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stanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu İstanbul Group

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Page 1: Istanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu

Istanbul Group

IIMC 2011The International Insurance Mediation

Conference28 – 29 March, 2011

Re/Insurance Intermediation – Under Pressure ?

Menekşe Uçaroğluİstanbul Group

Page 2: Istanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu

Istanbul Group

Content

1.Presentation of Istanbul Group

2.Turkish Intermediation SituationAgents, Brokers & Banks

3. Re/insurance intermediation – under pressure ?

Page 3: Istanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu

Istanbul Group

Content

1.Presentation of Istanbul Group

2.Turkish Intermediation SituationAgents, Brokers & Banks

3. Re/insurance intermediation – under pressure ?

Page 4: Istanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu

Istanbul ,2011

Istanbul Group

Istanbul Group

Page 5: Istanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu

www.iucre.com www.repsconsulting.com www.benefitglobal.comIstanbul Group

Page 6: Istanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu

o Special Risks UWo Technical Trainings o Events Organizationo International CII Trainingso Ofiice and Facility Support

o Management Consultingo Actuarial Consultingo Cost Containment Services for Insurance Industryo Marine&Aviation Loss Adjusting Serviceso International Recovery Serviceso Fire & Water Damage, Restoration Sevices

o Dental Health Plano General Health Plano Eye & Ear Plano Drug Plano Consumer Plano Psychological Consultancy Serviceo Dietician Consultancy Service

Istanbul Group

Istanbul Group

Page 7: Istanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu

Istanbul Group

Content

1.Presentation of Istanbul Group

2.Turkish Intermediation SituationAgents, Brokers & Banks

3. Re/insurance intermediation – under pressure ?

Page 8: Istanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu

Istanbul Group

LoBHead Office

(2010) 2009 2008Agents 2010 2009 2008

Bank 2010 2009 2008 Broker 2009 2008

Accident 3,06% 2,76% 2,10% 43,21% 49,26% 49,60% 49,20% 43,17% 43,83% 4,53% 4,81% 4,46%

Health 26,19% 26,43% 25,75% 44,79% 45,50% 44,28% 9,73% 6,73% 5,99% 19,29% 21,34% 23,98%

Casco 0,87% 1,01% 1,02% 85,76% 85,33% 85,00% 8,50% 8,66% 9,35% 4,87% 5,00% 4,63%

Railway vehicle 28,72% 70,07% #SAYI/0! 64,80% 29,93% #SAYI/0! 0,53% 0,00% #SAYI/0! 5,95% 0,00% #SAYI/0!

Airway Vehicles 41,56% 49,09% 54,33% 30,54% 34,75% 33,61% 15,05% 5,56% 1,64% 12,84% 10,60% 10,43%Waterway Vehicles 13,76% 19,88% 12,54% 53,58% 55,33% 59,10% 12,43% 8,70% 11,10% 20,23% 16,09% 17,25%

Mjarine 11,13% 10,68% 10,92% 62,38% 61,67% 63,84% 5,99% 6,48% 6,06% 20,49% 21,18% 19,18%

Property 9,38% 7,87% 7,13% 50,25% 54,57% 58,08% 25,79% 23,09% 20,64% 14,58% 14,47% 14,15%

Misc Accident 9,12% 12,47% 9,02% 56,25% 53,19% 60,97% 22,11% 17,03% 16,48% 12,52% 17,32% 13,53%

MTPL for Cars 1,44% 1,87% 1,81% 93,68% 93,41% 93,45% 1,81% 1,98% 2,11% 3,07% 2,74% 2,64%MTPL for Airplanes 43,72% 52,92% 11,04% 37,32% 33,85% 76,17% 4,32% 1,97% 3,04% 14,64% 11,26% 9,74%MTPL for Wareway vehicles 37,08% 54,33% #SAYI/0! 14,43% 41,02% #SAYI/0! 8,52% 1,03% #SAYI/0! 39,96% 3,62% #SAYI/0!

General Liability 8,01% 10,11% 13,20% 55,12% 49,27% 48,88% 10,61% 9,96% 12,67% 26,25% 30,65% 25,25%

Credit 44,17% 34,87% 45,52% 5,15% 7,20% 7,68% 5,01% 13,74% 14,32% 45,67% 44,20% 32,48%

Theft 12,51% 15,94% #SAYI/0! 7,18% 5,03% #SAYI/0! 55,35% 61,87% #SAYI/0! 24,96% 17,15% #SAYI/0!

Financial Losses 14,34% 11,86% 12,41% 23,93% 33,20% 40,41% 29,29% 5,33% 2,76% 32,44% 49,61% 44,43%

Legal Protection 0,76% 0,73% 1,47% 82,97% 81,54% 85,19% 13,06% 15,28% 10,77% 3,21% 2,45% 2,57%

Totsl Non-life 7,47% 7,71% 6,69% 69,08% 69,46% 71,56% 13,37% 12,05% 11,68% 10,08% 10,78% 10,07%

Total Life 100,00% 100,00% 100,00% 0,00% 0,00% 0,00% 0,00% 0,00% 0,00% 0,00% 0,00% 0,00%

General total 7,47% 7,71% 6,70% 69,08% 69,45% 71,55% 13,37% 12,05% 11,68% 10,08% 10,78% 10,07%

Nonlife Companies Written Premium Distribution by Channel

Channels of Tukish Insurance Market

Page 9: Istanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu

Istanbul Group

From 2008 to 2010

Agents Brokers Banks

Accident

Health

Casco

Marine

General Liability

Credit

MTPL

Misc. Accident

Page 10: Istanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu

Istanbul Group

1. Turkish Market is dominated by Agents 16.000 agents vs 84 brokers

2.Most of the agents are not tied and an agent can become agent of several insurance companies

3.Brokers mainly do corporate business and personal lines are left to agents and banks

4.Commissions decrease, life is more difficult for brokers

5.Brokers increase share in personal lines

6. Brokers have to have larger portfolio to survive

Page 11: Istanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu

Istanbul Group

1. Most of the brokers are large agents who became brokers because of competition

2. Banks as intermediary

3.Quality of service : banks compared to agents & brokers

4. Training is an important issue and Treasury has established Insurance Training Center

Page 12: Istanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu

Istanbul Group

Content

1.Presentation of Istanbul Group

2.Turkish Intermediation SituationAgents, Brokers & Banks

3. Re/insurance intermediation – under pressure ?

Page 13: Istanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu

Istanbul Group

Re/insurance intermediation - under pressure?

1.Role of an intermediary as a consultant

2.Importance of risk management for Industrial clients

3.Claims management - Insurance Company vs Clients 4.Intermediaries‘ liability for the quality of the mediated insurance services vs the clients' need for low insurance premium

5. Scale Economy - Brokers & Agents have to have larger portfolio to survive

 

Page 14: Istanbul Group IIMC 2011 The International Insurance Mediation Conference 28 – 29 March, 2011 Re/Insurance Intermediation – Under Pressure ? Menekşe Uçaroğlu

Istanbul Group

THANK YOU