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    February 11, 2014

    It Can Wait Overview

    History, Insights and Research

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

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    2012 Results Overview

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.2

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    2012 Results

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.3

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    2012 Results

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.4

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    2012 Results

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.5

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    Shift to 2013

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.6

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    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.7

    ICW Movement Goals

    Measurement 2012 Accomplishments 2013 Goals

    Total Pledges 1,216,436 Increase by 1,500,000 pledges

    Total Drive Mode Downloads 106,020 Increase by 109,500 downloads (reevaluate with

    preloads, forecast not available at this time)

    Awareness of TWD message (not in

    association with AT&T ICW)

    EOY 69%

    Peak 76%

    Maintain previous levels

    NPS among those who have seen or

    heard message from AT&T

    EOY 18.4

    Peak 22.2

    EOY 24

    Peak 28

    Brand Perception of those who have

    seen or heard message from AT&T

    Acts responsibly regarding the welfare of

    the general publicEOY 52%, Peak 56%

    EOY 54%

    Peak 57%

    CaringEOY 45%, Peak 45% EOY 46%

    Peak 49%

    Brand you can trustEOY 61%, Peak 61% EOY 61%

    Peak 64%

    Encourages responsible use of its products

    EOY 63%, Peak 66%

    EOY 66%

    Peak 68%

    Most Preferred Brand among those

    who have seen or heard message from

    AT&T

    EOY 46%

    Peak 46%

    EOY 47%

    Peak 49%

    Drive Awareness to Change Behavior

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    Metrics Rationale

    We felt it was appropriate to show 2 targets Peak and End of Year. The reason is that the metrics will reach

    its peak while media is on and will definitely fall off a little a few weeks after media ends, irrespective of

    all the other efforts that will be in place.

    For Awareness, the target is to maintain the 2012 EOY and Peak because it is already at extremely high levels

    and with less media, we should still be able to maintain it. This is obtainable because it is awareness for

    the general TWD message, not linked to AT&T.

    Other than Awareness, all targets are based to those respondents who have seen the messages and attribute

    it to AT&T.

    The targets are not based on modeled projections because all projections for 2013 came in lower than 2012

    since the model is heavily dependent on media spend. They are based on looking at 2012 history/trend,

    current level of scores and setting a target that improves upon 2012 but is still achievable and realistic.

    8

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    2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.9

    Youth

    Parents

    Community at Large

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    Media

    2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.10

    ICW Advocate Level of Involvement Spectrum

    Awareness Assets PR/Earned

    Take the Pledge Leverage initiative

    to educate

    Include in Company

    policy

    Solicit support from

    partners

    Advocate to

    customers

    ExternalLaunch

    Paid

    A

    ssets

    Include in PR and

    events

    Approvals

    3rdparty approval Off line approval

    process

    3rdparty approval

    Taking the partnership to

    the next level and

    becoming and advocate

    of the movement

    through investment

    Contribution media or

    activation investment

    External expression of support

    by through inclusion in internal

    company assets and earned

    media channels

    Inclusion of ICW in partner

    websites

    Inclusion of ICW in partner

    media releases

    Partner support to take on ICW Lifestyle internally within their company

    through awareness and policy change

    Distribution of ICW materials (i.e. stickers) to internal stakeholders

    Encouraging ICW pledge among employees

    Internal education programs for ICW

    Incorporation of ICW into corporate policy

    SUPPORT ENDORSE CHAMPION

    Corporate (Organization Only) Corporate + Customer (External)

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    Its time to end texting and drivingfor good

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.11

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    Its time to set a new example and take a stand

    to stop texting and driving

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.12

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    2013 Program Strategies

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.13

    Get Loud Scale our Reach Make ICW a Way of Life

    Leverage our assets andrelationships to bolster ICWmessage scale and reach

    Paid

    Earned Media

    Simulator Activity

    Sponsorship

    Expand ICW outreach andparticipation by externalpartners and organizations

    Suppliers

    Customers

    Vendors

    Corporate

    NGOs

    Engrain ICW into AT&Ts DNA

    Internal Communications

    Employee Activation

    AT&T Owned Properties

    Thousands take action in their local

    communities nationwide to share a life-

    saving message: It Can Wait

    Advocate for the movement.

    New collaborators accelerate the ICW

    movement to save lives.

    Heavy campaign period through 100

    Deadliest days of summer.

    Were encouraging everyone to join the

    movement.

    May 15Advocate Outreach September 19Annual Pledge Drive

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    2013 Approach

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.14

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    *All platforms subject to network approvals/negotiation

    Top rated destination for young adults and A18-34 audience. Pretty Little Liars has established itself as a

    destination for young viewers and has achieved tremendous social media success. The ICW 2012 campaignfeatured in-character PSA execution featuring the cast of Switched at Birth.

    On-air:

    Pretty Little Liars custom content spot

    :30 spot featuring the PLL cast members talking

    about taking the pledge

    Spot will air leading up to and in the season finale Can be out of character or appear as PLL content

    (in-character spot)

    True A position in finale (8/20)

    Digital & social extensions:

    Live FB/Twitter event driving social engagement &

    interaction during episodes Dual screen viewership application via FB

    abcfamily.com character timeline sponsorship

    Media Integration: ABC Family Pretty Little Liars

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    *All platforms subject to network approvals/negotiation

    The 2013 Teen Choice Awards will air on FOX network on August 11th.

    On-air:

    In-show brand exposure- award sponsorship

    opportunity

    signage & sampling onsite

    Rights to utilize the Teen Choice 2013 marks Six (6) units in Teen Choice 2013 & Two (2)

    sponsorship billboards in-show

    Thirty (30) tickets to Teen Choice 2013 & VIP Post

    Party

    Category exclusivity for event

    Media Integration: Teen Choice Awards

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    *All platforms subject to network approvals/negotiation

    On Air with Ryan Seacrest is the #1 syndicated radio program; over 170 stations broadcast On Air while over

    300 broadcast American Top 40. Seacrest participated in the 2012 program.

    Radio on-air:

    13 week radio schedule from June through August

    running across On Air and AT40

    Custom integrated spots voiced by Ryan Seacrest

    in-program

    Digital & social extensions:

    Persistent placement on RS.com including banners

    & homepage takeovers

    Ryan Seacrest tweets (7) and Facebook posts (12)

    Branded contest

    Original content - 8 videos produced by RSPfeaturing 4 or more YouTube influencers

    Media Integration: Ryan Seacrest Productions

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    Clear Channels I Heart Radio festival aired for the first time in 2012 on the CW network. For 2013 the

    network is to be determined.

    Events

    Ultimate Pool Party (June 30)

    I Heart Radio Festival (Sept .18)

    TV on-air:

    Network Partner in negotiations (CW in 2012)

    Radio on-air: Artist recorded PSA style spots driving alignment with IHRF

    & chances for VIP access

    Event on-site:

    Jumbotron ICW messages

    Interactive photo booths to allow social sharing

    VIP access to on-air talent & artists for top social sharers

    Digital & social extensions:

    All calls-to action drive to the ICW Facebook tab Likes enter for chance to win trip to Ultimate Pool Party or IHRF

    Sharing the pledge garners additional chances to win

    Media Integration: Clear Channel and I Heart Radio

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    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.20

    2012 2013

    8 120 Corporate Advocates

    160 175 NGOs

    285 475 Government, State and Local

    Driving scale in 2013: Advocate outreach

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    Re-cap of the 100 Deadliest Days of Summer 2013

    ICWTown Hall

    5/21/13

    RetailActivation

    5/10/13

    Simulator Tour and Local Media Coverage

    Sponsorship Property Activation and Sweepstakes

    Commitment Day

    5/20/13

    PR Announcement

    CWArrowTV Integration

    News Now

    Insider

    100 Reasons It Can Wait Launch

    Employeevolunteerism kick off(tSpace/tStorm ideafund)

    Volunteerism PortalEvent Organization

    5/26/13

    AT&T National

    6/27-6/30

    7/30/13

    Social media user generated stories

    100 ReasonsIt Can WaitEnds

    9/3/13

    Teen ChoiceAwards

    8/11/13

    Day of Action

    9/19/13

    Hi Impact Media

    Employee Activation

    Sr. LeadershipParticipation atLocal Events

    News Now

    100 ReasonsIt Can WaitMidpoint

    Insider

    I heart RadioFestival

    9/20/13

    6/30 7/15 7/30 8/15 8/30 9/15 9/306/155/305/15

    Co-Branded Advertising and Media

    Press Release

    announcing intent

    and participation for

    9/19

    8/19

    Big Box Retail Table

    Days for Back to School

    (Consumer ICWActivation)

    Mid -Aug

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    Drive 4 Pledges Day

    September 19, 2013

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.22

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    Three pronged strategy for success on 9/19

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.23

    Activate

    Market

    Megaphones

    Push

    grassroots buzz

    Create a

    media halo

    1 2 3

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    Led by all carriers

    NOYS Teen Distracted

    Driving Summit,Simulator

    INDYCAR- Appearance

    at the event in DC

    Employee

    announcement

    School outreach

    Atlanta- AT&T led

    Employee

    announcements

    Employee outreach at

    schools

    Employee

    announcements

    Employee outreach

    at schools

    New Jersey-

    VZ led

    Documentary

    Screening

    Film crews

    covering YMCA

    collaboration

    Pledge Drive

    Employee

    Announcement

    Dallas-

    AT&T led

    Los Angeles-AT&T led

    Seattle-

    TMobile led

    Market Megaphones will both concentrate our

    earned media buzz and provide new content for our

    outlets

    Employee Documentary

    screening with panel

    AMC theatre screening

    Washington D.C.-

    Joint

    Kansas City-

    Sprint led

    1

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    AT&T-led Market Megaphones

    25

    Dallas Atlanta Los Angeles

    Employee HQ Activation

    Car simulator on the plaza

    Food trucks to encourage visitors

    Schools Identified 70 schools in the DFW

    area

    GMO volunteer events with TJ

    HS, GSA, and Dallas First Baptist

    Omni Hotel Signage

    Employee Activation

    Events in Georgia with wheel

    and pedal simulators

    Elected officials invited

    Schools

    Leverage Junior Achievement

    and Headway to identify

    volunteer opportunities

    Provide collateral

    Partnership with YMCA

    Documentary screening event at

    East LA YMCA

    Invites include Mayor Garcetti,

    American Idols, Disney Celebs

    All LA County YMCAs will

    participate in pledge drive

    Local press release

    1

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    8/20: Special screening of ICW documentary

    All-employee webcast of One Second to the Next on 8/20 at 3:30PM.

    The webcast will be simulcast to auditoriums in Bedminster and Atlanta

    8/20: News Now from Cathy with call to action on 9/19

    Provide pre-planned activations and instructions through Volunteer portal

    8/25: Business Unit specific email

    Call to action and instructions

    9/9: Insider article on ways to get involved on Drive 4 Pledges Day

    Highlight volunteer portal

    9/9 - 9/19: Banner placed on right front page of Insider

    Links to planned activities and instructions

    9/16: News Now reminder of Cathy Coughlins Drive 4 Pledges call to action

    9/19: Insider Story highlighting Drive 4 Pledges Day

    AT&T Corp Communication to employees

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.26

    1

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    Table Days- National **

    850 Employees running table days outside

    Target, Best Buy, Wal-mart and

    RadioShack

    Equipped with decals, table runners,

    signage and hand outs

    AT&T Retail Activation

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.27

    COR Stores- Local

    DARPU (Digital signage) and a T-stand

    poster (COR and Dealer channels) for Fall

    launch on Sept. 13

    DARPU runs through EOY 2013

    National video message from Paul Roth orRudy Hermann motivating the retail

    employees on Monday Sept 16th

    **secondary to other product launches

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    Champion Advocate- led Market Megaphones

    28

    T-Mobile: Seattle Sprint: Kansas City Verizon: Basking Ridge, NJ

    Employee Activation

    Announcement

    Employee Activation

    Announcement

    Documentary Screening

    Panel with members of law

    enforcement, local

    government and Sprint

    executives

    Documentary Screening

    Leverage AMC Theaters

    relationship to show

    documentary to education

    administrators, teachers andstudents

    Employee Activation

    Announcement

    Sponsorship

    Encourage NFL players to tweet

    support and pledge

    Schools

    Regional teams to integrate ICW

    message with 1200 county

    educators

    1

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    2

    See appended word doc for more detail

    Over 500 events scheduled so far:Events with 3Ps, Retail, Corp Advocates, Schools.

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    National Advertising: Change CTA to build

    momentum

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.30

    September 19September 9-18

    3

    Current

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    263MM impressions are from our high impact digital placements below

    50% increase in TV GRPs for the week of 9/16

    11.8MM incremental impressions in TV on 9/19 and 5.5MM in digital on

    9/19 from AT&T Consumer Mobility

    TV :30s and :60s

    Celebrity PSAs

    Billboards

    Homepage takeovers

    First line placements

    Site takeovers

    Support from Clear Channel and Ryan Seacrest Productions

    Hi-Impact Media Halo Support starts week of 9/163

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    Verizon 9/19 Added ValueMedia and

    sponsorship

    INDYCAR

    Appearance at the event on 9/19 in DC

    Messaging to encourage Pledges at local events

    Fan Village beginning 9/19 (last 3 races)

    Messaging to encourage Pledges onsite at remaining races

    On-stage opportunity to message

    Social

    Tweets from drivers/Penske/Paddock Insider supporting the

    message/encouraging pledges

    Additional support from INDYCAR (league and other drivers)

    Digital

    Leverage messaging in digital inventory after Houston race (10/6)

    NY METS

    Activate during Mets home game on 9/19 and then on the home

    stand from 9/269/29:

    Integrate messaging into Verizon Studio and secondary space

    Add messaging into Mets digital alerts

    Add into banner rotation on Mets.com

    BOSTON REDSOX

    Add into digital inventory on RedSox.com

    VERIZON ENTERPRISE SOLUTIONS

    Activate during hospitality event for regional customers and

    employees at MetLife Stadium on 9/15 Giants game

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.32

    3

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    AT&T In-Season Properties9.14-9.22 Schedules

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.33

    NCAA Football

    Alabama: 9.14 Away; 9.21 Home Arkansas: 9.14 Home*; 9.21 Away

    Boston College: 9.14 Away

    Georgia: 9.21 Home

    Georgia Tech: 9.14 Away; 9.21 Home

    Kansas: 9.14 Away; 9.21 Home

    Missouri: 9.21 Away

    Ohio State: 9.14 Away; 9.21 Home

    Oklahoma: 9.14 Home

    Oregon: 9.14 Home

    Penn State: 9.14 Home; 9.21 Home

    Purdue: 9.14 Home; 9.21 Away

    Rutgers: 9.14 Home; 9.21 Home

    Syracuse: 9.14 Home; 9.21 Home

    Texas: 9.14 Home; 9.21 Home

    Texas A&M: 9.14 Home; 9.21 Home

    Texas Tech: 9.21 Home

    UCLA: 9.14 Away; 9.21 Home

    UNC: 9.21 Away

    USC: 9.14 Home; 9.21 Home

    Leverage the following at sponsorship properties: Twitter messages

    Facebook posts Onsite setup: signage Onsite setup: pledge on devices LED In-game PA Property website Property email blast

    MLB Arizona Diamondbacks: 9.14-9.19 Home; 9.20-9.22 Away

    Atlanta Braves: 9.14-9.15 Home; 9.16-9.18 Away; 9.20-9.22 Away

    New York Yankees: 9.14-9.15 Away; 9.17-9.19 Away; 9.20-9.22 Home

    Philadelphia Phillies: 9.14-9.15 Away; 9.16-9.18 Home; 9.20-9.22 Home

    San Francisco Giants: 9.14-9.15 Away: 9.17-9.22 Away

    St. Louis Cardinals: 9.14-9.15 Home; 9.16-9.22 Away

    Texas Rangers: 9.14-9.15 Home; 9.16-9.22 Away

    NFL

    Carolina Panthers: 9.15 Away; 9.22 Home

    Dallas Cowboys: 9.15 Away; 9.22 Home

    Miami Dolphins: 9.15 Away; 9.22 Home

    3

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    Future State

    Evaluating cases and mapping our future

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.34

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    3 core elements to driving societal change

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.35

    Creating Social Stigma

    Create stigma around the

    behavior of texting and

    driving through

    messaging, events, and

    advocate activations

    Technology and

    Innovation

    Foster technological

    solutions that prevent the

    ability to text and drive

    or make it safe to do so

    Legislation and

    Enforcement

    Encourage governments

    to enact legislation where

    it does not yet exist and

    support the enforcement

    of existing laws

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    We have learned from these cases

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.36

    CauseAssociated

    BrandsMessaging and Stigma

    Technology and

    Innovation

    Legislation and

    Enforcement

    Relative Influence

    of Tactic

    LA Smoking Ban

    Celebrity spokespeople;

    govt-sponsored quitting

    resources

    n/a California and LA bans on

    smoking in public places

    Decrease in

    Drunk Driving

    Anti-drunk driving ad

    campaigns; designated

    driver program

    Invention of breathalyzer Drunk driving checkpoints;

    lowering of legal BAC

    Industrial

    Pollution

    Public backlash against

    polluters; demand for

    green products

    Development of greener

    technologies and processes

    Lawsuits for environmental

    cleanup; increased

    regulations

    Car safety:

    seatbelts

    Buckle upfor Safety

    campaign

    Invention of tri-point

    seatbelt

    Legislation requiring wearing

    and installation of seatbelts

    Obesity

    Epidemic & Fast

    Food

    Anti-fast food movement:

    nutrition education

    Menu overhauls; trans-fat

    free foods

    Nutrition and trans fat

    labeling

    = Stigma

    = Legislation

    = Technology

    GE

    Volvo

    McDonalds

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    Stigmacan take a long time on its own. Repetition is key.

    Technologycan accelerate real behavior change or get in theway of the behavior

    Legislationdoes not always have teeth to be enforced

    Technologycan drive enforcement

    Leaders/First Moverscan garner long-term brand equity

    Key learnings from case studies

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.37

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    Our Historical It Can Wait Role

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.38

    2012 & Prior : Reacting to a

    Problem

    2013: Leading a Movement

    Creating awareness

    about the dangers of

    texting and driving

    Rallying people to

    change behavior andadvocate for the cause

    Success to Date

    2009: Acknowledged Danger

    2010: Drove awareness through non-branded PSA

    2011: Launched Drive Mode App on Blackberry and

    Android

    2012: Significant Commitment and Action

    1.8B impressions to raise stigma, 1M Pledge

    2013: Recruit Advocates and Increased Scale

    4.78 B Impressions, 2M Pledges, 198,957

    Downloads; Scaled pre-load apps, Scaled

    Advocates

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    Research Key Highlights to date

    2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.39

    General Awareness of Texting While Driving messages climbs back to 2012 highs behind

    continued news coverage and media support, including the launch of AT&Ts Campaign in mid-May.

    AT&T maintains lead on Message Association; Verizon continues to gain someaided credit.

    Overall, AT&T remains steady on Brand Imagery. Customer Recommendation maintains among

    those who link the brand as a TWD message sponsor and recovers among those who do not

    link.

    Current news and media appears to mostly engage Older Texter/Emailers (ages 3554). There

    is a change in their attitudes, and some taking a firmer stance during conversations with their

    kids.

    It appears that Texter/Emailers claim that messages have an impact on their behavior is slowly

    returning to 2012 Campaign levels. (approximately 32%, up m/o since Feb but pretty flat)

    Parents also appear to be taking a firmer stance during conversations with their kidsmore

    are claiming to enforce some kind of a punishment.

    TWD Message Awareness and Linkage

    AT&T Imagery and Recommendation

    TWD Behavior

    Si J 2013 ICW h h d i i d d i i

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    40

    Base: Texter/Emailer who have Seen or Heard Messages on Dangers of Texting and Driving

    35% 34%38% 40%

    19% 18%

    8% 8%

    0

    100

    Sep'12

    Oct'12

    Nov'12

    Dec'12

    Jan'13

    Feb'13

    Mar'13

    Apr'13

    May'13

    Jun'13

    Yes No Don't know I don't text while driving

    Gap 3% Gap 6%*

    * Indicates significant difference between Yes and No responses at the 95% confidence level.

    Monthly average.

    Since Jan 2013, ICW has had more impact on texting and driving

    habits. However, it remains fairly flat YOY

    AT&TsSept 19th

    pledge day

    AT&T

    launches2013 ICW

    Campaign

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    July 31, 2013

    Future of It Can Wait

    Recommendation

    Officers Presentation

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

    R d ti C ti t l d i iti h il

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    Recommendation: Continue to lead, reprioritize more heavily

    on technology and AT&Ts role in solutions for people

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.43

    1. Recruit Champion

    Advocate in Handset or

    Auto OEM 2014

    2. Define role and length of

    Advocate program

    3. Seek to solve 2014/15

    with tech partner

    1. Reprioritize resources to

    solve and message

    Technology

    2. Lean on 3Ps to continuegrassroots work to drive

    a stigma

    3. Evolve message for ICW

    to stay relevant

    4. Utilize more effective PR

    generating media

    Brand Benefits AT&Ts Innovation story is

    demonstrated in commitment

    to Tech for People. Stay relevant

    and solve problems.

    Business Benefits

    Interim Solution is a proof point

    in long term Value Prop for

    Connected Car

    Champion Advocate (Auto

    OEMs) strengthen our position

    in new business space

    Cause Benefits

    Technology will aid in self-enforcement, therefore

    decreasing the number of lives

    lost.

    Once solved we can sunset

    message and claim victory

    Continue to Lead

    Re-Prioritize

    Efforts to Foster

    Technology/Inno

    vation

    Leadership

    Activation & Investment

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    Stay relevant by evolving the narrativeto both keep up

    with technology and support our new businesses

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.45

    AT&T creates amazing products that youshould use safely.

    AT&T creates amazing products that are

    inherently safer on behalf of customers.

    Customer Advocacy is a bigger rolefor AT&T that can underpin

    our growth businesses.

    Stewards of Problem Stewards of Solution

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    Appendix- Additional

    Materials for consideration

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    Acting on the customers behalf is a key component

    of our vision and of driving NPS

    Partner Feels like they care

    Value for the money

    On my side even after the deal closes

    Embraces me and my family

    Socially conscious

    Treats customers and employees well

    Consistent over time

    Predator Feels like gotcha good luck with

    that see you later

    After me and my money

    No follow up

    No relationship

    No respect for me, my time or my

    business

    Stressful to deal with

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.47

    Source: AT&T Reputation Research, Hart Research, February 2012

    Companies are thought of in one of two ways:

    How Volvo used technology to create change

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    How Volvo used technology to create change

    and got first mover advantage

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.48

    Founded on Safety1927: Cars are driven by people.

    The guiding principle behindeverything we make at Volvo,therefore is and must remain,

    safety.

    Safety at the C Level1958: Volvo hires first ever ChiefSafety Engineer Nils Bohlin afterrelative of CEO Gunnar Engelau

    died in a car crash

    Open Innovation1959: Bohlin invents 3-point seatbelt and registers it as an open

    patent making it available for useby all auto manufacturers

    Spurring Legislation1968: NHSTA responds to recent

    innovations and passes Federal MotorVehicle Safety Standards making

    seatbelts mandatory in all new cars

    Nationwide Adoption1974: NHSTA amends standards

    and requires 3-point seatbelt in allnew cars.

    Increased Awareness1979: NHSTA begins crash-testingand publishing results, increasingpublic awareness and demand for

    safe cars

    Spurring Enforcement1984: New York states becomes

    first state to require wearing of 3-point seat belts in all cars

    Ubiquitous ChangeAll states except NH require

    wearing of 3-point seatbelts in cars

    Technology as a TotalSolution

    2020: Volvos Vision for 2020 isthat no one will be killed or injured

    in a Volvo vehicle

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    When Assar Gabrielsson and Gustav Larson took control of Volvo in 1927,

    they established the following principle:

    Volvos emphasis on safety starts at the very core of

    the company

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.49

    Cars are driven by people.The guiding principle

    behind everything we make

    at Volvo, therefore is andmust remain, safety.

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    Volvo engineer Nils Bohlin invented the 3-

    point-safety belt in 1959 which Volvo not

    only made standard on all vehicles, butalso released as an open patent to all

    other auto manufacturers

    Volvo introduced many of todays standard safety

    features

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.50

    Other Volvo safety innovations Rear-facing child safety seats

    Front and rear crumple zones

    Safety door locks

    SIPS (side-impact protection system)

    Blind spot information system

    Lane-departure warning system

    Pedestrian detection system

    + more than 75 others

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    LA Smoking Case Study

    July 9, 2013

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

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    Los Angeles was a hub of smoking, hurting its own citizens and

    those elsewhere

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.53

    Cigarette sales peaked in 1980, with 2.8 billion backs sold in California.Cigarette sales in California peaked in 1980, with 2.8 billion backs sold.

    32% of adults in the 1980s smoked cigarettes.

    California, the hub of the entertainment industry, also stood to further smoking behavior,

    as the visual cues of smoking in a movie trigger the neurological desire to smoke,

    according to theJournal of Neuroscience.

    Celebrities and movie characters are highlighted for making smoking look cool

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    The State of California was one of the first movers to combat

    smoking, predominantly through legal tactics

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.54

    Legal Tactics

    1986: The State of California banned smoking at public schools.

    1988: Proposition 99 increased tax on cigarettes and funded one of the most successful statewide tobacco control

    programs in the nation.

    1993: The State of California banned smoking at daycare centers.

    1995: California became the first state to ben smoking in almost every workplace, including restaurants and bars, and

    thus almost all indoor, public spaces in 1995.

    California Labor Code bans smoking in places of employment; both employees and customers are prohibited from

    smoking in included locations. Fines for first infractions are $100, then $200, then $500, and then up to $7000 for

    employees/owners. Customers can be fined up to $324.

    1996: The State of California enacted the Tobacco Control Section of previous smoking ban propositions, which would be

    run by the Department of Health Services and would include smoking cessations programs, youth access regulations, etc.

    1998: the 1995 ban on smoking in public spaces is extended to gaming facilities and the outdoor spaces of restaurants.

    2003: The State of California banned smoking within 25 feet of playgrounds

    2004: The State of California banned smoking within 20 feet of entryways and windows of public buildings

    2013: Starbucks banned smoking within 25 feet of the entrance of any and all of their shops.

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    Los Angeles used a combination of positive, yet influential,

    messaging and legal tactics to combat smoking

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.55

    Legal Tactics

    2004: Los Angeles banned smoking in outdoor public spaces,

    including beaches, parks, buildings and farmers markets.

    2010: Los Angeles City Government banned outdoor smoking

    in restaurants and near food trucks, with a 1 year

    implementation grace period. The USDA launched graphic

    campaign to stop smoking.

    2012: UCLA became the first tobacco free UC campus.

    2012: Santa Monica banned smoking in apartments (direct

    enforcement probably will not be implemented)

    Ongoing: LA Quits is a publicly backed support resource for

    those looking to quit. The outlet usespositive messaging andimageryto inspire, as opposed to frighten.

    Social tactics and impact

    Many celebrities, includign Jennifer Aniston, Jon Hamm,

    Charlize Theron, Katherine Heigl, Kelly Ripa, Jessica

    Simpson and others, who were previously heavy

    smokers, have publicly quit:

    Jon Hamm: "It's glamorous on film, but it's not

    glamorous waking up and smelling like an ashtray,"he told People Magazine.

    Gisele Bundchen: When I quit smoking, I gained 15

    pounds. I prefer myself this way. Nothing is worth

    your health.

    Other former-smoker celebrities,

    such as Brooke Shields and Christy

    Turlington, took part in a series of

    photo shoots in the early 80s,depicting smoking as silly and stupid.

    [Quitting smoking] is one of the best

    things you can for your health and the

    health of those around you.

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    Since 1980, the number of smokers in the state has halved, and the number of cigarettes sold

    has dropped 65 percent.

    The State of California has the second lowest smoking rates in the country throughout the

    entire state, at 15.7% of the population.

    Los Angeles smoking population is even lower, at 14.3%.

    Citizen sentiment has shifted towards the anti-smoker:

    "Someone smoking while you're eating is awful," Teresa McNamara, a self-described

    anti-smoking advocate from Encino, said. Daily News

    "I don't feel sorry for the smokers at all," said Beth Cowan of Encino, CA. "I'm totally for

    (the new law). I tend not to go to restaurants where people might be smoking."Daily

    News

    Just like sex offenders, cigarette smokers are being pushed out of Los Angeles one

    ordinance at a time. LA Weekly.

    The social and legal changes have made an impact, leading to

    changes in behavior and social stigma amongst LA locals

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.56

    Since 1980, the number of smokers in the state has halved, and the number of cigarettes

    sold has dropped 65 percent.

    The State of California has the second lowest smoking rates in the country throughout the

    entire state, at 15.7% of the population.

    Los Angeles smoking population is even lower, at 14.3%.

    Citizen sentiment has shifted towards the anti-smoker:

    "Someone smoking while you're eating is awful," Teresa McNamara, a self-described

    anti-smoking advocate from Encino, said. Daily News

    "I don't feel sorry for the smokers at all," said Beth Cowan of Encino, CA. "I'm totally

    for (the new law). I tend not to go to restaurants where people might be smoking."

    Daily NewsJust like sex offenders, cigarette smokers are being pushed out of Los Angeles one

    ordinance at a time. LA Weekly.

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    Smoking bans are being considered anti-smoker as opposed to anti-smoking

    These policies represent employment discrimination. It's a very dangerous

    precedent, says Michael Siegel, a professor at Boston University's School of

    Public Health. He says the restrictions punish smokers rather than helping

    them quit. USA Today

    Smoking is much more of a problem in low-income areas and populations, making

    celebrity-focused LA an outlier

    More than 36% of Americans living below the federal poverty line are

    smokers, as compared with 22.5% of those with incomes above that level.

    Other considerations

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.57

    Century Council and the Alcohol Industry

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    Various distillers independently took steps to

    promote safe use of their products

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

    1980s early supporter of Students Against Drunk Driving

    (SADD)

    1970s partnership with NFL to sponsor national ad campaign

    against drinking and driving

    1960s funded development of alcohol education programs

    1950s - Partnership with the NIH to research and publish

    learnings on alcoholism

    1940s - Helped to fund development of the breathalyzer

    Century Council and the Alcohol Industry

    Century Council and the Alcohol Industry

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    Recognizing a common goal, 7 major distilleries

    united to form the Century Council

    2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.59

    The Century Council is a independent non-profit jointly funded by major

    U.S. distillers that:

    Partners with law enforcement, government organizations, schools, and retailers

    to prevent drunk driving and underage drinking

    Provides funds towards public policy and alcohol abuse research

    Century Council and the Alcohol Industry

    Century Council and the Alcohol Industry

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    What started as independent efforts to help identify and stop drunk drivers

    is now a cooperative organization with a broad array out outreach efforts

    falling into three categories

    Over time the movement has evolved to support

    sophisticated, nation-wide campaigns

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    Century Council and the Alcohol Industry

    Drunk Driving

    Funding behavior

    modification programs

    Judicial education

    National hardcore

    drunk driving project

    Online education tools(BAC calculator)

    Underage Drinking

    Mentoring programs

    Research on causes of

    underage drinking

    We Dont Serve Teens

    campaign

    Substance abusetreatment programs

    Cops in Shops

    partnership

    Binge Drinking

    Funds student-led

    campaigns

    Ad Council partnership

    Emergency Medicine

    Foundation grant

    Funds StudentAdvertising

    competition

    While spinning off may save some cost it decreasesCentury Council and the Alcohol Industry

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    While spinning off may save somecost, it decreases

    attribution and long-term payoff for individual brand

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    Impact on perception/NPS

    Decline in NPS due to lack of linkage with AT&T brand;

    Additional risk that perception might be disaffiliation with

    good cause

    Financial investment

    Lower investment by spinning off, but given leadership, sustained

    Investment will be necessary for a period of years

    Financial payoffLow pay off, LTV of customers is tied to NPS

    Time