSM Project Champions Remedy 7.x Development, Usability &
Implementation ITIL Foundation Certifications – 9 staff UNH IT ITIL Training – 45 classes, 437
seats Team Dynamics Operational Projects
9
Computer Repair & Desktop Support
New Service: Apple iOS Direct Service Program
Apple Certifications Virtualization of Imaging Servers Specialized Desktop Imaging: Dining Integration of Separate Teams into One Increased Service Level Agreements Hardware & Software Guide Coordination
Team
10
Accounts & Remedy
Remedy 7.X Upgrade Go Live Crystal Server/Reporting ITSM Reports Configuration & Release Management
Program Client Accounts Request System
Upgrade Computer Account Management Tool
Upgrades Customer Facing Support Webforms Bomgar Upgrade
11
Service Desk
Expansion of Cross-Functional Validation & Usability Testing
VoIP for Business Continuity & Curtailed Operations
Banner Password Resets at Service Desk – Real time
Problem Management Best Practices Workflow Documentation & Training
ITSM SOP’s for Service Desk Group Coordinator, Service Desk Incident Process
12
Communications
Hardware & Software Guide Roll Out ITSM Website (newsletter, knowledge base,
updates) Customer Facing Interfaces: live@edu,
SharePoint BMC Service Desk User & Governance Group UCM Social Media Committee Membership University Day FourSquare Day Open Houses, June Orientation Resource Fairs,
Benefits Fair
13
Client Services Facts for FY12 YTD
Service Desk call statistics:
Total Service Desk Group Incidents: 16,916 First Level Call Resolution: 81% Computer Repair Services Completed: 1,964 Total Desktop Support SLA’s: 41 serving 1000+
clients Total Number of UNH IT Accounts Managed:
430,000
14
Area Inbound Calls
Calls Taken
Abandoned Calls
Service %
Service Desk
24,394 21,756 2,638 89%
Directory Assistance
11,398 9,895 1,503 87%
This is What IT is All About15
PMO HIGHLIGHTS FY 12
GEORGE COOKMAN DAGMAR VLAHOSAMY DUBE LESLEY DE LA CERDAPAUL DEMELLO DAVID HESTER
IT for Higher Education
PMO Accomplishments
TeamDynamix Go Live 9/7 Conducted over 35 Demos and Training
sessions Established TeamDynamix Users Group
Quarterly Meetings Project Management Lunch and Learns
Every other month IT & Beyond
TeamDynamix pilot programs FAMIS, Advancement, RCI
17
PMO Accomplishments
Navitas First six students bridging over to UNH
IdM Phase I complete Phase II underway
Advancement Phonathon E-Commerce Phase I
Selected TouchNet Out reach… Presented at:
NERCOMP (co presented ) IT Resource Allocation AOP (Administrative Office Professionals)
Seven questions every accidental Project Team manager needs to ask
18
PMO In Flight and Futures Advancement-On Line Learning IdM Phase ll International Travel Registry Paperless Advising Ecommerce Phase ll
Implementation FAMIS Phase ll
Key Control Utilities Management
TeamDynamix Phase ll 8x upgrade, Intake Process, Rollout to business and USNH
entities Process Reengineering
Student Billing, Enrollment, Sponsored Programs
19
ENTERPRISE COMPUTING GROUP
BILL HALL FY12IT for Higher Education
TELECOM PBX
**SCOTT JARVIS
TOP 3 ACCOMPLISHMENTS
IT for Higher Education
PBX Upgrade From CM5.2.1 to CM6.0
22
Newer, faster servers. Virtualized platform. Inter-gateway voice traffic moved from a
proprietary, fiber-based star topology to the IP network.
Complete PBX network redesign. Services consolidated and licenses right-
sized.
Initial Deployment of Avaya’s Latest Generation of IP Phones
23
96x1 phones will replace existing IP stations.Will be the phone endpoints used
where there is limited access to traditional phones or transmission lines.
IP phones will be engineered into capital construction projects as a means of cutting cost on structured cabling while providing a more feature-rich product.
Avaya Maintenance Contract24
Expensive hardware replacement fees deferred by proactively re-signing contract before Avaya’s maintenance changes took place.
TECHOPS
**JOHN O’ROURKEDAVE ALLENMIKE BRANNENCHRIS ROBINSONMIKE FAUCHER
TOP 3 ACCOMPLISHMENTS
IT for Higher Education
Parsons Hall/122 Mast Rd./Dunlap Myers Renovation & Department Moves26
Parsons: Installed copper/fiber cabling systems, related
hardware, and network edge devices. Other project work influenced the start date.
Project completion date met by working extended hour.
Moved Chemistry Department tel/data service from “jump” and “swing” spaces into newly renovated West Wing.
122 Mast Road: Installed copper/fiber cabling systems, related
hardware, and network edge devices. Moved Marine Programs tel/data services from
Kingmans Farm to 122 Mast Road.
Parsons Hall/122 Mast Rd./Dunlap Myers Renovation & Department Moves27
Dunlap/Myers:Preliminary USNH tel/data services
moves and cabling installation.Moved Financial Affairs Department.
Paul College of Business Economics (PCBE) Site Work
28
Cut over copper/fiber infrastructure that provides voice and data services to the Presidents House, Health Services, and Wolf House.
Dimond Library
29
Level 3 Telecom room retrofit and upgrade from cat.5 to cat.6 horizontal copper cabling system.
Installed approximately 120 cat.6 information outlets and 17 wireless access points as part of DLL3 project to enhance wired/wireless network connectivity.
Installed cabling to 56 locations to support the Library Ubiquitous WiFi project.
TELECOM COMPUTER OPERATIONS**TRENT CAVICCHIKAYE JAUS MARCUS DEL GRECO
IT for Higher Education
Pinnacle Upgrade From v5 to v6
31
Involved moving off Solaris to Linux. Retired several servers.
Upgraded Oracle 10g to 11g. End user training has been successful.
Release of New On-Line Department Directory
32
Directory editors are now able to manage their own department entries on the page.
Telecom Web Form Implementation
33
Moving processes to web forms which populate Remedy tickets.
Consistent data collection.
WORK ORDER WRITERS (WOW)
**TINA SBRIZZANORMAN FIZZMICHELLE MCKONEANGELA ENGEL
TOP 3 ACCOMPLISHMENTS
IT for Higher Education
Training Pinnacle v6 Billing Software
35
Navigation and operations training:Minimal interruptions to customers.Team completed a wide range of
navigation and operations training.Software web based.
Telecom Web Access Forms36
Goals: Reduce the number of e-mail interactions
needed for Telecom requests. Web access forms:
Complete: Mobile phone add/change/disconnect.
Complete: Voice and data service addition/changes.
In Progress: Telecom authorization code request.
Used for both personal and business use. In Progress: Request the conference bridge.
Used to reserve the conference bridge.
Telecom Web Access Forms37
Web access forms: Planned: Request for estimate.
Goal is to also meet the needs of CAMPUS community and outside contractors.
Planned: Request for administrative changes. To include directory listing and name
changes/department changes/encumbrance and billing inquires.
Planned: Voice mail. Reviewing the guidelines now to meet the
requirements for both the TAM requestor and the individual user.
ITIL Awareness Overview Self-Paced Online Course
38
Team will complete the 'ITIL Awareness Overview Self-Paced Online’ course within the next month.
Looking into the ITIL certification as time permits.
PRODUCTION TEAM
**JEAN KEARNEYKIM BLACK
TOP 3 ACCOMPLISHMENTS
IT for Higher Education
New Team Member: Kim Black40
Linda McNeil retired (last day was 1/6/2012). Kim Black now full time and a member of the Production
Team Kim will keep all of her previous responsibilities. New responsibilities:
Banner SIS production scheduling. Accounts/Security for Banner SAS (including
FAMIS), Banner Finance/HR, Workflow, and APPMAN.
SunGard web site downloads. ECG web site maintenance. Will probably transition
to Pete’s team. Remedy monitoring for security. Banner Finance/HR production monitoring.
IT Password Policy Enforcement
41
Project approved by UNH AVP/CIO & VPFA. First phase involved Finance/HR users. Second phase involved Student user groups and is just
finishing. The issue: Enforce Banner user password changes on a
6-month cycle. Nino Coletti reviews list and sends communiqué to
users. After 20 working days (one calendar month) an
updated list is again reviewed. Violations documented using Remedy tickets, in
manageable increments. Production Team LOCKS Banner account.
Migration of Accounts Workflow to New Remedy System42
Production Team participation: Accounts Group(Paul Hodgdon, Mike Henninger, Claudette Raymond); Remedy Group (Tom Lamy, Bryan Mullholand, Bill Cassidy); Finance (Julien Lafleur, Alice Samuel); HR (Carol Powers); ECG (Eileen Cooley, Jean Kearney); Student (Kathie Forbes, Carleen Kruczek, Jill Sikora, Karen King). Regular meetings to discussion current
workflows, enhancements/improvements, and concerns related to process. Also included are Accounts Workflow for FTS/AppMan/UCR.
Consolidation of all current account request forms into one form.
DOCUMENT MANAGEMENT GROUP
JESSICA MICHELSENBOB DORVAL
IT for Higher Education
KSC Undergraduate Admissions
44
Worked with KSC Admissions operations staff and counselors to re-engineer the admissions process. Applicant processing and review is now paperless.
KSC is a Datatel school, so unable to usebuilt-in integration (BDMS) with the student system. Unique challenges included: Creating a stand-alone key reference file. Developing a Workflow-ish process to move
applicant files around the office, using ApplicationXtender.
GSC Admissions / Student45
Worked with GSC Admissions, Registrar, and IT staff to implement a paperless admissions process.
Developed process to make student / advising documents available through ApplicationXtender, replacing scores of network folders.
Trained users from each of the 9 GSC centers. Users in those centers are able to view admissions and student documents to advise students.
Software Upgrade / Patch46
Worked with SADA team and our users to upgrade ApplicationXtender to version 6.5 in all 3 environments (PROD, BPRD, XPRD).
Currently patching those 3 environments to address several problems.
One important new feature: Upgrade / patch allows us to mask SSNs in ApplicationXtender indexes.
USNH Finance47
Continuing to work with FAST to convert Finance imaging from LibertyNet to ApplicationXtender.
In the current phase, all invoices have been migrated to Xtender.
UNH and GSC BSCs are expected to have view-access to invoices (through Banner / Xtender) this quarter. PSU and KSC will also be able to view invoices.
BSCs will also be given access to enter some of their own financial documentation, including invoices and journal vouchers. Working with FAST to pilot this now.
NETWORK OPERATIONS GROUP
MIKE MADDIXSCOTT KITTERMANDAVID LA VALLEEBRYAN SCOVILLTOBIAS HEATON
IT for Higher Education
NetOps Top 3 (4) Initiatives in FY11-1249
RFP / WiFi in Residence Halls 14 (Christiansen/Williamson – Feb) Residence Halls currently installed with ubiquitous Wireless…All Halls will be wired by August 2012 Infoblox – DNS, DHCP, IP Management and Network Automation that provides Network optimization, compliance and stability Dimond Library – Ubiquitous WiFi – December/January joint effort with Telecom Team to roll out ubiquitous WiFi in Dimond Library API’s to Remedy • Static IP Request• System Snapshot• Steinway (NetOps built tool for Remedy interface that creates,
modifies and resolves cases)• Scripts (block/unblock, DMCA, VA) that automatically create, update
and resolve cases
Operational Projects - Ongoing
50
The Network Operations Team is responsible for the Engineering Design, Build, Maintaining and Consulting of Networking Services at UNH:
DNS / DHCP / IP Requests 65,000 IPv4 AddressesSupport 1200 VLANS
LAN• Campus Ethernet 22,000 Wired Ports• Wireless Networking Network Explosion!• Custom Networks VPN’s• Routers/Firewalls/Switches 400+ Switches in 225+
Closets
SEC• IT Security on the Network VPN• Network Registration Intrusion Detection
PreventionVirus and Spam Control
ENTERPRISE COLLABORATION & MESSAGING GROUPDAVE BIRD MIKE LALUMIERETYLER BISSON PETE LARIMERTIM CLARK MANNY MACMILLAN BILL COSTA DONNA MCNAMARA KIRK FRANCIS SALLY NICKERSONTIM HATFIELD PAUL SAND
IT for Higher Education
Top Accomplishments & Initiatives
WildcatsMail Student Aliases Email for life
Campus Antivirus Mobileapps Site
Virtual World – Virtual Desktop Infrastructure
OCS 2007r2 upgrade - LYNC
SharePoint NEASC Project
Accomplishments Initiatives
52
SYSTEM ADMINSTRATIONDATABASE ADMINISTRATIONDATA CENTERBOB KENNEY GREG GREENE MIKE DESJARDINSROB BLAIS RENE BOUSQUET JOE POULINDEIRDRA BALDWIN MARIO MALIZIA BOB RADERROBIN TUTTLE RANDY CARVER ARIEL SCHMITTMYKE WELCH BILL CAMPBELL
IT for Higher Education
11G Infrastructure Upgrade54
Upgraded more than 60 databases Upgraded every Oracle application
server to install a Web Logic based server for major enterprise front-ends such as BANNER Student/Advancement, WEBCAT, BANNER Finance/HR, WISE and FAMIS front-ends, upwards of 30 servers.
Decreased overall number of RAC clusters
New Enterprise Application Implementations
55
Ad Astra – Room Scheduling Software Synapsis – Immigration Case
Management Software Team Dynamix – Project Portfolio
Management Software Campus-wide Security Camera Software OS Administration of the Remedy
Software
Data Center Sustainability: Phase I
56
ff
1. Removal of hardware due to virtualization
2. Establishment of first row with in-row cooling
3. Lights out in Operations 3
Data Center Sustainability: Phase 2
57
1. Preparation of second row
2. Preparation for additional condensers
Data Center Sustainability: Phase 2
58
59
UNH APPLICATIONS TEAM – 2011 TOP 3
ACCOMPLISHMENTS
STEVE BAUERMEISTERANDREA DIBURROKEVIN DUCHARME
MARTY DYERCAROLE FILIAULT
MAUREEN JOHNSTONJULIE STEVENSKIM THERRIEN
IT for Higher Education
FAMIS goes live and transitions to Enterprise application
61
Phase I launched in June 2009, went live 1/24/11, and was a Tier 5 project.
Phase I included implementation of 3 Famis modules in a new, enterprise architecture, in a current,
vendor-supported application version: Maintenance Management, Space Management, Inventory Management. Selective legacy data was migrated into the new, enterprise application.
Self Service Maintenance requests (for campus resident students). 11 interfaces and a handful of stop-gap reports. SSO for Famis forms
ECG worked closely with Facilities IT and several business process owners to create and execute a comprehensive go-live plan. Go-live was very smooth thanks to all the hard work!
Helped UNH and GSC meet strategic campus objectives
62
Projects supporting UNH goals of sustainability, cost savings, and internationalization: Self Service refund request processing Self Service Financial Clearance – phase II Self Service Financial Aid processing: graduate credit
certification, summer loan, summer work-study OISS implementation of Sunapsis application Navitas Admissions Workflow, other misc. Navitas work
GSC Self Service Admissions application project supported GSC objectives of automated, streamlined admissions applications processing to support their growth in applications.
Helped UNH Advancement meet strategic objectives
63
The Reeher Data Visualization Project supported objectives to increase development officers’ access to performance management metrics, helping them monitor fundraising progress. The long-range goal is to increase the average annual dollars raised per development officer from $250K to $1.25M.
The objectives of the Harris Phonathon Project include increased call volume by 40%, along with a corresponding increase of $150,000 in giving during the first year.
SUSAN SULLIVANMARC BEHANBARRY GLUNTBOB GOUDREAUGARY MCINTOSHKIRK REMIGNANTISERGEY VOROTNIKOV
USNH FINANCE/HR 2011 ACCOMPLISHMENTS
IT for Higher Education
Banner 8.4/8.5 Upgrade – May 2011
Upgrade Banner Finance/HR to Banner 8.4/8.5
Upgrade Banner Finance/HR database to Oracle 11g
Extensive patches applied as part of upgrade
65
All Funds Budgeting – July 2011 Primary goal: Develop mechanism to collect and store
budget and projections data for all funds for a variety of reporting purposes across all campuses.
Challenges: Respond to users’ requirements for collecting projections data under a variety of projection types (Board of Trustee, Campus Monthly, etc.), time dimensions (annually, monthly, weekly, by semester, etc.), number of iterations within a time dimension; and minimize data entry by seeding data under different scenarios.
Solution: Developed forms for collecting data and defining data collection rules to allow for flexibility. Developed processes to seed data according to different scenarios.
66
Apply SQL Mods to Banner Finance/HR via AppMan – November 2011
Needed to find a method to apply SQL mods to Banner Finance/HR production database with accountability and without logging in interactively.
Developed two methods of updates: Simple changes – Appman prompts request
basic change statement parameters Complicated changes – Appman job runs SQL
script Appman jobs can be run in audit mode before
committing Data is backed up before updates occur Audit trail and email notification after job runs
67
Electronic Invoices – January 2012
Add e-invoicing to Unimarket processes developed by Fin/HR team Developed processes to accept XML documents from
Unimarket in standard CXML format for electronic invoices
Allowed to process against Purchase Orders done through Unimarket or stand-alone invoices
Developed processes with Sungard Community Source in mind
Multiple parameters and configuration files set up to allow for flexibility in processing both Purchase Orders and Invoices
Refined method of setting up and synchronizing user security. Used Sungard’s Supplemental Data Engine to attach account information to users.
68
MANAGEMENT REPORTING TEAM - MR
JACKIE SNOW JOE FLYNN MICHAEL PARE MIKE ASHCROFT KATHY LEWIS SANGITA RAGHUNATHANNICOLE COLE BARBARA HOOVER JEN SCULLYRICH DONOVAN JEN LINGEMAN
IT for Higher Education
FAMIS Reporting Environment70
Developed a data mart/WebIntelligence reporting solution to meet key FAMIS reporting needs for University Operations & Maintenance and Energy & Campus Development.
30 reports are available to over 50 users within these organizations.
Reports provide the capability to report on work orders and service requests, space and rooms, equipment, and employee labor and accounting.
The next phase of this effort is to expand reporting capabilities to new areas such as billing, inventory and warehouse, utilities and key control.
Support of University Advancement
71
Made significant progress in enabling University Advancement to be more self-sufficient in meeting their reporting and information needs and following good practice in terms of the planning and request process.
Effectively trained new Advancement staff in WebI reporting areas & partnered with reporting analyst.
Reworked major areas of Advancement reporting, due to new business processes, with no disruption to users or existing reports.
Enhanced key reporting areas to meet new needs and department objectives.
Reduced number of emergency and last minute requests and managed our response to such requests.
Process Improvements72
Made it a priority to improve processes and increase overall efficiencies during the year: Tuned data mart code to reduce load times. Evaluated long running queries and tuned
report performance. Reduced level of manual work in application
and database upgrades and increased level of automation.
Improved internal report documentation. Held team workshops and training sessions to
increase cross-team knowledge and overall skill level.
BREAK – 15 MINUTES73
STRATEGIC TECHNOLOGY
BTOP/SBIWAN/CONNECTNH
FY12 ACCOMPLISHMENTS
SCOTT VALCOURT FY12
IT for Higher Education
Strategic Technology
Filed grant proposal to NSF for $500k of planning with RCI and Water Resources Presented at the 2012 North East
Cyberinfrastructure Consortium Annual Meeting Sponsored Shibboleth development project in
the CS Department for Single Sign On research assets
Awarded grant for $86k to test and design a software-defined network (SDN) for UNH and NH deployment with GENI-like high-speed service
BTOP
Installed 70 miles of 144 strand fiber between Keene State College and Manchester
BTOP
Completed 21,000+ pole attachment applications
Ran fiber connections to 23 out of 34 facilities statewide for connection to the fiber network
Supply Space
Power Primary
Power Secondary
Fire Alarm
NHOS
CATV – (Comcast, Time Warner)TelCo – (Fairpoint, TDS)
Communication Work Safety Zone 40” Clearance
Communication Space 12” Apart
Clearance to Ground 15.5’ Ft
CLEC – (AT&T, BayRing, Segtel)
BTOP
Installed dishes and radios at 13 of the 20 mountaintop sites for the public safety MPLS microwave network
SBI
Launched 9 Broadband Stakeholder Groups (BSGs) across NH to begin broadband planning
Released Business, Municipal, Education and Residential survey tools to determine broadband availability, usage, and training/technical assistance needs
Hosted Broadband Community Planning Workshop with Bill Shuffstall from Penn State University for NH
Maintained database and interactive web-based maps of broadband availability reported by ISPs and Community Anchor Institutions (CAIs) throughout NH
Completed grant award project from NH Endowment for Health to rebrand website to support Telehealth services
Completed grant award from NTIA PTFP for 7 new systems across NH for distance education and video conferencing
Changed GSDLN name to ConnectNH to highlight the “connecting” services available to NH
Installed a remote-controlled HDTV studio on campus allowing UNH subject matter experts to participate in national newscasts from Durham
Expanded ConnectNH memberships with UNH Law, UNH Manchester and NH EPSCoR
Began implementation of 2010 USDA RUS Grant awarded with 6 UNH CE sites upgraded to HD Codecs
Awarded part of 2011 USDA RUS Grant for infrastructure expansion with Maine
SBI
WAN
Connected Keene State College to USNH’s new IBEAM lightwave network at 10Gbits/sec A 20x increase Enables real-time collaboration with KSC and UNH
for replication, DR, and Internet. Upgraded fiber backbone Internet service to Boston
from 1 Gbits/sec to 3 Gbits/sec. Completed conversion to Fairpoint VantagePoint
Ethernet service for 18 USNH and ConnectNH sites, with speed increases up to 7x for most sites.
Completed 10Gbit/sec UNH WANCAT/WANSWITCH geo-diverse, redundant border-router/switch matrix.
AT ACCOMPLISHMENTS
TERRI WINTERS FY12IT for Higher Education
Bb Mobile Learn Deployment83
Poster Campaign for Students
84
6,445 unique users to date
Mobile Learn Stats:
January 2012 – May 2012
85
Blackboard Upgrade to SP6 & SP7
86
Successful upgrade from SP5 to SP7 SP6 new functionality:
Interactive Rubrics “Needs Grading” Timed Assessments Enhancement Improvements to student access to files
within a course SP7 resolved over 200 known issues
Lecture Capture
Deployed in fall 2011 ~135 faculty recorded 1,500 hours of
lectures for 142 courses 3,300 student had 27,454 views of
lectures 92% of faculty respondents rated Tegrity
support as Excellent (67%) or Good (25%)
87
Lecture Capture88
http://http://it.unh.edu/lecturecapture/
UNH Mobile Apps90
U N H C a m p u s M a p4 , 2 5 0 d o w n l o a d s
U N H A t h l e t i c s3 , 5 4 5 d o w n l o a d s
IdM Phase I91
OIM Sandbox installed Connections to AD successfully made UNH Oracle Virtual Directory (OVD)
functional after Oracle Upgrade Phase II began April 2012
Major task to resolve identities across all USNH campuses
Dimond Library Level 3 Redesign
92
New learning spaces incorporated More group study space Technology on loan from vendors for students
to try Moved and improved Printing stations Redeployed Computer Cluster
UNH.edu93
Deployed new Web hosting environment
New Web server infrastructureCompleted inventory of UNH.edu
Managed 587 Web sites83 Drupal74 Cold Fusion287 HTML
Completed migration of 51 Drupal Web sites
94
Designed, developed, and taught pilot version of “The Fundamentals of Online Instruction”17 faculty participatedCourse will lead to faculty certification
to teach online Supported >120 faculty to develop
and teach online courses in J-Term & Summer
Instructional Design & Support
Faculty Annual Reporting
Implemented Digital Measures ActivityInsight Used by faculty in every school, college, and
Library to enter annual accomplishments Cross-functional team provided
Source system integration (MR, USNH Enterprise App Team, IR, SPA, AT)
Service Desk (Answer questions; Remedy Form)
Training Documentation
95
Bb Collaborate Pilot96
Replace iLinc Support online, synchronous classroom
& meetings Support 2,000 concurrent users
Bb Collaborate Pilot97
Support for Special Events98
eUNH Open Forum
Rich Media99
http://parkerlab.unh.edu/spring2012stats.html
Paul College of Business & Economics
100
Classroom Support & Upgrades Added 24 classrooms to Roomview
Audiovidual remote monitoring system 29 classrooms now monitored via
Roomview
101
Classroom Support & Upgrades
102
Classroom Support & Upgrades Spaulding 120 Spaulding G26 Kingsbury N334 NH G44 Horton 210 Hamilton Smith 126 & 127 Greg 110 Distance Learning Conference Room
103
Where’s the Water??104
IT FINANCE AND PLANNING
DEB BRONSON
FY 12
IT for Higher Education
Project Support
LRTP Projects; IdM FAMIS Redeployment Peter T. Paul Technology Wireless Residential Halls eUNH Budget, RFP, Proposal Review Bb Mobile Learn & Bb Collaborate Pilot BTOP and other new Grants
106
Project Support
Dimond Library Wireless Expansion All Funds Budgeting Microsoft Campus Agreements Shopping Cart Technology EPSCoR RII Track 1 Grant Telemedicine in NH Pilot (USDA/RUS Grant NTIA/PTFP Non-Broadcast Grant GSDLN Telehealth Expansion Grant
107
Technologies Embraced
OrgPlus Chart Software Sharepoint UniMarket Procurement UniMarket RFX e-Invoicing Team Dynamix SLA Contract System
108
Improvements
IT Fall Hire Event IT Vendor Database WAN Billing Process P-Card Initiative IT Purchase and Contract Request Reorganization of BSC Assignments
109
UNH COMPUTER STORE
DEB BRONSONFY 12
IT for Higher Education
UNH Computer Store: Operations
111
Over 12,000 transactions at the cash registers in support of the UNH community since July 1
Introduced Adobe Licensing for students, faculty, staff, institution proving significant savings
Implemented new online chat: talk to a live store employee online from our website
New product offerings such as iPhone cases, universal power adapters, and many green alternatives to current products
UNH Computer Store: Marketing Increased Facebook 'Likes' by 900%
since July 1 Increased marketing reach by
implementing email addresses collected during promotions
Participated in Foursquare Day (4/16) with reduced price flash drives for Check-Ins
112
UNH Computer Store: Events Welcome Back events for students &
faculty National Student Day (October 6) Customer Appreciation Days Love is in the Air Make March Mac Month Accepted Student Days Orientation Resource Fairs Many more
113
IT IN THE FUTUREJOANNA YOUNG
IT for Higher Education
Future Technology
Cloud. Local > Global Virtualization Big Pipes Big Data > Analytics BYOD Mobile Social Business. “If you have to
market…..”
115
The Green
UNH IT: Making & meeting commitments. Innovation. Customer focus. Internal partnerships. Growing customer base. Cloud. Workforce.
UNH: Good indicators on Advancement, Navitas, eUNH, Paul School enrollments, Research, Commercialization. Revenue diversification. PTP Building. AAUP agreement.
NH: Business relationships, cyberinfrastructure, “disruptivate”
The World: Higher education & research > US economic health
116
The Yellow
UNH IT: Demand > Same stuff, different day. Redundancy.
UNH: Enrollments stable, but in-state down. Diversification good start, but not fast enough. RCM > Behavior. Workforce management. Bright shiny object syndrome.
NH: $1.3B economic impact, but not enough people know or understand.
The World: Higher education & research > US economic health.
117
The Red
UNH IT: Red? What Red? UNH: No room for price increases. Must
contain costs, grow revenue through customer increase & diversification. “The gap.” Operating Margin.
NH: State appropriation – 7/93. STEM. The World: Disruption (MOOC et al).
Greece. JP Morgan. China & India.
118
Key Messages
Thank You. UNH IT is strong.
Look around you. UNH is strong.
Brand. Quality. Location. Intellectual Capital. Innovation.
NH is quirky, but resilient. The World & beyond has UNH everywhere:
Land. Sea. Space.
119
Break Out session
Non Academic Unit Program Review
IT for Higher Education
Non Academic Unit Program Review
121
A Programmatic review of all areas of the University Academic groups have concluded their assessments
Responses due by August 31,2012
Why? Driven by President Huddleston & the Budget Task
Force, in response to unprecedented state budget cuts Identify areas of opportunity and improvement
Structure Mission, Efficiency, Effectiveness… FY 09 - 11
Your Mission122
Each Table Discuss and Document ways to measure / demonstrate; Efficiency & Effectiveness Identify a Scribe
Scribe will; capture notes and email to Kathy Gilpatrick for consolidation and review by the Leadership Team.
Think… Key Process Indicators How best to represent the health and performance of your
group, department, or organization
Your Mission123
Efficiency the extent to which time or effort is well used for the intended task or purpose Quantitative measures of performance
Financial data; costs, revenues… what else?
Effectiveness the capability of producing a desired result; prepared and available for service. Indicators of Quality and Innovation
MTTR, MTBF, etc…what else?