IT Change Management Process

What does the Change Management Process Provide?

• Group approval for SMI-wide/significant IT changes

• Centralized “dashboard” view of disparate IT changes

• Corporate compliance

Examples of IT Changes

New or updated •Policies (System Audit, Account Lockout etc.)•Processes (WAN Outages, Issue Resolution etc.)•Procedures (Software Licensing, Secure Email etc.)•Plans (Business Continuity, Security etc.)•Infrastructure configuration changes (Firewall, Servers etc.)

Process Overview1. Change Proposed

• Reviewed

• Approved/rejected

2. Project or task created for implementation of approved change

3. Change Implemented• Tested

• Reviewed/rejected

Change Management ProcessIncluding Configuration Management

Draft Document

Propose Change Accept

Reject

Question

Implement Test Close

QuestionChange Owner Change Reviewer(s)

Project ManagerChange Owner

Implement Test

IT Staff

Impact?

ConfigurationChange

Project

Conclusion

• The proposed Change Management process is fully automated for ease of use.

• Steps can be easily added to and removed from the process.

• The process can be easily adapted to capture any changes in the organization, not just technical and document-based changes.